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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Bad I never to call every single time to get my account update because they will never update or submit my orders
To be told the product I purchased was refurbished was very disappointing. Figured I was buy something brand new.
I have been waiting and nothing you say you will call me and I. End up heaving to call you that all I have to say and some of you people are rude
Thank you for your feedback. We've tried to reach you several times. We apologize if the process has left you with a negative experience, as we strive to offer you only the best and would like to earn you back as a customer. Let us know if we can help you in the future.
I was supposed to get my tv on Saturday. I was scheduled to get it by 9:00 to 1:00. No one showed up. Mad as hell.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2275971) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
From the start this process has been hard, it was exceptionally easy to speak to someone when asking questions about purchasing the laptop, however I tried calling back a few times to discuss "verification process" and I was told someone would call me back and didn't... so I called again, and it was an accident but I was hung up... so I called back again to have someone tell me it's in the verification dept and someone will call me back the next day, they did not I called back.
During the verification process they asked me when I want the payment to come out of my account, I said Thursday... they took the pmt everything was fine! Then verification dept told me that my due date had to be on the day my pay chq comes into my account? Which is every Tuesday? Why in the beginning I am allowed to pick my date when the payment is coming out and when everything is said it done, it's now change to what you want? I didn't appreciate that as I never made my due date the date I get paid ever!
Sometimes I have delays on my pay, and that's why I put it on a different day. I find that really inconvenient. And I wish I was told about this right in the beginning. I felt this was a bit "shady" then after verification a UPS was sent, I didn't know about a UPS I got an email from them saying that they are coming the next day! I took the day off work and no one showed up at my house? I wish I would of known someone was coming... I have to make arrangements with my work and my dogs who don't take kindly to people and I felt like this whole process there was many things that could of been handled differently. I am thoroughly disappointed... I don't write a google review because I am not that kind of person, I know first hand what it does to a company...
But I would like to speak with someone!
I HAD ORIGINALLY WANTED MY ORDER TO COME IN BEFORE, BEFORE, THE HOLIDAY RUSH.
I HAVE PLACED AN ORDER WITH YOUR STATEMENT ON THE DOCUMENT UNDERLINING NO STRINGS ATTACHED. YOU HAVE PUBLICLY DECLARED THAT THERE IS NO STRINGS ATTACHED. I HAVE MADE THE EFFORT ON MY PART TO GET THE REFERRALS, MY PERSONAL BANK INFORMATION AS REQUESTED. THAT WAS COMPLETED. WAITED FOR THE TEST OF PAYMENT FROM MY PERSONAL BANK ACCOUNT. YOUR COMPANY MDG TOOK MONEY FROM MY PERSONAL BANK ACCOUNT AS FIRST PAYMENT. NOW YOU WANT MORE, MORE, MONEY ON THE SPOT IN ORDER FOR MDG TO PROCEED WITH SHIPMENT? YOUR SALES REP DID HIS PART VERY WELL, I DID MY PART AS REQUESTED. WHY ARE YOU CONTRADICTING YOUR CONTRACT AS TO NO STRINGS ATTACHED? DOES NOT THE UNDERLINING BELIE WHAT YOU HAVE POSTED PUBLICLY MANY TIMES SOURCED FROM YOUR MDG COMPANY? NO STRINGS ATTACHED. WHICH IS THE BEGINNING OF THE DECISION? THIS IS NOT A LEASE, ONCE PAYMENTS ARRANGEMENTS ARE AGREED, I AGREED TO THE NO STRINGS ATTACHED, I AGREED TO THE PAYMENT MADE TO BIWEEKLY. ADDING ADDITIONAL PAYMENTS TO MDG WOULD BELIE THE NO STRINGS ATTACHED. MDG REQUESTING CUSTOMERS TO PAY MORE MONEY FROM THEIR PERSONAL BANK ACCOUNT AFTER THE PAYMENT HAD ALREADY BEEN AGREED UPON IS GOING AGAINST AND CONTRADICTING THE NO STRINGS ATTACHED. I AM APPALLED THAT SUCH A COMPANY WOULD LEAVE THE CUSTOMER FEELING DECEIVED, DEFRAUDED, MISLEAD. ALL I WANTED IS MY BRAND NEW TV TO ARRIVE IN TWO WEEKS AS WE AGREED UPON AFTER MDG TOOK FIRST PAYMENT OUT OF MY PERSONAL BANK ACCOUNT..
The laptop I got is slow and id rather return it and get my credit back and the case for the laptop I never received.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket (2241879) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Very very very painful process. Will not recommend anyone to use them. Shipping time very very slow. And high priced
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2268047) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
TV came no PlayStation had to resend out another one but no information or tracking number for new delivery
Thank you for your feedback! A replacement will be shipped out tomorrow. If you have additional questions or concerns feel free to reach out to our customer service department at 1-800-906-0976 ext 352.
The item is great but I had to buy xbox live which was disappointing in order to download the games I had to buy xbox live
Hello,
Thank you for your review. As stated on our website, the bundle comes with one game. In order to download other games, you are required to buy.
Do not use this company. They do not honor their lease agreements and return policy. Will not use again!
