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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user dianef57
Canada
2 reviews
0 helpful votes
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April 15th, 2017

I knew what I wanted in a laptop. I just couldn't afford the cost of one all at once. But MDG helped make it possible. Easy fast financing along with low monthly payments, what more could you ask for? Thanks MDG

Thumbnail of user jeffb384
Canada
1 review
0 helpful votes
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May 17th, 2018
Verified purchase

My tablet came on schedule. I'm still waiting for a tracking number for the TV that I ordered. It is supposed to be here before my next payment comes out on Friday. It's hard for me to ask people to stay home and wait when I'm not 100%sure when it will be there

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2137349) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user mathieul21
Canada
1 review
0 helpful votes
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August 22nd, 2018
Verified purchase

Was surprise by the cuatomer service you guys gave me. Should give other company some tips by the way! And delivery was fast. I enjoy my new 55 inch curved all week end! Wont be my last purchase with MDG... thanks!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user jeremyh63
New York
1 review
0 helpful votes
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April 9th, 2017

I bought a Samsung curved tv and got a free Xbox one, works great, great service getting things that you can't just drop a thousand dollars on some entertainment. Love my tv, and the fact that I can pay for it on weekly payments. Will use this service again, referring my friends too.

Thumbnail of user phillipsw2
Utah
1 review
0 helpful votes
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January 29th, 2020
Verified purchase

I had trouble getting my bank verified but it was probably because I usually use secure browsers. I'd like to be able to make additional payments online but understand that I need to call the finance department to make extra payments. I suppose having the question answered up front is a good thing.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We really appreciate your business and look forward to serving you again.

Thumbnail of user anthonyc410
Illinois
1 review
1 helpful vote
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April 13th, 2019
Verified purchase

Placed an order just to wait two weeks after they started redrawing the payments from my bank account to tell me the item was out of stock, after choosing another item to replace, it was shipped open and half the order was missing, now I'm waiting who knows how long for that order!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We're very sorry to hear about your experience. All the items are brand new and come from manufacturers, they are not used, or pre-opened. The ticket has been created and a replacement will be ship out to you!

Thumbnail of user kareemm18
California
1 review
2 helpful votes
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February 10th, 2020

When I first signed up people were constantly calling me to finish signing up. Email after email. They have all my information and already taken the down payment. They said my order was shipped but no tracking information. No one responded to my calls or email. I'm beginning to think it's a scam!

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hello Kareem, we are so sorry for any inconvenience and delays in regards to your order. We tend to provide our customers with all the necessary details about their order and we regret to see that we failed in your case.
We've sent a tracking number and advised on estimated time arrival of your product. Please let us know if there's anything else we can help you with!

Thumbnail of user ronm128
Canada
1 review
0 helpful votes
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May 15th, 2017

I tried many times to qualify for the price of my computer and when I saw the ad that said you all qualify for 3200 dollars credit, I jump right on it... since then the computer and everything else has run great no problems and I would definitely recommend M. D. G finance and there products to anybody

Thumbnail of user tiffanyj41
Canada
1 review
0 helpful votes
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April 26th, 2017

MDG makes the process of ordering, getting approved and delivery very simple and quick. I have been a repeat customer because of the excellent customer service and speed of their process. Like the title says I've always been happy thus far with MDG and will use them again for future purchases.

Definitely enjoying the new living room :)

Thumbnail of user jamiep62
Canada
1 review
0 helpful votes
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April 21st, 2017

Amazing product, unbeatable prices and very satisfying payment arrangements. The shipping process was great, always post payment history and upcoming billing cycle, I love Mdg and their products available!

Thumbnail of user aprilw40
Canada
1 review
0 helpful votes
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May 6th, 2017

I have used this company 3 times now to purchase items... I love how quick, easy and painless they make my ordering. I always receive my items in a fast manner, and will be using again in the very near future!

Service
Value
Shipping
Quality
Thumbnail of user craigw64
Canada
1 review
0 helpful votes
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April 13th, 2017

To rebuild my credit history and get a better PC, I decided to go through MDG for a new laptop. The laptop I chose was an Acer Aspire 15.6 and my only gripes with it is the lack of an optical disc drive. But with everything being done online, it is but a mere minor inconvenience. When I switched banks they had no issue and I did not miss my payment because of it. Because my total order came over a certain amount, they decided to give me a laptop/tablet hybrid for free. I found this a bit silly, and would have preferred to pay a lesser payment, but I understand the need for promotion.

