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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
I bought over 3,000 worth of product and paid it off in less than 5 months. Never missed a payment. They say they update to the credit bureaus, but that is every 3-4 months if you complain. Today my credit score dropped 18 points because they closed my account for no reason. I had a zero balance! I was going to buy something else, but not now. So they dropped my score with a hard inquiry in December and dropped my score again in September because they closed my account. I will never buy from them again.
Longest ordering process I've ever seen. After being required to pay first I waited two weeks before my order even shipped. To top it off they auto debit your bank account whenever they want and wont change it to fit your needs. First and last time i do business with them.
Thank you for your review. A Customer Service ticket (2219947) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Terrible service sat on hold somebody picked up and sat they would be right there waited for 10 mins nothing. I agreed to a Friday delivery between 9 and 1. Now I'm being told it's Monday between 9 and 1. Are you kidding me
First off the customer service is horrible they do not speak English and they are very rude to anyone calling from the United states. Second they quote you one price and then add on extra intrest charges on there own. I am actually hiring a lawyer because of the illegal charges they decide to take. They take advantage of having your bank account by adding extra charges never quoted on the original purchase price.
Thank you for the review! We work really hard to offer the best service and we're so sorry to hear that we didn't hit the mark for you.
Interest is based on your credit assessment and different for everyone. The faster the balance decreases the less interest you pay. You can make extra payments, or pay in full anytime without the penalties. Furthermore, we take the payments directly from your account via pre-authorized payments and they follow the payment schedule you confirmed before shipping. Please reach us at 1-800-906-0976 x 340 and we'd be happy to provide you with full payment history from day one until now.
A big ordeal to go through to buy anything. Just got the computer, but even with DSL high speed internet, very slow and won't load any apps hardly at all, apps it does have cost if you keep after 30 days, it can't even load it's own virus protection I had to load Firefox to get anything to work Windows 10 is no good going to ask for a return label, it does have nice big screen and was easy to set up, all in one takes no space. I'll try few more days but my Lenovo small laptop is faster and works better.
I would have to say that this is one of the worst companies ever and would definitely not waste any time ordering anything from this company! I was a MDG customer for years was given a $1500.00 credit for purchases. I paid off my order which grew with major interest to $3000.00 that was paid in full. MDG kept texting and texting me about my credit application so I called and was immediately given another credit in the amount of $1900.00 I made a purchase of $1700.00 for a washer and dryer with a pending tracking order with a few seconds thereafter, I received an email stating that MDG denied my credit with an adverse action letter my credit score was over 600 so therefore, I would definitely rate MDG a 1star!
We are sorry to hear that your experience with us was not the great one! We understand the importance of providing an excellent service to our customers, and we apologize for any inconvenience that this may have caused. There is a lot of information that may change over time and therefore may affect your Account status. Credit scores are not the only deciding factor in an application. If you would like a statement of specific reasons why your application was denied, let us know, so we can assist you further regarding this matter.
Paid my balance last week, and today I was still charged a scheduled payment. Now it looks like I have to wait 5 days for that to clean before they process refund which will take another 5 days, I needed that money and now they have really left me in a bad position, all because I paid my balance off early
Tip for consumers:
After this experience I would never use again. You are better off just trying to save the money, or try to borrow from gopeer, far less interest rates
Products used:
TV and Couch
Thank you for your review and we are extremely sorry for the inconvenience, Brant! When your payment was deducted and processed, your balance was not paid in full. We will review the account and as soon as we receive bank confirmation, the additional payment will be refunded. If there is anything else, please call us at 1-800-906-0976 x 370.
Was approved for $1,000 credit. After providing my banking account # and routing #, now they need prior paycheck stubs? Information was submitted yet still no acknowledgement of it. For me MDG has been a joke. Now I have other issues with them having my banking information.
Thanks for the feedback! It looks like the agents simply required some additional information. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years, and just recently celebrated our 28th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
To even get my order to ship it took almost a week they kept sending me in a circle making me send them different paperwork and by the time it actually did ship the delivery date was literally 2 weeks later and by then another payment was due two days later. I don't recommend these people
I started the process to do this and the person who helped me was hard to understand, rude and every other day he needed some different information I went back and forth for weeks with them and I ended up saying I don't even wanna start business. I'm glad I chose not to. If I can rate this a negative stars I would.
