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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
I purchased a portable air conditioner unit and a computer the end of May 2018. I received my items two weeks later, everything was great until three weeks ago when the portable air conditioner unit went out. I placed a call to the customer service unit and they directed me to call the place where it came from the number was provided, I asked the rep is there anything they can do in regard to the inconvenience. The rep ensured me that he will have my next payment moved until the air conditioner was fixed ( ok great). I placed a call to the number they provided me and was advised by the person who answered the phone, there is a special unit that will need to call me back! It's now a week later and still no call so I decided to call back to the customer service today, I spoke with another very unprofessional no help rep who just kept telling me she didn't see any notes about me calling a week ago (what!) she can have ups come get it but I will still need to pay for it (totally pissed off) I asked to speak with a supervisor the rep told me he was gone for the day, she said there is a team leader here and without even telling me she x-f the call to his voice mail. I decided to hang up and call back ( no help at all) spoke with another rep again who didn't see any notes from the last two rep (bs) I asked about the ups coming to my home that the last rep was going to send. The rep say if the rep told you then I guess it will come (what!) but she didn't see any notes (bs again). The rep told me the team leader was on lunch for another 25 min and she will have him call me today NEVER RECEIVED A CALL! This company is very unprofessional DO NOT USE THEM THERE PRODUCTS ARE VERY CHEAP!
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was waiting for the TV for almost 4 weeks, when arrives the box was all damage and the TV didn't work
Bad new the BBB said they have 135 complaintin the last year and 35 in the last 3 months happy I didn't order from them.
Thank you for the feedback! Any large company is going to have mixed reviews, we take both the negative and positive very seriously as they both help us learn where to improve. However, we served million-plus happy customers which is pretty good! If you decide to give us a chance you can give us a call at 1-800-906-0975 x 357. Thank you.
Eldin (honestly all of the agents I spoke to in both service and verification departments) need better training!
As an account representative it was his responsibility to inform me of the ordering process as it stands and relates to my order while in the process of completing it. I told Eldin what my expectations were and he made no real effort to respond to my emails and/or calls to keep me abreast of what had and would occur. I had to initiate most phone calls and or emails.
My husband has NEVER experienced such poor customer service when dealing with MDG and I am extremely dissatisfied with my overall experience. Eldin failed to keep me offer any additional solutions and basically wanted to end the call before I could even inquire additional options or to see if there was anything else I could do.
Moving forward, agents need to work on knowing the actual processes prior to attempting to up sell and or do the bare minimum. I don't expect a response, nor do I want one at this point in time.
CONS:
1. Allowing spouses to have separate MDG accounts, but not allowing them to use their primary joint account.
2. Allowing me to use a separate account (that I have had for over 5+ years) only to be told it is a high risk account. They wanted several upfront payment prior to even attempting to send the product out.
3. Policy changes mid order. These potential detours should have been explained up front. I would have chosen another company to work with.
As I type this I called specifically to speak to the verification department, the gentleman immediately sent me back to service, service rep said I needed to speak to the verification department, ummmm... ma'am they just transferred me to you... she almost hung up on me until I demanded to speak to a supervisor... and I have been holding for at least 8 minutes. I am so incredibly disappointed.
Oh... they won't use the account they took the payment out of, but they took the payment first, THEN cancelled, so now they owe me a refund (which they are in the process of doing) and want 7 payments up front from my new account before they send me my order. Like what?!?!
Did speak to a supervisor. Not sure if I believe that my issue will be resolved. I don't have the best credit, which is obvious as I would not be utilizing this service if I did, but I have not had such difficulty with obtaining a product from a financing company, EVER! I think I may avoid MDG all together.
The current solution is to send my August statement from my "high risk" account and if it is "approved" then I might be able to only have to make "one payment" and get a "discount" on my order. Over it!
I hope whoever goes this route has better luck than I have. I have a migraine.
Tip for consumers:
Call 1st!!! Make them explain the entire process before you place the order. It is very easy to get lured into thinking it is a straight shot. It is not final until the verification department says it is and they won't speak with you until after they finalize the agreement and obtain the 1st payment.
Products used:
Nothing at this time.
