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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user gregp51
Canada
1 review
0 helpful votes
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April 21st, 2017

Customer service is above and beyond, Easy to apply and fast processing with great communication every step of the way.
Even let me change my payment to monthly instead of bi-weekly.

Will buy again and again!

Thumbnail of user thomasf228
Nevada
1 review
0 helpful votes
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September 12th, 2018
Verified purchase

I ordered an Ashley 3pc couch set that was available online. I paid my deposit, then a few days later I get a call saying it wasnt available anymore and they won't be getting it back in. One of the few that were available at the time should have been put on hold for me.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2325288) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user tracyd120
Canada
1 review
0 helpful votes
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August 9th, 2018
Verified purchase

I thought this was a scam type site, until we bought our first product. After seeing how easy it was, how hassle free it was, yet secure, fast delivery, easy affordable payments, quality items. We're hooked!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we appreciate the feedback.

Thumbnail of user marinad28
Florida
2 reviews
0 helpful votes
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May 5th, 2021
Verified purchase

Easy to buy and friendly customer service. Ok prices.
Would buy again if I need something else. They are good with having contact with you until your product has been shipped. Easy to contact them too.

Thumbnail of user marissam41
Canada
1 review
0 helpful votes
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April 3rd, 2018
Verified purchase

I love mdg I went online and signed up and right away got approved I have a 60" television with an awesome surround sound and bluray player. I paid a few payments upfront and two weeks later it was delivered to my apartment.
Staff are great very helpful and polite. The delivery guys were great. Overall awesome experience great prices. I tell everyone I know about you guys now. Thank you

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user marlong11
Canada
1 review
0 helpful votes
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April 6th, 2017

I've been hesitant to place an order considering some bad reviews of the company. I gave it a try nonetheless. The process was quick and easy. I placed an order, and I got my order in a week. They're responsive to all my questions. Payment plan is affordable. Will purchase a living room set in the near future.

Thumbnail of user amandah155
Canada
1 review
0 helpful votes
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July 11th, 2017

I love the fact I can shop for great products online and not have to leave my home. Everything I have purchased has been outstanding quality. The professionalism I receive by the employees has been great they are willing to answer any questions I may have wether it's on the phone or three email. Two thumbs up MDG.

Thumbnail of user jamesm1118
Canada
1 review
1 helpful vote
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May 15th, 2018
Verified purchase

They lure you in with free shipping on the first order. The next one they try to squeeze insane shipping costs. Was going to get a phone for $214, saw the total would be $350. $45 to ship within the same province? $20 for a mandatory signature at the door? That's almost half the cost of the phone! Can get the same items on Amazon or NewEgg for cheaper and free shipping.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jasona229
North Carolina
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

I'm happy with the laptop, it's exactly what I had hoped it would be. The whole process took a little longer than I would have liked but it was worth the wait. My only real complaint is that the carry bag that I ordered for it was absolutely nothing like the picture showed, and didn't come with a shoulder strap, but it has clips for a strap to connect to.

Thumbnail of user neikob
Canada
1 review
0 helpful votes
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March 30th, 2018
Verified purchase

Overall experience was great. Product I ordered is fantastic. The free tablet that came with it is not great kind of a letdown. Basically doesn't work. Shipping did have a bit of a delay but the delivery staff was great. Over would recommend MDG. Just don't recommend the free tablets as they seem not to work due to processing power.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. An email has been sent to contact you regarding the MDG pad.

Thumbnail of user daniell544
Illinois
1 review
0 helpful votes
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October 25th, 2019
Verified purchase

Mdg site is easy to use and it's easy to order, but delivery company is joke. Especially since we paid a ridiculous amount for shipping. Only delivers to our area one day out of the week. Took of work that day because they couldn't do any others. Then they never showed up during time frame, only to call at 6pm that evening to say they couldn't find one of our items. Still without our purchase.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we are sorry if the delivery process has left you with a negative experience. We are constantly working on improvement and we hope to improve our services soon. You can contact CEVA as they are supposed to deliver the item or give us a call at 1-800-906-0976 ext 352 and our customer service department will follow up.

Thumbnail of user emvyl
Canada
1 review
0 helpful votes
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April 21st, 2017

I bought my Samsung Flat screen tV
And so far haven't gotten any bad experience. The tv is looking great in my living room! Every one is very impressed with my tv.
The payments are also nicely schedule and customer service is very nice and friendly
And ready to help, and very flexible!
I would recommend them to anyone! I would definitely buy from them again no doubt!

Thumbnail of user jeannec28
Canada
1 review
0 helpful votes
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April 21st, 2017

I bought a desktop computer through MDG. I was unsure at first and the customer service rep was patient with me and answered all my many questions. I decided to go forward with the purchase and it was delivered within days of finalizing my order. I got exactly what I ordered and have never had any problems either with the product or the service. I fully recommend MDG.

Service
Value
Shipping
Quality
Thumbnail of user arronlavonneh
Idaho
1 review
0 helpful votes
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January 20th, 2020
Verified purchase

Everything went smoothly when ordering and with verifying my order with my account Representative, all my products received are in great physical condition and great working conditions as well and they do work with you as well would highly recommend them!

