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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 3rd among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user mathhh
Canada
1 review
0 helpful votes
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April 19th, 2017

Hello to you, I have 2 times deal with MDG and nothing to say!
I was very excited to do business with MDG! I had an irreproachable service, a most human approach so I had never seen on a site that sells on the internet! Even the transport was fast, very inexpensive! As soon as the transport completed I had a call to confirm if all was my expectations! I bought a 55 curved A1 transport and delighted the service a few months later I bought a full set of room. At first for the room set I was septic but no it was perfect nothing to say! Thank you MDG for your excellent service! I recommend to all without discomfort!

Tip for consumers:
Dont hesitate to call :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user not47
Canada
1 review
2 helpful votes
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May 8th, 2018

Absolutely disappointed with the current shipping rates, to ship basic things have become hundreds and hundreds of dollars nearly doubling the cost of your item. I've been a long-term customer with MGD and I have bought large things like fridges, huge televisions and I've never paid much more than $150 shipping, my current purchase will be my last purchase. Bought two items not very large $600 shipping... definitely not worth it in the end, but i neesed these items, so its almost like they know they got you. I also work in the transportation industry, so I'm very aware of how much it actually costs to ship things and this is astronomical.

Thumbnail of user andreab716
Texas
1 review
0 helpful votes
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October 6th, 2020

The process takes too long! I was approved and connected my bank account, which was required, then they took the first payment and I verified the amount that was deducted from my bank account, but they still needed to verify everything again which took several days. Once my job, income, email and phone numbers were verified, They said another 7 to 10 BUSINESS days for delivery! So the entire process takes about 3 weeks! So, I wanted to cancel, but the representative was being persistent and rude about canceling my order for a queen mattress and she hung up on me!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review, Andrea! We're sorry if the verification process took too long for you. Being a financing company only, we must verify all the information you've entered in your application. Once everything confirmed and 1st payment received, it takes 3-10 business days to receive your purchase.
If you decided to cancel the order, the refund will be posted and should be in your account within 2-3 business days. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and look into this for you. Looking forward to hearing from you soon.

Thumbnail of user emmanuelp19
Canada
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

Nobody emailed me back or gave me a call. I still have the email dates it was sent out as proof. I wanted to price match and kept trying to reach someone but nobody called me back. I overall had a great experience the first time I ordered but this time around it was mediocre.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and for letting us know about this. We'll look into this issue and hope to resolve it promptly and accurately. We would appreciate if you would send us an email at support@mdg.com. Just make sure the model number of the product is the same as the one in our offer and we will match that price!

Thumbnail of user chelseal33
Canada
1 review
1 helpful vote
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March 4th, 2019

We have had no problems with MDG. Everything was easy once everything was submitted to the verification department. Financed something else after the initial financing and didnt even need to speak to anyone. Ordered and received during the holidays within a week. This was impressive to say the least. Yes, you are paying more in the long run, but if u want to build your credit, which I think this has then MDG is rly helpful. They're the only ones willing to take the risk we people with bad credit need in order to re establish.

Products used:
sofa set, and an xbox.

Service
Value
Shipping
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to leave this review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user markb1210
North Carolina
1 review
0 helpful votes
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June 12th, 2019
Verified purchase

The sales rep was great, however, all the other departments provided dates and missed them, especially shipping. Provided a tracking notification 4 days before the item shipped. Provided tracking number 3 days before the item was even picked up. Giving the excuse that UPS didn't pick up on the day that they were supposed to.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We're sorry if this left you with a negative experience but it takes 7-10 business days to receive the order after the 1st payment is received and verification process completed. As per the tracking number you should receive your item tomorrow. If you have other questions or concerns please give us a call at 1-800-906-0976 ext 352

Thumbnail of user ryanb493
Maryland
1 review
0 helpful votes
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January 21st, 2020
Verified purchase

Ordering takes weeks, and delivery takes even longer. The logistics company they use is a joke. By the time you get your order, you've probably already made 3 payments. Use Zebit or Perpay. Much easier to use with quicker fulfillment.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback and we're sorry if we failed your expectations. Being a finance company, please understand that we are taking huge risks by funding and potential customers. The delivery time frame is 3-10 business days from when you've completed all the steps online and we've received your 1st payments. As per the tracking number your purchase should be delivered on Friday 1/24/2020. If you have any questions or concerns please let us know. We're here for you anytime.

