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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user andyr56
California
1 review
0 helpful votes
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April 19th, 2017

I love how this company works with you with any questions you may have. Easy to apply and you just sit back and shop. My first purchase was a 55 inch smart tv and a Xbox One. Received my merchandise super quick so my family and I could enjoy it. Loved their quick service that I ordered again and got us a PS4! I would totally recommend this to friends and family! Compared to other company I have been blown away with MDG. Not only to they get back to you within minutes but they also contact you to see how you're loving your items ordered. I'm looking to buy a new computer in the next couple of weeks awesome brand name items!

Thumbnail of user cheryld525
Virginia
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

I've been waiting for over two weeks to receive my item and they are about to take my first payment. I have had to go to the BBB. Never have I had this experience with shopping or delivery with any establishment. Various calls are getting no where. They act as if they could care less as long they get their payment. Will see what happens with the BBB.

Tip for consumers:
Buyer beware once you order an item the customer service reps tend to ignore your urgency to receive your item. I had to take them to the BBB.

Products used:
Nordictrack S15I bike

Service
Value
Shipping
Returns
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback, Cheryl! We are sorry to read about your experience and deeply apologize for the inconvenience. We are working hard to improve the service and prevent such problems from happening again. The delivery time is 2-4 weeks and we have followed up with the Best Buy delivery team and your order should be delivered today between 12:00-6:00 pm. If there is anything else we can do to help you, please let us know.

Thumbnail of user sherryn12
Canada
1 review
0 helpful votes
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April 6th, 2017

I really like the way that customer service handles the orders, they are very attentive to our needs. The products are of great quality and we get a free gift with our purchase, as well as many other items for one low price, and they help make it affordable for you, they work with you to make sure your happy and get what your looking for. Thank you MDG :)

Thumbnail of user shanonm8
Missouri
1 review
0 helpful votes
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December 26th, 2019
Verified purchase

The first purchase from the was a very long process, which I understand. Although I've never had to give so much information to get a product, but I get they need to know how to get to you if you default. This second time though was super easy. Just picked what I wanted, signed the form, someone called to verify my info and then the product was shipped out. Easy.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review! As we're an online company we must take precautions when lending to prospective customers as it is different then financing done in person. Going forward, any new order will not require the same verification steps if your information are the same. We're glad to read that we hit the mark for you and would be happy to serve you again.

Thumbnail of user robertw2205
Canada
1 review
2 helpful votes
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November 4th, 2020

While buying a laptop was put through the runaround so many times, was ready to give up when I was transferred to Peter, a supervisor with mdg. Peter went above and beyond and took charge of the situation and helped me through everything and got my ordered shipped in a matter of a couple days. I will be dealing with Peter personally from now on.

Great job Peter

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks so much, Robert! We're happy to hear your experience was such a positive one. As a matter of fact, we're looking forward to serving you again.

Thumbnail of user jamiew314
Ohio
1 review
0 helpful votes
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September 11th, 2019
Verified purchase

Overall satisfied other then having to resign paperwork and recconect my bank twice. But very friendly people and enjoying our new bed now! And also shipping was very expensive but I know I pay extra going through a company like this on credit!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback, we will use it to make us even better. Enjoy your new bed! We're looking forward to serving you again.

Thumbnail of user traceyw38
Canada
1 review
1 helpful vote
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May 15th, 2017

I have been dealing with MDG for years and have received nothing but great products and service. I have time and time again returned to buy more products that I just love. I even told my daughter about this company and she also has a product from them that she is happy with. All one has to do is go online to MDG and make your life enjoyable with their friendly service and amazing products you won't be sorry you did so. Yours truly Tracey Walton

Tip for consumers:
just try it and you will see why I love MDG

Service
Value
Shipping
Quality
Thumbnail of user matthewp60
Canada
1 review
1 helpful vote
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April 22nd, 2017

Mgm has shown me why i do not buy online. Not only did i not get my first or second choice of laptop but i had to settle for a third choice and had to go through almost two months of waiting before recieving the computer. The product itself it flawless and normally they have good products but after this experience i question buying from them again. I have been very disappointed and expect more out of this company.

