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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 3rd among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

See critical reviews

Reviews (5,388)

Rating

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Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user crystalw193
California
1 review
0 helpful votes
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October 30th, 2019

Don't even think about trying to order from here if you happen to have a Google apparently they don't see that as a legitimate phone company and phone number so let me save you guys some trouble if you have service through Google no we can't accept that give us another number if you're like me it's your only freaking number so then you spend all this time verifying and getting things sorted and figuring out payments just to find out that no you don't get that cool new thing you want to because hey they don't accept Google.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback and we're sorry if this left you with a negative experience. As we are an online company only, we must take precautions when lending to potential customers and we do not accept the Google app as a regular and valid number. You are also asked to provide a phone/cell number in the application to proceed.

Thumbnail of user sebastienl3
Canada
1 review
0 helpful votes
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May 9th, 2017

I see publicity in internet of tv hd with playstation 4 and i decides to buy it.The product was in perfect condition. I buy it on MDG if i have top buy product again. Shipping is fast and all step are explain. And documents are easy to complete.

Thumbnail of user verag9
Pennsylvania
1 review
0 helpful votes
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April 25th, 2017

MDG has been absolutely incredible. I made my purchase for Christmas 2016 and have had no issues with the products I purchased and the automatic payments are great and convenient for those of us that have a bad memory or busy lives. Thank you MDG for your services, you have been amazing.

Thumbnail of user micheller150
Kentucky
3 reviews
0 helpful votes
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November 18th, 2019
Verified purchase

I am a new MDG customer. I was in desperate need of a computer. I was approved quickly, and have a nice credit line. Needless to say, I now have a new computer, and my account rep walked me through every single step, and kept up with me even when I was too busy to respond to calls or messages. Great job MDG!

Sincerely,

Your Loyal Customer!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to serve you again and please let all your friends and family know about us. We will ensure they all enjoy the same quality of service as you have.

Thumbnail of user kennetha31
Illinois
1 review
0 helpful votes
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April 8th, 2017

Customer service was great but the game sent with my order is something I would expect for a Nintendo switch. It should of been a popular game or at least told what the game was but no I get a game that isn't even popular where I live.

Thumbnail of user carolineh31
Canada
1 review
0 helpful votes
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April 6th, 2017

Credit not so good but want a new TV or computer, sofa or bed. I recommend MDG! I have dealt with them for a TV and a computer. I applied and had it shipped to me within a week! Great customer service, easy application. What's not to like.

Thumbnail of user amandas483
Canada
1 review
9 helpful votes
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February 11th, 2019

Customer service is excellent! This will be my 3rd time ordering from them and have had no issues with them at all. The people who have commented saying that they are not happy with MDG, are just trying to cause problems. MDG is amazing! I highly recommend you give them a chance! They do improve your credit as well, which is why I chose MDG in the first place. I honestly couldn't be happier with this company. Thank you so much MDG!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user kristind95
Georgia
1 review
0 helpful votes
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April 29th, 2020
Verified purchase

My experience with your company was great. All your team members were helpful and knowledgeable. But your shipper has all but ruined the experience. They are rude and unhelpful. We were considering getting more from you but if this is the only carrier you use we won't be.

Service
Value
Shipping
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for this review and we are sorry to hear that the shipping process has essentially changed your experience. We will certainly try to improve all the services related to our company in order to provide you with the best. We hope you'll enjoy your order and please let us know if there is anything else we can help you with.

Thumbnail of user alicef79
Texas
2 reviews
3 helpful votes
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September 25th, 2019
Verified purchase

These guys gave me a credit line of 1200 immediately. A couple of days later, after I placed my first order, my credit limit was raised to 1700 and after they auto debited their first payment, they raised my limit to 2500. Customer service is super friendly and helpful. First order process is a little slow but its worth it. Best part is, they report to credit bureaus!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks so much for leaving us such a great review! We always try to offer the best service, lowest prices and highest quality and we're happy to hear that we hit the mark for you. We're here for you anytime.

