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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user crediti1
Ohio
1 review
2 helpful votes
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May 21st, 2017

I've been approved so I checked out their laptops. I found one then compared price with Best Buy. Lol I will be buying from Best Buy. Your price is considerably higher like a few hundred higher. People your best bet is to save money then buy from a store. Their items are over priced to begin with and if you're dumb enough to only pay their bi weekly minimum payments well you'll be sorry. The interest will kill you and you'll end up paying triple the cost of what a item is actually worth. Moral of the story is there is no easy way to buy items. These online companies take advantage of low income people.

Thumbnail of user saran71
Canada
1 review
1 helpful vote
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May 16th, 2017

I have purchased a few things from MDG now and every time it's been quick and painless transactions and the products are great! The site is easy to navigate and browse. I would definitely buy from again. Actually I am about to place an order for a phone with them today! :)

Thumbnail of user donnal111
Canada
2 reviews
16 helpful votes
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April 15th, 2017

I have dealt with MDG for going on 20 years never have I ever had problems with any computer of which I purchased 2 so far... Phoning in was immediate and quickly answered, customer service was fantastic and so are the products. Thank you so much for making life a little easier..

Thumbnail of user donaldw72
Pennsylvania
1 review
0 helpful votes
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April 14th, 2017

I have had nothing but great experiences shopping online at your Store, the customer service is excellent, they immediately respond to my questions, the products are a little high, but everything i have ordered has bern of the highest quality, so I have no complaints at all, keep up the good work.

Thumbnail of user johnc3668
Colorado
1 review
1 helpful vote
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December 16th, 2019
Verified purchase

I called order my product and ask about an increase in my account. I was blown off argued w and the eventually hung up on. If you record your calls you will here it. I pay my bill every month on time period. And treated like that was not cool at all

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Credit increase depends on your remaining balance, age of the account and payment history. Please give us a call at 1-800-906-0976 x 340 and we'll certainly look into this for you!

Thumbnail of user samanthak36
Canada
1 review
0 helpful votes
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May 10th, 2017

I was in dire need of a computer, and was on limited funds, not only did they have an affordable option, the payments are so easy to deal with its a great experience. I've since then gotten a gaming console, a second laptop, bedroom and kitchen set. All super affordable and the agents are easy to talk to as well.

Thumbnail of user sherrya21
Canada
1 review
0 helpful votes
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April 11th, 2017

I have been with MDG for quite a few years now and have bought several things from them, most recent a box spring and mattress set which I totally love! I have also bought a laptop, tablet, desktop computer. The staff were amazing and always there to help me out to make my transaction a smooth one.

Thank You MDG

Thumbnail of user tedl150
Canada
1 review
3 helpful votes
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February 4th, 2022

Company seems fine. You get what you ordered at q huge mark up but that's the deal for small over time payments. BUT the customer service is horrible if you ever have to call in. For the love of your mental health use the online services or don't bother with the company at all because talking to a person in their customer service department is like bashing your head off a brick wall, only difference is when bashing your head you get results.

Tip for consumers:
Don't bother. Waste of money waste of time and horrible customer care like the worst I have ever had. Be more enjoyable to remove your own limbs with a bent spoon then talk to them on the phone.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your comment, Ted! We're sorry to hear about your experience and the level of service provided by our staff. With millions of satisfied customers, we would love to learn more about your experience so we can improve our services. You can send us your order number to ivanav@mdg.com and we'll make sure to look into it further.

Thumbnail of user robind75
Canada
1 review
2 helpful votes
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April 13th, 2018
Verified purchase

Can never get anyone to call back after leaving a message... ordered a 65 inch tv and the day it was supposed to ship I was told it was sold out so had to settle for 60 inch. Customer service is terrible. When you finally do get someone on the phone they can barely speak english so you can not understand them.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tessaj3
Canada
1 review
0 helpful votes
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April 19th, 2017

Use to love these guys bu then their shipping company ups starting not showing up on scheduled days. Costing me 3 days work. This is through 3 different orders. MDG wont reimburse me for the shipping and basically said not their problem. Its the shipping company. Lets not forget we have no choice who we use as shippers but pay for it.

Thumbnail of user brocklyne
Canada
1 review
0 helpful votes
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April 15th, 2017

Thanks to MDG not only was I able to get a laptop for my child and into use for work/school but it's been helping me rebuild my credit. As a single mom it can be hard to pay for more expensive items in full amount and even harder to get a credit card. MDG helped me with all of that. Thank you

Thumbnail of user matthewp59
Canada
1 review
0 helpful votes
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April 8th, 2017

The product is a great selection.The prices are a bit steeper than most people are willing to pay. Customer service could use some work when there is a problem they never seem to be able to figure out who to send you too. Never have an issue with the direct payment and getting a new item no payment is a joke thou.