Thumbnail of user glorial46
Texas
1 review
4 helpful votes
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March 16th, 2018

Unlike other reviews(which I'm very surprised) I got the item as described and with the finance terms they promised. To get the item is a process since they ask you for a down payment and the down payment has to be done in a certain amount of split payment. Also have in mind if you have less than average credit things work a little different. Always read the small print and all the paperwork. I just paid off my laptop after a few months and couldn't been any more happier.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we appreciate it and we're happy to hear everything is running smoothly for you :)

Thumbnail of user brandonr270
North Carolina
1 review
0 helpful votes
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July 15th, 2019
Verified purchase

It says my purchase date was july 9th, that's wrong I started everything over a month ago. The customer service reps are nice and helpful. The whole approval process was a nightmare, took forever to get things processed. Many many calls to get the answers I needed and several times of we need this, we need this, we need this. I was almost to the point of just saying forget it. Then the shipping process took over a week. My order is now sitting at the delivery company thats less than 10 miles away and has been for almost 2 days but I'm still having to wait 4 more days before its delivered?

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry if this left you with the negative experience. It takes between 7-10 business days to receive the order after you’ve completed the MDG verification process. To follow up please contact our customer service department at 1-800-906-0976 ext 352.

Thumbnail of user anthonys645
Florida
1 review
0 helpful votes
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September 13th, 2019
Verified purchase

The experience was good, I talked with Luka. The only problem was he never called me back to know if they would be able to approve me. I received a call from verification that my order was ship to I assumed they had approved me. The only other problem was shipping they don't explain that the product is coming from Canada which has to go through custom and will take almost a week. Overall I'm happy product arrived new and looks great and runs greats.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry if our Account Assistant didn't provide you with enough information. We're here for all your questions and concerns. Enjoy your new item and let us know if we can help in the future.

Thumbnail of user sharilynw2
Canada
1 review
0 helpful votes
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September 23rd, 2019

I love this company. I have been with them for awhile now, and I only have good things to say about them. The products are awesome and the Customer service is EXCELLENT. I was served by Nick this morning, in sales and as always super excellent service. Thank you so much! Keep up the great work guys!

Thumbnail of user sharifb1
Canada
1 review
0 helpful votes
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July 10th, 2019
Verified purchase

Friendly service. Very helpful through the process. Love the products and prices. Delivery was earlier than the estimate. I wouldn't have been able to get all the goodies without the help of their financing. I ordered two smart home packages and a entertainment bundle which included an Xbox one s, Samsung sound bar and a Samsung 58" smart TV. Thanks again. You have one happy customer.

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Sharif, thank you so much for taking your time to leave this wonderful review! It is so nice to see a satisfied customer like yourself! Please, let us know if there's anything else we can assist you with!

Thumbnail of user thomast218
North Carolina
1 review
0 helpful votes
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July 3rd, 2018
Verified purchase

Received my item when expected. No problems at all. I love my tv and I will probably pay it off early and get something else from MDG. The biweekly payments are really affordable, fit perfectly in my budget.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. We appreciate it.

Thumbnail of user sheria5
California
1 review
0 helpful votes
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April 21st, 2017

I have been through a divorce and was unable to get credit anywhere, yet didn't have a large sum of money to put out to purchase a TV. This business was a God send for me! The Customer Service Department is so helpful and caring! They didn't make me feel less than and welcomed me with open arms. I felt comfortable talking with them about my situation and they did everything to secure a loan that I could afford. I will shop with MDG in the future for sure and I have recommended it to my family and friends.

Sincerely,
Sheri Alves

Thumbnail of user mikek168
Canada
1 review
0 helpful votes
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April 11th, 2017

I have a 60" smart tv and a laptop, which are both almost paid off, at which point I'll be getting a 75" tv from them, the flexibility and low payments have always worked for me, and i never really had an issue with, but when there was a situation i was able to get a quick answer by phone, and my emails were always answered. Unfortunately I've messed up my credit over time, but MDG gave me a chance and i never let them down.

Thumbnail of user rebeccac246
Canada
1 review
0 helpful votes
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September 19th, 2018
Verified purchase

Awesome service. Better than the first 2 times ordering. Super fast! I've purchased 4 items, while the first 2 orders took a bit longer these last 2 were processed shipped and recieved in 5 days flat! Definitely recommend

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user tequilat
Missouri
1 review
0 helpful votes
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May 1st, 2017

I purchased products from MDG in 2016, Everything I purchased( Television, the Stick PC and a laptop) and my family has enjoyed them thoroughly. The process to begin an agreement was painless and billing has been a breeze. I'm happy that I have the option to pay off as quickly or as slowly as I need to. MDG made it easy for me to stay within my budget and provide entertainment for my family. I would do business with them again. Customer Service has been great.