Thumbnail of user sharlets4
Texas
2 reviews
0 helpful votes
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November 20th, 2019
Verified purchase

My sales rep Dan Bojovic was patient with me through out this process. I blew his email up everyday with worries and questions. He finally got tired of me and handed it over to another representative but up til that point, He was a champ. Buying online is scary, and very unsure until the product is in your possession. I gave all my bank info and personal info, only to wait and right now, Im still waiting. We'll see if it is delivered on time and in one piece. Thanks and sorry Dan for all the emails and questions. Lol

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, Sharlet! We're happy to hear that you had such a positive experience. Dan is a true asset and will be happy to hear your appreciation. We're here for you anytime.

Thumbnail of user edeanam
Canada
1 review
0 helpful votes
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May 14th, 2018
Verified purchase

Super easy experience, shipping is super fast. I love the fact they call to confirm and explain all the details to be sure you understand your payment plan. They are also so flexible with the schedule. Products are always amazing quality.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We hope everything continue to run smoothly for you.

Thumbnail of user robertt451
Canada
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

Well I got 500 pounds in furniture last week live in apartment I am disabled and you sent one guy to drop it off. And he put it one the ground outside of my building. He told me that is what you guys told him was what I requested. So I am pissed off big time had to pay people walking by cash to bring it up for me.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2283370) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user kellyb198
Canada
1 review
0 helpful votes
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April 17th, 2017

My experience with MDG has been fantastic. I currently have 2 contracts with them they have really worked with me. Im almost done my one contract and will only have 1 to go. I know for a fact that I will be renting from MDG again in the near future. Thanks MDG for wonderful service over the years!

Tip for consumers:
Even if your low income this is a great place to go it defiantly better then other places that are on a rent to own policy

Service
Value
Shipping
Quality
Thumbnail of user lynnes56
New York
1 review
0 helpful votes
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May 1st, 2018
Verified purchase

In all my dealings with MDG over the past few years, I have always had a positive, timely experience. The only critique I have is that there should be more selection with regards to electronics like cell phones

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! The best thing would be to check our website for latest arrivals as we keep updating our inventory.

Thumbnail of user sarahr364
Wisconsin
1 review
0 helpful votes
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October 15th, 2019
Verified purchase

My experience with Mdg has been pleasant from start to finish. I found out about this company through Facebook and didn't think I was going to be able to get a laptop since my credit score is shot. I was approved for the laptop with 6 down payments of $21.89 biweekly. Just completed my 6th payment last week and received my tracking info friday. I can't wait til it arrives tomorrow. I highly recommend this company. They're legit!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support. Please come visit us again soon. We would be happy to serve you again.

Thumbnail of user brucem469
Maine
2 reviews
12 helpful votes
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October 6th, 2020

Had 2 accounts at one time. Paid the first one to term. Than looking to see how much many more payments were left. Got a surprise I had 1001 payments left on a 716.00 order. Find out why they had me pay 16.01 for almost a year. When the contract was made I would pay little over 900.00 for it. Now I will be paying over 1100 for a 716.00. Will no longer do business. They expect the customer to pay for there mess up. So dont do it

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, Bruce! All your payments are taken automatically from your account and follow the payment plan you confirmed with our verification department. Nothing is hidden. You can check your payment history, balance etc online, through your MDG account. Furthermore, MDG carries an open term loan, which means you can pay minimum payments, make extra payments, increase your payment or pay your balance in full anytime.
The best would be to contact our Finance department at 1-800-906-0975 x 340 so that we can locate the account and go through it together.

Thumbnail of user rosielah
New York
3 reviews
1 helpful vote
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April 9th, 2019
Verified purchase

Ordering is very easy... The whole process is simple. The only bad thing I didn't like in my last order they used Ceva to ship my TV and Ceva wouldn't work with me for a time of delivery. I've never heard of that company before.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hello,
Thank you for letting the time to leave this review. MDG offers two types of deliveries. Check out our website below, our Shipping Page will have all the details! https://secure.mdg.com/content/?type=shipping&

Thumbnail of user johnv381
Texas
3 reviews
4 helpful votes
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June 6th, 2019

After two verifications, a down payment, and two payments still no merchandise. Was told the items were shipping from Buffalo, NY. Actually comes from Canada and the products are Canadian. That is how they can charge more, and offer the price match guarantee, because I can not find the Canadian models here.