Thanks for your review, Jenny! We’re sorry you had a bad experience. Please understand that there is a reason behind every request and we may request additional documents at any time. Being a financing company we must take precautions when lending to prospective customers. In order to provide you with more details, please send us your order ID number at ivanav@mdg.com so that we can locate the account & look into this further. Hope to hear from you soon.
At first everything was fine but when it comes to "verifying" and shipping they drag their feet so bad. I was told that my package would be shipped on Monday and i follow up with UPS and they said that they never got the package! Horrible service and will never go through this company again.
Hi Matthew,
We apologize if this left you with a negative experience but it takes 5-7 business days to receive the order after 1st payment is received and cleared. Also, It takes 24-48 hours to UPS to update tracking number so you can track and follow the order.
I've been approved so I checked out their laptops. I found one then compared price with Best Buy. Lol I will be buying from Best Buy. Your price is considerably higher like a few hundred higher. People your best bet is to save money then buy from a store. Their items are over priced to begin with and if you're dumb enough to only pay their bi weekly minimum payments well you'll be sorry. The interest will kill you and you'll end up paying triple the cost of what a item is actually worth. Moral of the story is there is no easy way to buy items. These online companies take advantage of low income people.
I called order my product and ask about an increase in my account. I was blown off argued w and the eventually hung up on. If you record your calls you will here it. I pay my bill every month on time period. And treated like that was not cool at all
Thanks for the feedback! We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. Credit increase depends on your remaining balance, age of the account and payment history. Please give us a call at 1-800-906-0976 x 340 and we'll certainly look into this for you!
Use to love these guys bu then their shipping company ups starting not showing up on scheduled days. Costing me 3 days work. This is through 3 different orders. MDG wont reimburse me for the shipping and basically said not their problem. Its the shipping company. Lets not forget we have no choice who we use as shippers but pay for it.
The worst customer service all the different hoops you have to jump through just to conduct business with them is out rages they never respond to anything that they require you to send in once they get it they never respond to you via email phone call or anything. My suggestion would be using only has a 100% last resort for financing
We're sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We've sent you an email to learn more about your experience. If you give us a chance, we're intent on making this right and hope you'll allow us to speak with you to discuss the situation. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Product was shipped, no clear answers on what is going on as it was a Customs issue and then found out they shipped the wrong thing. Now waiting for them to correct with overnight or expedited shipping or the order is cancelled
I ordered my computer on the 1st of August 2018 and paid my first payment on time already. It is the 17th and I still have not received my package. Ups says they are waiting for customs to release my package and it could take up to 60 days until it's released but I will still be paying for a computer I'm still waiting for and I wanted it before my son started school but he has already started just really disappointed about this wait time for delivery
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2285289) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
All I wanted to do was make a simple purchase. It was a convoluted process that took several days, the shipping date for the project was missed, the delivery date was missed, and I'm being pestered for reviews for the product and for the web site before I've even received the product. Which will arrive two days before my first payment. I sent several emails to both sales and customer service asking questions about products, none of which were answered. The only time I got a call back is when it was involving money.
Hello Steven, thank you for your feedback! We're sorry if this left you with a negative experience but you've confirmed shipping and payment plan with our verification department and the delivery time frame is between 7-10 business days after the verification process. If you have additional questions or concerns please give us a call at 1-800-906-0976 ext 352.
These guys not only dont help your credit but after a year of on time payments I decided to add a new purchase through them. Well now there is another hard inquiry on my credit thanks to them. Why they give you more credit and then hit you with a hard inquiry repeatedly I will never understand! If you like your credit or are working to improve it... go another route! That will be my last purchase with them!
Hello,
Once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau.
I've been calling for over 3 weeks talking with Stephan and all he did was give me the run a round saying this is incomplete and that is incomplete never calling my phone number and saying anything and every time I called it was always some wrong with my paper work.