Thumbnail of user brians897
Kentucky
1 review
0 helpful votes
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October 23rd, 2019
Verified purchase

I have nothing but good things to say about MDG, there was a little confusion at first, but it was taken care of in a timely manor and I got my items in no time.

I would highly recommend MDG to my friends! :)

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you very much for your review. We work really hard to offer the best services in the best possible environment.

Thumbnail of user martyb25
Canada
1 review
0 helpful votes
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April 8th, 2017

Im on my second purchase and im very pleased with my 58 inch Samsung tv very good buy next im buying a living room suite next. I highly recommend to you and all my friends and family mdg.ca for your home and electronics needs

Thumbnail of user kurtisb14
Washington
1 review
0 helpful votes
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April 6th, 2017

I have know bought 3 things from mdg and have been very happy with every thing they have done from start to finish just a great place to work with and the way they take care of there customers is great... thank you mdg!

Thumbnail of user julies178
California
1 review
0 helpful votes
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May 7th, 2017

I have received a surface 3 from them and it's a great product. L have paid on it for awhile and it's almost paid off, once I can I will be buying another product from them, because they have very friendly customer service, and try their best to solve any problems that you may have.

Thumbnail of user jessicar143
Maryland
1 review
0 helpful votes
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April 27th, 2017

When u first came across mdg through a family members recommendation, i wasn't sure I would get approved. I don't have horrible credit, but it's not the best either. I was getting ready to move to another state for work and needed some bigger priced items I couldn't afford to buy outright. The gentleman I worked with helped me get my limit increased a little more than what I was approved for so I could get the few items I needed. These guys went above and beyond my expectations. No other company I have ever dealt with treated me better than mdg and the products are of great quality. Kudos guys, I'll be ordering more in the very near future.

Thumbnail of user debbieb132
Mississippi
1 review
0 helpful votes
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April 26th, 2017

I have order a computer laptop and then last year at Christmas time. I order a55 inch smart TV and play station 4 combo for my husband. I have had one problem with nothing i have order, And as long as there still around i will keep ordering from them. They are cheaper on payments(monthly). Keep up the good work. And. I cant say anything about customer service cause i have never had to call them. Love this place Thanks Debbie Bingle Pocatello Idaho

Tip for consumers:
U wont regrade it. i never had to return anything or call custom service so i cant rate that

Value
Shipping
Quality
Thumbnail of user kellyg308
Texas
2 reviews
1 helpful vote
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January 14th, 2020

I'm getting a gaming laptop and I have 5 weekly down payments before they'll consider shipping it but when I asked if I could put extra down on the down payment so I could possibly get it sooner I was told I couldn't and that I have to put down only the amount that was agreed upon and no extra even though their site specifically states that I can put extra down.

What kind of company is this? You would think that they would want there money but they make it drawn out and you can't even get your merchandise until you put a large sum of money down first. I have to wait over a month of down payments and then probably another 10 days from that for it to ship, more like almost 2 months if you ask me.

Seems a little strange to me...

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review! We're sorry if the process left you with a negative experience. Being a financing company, we must take precautions when lending to prospective customers. Normally, we only ask for one payment to be made prior to shipping, however, sometimes a series of payments is required first. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. This way well create a payment history with you and any new ones you place going forward would not have to go through the same security steps. If you have additional concerns, please give us a call at 1-800-906-0976 x 352.

Thumbnail of user deanh50
Georgia
1 review
0 helpful votes
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April 24th, 2017

My wife and I are so pleased with the service that we received, The customer service experience with MDG was outstanding. The representative work with us to find a product that we needed. Well worth the time spent creating the account I will be a customer for ever. The product we bought is just outstanding. Once again thank you MDG.