Thumbnail of user matthewh811
California
1 review
2 helpful votes
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January 20th, 2020
Verified purchase

The worst customer service all the different hoops you have to jump through just to conduct business with them is out rages they never respond to anything that they require you to send in once they get it they never respond to you via email phone call or anything. My suggestion would be using only has a 100% last resort for financing

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We're sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We've sent you an email to learn more about your experience. If you give us a chance, we're intent on making this right and hope you'll allow us to speak with you to discuss the situation. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Thumbnail of user charlesb231
California
1 review
1 helpful vote
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May 1st, 2018
Verified purchase

Product was shipped, no clear answers on what is going on as it was a Customs issue and then found out they shipped the wrong thing. Now waiting for them to correct with overnight or expedited shipping or the order is cancelled

Thumbnail of user meaghanw3
Massachusetts
1 review
0 helpful votes
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January 2nd, 2020
Verified purchase

Very easy to apply and confirm payments. My only issue was the two items did not arrive at the same time... at least my son got one Christmas Eve! And the second arrived today 12/30/19 He is a very Happy young man!

Thumbnail of user jennas44
Canada
1 review
0 helpful votes
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April 27th, 2017

I have purchased multiple items from MDG, a couch and love seat, coffee and end tables, and a kitchen table with chairs. Their products are well built and also look great! We looked into multiple other rent to own companies and not only was MDG the cheapest, it was also a much easier process. Our furniture was delivered and set up quickly and we are very satisfied with our purchases. My husband and I continue to order items from MDG because of the great service, simple process, and selection of items. We have recommended this company to many friends and family members who have ordered as well.

Thumbnail of user rebeccas159
Canada
1 review
0 helpful votes
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May 2nd, 2017

I have always been hesitant to get things from these types of companies, but my experience with MDG has been nothing short of wonderful. Coming off a divorce with bad credit, they allowed me not only to provide my family with entertainment, but have also helped rebuild my credit allowing me to go further in life. Thank you MDG, you guys are the best!

Thumbnail of user victoriaw91
Illinois
1 review
0 helpful votes
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August 20th, 2018
Verified purchase

I ordered my computer on the 1st of August 2018 and paid my first payment on time already. It is the 17th and I still have not received my package. Ups says they are waiting for customs to release my package and it could take up to 60 days until it's released but I will still be paying for a computer I'm still waiting for and I wanted it before my son started school but he has already started just really disappointed about this wait time for delivery

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2285289) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user stevenf231
Nevada
1 review
0 helpful votes
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May 2nd, 2019
Verified purchase

All I wanted to do was make a simple purchase. It was a convoluted process that took several days, the shipping date for the project was missed, the delivery date was missed, and I'm being pestered for reviews for the product and for the web site before I've even received the product. Which will arrive two days before my first payment. I sent several emails to both sales and customer service asking questions about products, none of which were answered. The only time I got a call back is when it was involving money.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hello Steven, thank you for your feedback! We're sorry if this left you with a negative experience but you've confirmed shipping and payment plan with our verification department and the delivery time frame is between 7-10 business days after the verification process. If you have additional questions or concerns please give us a call at 1-800-906-0976 ext 352.

Thumbnail of user jesuso9
New Jersey
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Just like everyone else here, i was a bit skeptical about dealing with MDG but overall process was smooth. I did get frustrated because they ask for a lot of documents but it's all security measures and want to make sure you are who you are. Payments are affordable and would recommend to everyone.

Thumbnail of user johnv472
Idaho
1 review
0 helpful votes
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November 14th, 2019
Verified purchase

It took 3 months to get cleared to ship. Then you took 10 days to ship and another 5-7 to transport and deliver. All this and I'm going to be making bi-weekly payments just to have the units. How am I supposed to feel good about this experience. Thus far it has been a process to say the least. Let's hope the machines work as advertised.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review and please know that your situation was an exception. As we're an online company we must take precautions when lending to prospective customers because it's different from financing done physically in person. Your order is invoiced and we've sent you an email with shipping details and tracking number. If you need additional assistance, feel free to reach out to the customer service department at 1-800-906-0976 ext 352.

Thumbnail of user melissaw90
Oregon
1 review
0 helpful votes
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April 27th, 2017

So far my experience with MDG has been wonderful. They were quick to respond to me after I placed my order. The rep who I dealt with was very professional and made sure I fully understood the terms, etc. Once my computer was shipped, it arrived quickly. I love my new all in one computer... I hope to be a customer for a very long time...

Thumbnail of user billp282
Missouri
1 review
1 helpful vote
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June 6th, 2019

Took a couple + weeks to get my TV but it did arrive and works as it should. Only concern I have is that they sold me a "canadian" model of the TV which the manufacturer wont cover for warranty services. I ended up buying the 3 year plan from MDG and they told me they would cover any issues. Hopefully this ends up being the case if I run into trouble

Overall good experience

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the feedback. We're happy to hear that you are satisfied. All the items come under the manufacturer warranty of one year and with extended protection, we're always here to provide the additional service of replacing or repairing the item that fails within the extended period.

Thumbnail of user jackg122
Ohio
1 review
2 helpful votes
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January 31st, 2018

These guys not only dont help your credit but after a year of on time payments I decided to add a new purchase through them. Well now there is another hard inquiry on my credit thanks to them. Why they give you more credit and then hit you with a hard inquiry repeatedly I will never understand! If you like your credit or are working to improve it... go another route! That will be my last purchase with them!

Thumbnail of user annedream
Marija R. – MDG Rep

Hello,

Once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau.

Thumbnail of user jasonv38
Canada
1 review
1 helpful vote
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May 16th, 2017

Good customer service i definitely will be purchasing TVs in the near future. Mdg is a great online business that knows how to satisfy there customers great job to the management and staff definitely a 10 star rating

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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