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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Almost 3 years ago, I discovered MDG Computers while surfing the net. I applied and got approved instantly. I was wowed. Horrible credit yet got approved. I was extremely excited. Roger Banner was my rep. Things were going well and had made about 2 or 3 payments. Suddenly, I lost my job and was unable to make payments as arranged. I told Roger of my situation and instead of just closing off my file/account, Roger kept calling me so that we could both come up with a solution. At the end of it all, he promised to keep my file open with the payments I had previously made as credit for any future products I may be interested in. Roger is one of the best reps at MDG. He sure knows how to keep a smile on a customers face... MDG's biggest asset!
I was very skeptical about ordering due to the way the website seemed like a scam. I am pleased to say that I was wrong. The service was second to none. The products arrived fast and brand new in their original packaging. The communication was great throughout the whole process and the prices were extremely reasonable. I was being charged locally $1400. 00 for the same laptop I purchased from them at just $750.00. I have already got my mom and wife to open accounts with them and I will definitely continue to do business with them. A++++++++++
Got approval quick. Sending in forms was a pain. For some reason had to send them in and even though it said "successful", half of them didn't actually send. Then after sending them again, one or two still didn't work. After all that, had to talk on the phone and answe questions which is difficult with the schedule I keep. Then it took another week to get here. Overall not the worst but could have been quicker.
Thank you for your feedback, we hope everything continues to run smoothly for you.
I've been paying $89.00 for 4-5 years now, on an $1100. 00 laptop.
That's thousands more than it's worth.
What they do, they try to take money out whenever they feel like it.
Instead of agreed upon day.
Oh don't worry, they take money on that day too!
They told me they will send it to the collection bureau if I don't keep paying.
Whenever I call them, they offer me a "buy out", for more thousands of dollars.
One day I'm gonna find a way to make the shareholders pay!
What else can I do?
On a scale of 1-10, the stress they have caused over the many years is about 1000!
Their like a bully who steals your lunch money. They just took it again!
What am I gonna do? Open for ideas.
Donny Weedmark
*******@gmail.com
*******941
Tip for consumers:
I have nothing good to say!
I can't put money in the bank to pay other bills without them taking it!
Products used:
Laptop
Hi Donny, All of your payments are automatically deducted from your account and follow the payment plan and schedule you agreed upon before we shipped the item. Nothing is hidden and everything is outlined in your contract. MDG offers an open term loan and you can increase the payment amount, make additional payments or pay it off in full at any time without penalty! In addition, we would be happy to review your account and provide you with more details. Please contact us at ivanav@mdg.com or 1-800-906-0975, ext. 357, and reference your Person ID number so we can locate the account.
Approval was fast and simple and employees thus far have been very professional/helpful. However the system to get priority invoicing was a pain and took me 2 days 3 emails/screenshots for them say they had it. I also kept running into an issue where one item or another was out of stock which delayed invoicing/shipping. I also had To call 2x to get my tracking numbers emailed to me.
Quick and easy. All online. Fast delivery. Nothing to fax or verify this time. Received my tracking number within a coupe of days and my purchase was at my front door the next day. From start to finish I think I had my purchase in 4 days. It was wonderful
Thank you so much! Your comment made our day here at MDG. We’d be glad to serve you again!
I purchased a computer which offers a free tablet if I complete my order online. The computer arrived without a tablet. I am leaving on April 22 for an overseas vacation and I was hoping to carry the tablet with me. The tracking system indicates tat delivery will be on April 23 which is not acceptable. Can you do something?
I've been using MDG for close to 10 years. I've never had a problem and I am always impressed with their service. I have purchased a laptop, a smart TV, a sound bar and just now, another laptop. Purchasing a super easy and I always get my item quickly.
I can't think of one negative thing to say. Thank you
Thank you for all your support, trust and loyalty during this long journey which has not ended! You’re one of the most important parts of our extended family and your satisfaction means a lot to us!
I first found out about MDG about six or seven years ago. My first purchase was a laptop, and I have been making purchases ever since! Customer Service has always made things simple and quick, and are always available to answer questions. Thanks, MDG!
I had to wait an additional week for the pc. Meanwhile I have to pay up on time every time. Lame. Still waiting for it btw. MDG insists it's coming so whatever. Edit: it finally came. Just took an extra week and a half.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2297595) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I am a continuing customer with MDG. Unfortunately, their shipping criteria needs work! It takes to long for merchandise to ship and arrive, especially for what they charge for shipping! Again, this charge is costly enough for two day air, not two week standard!
Thank you for the feedback, David! We're listening carefully to your feedback and will use it to make us better. Additionally. We hope you'll enjoy your items and come visit us again soon. We would be happy to help again.
The whole process was very easy. Customer care was very pleasant and nice to work with. Everything was clear-cut no hidden charges or fees everything percent it to you right away before signing up or paying for anything. I would definitely recommend to anyone.
Thank you! We put customer experience and satisfaction as our priority, and your comment reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
We still don't have our order. But msg took money out of my account for the bed already. Still have no idea when bed coming. Called yesterday to find out when it will be delivery. We got a tracking number and it still doesn't tell me anything.
