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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 3rd among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user stephanes5
Canada
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

Saved my life after my old laptop recently died... furthermore, everything was done and delivered within 2 weeks! AMAZING!
All this combined to the fact that MDG is helping me re-establish my credit.
Simply the BEST online shopping experience EVER!

Thumbnail of user danielr152
California
1 review
0 helpful votes
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April 19th, 2017

After doing quit a bit of research I came upon MDG. Was looking to build my credit as well as get financing on an entertainment system. I believe if the apr wouldn't be so high MDG would have a bigger clientele. Furthermore, I would recommend to friends and coworkers if they're looking to start credit building.

Thumbnail of user tiahnab
Canada
1 review
0 helpful votes
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April 9th, 2017

MDG is honestly the best thing that i have ever found. I was looking to finance a desktop computer, but everywhere i looked needed to do a credit check. MDG gives you credit garantee to start with in seconds, it is so easy! The payments are low and affordable for my part time work and there is no long term contracts with them. The shipping was insanely fast i was so incredibly happy with the customer service that i have received and continue to receive. I would 100% recommend this to anyone looking to finance anything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasb2223
Florida
1 review
0 helpful votes
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December 31st, 2020

Do. Not. Buy. From. Them. Period. You will pay double to TRIPLE the cost of the item that is already marked up absurdly. I went with MDG to help rebuild my credit; I knew I was paying more. However, I bought around a $1,500 television. I have paid off $1,100 of my balance and I still have 47 payments left that equal out to $2600 -- meaning the price of the TV is $4,100 with the bi-weekly payments. The reason people go with MDG is because they afford the payments, but with the interest rate they're charging, they're just taking advantage of people who are trying to do better.

I'm serious. Save up the bi-weekly payments you WOULD'VE paid and you'll be able to afford the item CHEAPER and pay it completely off without bothering with this company that CLEARLY are money hogs who love taking advantage of people. You're disgusting.

Tip for consumers:
DO NOT BUY FROM THEM. OVERPRICED, RIDICULOUS INTEREST RATES. You'll pay DOUBLE to TRIPLE the value on an already marked up item. Save yourself the money. Do not pay these fools.

Products used:
Television - 75"

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review Thomas and we're so sorry to hear we didn't meet your expectations. We follow pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the market. The fact that you are financing the item, the total cost will include interest too. The interest rate is based on your credit assessment and is different for everyone. MDG also carries open loans so that you can pay the account off sooner without penalty to avoid paying higher interest. If you’d like to, you can always send us a message with the ID number at ivanav@mdg.com or call at 1-800-906-0975 x 370 and we could go over it with you for peace of mind.

Thumbnail of user crystealm
Illinois
1 review
0 helpful votes
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April 22nd, 2017

Shopping for furniture online is hard for me but I viewed MDG.COM and made my chose. The help I received was phenomenal they gave me all the information I was looking for with great customer service form each and every department I spoke to. The payments are easy and they always answer each and every question asked of them. I can't wait to purchase something else from MDG.COM

Thumbnail of user patrishab
Canada
1 review
0 helpful votes
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May 18th, 2017

My tv broke one day just stopped working, and I was in a bit of a financial bind so going out to purchase a new one was pretty much out of the question. A friend of mine recomended I check out and apply online for MDG where I can make payments on a new tv instead of waiting months to save up for a new one. It was the best decision I could have made. Within a week I had a new tv and it doesn't break the bank I hardly realize the money missing from my account because the payments are so small. MDG has amazing customer service and support. I highly recommend this company for anyone that needs a payment option for any household electronics/furniture.

Thumbnail of user rebah10
Maine
1 review
2 helpful votes
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October 5th, 2018

I placed an order on October 02 2018. At first I was confused about the payment's & the item shipment... so I called MDG and spoke with Damir... he was so helpful... not only he was helpful... he lowered my patient's and a very low 1 time down payment. He gave me a good deal. Item's shipping. Very quick with the order process & customer service. I am in the USA in Virginia... so no I am not an employee of the their's just writing a review. I have faith in this company. I will update when my order come's this month. But so far very satisfied.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user debbied72
Virginia
1 review
0 helpful votes
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April 6th, 2017

MDG has the best furniture the customer service is very helpful and understanding the payments a month are what I needed them to be. I am so glad to have purchased this beautiful bedroom set with 2 nightstands and it was easy to assemble. If you have not tried MDG you should it was my best purchase for my spare bedroom. Great Company!