Still have not received. Delivery date keeps changing on UPS website. Now it is up to 12 days before arrival. I did not even know there was 12 days shipping.

If you are walking, you need to run from this company. Now that I have left a negative review, who knows if my items will ever show up.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry if this left you with a negative experience. It takes 7-10 business days to receive the order from when you’ve completed the MDG verification process. As per your tracking number delivery is scheduled for 06/10/2019. If you have additional questions or concerns please give us a call at 1-800-906-0976 ext 352.

Thumbnail of user patrickf33
New York
9 reviews
15 helpful votes
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March 10th, 2016

I made the mistake of applying for credit before researching them. In a span of 3 hours and 15 min, I received two emails AND a phone call. I sent an email stating not to contact me again. Yesterday I got another call, so I rang up the sales person. In a ten minute conversation (slightly less, actually), I lost track of how many times I asked with whom I needed to speak to close my account.

He actually told me it wasn't possible. Utter bs--EVERY creditor retains the ability to close out accounts. Finally he called his supervisor who told him whom to email to close my account. It's closed, now.

Tip for consumers:
If you did like I did and made the mistake of applying, and now have a nightmare on your hands, call your ales rep--their name and extension are in all the email you get.

Tell them to contact their supervisor for information on how to close your account. You will very likely be told:

1. they cannot close your account. While the sales rep cannot, the company can.
2. there's no need to cancel it; there's an expiry date after which your account closes automatically. Don't settle for

Service
Thumbnail of user joyc76
Canada
1 review
1 helpful vote
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May 13th, 2018
Verified purchase

My review is due to the lack of communication with the CSR I worked with. He was difficult to reach and failed to respond to emails in a timely manor. I am still waiting for a reply to an email sent last week regarding the free gift I was told he was to include with my online purchase so am unsure if that will even happen now. Everything else was done on time.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We're sorry to hear about this. An email has been sent to contact you.

Thumbnail of user pisdc
Texas
1 review
3 helpful votes
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January 18th, 2023

I placed an order with this company back in 2018. After 4 years of biweekly payments I emailed to ask why they were still taking money out and when the last payment would be. I received nothing but deflection and corporate malpractice. Avoid this company at all costs! Not only were they taking money, they were pulling my credit every month which I DID NOT agree too. Now, 5 years later all of a sudden a ding shows up on my credit saying I am 120 days late on a payment for them….but I have no payments left! I will be suing them for their blatant violations of the law.

Tip for consumers:
Avoid MDG!

Products used:
Furniture

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We appreciate you taking the time to leave a review. We regret to hear that we fell short of your expectations. Please know that your account information is readily available and transparent, including your balance, payments, charges, and statements. When you applied, you were automatically enrolled in free MDG credit monitoring, which only performs soft pulls and will not affect your credit score. If you'd like to cancel this service, our customer care team is available to assist, or you can do so directly from your account. To assist you further, we would need your order ID. Please don't hesitate to reach out to us with any additional questions or concerns.

Thumbnail of user jeremyc637
Florida
1 review
2 helpful votes
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September 5th, 2022

I was approved for $2500 in credit. Picked some things out and got a call from them to see if I was ready to order. Spoke with them and everything was good so I placed my order and connected my bank account so they could take out their payments. After I put in my banking account log in info and connected it I get a message saying that I'm no longer approved. I'm employed. I make decent money and I have several credit cards with good payment history. There's no reason for it to be denied. I'd be willing to bet that they have never fulfilled an order and any review that says they've had a good experience is a shill. Waiting to see if money is missing from my account in the next few weeks now

Tip for consumers:
Don't do it. Not a real company. It's a scam to get your personal and banking info.

Products used:
None. This is a scam to get your banking and personal info

Service
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, Jeremy! You will receive an email stating why you were not approved this time, but you can always reapply in 3-6 months! Anything else, do not hesitate to reach out at 1-800-906-0975 x 357.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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