Hi Monique, We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for your recent experience with us.
Please understand that there is a reason behind each request. Normally we request one payment prior to shipping, but sometimes we request a series of payments instead of denying credit. This request may be made for a variety of reasons, such as if your account is flagged or if irregularities are reported that prevent us from creating a payment history.
I will need more details to locate and review account such as your Person ID or phone number. Please get in touch with me personally at ivanav@mdg.com and I’ll do my utmost to resolve your issues. Looking forward to hearing from you soon.
I ordered a laptop 3 months ago and still have not got it. I keep getting a response to call UPS but yet UPS says to call MDG
WARNING: DO NOT Give this company your personal info!
Extremely shady company with bait and switch business practices. Was approved to spend $2,500 only to be told I need to make a large down payment stretched over 3 months BEFORE they would even ship the product. Since I am buying these items as gifts for Christmas, it makes zero sense to make payments on an item I wouldn't even have possession of for 3 months.
I have a good, stable and tenured job with great income, and established checking accounts with positive history. I have been approved for virtually all lease-to-own programs I have applied for before and after this transaction, such as Aarons, Quadpay, Afterpay, Flexpay, Klarna, Rent A Center - you name it. In my entire life and history of using lease to own, all of those company's verification steps never once flagged me to make some sort of odd down payment schedule without receiving the product/s. So there should not have been any issues with MDG if they were a legitimate service.
I find it extremely suspicious that they did not tell me about the down payment requirement until they obtained all my personal info and waited until I signed all of the paperwork. I was literally told at the very last step. I honestly am surprised no one has started a class action suit against them for this type of deceptive business behavior (to which I now will be looking into). Stay away at all costs, it is a huge waste of time and a way for them to harvest your personal info. I have used lease to own my entire life (I have never missed a payment with any company in my life) and this is by far the worst company I have ever dealt with. Zero stars.
Thank you for your review! We're so sorry to hear about your experience. Generally, we only ask for one payment to be made prior to shipping, however, sometimes a series of payments is required first. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. If you decided to cancel, the refund will be posted and you will see it in your account within 2-3 business days. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and follow up.
Looking forward to hearing from you soon.
Been waiting 3 weeks for my TV. It was delivered to my city and then sent back to wearhouse...
Thank you for your review. A Customer Service ticket (2347858) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
THEY ACT LIKE THEY ARE DOING YOU A FAVOR DOING THEIR JOBS. RUDE, SLOW AND TALK TO PEOPLE LIKE THEY ARE DUMB.
DONT WAIST YOUR TIME WITH THEM
Hello Brian,
We work really hard to offer the best services in the best possible environment and we're sorry to hear you had a negative experience. The ticket has been created and once we have the item returned, we will cancel the order.
I already said my peace. I had a terrible service with one of the item i bought.
Thank you for bringing this to our attention, Stephane! As a loyal customer with multiple orders, we would like to hear more about your experience. Can you email us at ivanav@mdg.com to provide us with more details? We look forward to hearing from you soon.
I had to open the box and set up the tv they just DROPPED it off i could have DROPPED the tv doing it by myself very dissatisfied with the delivery
Thank you for your feedback.
Our standard delivery is a curbside delivery, the driver will not bring the unit into your home but we have some upgrades available like removal of packaging or setup of your item(s). We're sorry if you're not informed about the additional services available and if this left you with a negative experience. If you have additional questions or concerns please give us a call at 1-800-906-0976 ext 352.
Shipping or just getting to shipping sucks takes way to long
Thanks for the feedback! We're sorry if the shipping process left you with a negative experience. The delivery time frame is 3-10 business days and as per the tracking number, you should receive the order tomorrow by end of the day. We hope you'll enjoy your purchase. Let us know if we can help in the future.
Took 3 weeks to get an item after making first payment
Thanks for the review! We're sorry if we failed your expectations. Once the payment cleared, it takes 7-10 business days to receive the order. As per the tracking number the order will be delivered on Tuesday, 01/07/2020.
If you have additional concerns, please give us a call at 1-800-906-0976 x 352.
I have paid almost $400 and yet to see my product for 3 weeks?