Thumbnail of user michaelb7653
Kansas
1 review
0 helpful votes
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February 11th, 2022

First off all the ppl giving these ppl 5 stars is there customer service ppl trying to improve there rating. No one in there right mind would give this pos company 5 stars. I have to say MDG are a bunch of thieves. I missed one payment and they said they wouldn't report it to the credit bureau because I had lost my job to Covid and was supposed to be on a relief plan yeah that didn't happen. Instead they reported my payment 30 days late and haven't held there end I've asked nicely many times for these no intelligent ppl to delete it off my credit and have had zero help. Instead I get letters in the mail saying that I have $2500 credits to use like you seriously think I'm going to use your company that ppl can't even speak proper English and customer service is rude af. You ppl must be out of your mind and should really get out of America because you don't belong here if you can't speak English. Don't ever do any business with these ppl or you will regret it!

Tip for consumers:
Stay Away!

Products used:
TV, and game system

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

We take both negative and positive reviews very seriously, as they help us know where we need to improve as we are growing. However, we have over 2000K 5-star reviews, which is pretty good!
All payments (late payments and on-time payments) are reported to a national credit bureau. If you can't make a payment on time, you can reschedule it to a date that works better for you, defer it to the end of your contract, or activate payment relief with our Customer Care. You can call 1-800-906-0976 x 370 so we can locate the account and provide you with more details.

Thumbnail of user elizabethh466
Florida
1 review
1 helpful vote
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October 17th, 2019
Verified purchase

They told me to be home all day on the 16th. Finally at five after many call to Ceva they said it was contracted to company in Tucson call to arrange delivery. They said as of right now only delivery to my area was me so it maybe next Tuesday or Thursday of next week. Would have been nice if they had let me know no delivery today

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We're attending to your needs and will use the feedback to improve our services. We hope you'll enjoy your items. If you have additional concerns about delivery, you can give us a call at 1-800-906-0976 ext 352 and we'll assist.

Thumbnail of user nicholasb774
Canada
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I am a current and repeat customer with MDG. I believe I have been with them about a decade now and have financed about a dozen items through them. Not everyone can afford big purchases for things like 75 inch TVs. So having established myself with MDG and being able to enjoy returning client status is appreciated.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Thumbnail of user shaunah7
Canada
1 review
0 helpful votes
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April 15th, 2017

I went with MDG as they offer help for those with poor credit. They made it easy to get started and my bedroom set was delivered right away. I was so happy with the process that i reorder and got a living room set. They offered me easy flexible monthly payments. I have always been able to get with any enquirys I have had. Would recommend to all.

Thumbnail of user noahw32
Virginia
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

My personal assistant was terrible. Never returned my messages. I had to call at least 3-5 times before I could ever get a response. He went on vacation twice during my order, and never once let me know I wouldn't be able to get in touch with him. In fact, the last time he actually told me to call him on Monday after my first payment had been processed and call him so he could expedite shipment. Guess what? He's on vacation again. Had to get someone else to finish my order. Who promptly did that same day.

Thumbnail of user chantalp10
Canada
1 review
0 helpful votes
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April 15th, 2017

I ordered it from MDG and even without any credits they send one to me... the payments were fair per month and the online billing results were clear... i will definetly do business again with MDG... my PC is top of the line and works real good since i have it (3 years now)... I, M really happy with my purchase and will purchase more stuff from MDG...

Thumbnail of user jillr125
Canada
1 review
0 helpful votes
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May 2nd, 2019
Verified purchase

Awesome. I love this company! I mean I can not actually find the words to describe how happy Iam with both the products I have ordered and am enjoying and with the customer service and personal representative that helped me through every step! Everyone was awesome like I said can't find the words! Keep up the great work everyone! Look forward to a long friendship future with MDG!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to leave this excellent review! We're working hard to meet the expectation like your and we're happy to hear you're satisfied with our services. We're here for you anytime.

