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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
I WILL NOT ORDER FROM A COMPANY WHO IS COMPELETY NASTY TO ME AND TALK TO ME AS IM A PIECE OF $#*!
THEY ARE VERY DISRESPECTFUL
I can just image how they treat u once the order is sent wow Stay away
Order livingroom set from pic they have was suppose be love seat couch chair which the pic shows and end up getting 2 chairs no love seat never
Hi Carrie. We are so sorry about this. We have sent you a private message to try and resolve this issue.
After a week and a half of verifying information I received a damaged product. I will not be doing business with this company again.
Thank you for your review. A Customer Service ticket (2245368) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
See my review on BBB SITE for my experience with these people. Don't it from them they will try to mess you up and send horrible furniture see BBB FOR THE TRUTH
Thanks for the review, Sandra! MDG has been in business for decades. Our goal is to make shopping available and accessible to everyone. We offer high-quality products at affordable prices.
The delivery time frame is 3-10 business days after the 1st payment received. Additionally, we've reviewed the file and as per the request to cancel the order, the refund was posted and processed on May 7th. If you have any additional concerns or questions, please give us a call at 1-800-906-0976 x 352.
Don't buy from here. They send defective TV in the US! They should get sued! Dont support these thieves!
Thanks for the review! All the items are brand new, and come from the manufacturer to us, to you. Sometimes items end up being broken during the transport, but we're always more than happy to make the things right and send a replacement. You can contact us at 1-800-906-0976 x 352 so that we can follow up. Looking forward to hearing from you soon and earning back your business.
I have been a customer of MDG for a long time now I have purchased many items through them and I've never defaulted on a payment! I recently tried to process an order which I kept getting the runaround on because of the current COVID-19 situation they wanted to verify that I'm still employed by my employer which is understandable. I sent multiple proofs of documentation showing that I'm still employed including my most recent paystub from which they were able to deduct my current payments that were due, yet they still are giving me the runaround! I was told by two different representatives that I handed in everything that was needed and yet I got a call today saying they still needed more information and wanted to contact my employer, the company that I work for is overwhelmed and shortstaffed the last thing I want to do is to bother them with something stupid like this it's ridiculous especially because I sent in all the proper documentation proving I'm employed. This has completely turned me off from this company and they should be ashamed to be treating a current long term customer this way! This item was meant to be a birthday gift for my son on April 10th had they not given me the runaround I wouldn't be in the situation I am in now. I was told over the weekend the item would be shipped this Monday (today) and yet they are still haggling for more proof. At this point I don't even want to be tied in with this company anymore.
Thank you for your feedback! We're sorry to hear about your experience. Please understand that because we're an online company only, your income has to be confirmed.
We've reviewed the file and the order was invoiced on April 8. And you should receive the order today. We apologize for all the inconveniences and hope your son will love his new X box One X.
If you have additional concerns, please let us know.
YOU ASK ME TO WAIT BECAUSE UPS LOST MY XBOX! Worst company ever i have to cancel to my bank pre authorized payment from you because Luke tell me you want the money when i receive NOTHING!
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2298429) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I ordered beginning March it is now the end of March and still have not received items. And will have made 2 payments with no items
Thank you for your review
The order was invoiced on March 22nd and shipped on March 23rd. It normally takes 5-8 buisness days to be delivered to your place and as per the tracking number, the item was delivered on March 30th ( on the 5th business day) withing the correct time frame.
I paid for the 3-5 day arrival and its in my area. Its been 2 weeks since they took the money. I want my stuff tomorrow
Thanks for the review, Amanda. We've located the account and the order is invoiced. You can use the tracking number we've emailed you to follow up and you'll need to schedule the delivery with Ceva logistic. If you need assistance please give us a call at 1-800-906-0976 ext 352.
I purchase a bed from here never open and I can't even return it what type of company is this I will never order here again
Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
I being waiting on my laptop for 2 weeks and just to find out I have to wait another 10-14 days. I finally cancelled my order.
Thank you for your feedback! We’re so sorry that your experience did not match your expectations. Once the verification process is completed, it takes 7-10 days to receive the order.
I am paying for something and I haven't even received the item. And when I call the shipping company they do not know where it is.
Prices to high
Took over 3 weeks to process my order
Tv is not worth the price
Charged $500 for shipping and misc fees
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2259791) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I ordered 2 tablets and so far have only received one. So far no one had responded to my questions about this.
Thank you for your review. A Customer Service ticket ( 2283708) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I was told by 3 people that they allow TV returns. I wanted to return my 2 day old TV & they won't allow it!
Thanks for the review. We're sorry to hear you're not satisfied with our services. All sales are final. You can read more about the return policy at https://secure.mdg.com/content/?type=returns&
Took too long to get my tv. When I got it, it was broken. Had to send it back and now wait for another tv.
Thank you for your feedback! Sometimes items end up being broken in transit. But we're always more than happy to replace the broken item with the new one!
We're sorry if this left you with a negative experience, we reshipped the replacement and you should receive a new one on Friday, 26/04/2019, By End of Day.
My order arrived in poor condition. The box was broken with hole in it. My couch was damage and scratch too
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2219308) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Still waiting fir my order. I had no call from anyone... Nothing. I need to Chase you to get my stock!
Thank you for your review. A Customer Service ticket ( 2212424) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I have not received my tv and money keeps coming out of my account. Not a happy person and I wish u would give me my stuff
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2274778) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I waited a month for my tv and for it to come
Damaged! So disappointed. I won't be renting anything else and now I have to pay two years for this tv
Thank you for your review.
After the verification process is completed it takes 7-10 business days to receive the order and looks like Sameday tried to reach out to you to confirm the delivery. You received it on time.
Sometimes the items end up being broken/damaged during the transit and if this happened we will be happy to replace the item. An inquiry has been sent to the appropriate department and you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
They take too long. Too much trouble
Stay sane. Do not bother. I had to cancel after so much info given. I hope they delete my info..
My furniture was delivered ripped and damaged. I am a loyal customer and this experience was not a good one
Thank you for bringing this to our attention, Irene! We are deeply sorry for the inconvenience and will be happy to resolve this issue as soon as possible. All items are brand new and come directly from the manufacturer. In the event that your items are damaged in transit, we will be happy to work with you to find a satisfactory solution. Our Customer Care Team will contact you.
Half my order was left at at the local post office the other half seems lost. Over week and isn't even half way
Thank you for your review. A Customer Service ticket ( 2275018) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Took forever to ship and when it got here the extra controller was in the display box only and was smashed and than the game was not included
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Hi, Tracy. We are so sorry to see your review, as we always aim to provide exceptional customer service. Please send us a private message so we can fix these issues.