Thumbnail of user lorrieb4
Canada
1 review
0 helpful votes
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May 16th, 2017

MDG has always gone over and above with the customer service, we went back at Christmas and bought our 2nd item through them and received it 5 days ahead of schedule. Love that I can log into the website at any time and see my available credit and how much I have left owing. I have recommended them to others.

Tip for consumers:
Register with the mdg.ca for your account to keep up to date on your account!

Service
Value
Shipping
Quality
Thumbnail of user gavinw18
Canada
1 review
0 helpful votes
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April 17th, 2018
Verified purchase

My last order was a complete let down from the get go. Was almost ready to stop dealing with this company. The lack of support when needed was unacceptable and the way in which i was forced to choose another product or face having current balance frozen for six months was totally rude.$50 dollars compensation for order problems was really just a slap in the face as iwas forced to select a higher priced item. When in fact if the order was processed correctly in the first place i would have gotten what i wanted at a fair price.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user danielh2713
Canada
1 review
0 helpful votes
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March 23rd, 2023

I have applied for an application for TV's but decided against getting one back in 2017. I logged in for the first time. Hoping I can can get a small loan of $500 for car repairs. Then they tell me first they dont do cash loans, then they tell me to try again in 3 months. I asked them how they decided I do not qualify for a loan. They said they based it back from my 2017 application. My income has doubled since then. But yet they still refuse me. In the end I got my loan from another company and I am only paying $80 monthly. Forget MDG, go somewhere else and save your time and headache.

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an amazing one, Daniel! Please be advised that you are eligible for new assessment after every 3 months and your pre-qualified account limit is based on your most recent assessment. You may be reassessed with participation in MDG’s Monitoring Program, or at the time of submitting a new application. Your pre-qualified account limit may increase or decrease depending on your reassessment. For any other concerns, please reach us directly on 1-800-906-0975 ext. 357.

Thumbnail of user sarahs335
Canada
1 review
0 helpful votes
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May 15th, 2017

Hiya, just leaving a review for mdg. As a wary customer myself, I didn't buy anything unless the site was reliable and safe. MDG made it easy to choose and purchase products and helpful service staff to help you out. Also you get a good gift when you order within a certain amount! Payments are easy and affordable, and again. The staff are ready to help when the need arises. MDG is the best in my opinion! Never had any problems!

Thumbnail of user jarretk2
Canada
1 review
3 helpful votes
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September 15th, 2021

Omg. Such a very terrible experience over the phone today. The finance department is so very unprofessional. They speak over you continuously and because you choose not to provide a DOB over the phone. They disconnect the call twice. Agents are extremely rude. I requested a supervisor or manager and the guy keep on saying there's non. Am the only one here. Like really? I just want to pay off my account and never deal with them again

Products used:
Tv, mattress

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review. We're sorry to hear you had a frustrating experience, but really appreciate you bringing this issue to our attention. We would like the opportunity to talk and investigate your feedback further. Please send us your order ID number at ivanav@mdg.com so that we can locate the account. Looking forward to hearing from you soon.

Thumbnail of user jamesb2791
Ohio
1 review
0 helpful votes
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March 15th, 2020

First let me say that i got a hefty discount on the laptop i wanted, which is great. But i've had to reach out to them multiple times instead of them reaching out to me for verification... so i'm finally at the end of my order, sent bank statements and all that good stuff... now it's been saying theyre waiting on my bank to approve my payments... like what? Why does my bank have to even approve that lol. I placed my order a couple days ago, I'm sure i'll owe a payment before i even receive my product. Sad.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback and we're sorry to hear that the process was too slow for you. Income has to be verified and we need to receive a bank confirmation that the payments went through. Please to understand that we're an online company and must take precautions when lending to prospective customers. You can send us an email at ivanav@mdg.com including your order ID number so that we can locate the account and we'll be happy to provide you with more information. For a faster service, please give us a call at 1-800-906-0976 x 356. Thank you!

Thumbnail of user staciee
New York
1 review
1 helpful vote
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May 23rd, 2017

Hello! I have been a customer of MDG for about a year now & have had zero issues! I purchased a laptop for school (even got a free chromebook with it) and Everything is so simple and my payments are taken directly out of my account when I get paid. They have low payments as well. I'm considering buying another laptop in the very near future from them!

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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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