I give up it don't take all of that to purchase anything in this world. Your the reason Stephan that I don't want anything from this company poor customer service
Thank you for your review. We're so sorry to hear about the level of service you received. We work so hard to offer the best and would be happy to investigate this further and help you complete the steps. Can you please send us your order ID number at ivanav@mdg.com so that we can locate the account? Looking forward to hearing from you soon and earning back your business.
Tried for 1 month to get MDG all the account info needed in order to receive our laptop... After receiving our 1st payment and all of our bank info they then informed us that they were out of the computer we had originally wanted but that they extended our credit limit to $1000. More our payment would be between $10-12 more a month... I would not recommend that anyone give them any personal info
Hello,
Unfortunately the item was out of stock but please send me a private message with your phone number and person ID and I can inquire with my warehouse.
Careful dealing with these people, been making payments for two months now on nothing, that's right on nothing. When it first started I told her I'd it takes week I'm not interested well here we are… still have nothing and once they've got you and taking your money You are no longer a priority to them. They will not answer you anymore, they're a sales only type of customer service. Avoid Deena p, she has no interest in helping anyone except herself. Like I said once the "sales" are made your done
Tip for consumers:
Don’t use this site, esp not with Deena at 662. I promise you’ll regret it.
Products used:
None, thought I got a ps5 but it’s not looking great. Been months.
We apologize for any inconvenience you may have experienced with our company. We take customer satisfaction very seriously and are disappointed to hear that we have not met your expectations.
We would like to investigate your issue further and resolve any outstanding concerns. Please provide us with more information about your account, such as your order number, email, or phone number, so that we can review your case and provide a solution. You can send them via email at ivanav@mdg.com.
Oh you do not want my experience posted. Been waiting since monday for my order. And still no one has any answers nor can it be found by your office nor the shipping company
https://www.ups.com/track?loc=en_CA Cc:
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2195507) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Could not get straight answers from anyone until I actually talked to the finance department. Finally someone there spoke English well enough to explain member benefits And how it will impact your total costs. Also delivery was supposed to take place on May 12 2020. I had to schedule a day off work as well as enlist help to move my items into the house because due to corona the shipping company will not bring anything inside. Yet today on the 11th of May they contact me and tell me my items are still in Chicago and they have no idea when they will get them to the warehouse located near me to actually deliver said items. So far I am unimpressed by this company and tempted to not continue to do business with them
Thanks for the review! We're so sorry to hear about your experience. We strive to provide the best experience we can for our customers and sincerely apologize for the level of service you received. We'll use your feedback to make us better.
Unfortunately, due to Covid-19, the shipments may be taking longer to arrive — it may impact your delivery schedule. But we are continuing to work through this as efficiently as possible. Please send us an email at ivanav@mdg.com with your order ID number so that we can locate the account and follow up. Looking forward to hearing from you soon and earning back your business.
First of all... $#*! them... I Ordered my laptop and paid 90 a month with 2 separate payments. Sometimes they would steal another of $43 along with the $90. I have an outstanding balance that barely dropped. I called customer service. And they hung up on me. It's been nearly 2 years now. So they stole a little bit more from me than what I paid for including their high interest rates. I bet all the good reviews are from their peoples. And they will answer back to my review with a "oh I'm sorry that this happened to you". That's pretty much an automated reply that they stole from some where elses. I canceled my monthly payments since they stole from me. And lastly, crime don't pay $#*! heads.
Tip for consumers:
Buy and don't pay up these scammers.
Products used:
Laptop
Thank you for your feedback. All payments are automatically deducted from your account and follow the schedule you agreed to prior to shipping. Nothing is hidden and everything is provided and outlined in your contract. At any time, you can check your balance, pending and upcoming payments on your MDG account, and on your monthly statement that we send to you by email each month. In order to provide you with all the details, please send us your order ID number at ivanav@mdg.com so that we can locate the account and review the matter further.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
We are sorry to hear about the issue that you have experienced, Cheryl! We strive to provide the best possible experience to our customers and apologize for any inconvenience. Please provide us with your person ID number or phone number at marijar@mdg.com so we can locate your Account and look into this matter closer.