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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 3rd among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user randyv6
Canada
1 review
3 helpful votes
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May 5th, 2014

MDG is definitely the company that you want to deal with!
Being on a limited income I did not believe it possible to get the equipment I needed in order to start my home based business. After working with a personal representative from MDG I was able to make my dream a reality. After entering a mutual agreement and completing my obligations I was able to get financing. This financing allowed me to get the laptop I needed for my small home based business.
Thank you MDG. I highly recommend you to everyone.

Thumbnail of user randallc68
Canada
1 review
2 helpful votes
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May 17th, 2019
Verified purchase

I waited for what felt like a long time at first (first time purchasing a big order online) but remaining faithful to the minimal payments brought me my 58" 4K Samsung Smart TV and Xbox One S. Now I have the comforts of entertainment at my fingertips... and can chill at home. I have bad credit so I couldn't believe it. Paying sooner is better. Thank you, MDG.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank very much for your loyalty. We are very honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.

Thumbnail of user adamp78
Canada
1 review
0 helpful votes
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April 13th, 2017

MDG makes financing easy for anyone. The application process is quick and getting to talk to a real person is easy and fast. The walk you through the application process and approve you right on the spot. They even provide tracking info so you can tell exactly when your purchase will show up. Oh and they work out a payment schedule that works for you.

Tip for consumers:
Be sure to ask what your available credit limit is after approval, it may be different then the site says.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicag136
New York
1 review
0 helpful votes
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April 17th, 2017

This was great for me. I was able to hey my lugs something they really wanted for Christmas, xbo x one s. The payments are really easy, they are taken out of my direct deposit every other week. The conditioner service was great. Shipping was quick too. I'm happy and look forward to ordering again.

Thumbnail of user remaina1
Indiana
1 review
0 helpful votes
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December 12th, 2019
Verified purchase

I placed my order, couldn't get anyone to confirm my payment amount for 2 days, never got a call back from my account manager like I was told. Finally got to confirm my payment, said delivery would call to set up a time for delivery haven't received that call yet, but when tracking my order it said delivery due date was yesterday. As long as I get my product undamaged, in working condition before Christmas I don't care about none of the above. Lets see what is said when I call them today.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review and for giving us a shot! The delivery frame is 7-10 business days and you should receive an email from CEVA logistics to confirm and schedule the delivery. We hope you'll enjoy your new TV, PS4 and soundbar! Please let us know if there is anything else we can help you with.

Thumbnail of user nathanw162
Tennessee
1 review
1 helpful vote
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December 26th, 2019
Verified purchase

Its aggravating trying to get everything set up. You email them check stubs and theyll say they havent received them. I would receive am email telling me to call my agent but she literally never answered when you did. Only reason they recieved the 4 star is you cant beat the payment price. Once I get the product I'll see if it is as described

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the feedback! We're sorry to hear that you're not satisfied with the services including the interaction with our agents. We work really hard to offer the best and will certainly use your review to improve our service and make us better; Additionally, please understand that being a financing company we must take precautions when lending to prospective customers. Your order is invoiced an we've sent you an email with shipping details and tracking number so that you can track your purchase.

Thumbnail of user elizabethw173
Colorado
1 review
1 helpful vote
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May 1st, 2018
Verified purchase

A customer service works with you from the time you make your selection, helps with application and keeps you informed at every step.
Theyre kind, polite patient and non judgemental about any previous credit issues.

I an sooooo impressed

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user holliec12
California
2 reviews
11 helpful votes
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November 15th, 2019
Verified purchase

I have been an MDG customer for 2 years now. I have had no issues, they have everything set up well, easy contract to read and understand, and my items were shipped quickly. I really like that I am able to have expensive items that I would otherwise not be able to purchase right away. IT was easy to set up and get going with them. Also, I will have my items paid off end of December. I will be a returning customer!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We're here for you anytime.

Thumbnail of user amandas422
New Jersey
1 review
0 helpful votes
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August 16th, 2018

It takes forever to receive products from these people. I added something to my order a week ago and they still haven't sent it out. Once they do send it out it will take about 9 days to receive. I wont be ordering from them again.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2270495) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user donaldm413
Illinois
1 review
1 helpful vote
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November 27th, 2019
Verified purchase

Thank you for prompt delivery of my first order. The laptop received was just like the online description. I look forward to buying other products in the future. Customer service was above expectations. Everyone involved in the initiation of my first order was cordial and professional.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you Donald! We're delighted to hear that you enjoyed your experience with us. We strive to provide only the best and your satisfaction reaffirms the hard work we put in every day. We're here for you anytime.

Thumbnail of user estherl69
Canada
1 review
0 helpful votes
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August 14th, 2018
Verified purchase

I wanted to order another item but was told that I need 1 month of activity for my new account since I had to quickly change my old account. But the money going into the new account is exactly the same as the old account which MSG would have in my file. So why can't that information just be switched over to the new account?