Thumbnail of user omerp3
Indonesia
10 reviews
10 helpful votes
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October 18th, 2020

I managed to get a good phone for a good price from them and I have not had any issues with it. I alter bought a headphone for the same phone and they all work great. I think that I will be buying more items in the future. The delivery time was good and I like it. Keep up the good work.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much, Omer! We're so happy to hear that you enjoyed your experience. As a matter of fact, we're looking forward to serving you again.

Thumbnail of user spencerr42
Canada
1 review
20 helpful votes
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March 5th, 2020

I've been a customer for awhile now. There rates are outrageously high, there delievery and wait times are very lengthy, the begining was quite the hassle, I'm paying out the remainder of my balance today and never looking back. I suggest no one uses this company as you can buy the same product in stores for cheaper.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We're sorry to hear that we weren't able to meet your expectations. We work really hard to offer the lowest prices and make the shopping affordable and possible for everyone. Additionally, we carry an open term loan and you can make extra payments or pay in full anytime. The faster the balance decreases the more money you'll save.

Thumbnail of user sherryf2
Canada
3 reviews
4 helpful votes
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January 5th, 2014

THANK YOU MDG! I will be getting my TV this week or next, and we are so happy! The customer rep that helped me was amazing, nice and very helpful! Thank you Jason P! I was able to get everything needed, in order quickly and send in the required info no problem. It was easy and quick! The payments will be easy to make, automatically from my account. It will help get my credit back to good standing. My family will have a nicer TV to watch and use. To anyone looking to get their family a new tv or computer, try MDG. Easy quick and painless!

Thumbnail of user daniell1329
Canada
1 review
0 helpful votes
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April 24th, 2017

At some point in my life... I had some difficulty to get any credit anywhere,
But with MDG, I was able to get the TV of my dream and I also got a tablet with it!
The service is very good and te company is great!

Thanks,

Thumbnail of user rustym13
Pennsylvania
1 review
0 helpful votes
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April 22nd, 2017

I spoke with the representative and was torn on what to do. And it all can down to paying for quality. And I feel like I have got the best! I love my 55" Samsung curve and appreciate the speed of service and delivery thank you MDG!

Thumbnail of user alexa1930
Canada
1 review
0 helpful votes
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April 10th, 2017

If your credit is somewhat bruised MDG will work with you. They have the latest and greatest in electronics as well as home furnishings and they make sure you can afford the payments.

MDG customer service is also quite attentive and very helpful. You will be happy.

Thumbnail of user maryw658
Canada
1 review
0 helpful votes
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July 8th, 2019

I looked on the site saw the perfect couch and chair for me at a great price customer service contacted me walked me through it fast delivery explained everything to me and followed up with me to see if everything was what I wanted and had expected

Thumbnail of user nikolak12
Nikola K. – MDG Rep

Hey Mary, we are so glad to hear everything was as expected. Please let us know of there is anything else we can assist you with! Enjoy your new products.

Thumbnail of user stevena355
Texas
1 review
4 helpful votes
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June 7th, 2020
Verified purchase

At first I thought this was a scam. Bad Credit and all I gave them a shot. Once I started they hounded me a little. Nothing too abrasive. Calls and emails. The inquiries into my bank account were unsettling at first. But ultimately they are on the up and up. I held up my end of the bargain. And as of this writing my shipment is a few days away. If everything shows up new and without a hitch I will change this to a 5 star. I just wish my approved amount was more. I really wanted a laptop.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for giving us a chance. We hope you'll enjoy your new purchase. You can always pay the difference prior to the shipping to proceed with the order ( if the total price is over your credit limit) Additionally, in the future you can be eligible for a credit increase depending on your payment history, remaining balance, age of the account, etc. You can always give us a call at 1-800-906-0976 x 356 and we'd be happy to provide you all the necessary information.