Thumbnail of user joser212
California
1 review
0 helpful votes
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April 25th, 2018
Verified purchase

From the day I ordered until the day the items arrived was about 2 weeks. This is good considering that the items are getting financed and there are some things to fill out and sign. For items that are in Canada and shipping to Arizona they got here pretty quick. I'll definately be buying here again once I pay these items off! Thanks MDG!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review, we appreciate it.

Thumbnail of user richards323
Canada
1 review
0 helpful votes
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April 21st, 2017

I heard about MDG from a friend, so i thought i would give them a try. Customer service was excellent and very helpful as well as made everything simple for me. They have excellent products and great payment plans. I have told many family members and friends about MDG and recommended them to them.

Thumbnail of user nicolef60
Canada
1 review
0 helpful votes
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April 12th, 2017

My experience with MDG has been nothing but pleasant! When my laptop unexpectedly crapped out, MDG was the quick and easy solution to get another one in my hands right away even with poor credit. The process of selecting, ordering, and verifying was simple and easy. We ordered another package at Christmas time with a TV and PS4 bundle. When we had problems with the Playstation, MDG was fast and helpful in their response, getting me the information I needed for warranty right away. Would highly recommend using them if you are in need of something quickly and your credit is less than stellar.

Thumbnail of user natalieh135
North Carolina
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

I ordered something and it's already almost to the house. I think it made great timing. As long as its before Christmas I'm happy. And the fact that they sent a reminder of the date to order by to make sure I got it before Christmas was a big deal for me

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the feedback! We are listening carefully to your feedback and we're happy to hear that we hit the mark for you.
We hope you'll enjoy your new purchase and please visit us again soon.

Thumbnail of user michelec400
Texas
1 review
3 helpful votes
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December 16th, 2020

This is the worst possible company. Sent in all the info and was approved, submitted payment and was asked to let them know if payment went through did that. Was then asked to submit that it came from my checking account did that but they asked for the impossible and nothing was ever good enough. Maria and the rest had horrible English they were rude and would hang up on you and wouldn't transfer you when asked. I would not do any business with them.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We work really hard to offer the best service and we apologize for the level of service you received. We have reviewed the file and it appears as though the agents simply required some additional information. We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Thumbnail of user gabs.gaar
Canada
1 review
0 helpful votes
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September 14th, 2023

Scam! Request the purchase of a TV and a Nintendo. I never received what I requested, however I had a withdrawal from my account for 100 dollars from them. And they refused to take them back from me. I came out losing

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear about your impressions about our business! We strive to provide exceptional experience to our customers and would like to look into this issue further. Please provide us with your person ID number or phone number at marijar@mdg.com so we can locate your Account and assist you further.

Thumbnail of user catherinem250
Virginia
1 review
2 helpful votes
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November 21st, 2018

I cancelled my order because of questions that were unanswered. The company is a scam. I asked for confirmation of my order cancellation to be sent to my email. I have nothing. I had to contact my bank to ensure no money will be taken out since my order was cancelled. The company wont answer or call back.

Thumbnail of user edwardc91
California
1 review
0 helpful votes
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May 11th, 2017

I have less than stellar credit due to not taking anything on credit in over 18 years and MDG hooked me up with a laptop and PS4 for my sons birthday. They were easy to work with and they were more than willing to help me through the process. I my items when they said I would get them and they arrived in perfect condition. I am so happy that I chose this route since it made for an excellent 14th birthday for my son. I cannot say enough positive things about mdg but they were there for me when I needed them and that makes it all worth while in my opinion.

Thumbnail of user darronc3
Colorado
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

They definitely take the additional steps to verify you are who you say you are, they have flexible monthly payments too. Not too much to search as far as inventory, but I'm sure they'll add in things eventually.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much for taking the time to share a word about us. We really appreciate the support. Your satisfaction means a lot to us and we're looking to update our inventory. Please let us know if there is anything else we can help you with.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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