Thanks for the feedback. Generally we ship after the 1st payment, but sometimes a series of payments is required first. Your order was invoiced on Friday, 12-27-19 and the delivery time frame is 3-10 business days.
As per the tracking number the order will be delivered on Thursday 01/09/2020. If you have additional concerns please give us a call at 1-800-906-0976 x 352.
It's kind of hard to send a review on something I haven't received yet
Ont m'appelle dimanche le 9 septembre pour me demander si il aura quelqu'un le matin pour la livraison, je prend alors congé au travail. Le camion arrive mais ma commande n'est pas dans le camion. Me dit que sa arrive souvent. Appel à la cie de livraison me dit qui ne comprenne pas pourquoi. Me dit que mes item seront livrer mardi le 11 septembre a 8hrs AM pour que je ne manque pas le travail. Le camion arrive à 9h45! Je Débute à 9hrs... encore une journée de manque! Malheur j'ai seulement 2 items sur 3. Appel à la cie de transport doivent faire recherche pour savoir où est mon matelas KING. J'attend leur appel! Je devrais probablement ENCORE manquer une journée de travail! Je ne sais pas vous si vous pouvez vous absenté comme sa 3 jrs de suite mais moi non! Sa ses sans compter la perte de salaire engendré par ses absence! Sérieusement je suis vraiment désappointée par ce manque de professionnalisme!
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Merci pour votre avis.
Un ticket de service client (2355323) a été créé en fonction de vos préoccupations et nous verrons personnellement que vous êtes satisfait.
De plus, vous recevrez un courriel avec les coordonnées et un membre de l'équipe du service à la clientèle de MDG communiquera avec vous. Vous pouvez toujours nous contacter au 1-800-906-0976 poste 344.
J ai commande 2 paquets, un par ups et l'autre par sameday ups ne ma pas livre mon paquet par ce qu'il a dit qu'il trouvais pas ou livre il ont pas été assez professionnel pour me telephone pour avoir la direction pour ce rendre chez moi
Pour ce qui est de sameday meme chose il étais supposé me livre mardi la television je leur ai telephone mardi mercredi jeudi et vendredi pour leur dire me telephone ils ne m on pas telephone et il m on dit que je devais allez la cherche moi meme! Je paye pour un service que je reçois pas pas besoin de vous dire que je ne suis aucunement satisfait voila!
Merci pour votre avis.
Un ticket de service client (2294660) a été créé en fonction de vos préoccupations et nous verrons personnellement que vous êtes satisfait.
De plus, vous recevrez un courriel avec les coordonnées et un membre de l'équipe du service à la clientèle de MDG communiquera avec vous. Vous pouvez toujours nous contacter au 1-800-906-0976 poste 344.
Cetais la pire gaffe que jais fait et il a aucune échange ou de renbourseman. Depuis que je lais acheter la deuxième semaine jais commencer a avoir mal dans le dos et ça empire je dort pas ben et je peu rien faire que de payer pour de quoi que je dort mal
Jamais j'avais eu de problème avant Jai même envoyez un courriel la semaine dernière 0... ZÉRO retour
Reçu le bureaux emballer dans son emballage, emballage bosser et déchiré a plusieurs endroit et le bureaux le dessus est briser en arrière bref Vraiment Décu!
Nous sommes vraiment désolé pour votre expérience, Jonathan. Votre e-mail a été transmis à notre équipe du service à la clientèle et l'assistant du service à la clientèle vous contactera concernant votre problème. Pour une assistance immédiate, veuillez contacter notre équipe de service à la clientèle directement au 1-800-906-0976 ext. 344.
Le service de livraison tres tres tres décu plus de deux semaines t'attente pour ma commande service a la clientele aussi jamais de réponse ben décu
Merci pour votre avis.
Un ticket de service client (2324060) a été créé en fonction de vos préoccupations et nous verrons personnellement que vous êtes satisfait.
De plus, vous recevrez un courriel avec les coordonnées et un membre de l'équipe du service à la clientèle de MDG communiquera avec vous. Vous pouvez toujours nous contacter au 1-800-906-0976 poste 344.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your review. A Customer Service ticket ( 4003852) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352