Bought something that they said was back ordered. After months of getting the go around I cancelled my order, (bought it on eBay and had it in less than a week lol) but here it is a month after I've cancelled and still haven't received a refund.
Thanks for bringing this to our attention, William! I would love to resolve this as quickly as possible. Please send me your order ID number at ivanav@mdg.com so I can locate the account and follow up. Although if it’s more convenient for you, please get in touch with our Finance team at 1-800-906-0975 x 370.
I had existing credit. I don't understand why the process takes so long. Also if electronics are shipped via UPS why isn't it next day delivery? I know the markup is quite a bit on any MDG products vs instore. It should be quicker.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review.
Once you confirmed your order and make your first payment, your order is submitted to the verification team for a final revision. They then contact you to set up a payment plan, after that we ship.
The customer service agent I was assigned (Victor) was not very friendly or professional. When he went on holidays I was in contact with another agent (Milos) who was very friendly and helpful. A+ for his service. Was not too happy when I saw that my credit expired. I tried to re-apply but for some strange reason did not get approved. I wanted to purchase the playstation 4. When I received my xbox one x bundle, there was no game, which was supposed to be part of the bundle. Overall the shipping speed was the best part of this transaction.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2325592) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I would love not to have to even click a star. I was more interested in rebuilding my credit, of course, I could buy a tv off a truck for a couple of hundred bucks why pay 2000 after it said and done with MDG.
I send in all kinds of documents, I'd, they were taking all kinds of money for 6 weeks, and then I find out I don't qualify, why waste my time, giving messed up excuses asking for documents and more stuff, this should be done at the beginning, if u qualify u qualify. Done deal. And the first payment higher then the rest...
Tip for consumers:
Waste of time mdg, you can get better for lesser..
Products used:
Nothing , all of a sudden I'm not eligible, lmfao
Thanks for the feedback! We're sorry to hear that we missed the mark for you, Danny! MDG has been in business for decades and has helped millions of happy customers. There is a reason behind every request and our terms and conditions state that we may ask for more detail at any time. Sometimes we do ask for the additional down payment(s) instead of denying credit altogether. This way everyone is given the opportunity to finance the products they love. You can reach us at 1-800-906-0975 x 357 so we can locate the account and we would be happy to provide you with more details.
Cooler super
I dont have 100 characters
Thanks for everything
Is that one hundred characters yet?
You guys are making me write all these stuffs
Really?
Ok, will try to submit again... hopefully i have reached one hundred character and can submit this... thank you for reading
Thank you for your review, we appreciate the feedback.
Placed and order, gave my down payment. Then randomly without advising me my order was cancelled and no one is answering my phone calls or my emails. Havent gotten a reimbursement for my down payment either. I have been left with no choice but to file a complaint with the consumer protection board of Ontario.
Really happy with furniture and TV.
Unfortunately our tablet broke very soon after receiving it.
Good customer service - made sure we received our order before Xmas which was a nice gift!
Very affordable and easy to obrain items for those who don't use credit cards! Thanks MDG! We will continue to use your services over and over and will definitely recommend you!
I have never bought online before so I decided to give MDG a try because of my credit. They were very kind and described in detail everything that was going to happen with my order so I could understand. Payments are very easy they come out of my bank account every month so I do not have to worry about it. I love MDG and will buy from them again and so should you
I am a returning customer with MDG and this has its advantages. Since they had all my required information the process was quick and painless. I believe I had my item confirmed and ready for delivery the same day and received it in 3 days. I recommend MDG to everyone I know.
Sincerely
G. McIntosh
Thank you! We appreciate it.
I purchased a sofa, entertainment center and a tv from MDG once I moved into my new place. The customer service was excellent. They made the process go smoothly. All my questions were answered and my concerns addressed. The quality of the products are amazing. Delivery was timely. I would definitely recommend MDG to anyone.
When I first applied, I was immediately contacted by the sales representative to try to finalize the order. I had no intention on proceeding with the order due to an exuberant shipping fee. The salesman advised that he would try to work something out and would be contacting me again. I did not hear from him again. I logged in my account three days later and there was the order showing as pending. I never agreed to processing an order. Well, I decided to give it another shot with a laptop and requested that the current item in my account be removed. It has been over a week I have been attempting to finalizing an order. Communication is extremely poor to say the least. My salesperson does not professionally respond to my emails. I have had to call in and speak to other people to get answers. At this time, my order is in limbo and I'm looking elsewhere. This process has been horribly disappointing.
Thank you so much for bringing this to our attention! We take our customers’ feedback very seriously and understand your disappointment. I sincerely apologize for the level of service you received. Your experience is unacceptable and we'd love to make the things right! A message has been sent to the appropriate department and you'll receive a call today. We're looking forward to speaking with you and earning back your business.
The salesperson I dealt with, Ivan, was incredible. He answered all of my questions and followed up with me very quickly. The delivery was delayed by one day but that was fine with me. I love my new laptop. I would highly recommend Ivan be rewarded in some fashion for his wonderful service to me.
Thank you! We will let him know about your experience! As a matter of fact, please let us know what we can do for you in the future.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for giving us a shot! We are grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.