Thumbnail of user richards628
Canada
1 review
0 helpful votes
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April 5th, 2018

I'm just going to keep this simple. The service that they provide is useful when it comes to getting products, but the customer service is just absolutely horrible. I have tried multiple times reaching out to MDG to get a Windows 10 system restore disc for both the desktop and the MDG Flex 2 in 1. Months and months later, nothing. I have tried sending numerous emails, I contacted their FB page a couple of times which the rep said they would get somebody to contact me, and nothing... Unfortunately, I have to rate them low not for the product service they offer but for this horrible customer service. I still have no system restore discs, and I need to reformat. So, I am going to have to fork out extra money to buy Windows 10 so that I can have an OS because they refuse to answer my request to send the system restore discs.

Tip for consumers:
Make sure you purchase a copy of Windows before getting any type of computer because if anything happens you will need it, and they don't seem to answer requests to send a restore disc.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

We’re sorry to hear about your experience and we encourage you to check your private message on site jabber as we have reached out to you personally to come a resolution. An email has also been sent to one of our customer service agents to follow up with you.

Thumbnail of user jeraldb17
Tennessee
1 review
0 helpful votes
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October 22nd, 2019
Verified purchase

Very easy to deal with and fast delivery. Prices I can live with. Purchased one laptop for my wife through MDG and now that I need one we are using them again. Thank you for being there when we needed you MDG!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user dustinw22
Pennsylvania
1 review
0 helpful votes
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April 28th, 2017

I was happy with my first purchase with them. They were very thorough with identity protection. I'll admit it was a little annoying at first but I was happy they were making sure nothing suspicious was taking place. As far as the merchandise, it was great quality and it's been about two years and I'm still using the product. Thank you MDG. I would recommend this company and I would definitely use them again.

Thumbnail of user toms313
New York
1 review
0 helpful votes
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April 25th, 2017

I purchased a laptop from MDG in March of 2017, and I was and still am very happy with my purchase. Before receiving my laptop I've talked with the representatives and everything went smooth as silk. I plan on more purchases in the future from MDg seeing how easy it was and how professional the company and the people who work for them are... A happy camper here for sure.

Thumbnail of user wendyj39
Canada
3 reviews
3 helpful votes
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April 19th, 2017

When I first purchased from MDG I was happy. I made a second purchase and there was a typo on the agreement page. It said my payment was double what the agreed upon amount was. I pointed it out and the woman that was doing the order said" just ignore it. It won't double your payment it's a mistake." I believed her and that was my first mistake. I then called and talked to a supervisor and he double talked so much I got confused and thought I was agreeing on a fair payment for both purchases. I was wrong. My payment went down slightly but not what it was originally supposed to be. I'm afraid I won't be purchasing through MDG again because of this issue.

Thumbnail of user shawnm274
Pennsylvania
1 review
0 helpful votes
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November 12th, 2019
Verified purchase

Secure and professional. MDG exemplifies commitment to ensuring that orders placed are placed by you and not just someone with access to your information. Flexible payment options provide you with a stress free plan that works with your income. Very positive experience.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user kathyv61
Canada
1 review
0 helpful votes
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August 27th, 2018
Verified purchase

Well my experience with mdg has been very good, they expedite your order Very fast I think it took just a few days to receive it... SO I say very well done no problem what so ever with any of my purchases...

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we are delighted to hear.

Thumbnail of user bradleyr42
New York
1 review
0 helpful votes
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August 16th, 2018

I wouldn't reccomend this company to anyone and pissed off is an understatement. Its been over a week and I haven't heard anything. More info was needed, they got it and don't ever hear nothing back and when I call they won't help me and transfer me to the sales rep in charge of my order and account. His name is Mike b and he does not reply to emails nor return calls ever. I'm losing my patience and on initial setup I have my first payment to be taken out tomorrow and if it gets taken out there will be hell to pay.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2317094) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user margareta67
Washington
1 review
0 helpful votes
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April 9th, 2017

I am extremely happy with the service and value I receive with MDG. I had been looking everywhere for a new computer that would be dependable and affordable. I finally found MDG and did the online application. The staff was awesome, especially Nickoli. He set up everything for me and made sure I got the computer I needed. I would give these guys an A+++ and I have already recommended MDG to all my friends and co-workers. I will definitely be back for repeat business! Awesome customer service.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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