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2293013) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user wc52
Kentucky
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Great pricing and product but the only complaint would be the length of time for the arrival. They made me a little skeptical because of all the required information. Those 2 things makes it a 4 but overall I'm very pleased with the product and pricing

Thumbnail of user chrisp195
Louisiana
1 review
0 helpful votes
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April 9th, 2017

I would highly recommend MSG to anyone. I bought a laptop and love it.the sales team are nice to deal with. I was getting frustrated on a few things and ready to give up but the sales person helped me through it all and now I have a laptop and a free notebook thank you again. I will tell everyone about usr

Thumbnail of user robertc4420
Indiana
1 review
1 helpful vote
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July 16th, 2021

I purchased a tv and a Nintendo switch my first tv quit after 3 months they did not have the tv brand I ordered so they sent me another which was 600 dollars cheaper than the one I had but will not credit me for the difference. I made another purchase all totaled about 2400 dollars I have paid in 3,923 dollars and they say I owe 1200 yet. Called to discuss and got no where also was told that I can't get a credit for a 3 month old tv that was defective. Don't buy anything from these people they are a rip off and trust me I am not done

Tip for consumers:
Don't customer service is bad plus they don't tell u their made in Canada and no one here can repair them

Products used:
Tv,Nintendo, laptop and 2 recliners

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, Robert! We're sorry to hear that you're not satisfied with our services. If you have issues with your TV, please give us a call as we have a one-year manufacturer’s warranty on all of our products. When it comes to your balance, nothing is hidden and everything is outlined in your contract. The total price, payments, interest, etc. have been confirmed with you prior to shipping. In addition, you can check it at any time in your MDG Account under the Manage My Payments or Statement tab. For any additional concerns please reach out at 1-800-906-0975 x 370 or ivanav@mdg.com so we can review the account and go over it together.

Thumbnail of user adamd66
Canada
1 review
0 helpful votes
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April 13th, 2017

I wasnt sure at first seeing all the online sites you can buy from but then i decided to give it a shot and well im extreamly happy with the results good customer service and the quality is great sp i would highly reccomend this site to anyone who shops online and an affordable price

Thumbnail of user moniquew29
Canada
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

Because only the US version of my Canadian bank was available I had to submit a whole bunch of stuff and every time they wanted more. Like my purchase agreement for my home wasn't good enuf. And it took forever to finally get completed. Can't say how the product is because of hasn't arrived yet.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Hello,

MDG ask for specific documents for security reasons.We at MDG take consumer protection seriously and this tool helps eliminate any potential fraud, identity theft or other issues that can arise in the world of online financing.

Thumbnail of user maunikaib
Georgia
1 review
1 helpful vote
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May 1st, 2018
Verified purchase

During each step everything was explained and I received an email. They were knowledgeable and answered all my questions and helped out my mind at ease with the process. And my products were received faster than I anticipated. Overall awesome experience.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user noram26
Canada
1 review
0 helpful votes
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April 26th, 2017

I shopped online for christmas shopping. The items I ordered came on time through the mail. The sales representatives were awesome very fast service. I understood the terms and conditions of the sales agreement. Payments are very affordable. Thank you. MDG

Thumbnail of user donaldm407
Pennsylvania
1 review
0 helpful votes
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November 19th, 2019
Verified purchase

If you pay extra for your order to be processed and it is only a small awesome deposit you should be able to have it processed fast I have no other things bad to say accept hopeful next order comes quicker

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! For any further orders, if your information is still the same, you will not need to resubmit the documents and the order will be processed faster.
Let us know what we can do for you in the future.

Thumbnail of user loisw66
Florida
1 review
0 helpful votes
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November 12th, 2019
Verified purchase

I read a lot of review some good and some not so good. But I took a chance my self and I must say they are very professional I placed my order and things went exactly like they said it would even a few days early. Yes I would recommend the company to any and everyone especially if you can't go out and just pay for it all at once.
MDG THANKS

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you! Any large company is going to have mixed reviews, we take both the negative and positive very seriously as they both help us learn where to improve as we are still growing. We're happy to hear that you're satisfied. Enjoy your items and let us know if we can help in the future.

Thumbnail of user michaelv89
Canada
1 review
0 helpful votes
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April 6th, 2017

I had credit problem and i needed a new computer for work / school and i found mdg online i applied was approved right away found the computer i needed services was amazingly fast 4 days after got my computer delivered at my door. Next thing i will buy from them is a tv good price

Need a second chance? Go with them.

Thumbnail of user julieannet
Canada
1 review
0 helpful votes
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April 6th, 2017

I gave MDG this review and rating because I have gotten a few items from them and it truly is the easiest and best way to get electronics and any item they have. I have had good and bad experience with them but more good than bad. Every time I had a problem it was solved properly and promptly. I will be getting more items from MDG.

Thumbnail of user crystalk95
Canada
1 review
16 helpful votes
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March 8th, 2020

I just want to take a moment and say Thank you to MDG and staff. I greatly appreciate all your help and service.
My son was Very happy to get his new PS4 for his birthday.
My husband is very happy with his new computer.
We just received our new tv, that took some adjustment.
We had a 50 " Samsung that is 11 years old. And our new tv is a 50" 4 HD Samsung. Smart tv. They are both 50 " but the new one seems smaller. But we are happy with it.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to share a word about us. We really appreciate your business. Enjoy all your items and please visit us again in the future. We hope to serve you for many years to come.

Thumbnail of user sheilab176
Nevada
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

I can not believe I am enjoying my 58'. Very nice... Fantastic. Wonderful. Beautiful. Excited. I will recommend this to everyone. Not hard all hard and not that difficult. Easy as making payments and with no interest. I like my TV.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We cannot achieve this success without you as our customer. Your satisfaction is our number one concern and we promise to stay reliable.

Thumbnail of user kylep144
Michigan
1 review
0 helpful votes
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July 16th, 2019
Verified purchase

From date of order to date of shipping was over 2 weeks. Also chooses shipping companies that require a shipping "time frame" and requires someone over 18 to sign for bed sheets? Guess I have to take a day off work

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

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Marija R.
Typically responds within 4 days

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