Thumbnail of user zenac1
Canada
1 review
0 helpful votes
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May 28th, 2018
Verified purchase

Was able to get me want i was looking for i have been a custom for may years so we needed a new tv since the one that was in the living room when we turned it on one day we got no picture and just the sound so i called Mdg and was able to get the new tv

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! Enjoy your new tv at home!

Thumbnail of user alicew105
New York
1 review
2 helpful votes
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May 16th, 2018
Verified purchase

Why do I have to call your company to track down a package? You give me a link to track my package and I put the information in 3 times on my tablet, twice on my home computer and twice on my work computer and each time it came up invalid reference you really need to upgrade your tracking system.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

Once the order is shipped it normally takes 24-48 hours to show movement on the carrier's website. If for any reasons, you can't see the movements, you can always send us an email at support@mdg.com, contact us at 1-800-906-0976 ext 352 and one of our agents will be happy to assist you.

Thumbnail of user carriem76
Canada
1 review
0 helpful votes
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April 10th, 2017

I have not had any issues with my product from MDG so I can not rate or review the call center or customer service;

They take their payments on time and do not pressure you to buy more;

I find the length of term to be excessive n by time im done with payments it will cost more than double one product, but the payment plans do make it faster to get the items you need now n not save up.

I would buy from here again!

Thumbnail of user paulc646
California
1 review
1 helpful vote
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September 24th, 2018
Verified purchase

I had Isaac M as a rep to work with. This gentleman was very friendly and very helpful. There was a small issue with double charging me, however that was all taken care of and I got my money back and fast. It was a pleasure to work with Isaac. Now it's up to me to keep my payments up

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we hope everything continues to run smoothly for you.

Thumbnail of user nicolb
Canada
1 review
0 helpful votes
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April 6th, 2017

I really enjoy the product I have bought through MDG. The customer service was very helpful and easy to talk to, they were very friendly and was willing to work with what you have. I like the idea that MDG gives anyone a chance to build their credit and to have a quality product to chose from. They deliver right to your door. I cant wait to pay off my product so I buy from them again. I tell all my family and friend to try it out. It was easy and fast. What more could you ask for?

Thumbnail of user nadineb14
Canada
1 review
1 helpful vote
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May 24th, 2017

Msg is great, it allows people like myself to enjoy the new things technology offers and pay it off bi weekly, at affordable rates, I give 5 stars to msg, bought my PS4 and Samsung tv from them in 2015 and they are still in great working order! Thank you mdg, just made another purchase for the Nintendo switch and 4 k tv, 5 stars!

Thumbnail of user peggyl114
Georgia
1 review
0 helpful votes
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November 12th, 2019
Verified purchase

65in incurve tv. I am very pleased with my product. MDG sent everything I needed to get my product showing 100%. Could have asked for a better deal oh and the payments are within my budget as well. Thanks so much for your promptness

Thumbnail of user mildredo2
New York
1 review
0 helpful votes
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April 15th, 2017

I luv the product n its easy payments... i have had no contact with customer service... so i guess im fully satisfied with the email communtcations of detail payment schedule. I would defiantly buy another product from mdg

Thank you
Mildred oliveras
20 lanark ave
Newark nj *******
347 636 20 90

Thumbnail of user anner133
Canada
1 review
0 helpful votes
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August 30th, 2018
Verified purchase

The driver came by late there was only the driver he was very impolite and he did not bring the living room in he left it on the street and my son had to go ask a neighbor to hel him to bring it in. And before that my son ask him to take the old living room set and et sais he did not do that. There was tv in the truck and he was pushing them around i m sure the client that got those tv are not working.
For order wise customers service was terrific. My only concern is with delivery.
Thank you

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2306318) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user holgerg
Canada
1 review
0 helpful votes
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August 8th, 2018
Verified purchase

I called to arrange scheduled delivery with Same Day Delivery. I found out they only deliver to the ground floor. I have a bad back and not suitable for me to try to move the couch up rest the way. I am not sure why I paid shipping. I thought shipping they deliver to your door. This a big disappointment!

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2287038) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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