Thanks for your feedback, Toni! All sales are final. You can read more about our return policy by visiting https://secure.mdg.ca/content/?type=terms
Please send us your order ID number at ivanav@mdg.com so we locate the account and learn more about your experience. Looking forward to hearing from you soon.
Basically I end up paying $5671. 96 including remaining payment for $1999 TV, they are very unprofessional please stay away from this company
Thanks for the review! We reviewed the file and emailed you your balance. We're in business for decades and we've helped million + happy customers. You can always check your remaining balance, payment history through your MDG Account or you can contact us at 1-800-906-0976 x 340 and our finance department will provide you all the information about your account.
Delivery was moved from Wednesday to Thursday as they were only sending one guy and never showed up on t
Thank you for your review.
A Customer Service ticket (2231665) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
When you have to go pick up your flat screen tv from the courier as then do not deliver after 5 pm. There should be compensation
Disgusted with how they treat their customers and everything is way over priced. I will never shop there again
Thanks for the review. We work really hard to offer the best service and we're sorry to hear we didn't meet your expectations. MDG follows pricing set out by the manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets. You can reach us at 1-800-906-0976 x 352 if you have any questions or concerns and we'd be happy to provide you with more information.
Luckily I changed my mind about dealing with this company since they wanted me to pay $1400. 00 for a $500.00 PS 5
Thanks for this review! The market is so competitive and constrained for the PS5, so the prices are higher. We are doing our best to make it available for customers who want to get it on time for the Holidays.
The information these people want is ridiculous. Do not buy from. Go somewhere else you will be much happier.
Thanks for the feedback! We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years and recently celebrated our 29th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
I have previous orders im just finishing to pay. However I ordered 2 tablets that I really didnt want but was pressured by sales person to go with them, within 24hrs I cancelled my order and wanted a different item i actually thought about before going ahead this is where the company got real fishy. Because I cancelled order Im no longer eligible to order anything else. Funny thing same lady who approved cancellation and said there would be no problem only problem is she hung up on me while doing this and then she also is one who has flagged my account saying theres fraudulent activity on my account(denying it was her-michelle i believe). That i have to reevaluated before reorder and was denied, flagged, credit limit removed and unable to purchase anything. Ive made and continue to make ontime payments with no funny business on my side. Honestly this might not even make all that much sense but I could go on and on as was a complete nightmare and run around and waste of my time on many occasions and just gave up and am finishing up on the payments. Ive spent countless hours on phone in circles. This is just a little piece of issues with this company. Because they offer you the loan, its up to them if you get accepted or approved. Wat they say. Prob is cancel one within reasonable time and will be your worst nightmare if you ever want more items you are out of luck. Also dont get on any supervisors bad side also as i believe this maybe real problem.
I make payments and have never been late
I had available credit to purchase other items
I ordered then cancelled tablets
Im now unable to order items or have an available credit limit
My account is flagged as fraudulent but you still take money out of my account via bank
In the end its there loss as I saved by not ordering other items from them or treating me with dignity respect to my, me, i, or creating long lasting relationships with your customers. Done
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The games available were not descibed my wife and i grew up in this era and the fact that there was only one controller was a very big disapointment
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2299538) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Havent tryed the product out yet cause it's been 3 week since my first payment and havent got the most important item the tv
Thanks for the feedback, Andrew! We'd be happy to look into this further and provide you with more information. Please send us an email at ivanav@mdg.com with your order ID number so that we can locate the account. For faster service, you can give us a call at 1-800-906-0976 x 352.
DONT BE FOOLED. THE "POSITIVE REVIEWS" THEY ARE ALL FAKE. DO YOURSELF A FAVOR AND AVOID THIS SITE AT ALL COSTS.
We are sorry to hear about your impressions about our business! We strive to provide exceptional experience to our customers, and we are disappointed if it was not the case here. We would like to make your experience a better one, and to assist you further regarding your concerns. You can contact us directly on 1-800-906-0975 ext. 357.
I was charged$249 for a tv that I input livean hour and a half from I could have drive to get it my self and saved a boatload of money
Thank you for your review! Please visit https://secure.mdg.com/content/?type=shippingfree for all details about shipping costs. We strive to provide the best prices and low payments to facilitate the shopping process and we're here if you have any concerns or questions.
Using a 3rd rate delivery company for your product is unacceptable. The package was torn and styrofoam broken. Luckily the product was ok.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2197936) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
They took $2700. Out of my acct Andi have no idea who or what they are!
Never heard of. It's fraud or hack and they are unreachable!
We are sorry to hear about the inconvenience that you have experienced, Dianne! We would like to investigate this issue further. Please contact our Verification Department directly on 1-800-906-0975 ext. 341 so we can assist you regarding this matter.
IS ALOT WHAT IM PAYING FOR DELIVERY AND IS ALREADY BEEN TWO TIMES THEY SCHEDULE MY DELIVER AND THEY STILL HAVENT DELIVER IT AND NO CALL TO EXPLAIN WHY
Thanks for the feedback! We deeply apologize for the shipping delay. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of the MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your review. All the items are brand new, they come from manufacturers to us, to you.
An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352