Service
Value
Shipping
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Thumbnail of user chantaled2
Canada
1 review
0 helpful votes
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May 2nd, 2019
Verified purchase

Delivery was quick as always no complaints. Only complaint I have was when we set up the soundbar with the wireless back speakers they would not work, we went through Samsung site and tried multiple suggestions, after 2 days we managed to get them working but they tend to cut in and out which is annoying. But no other complaints with the company, we have always had no issues with any of our past orders.

Thumbnail of user christopherh509
Kentucky
1 review
10 helpful votes
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February 2nd, 2020
Verified purchase

Using UPS standard after paying extra for expedited process is wrong. The service should include faster shipping with better tracking. I have to waste a whole day waiting for a package to sign because they wont give me a fair time frame the package will be delivered because after paying extra i still have standard shipping. Its wrong, either include faster shipping with the processing time or dont do it at all.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review and we're sorry to hear that the shipping process left you with a negative experience. We're listening carefully to your feedback and will use it to make us better. In the meantime, please let us know if there is anything else we can help you with. We're here for you anytime.

Thumbnail of user jenessaf
Texas
1 review
0 helpful votes
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August 29th, 2019
Verified purchase

They were good... quick with getting the shipment out. The guy, Ivan could have been better. He didn't speak proper English in his letters. One letter he asked why I called and cancelled. But then the payment went thru. They also didn't ask if it was the correct account before they billed it, overdrawing my ALREADY overdrawn account. Also the rules were not clear on what account had to be used before they billed it.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry to hear things weren't moving as smoothly as you'd hoped! We strive to provide comprehensive and detailed information about terms and conditions, procedure and products that we carry and we’re always here to respond to all your concerns and make sure that you’re well informed about everything. Enjoy your item and please let us know if we can help in the future.

Thumbnail of user terrancej12
Virginia
1 review
0 helpful votes
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September 17th, 2019
Verified purchase

Firstly you guys have a wide selection of different things and items that grab the eye. You also offer a credit and bank option which is amazing for those who don't have the money to afford things right then and there. Your customer service is unmatched you call me and make sure everything is okay and that you always make sure anything besides the main problem is solved you guys are great.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Thumbnail of user carols192
Canada
1 review
0 helpful votes
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April 20th, 2017

I purchased a tv bundle that came with the commit stick. I also purchased a laptop. I am very impressed and love them. I am currently looking into buying a dining room set as well. The service that I received were and are through amazing people who go beyond for their customers, I can't wait to purchase my dining room set next!

Thumbnail of user crystalb68
Pennsylvania
1 review
0 helpful votes
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April 13th, 2017

I have purchased numerous items from MDG and have been satisfied with all of them. Our television is prefect the price was affordable and delivery was on point. My computer was a Christmas gift for my husband and he loves it. Delivery was perfect, the computer is exactly what he needed at a great price. I highly recommend this company to everyone!

Thumbnail of user bevp7
Canada
1 review
0 helpful votes
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April 10th, 2017

I have been a customer of MDG for over 3 years now. Purchased laptop, flat screen TV, computer, living room furniture and now my kitchen set and new phone. I have recommended MDG to family, and some have successfully purchased from them as well. Customer service during and after purchase has always been top notch. Thanks for being there MDG.

Thumbnail of user mattf165
South Carolina
2 reviews
0 helpful votes
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January 27th, 2020
Verified purchase

It took me a bit to decide to order something, but I eventually did. I would get a few calls daily from MDG to get me to place an order. Once I finally placed it and made my first payment, uploading proof it drafted from my account, it took almost 6 days for it to show up on their end. I sent multiple emails to my "rep" regarding this, but never once got a response. I am still waiting for the item to get here, but it seems that they will do everything to get a hold of you when you are approved, and want you to buy something, but as soon as that happens, they cut off communication and go to the next person. We will see how their communication is when I need something else, but since my order was placed, no one has responded to me or tried to contact me.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to share your experience. It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. We've located the account and the order is invoiced. As per your tracking number, it should be delivered tomorrow, Tuesday 01/28/2020. We hope you'll enjoy your new laptop. If there is anything else we can help you with, please give us a call at 1-800-906-0976 x 352.

Thumbnail of user colleens551
Canada
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

The employee that took my order was so sweet she helped me with everything! Your employees are all amazing I have been with your company for a long time and I recommend you to all my friends and family!

Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for your kind words, Colleen! We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. Thanks for being a loyal customer, we are looking forward to work with you again.

Thumbnail of user margaretannah
Michigan
1 review
0 helpful votes
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April 24th, 2017

I have had nothing but a positive experience with MDG. I ordered a gaming laptop for my son for Christmas last year and he loves it. The quality is great and the payment option is superb. I would go through MDG again. I hope you will as well.

Thumbnail of user elizabethg228
Canada
1 review
0 helpful votes
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May 23rd, 2018
Verified purchase

The item had no shipping packaging. It was the original package with a shipment sticker slapped on it. And a thin box at that. I have touch screen problems and tablet turns off by itself. Not pleased at all with this purchase or the way it was shipped.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

A Customer Service ticket (2200959) has been created based on your concerns and we will personally see that you are satisfied.

Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352.

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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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