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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
You can hardly understand the people you talk to. They are 100% outstanding at getting your initial payment then they suddenly play cat and mouse with you, transferring you from one department to the next. They didn't ship my order when promised. My order wasn't delivered when promised. It's floating around somewhere on a truck that no one knows where at. The tracking number takes you to a site that doesn't give any info, just a bunch of codes and dates. When I called to see what was going on they just said it was in Chicago and they didn't know when it would be delivered. They absolutely had no idea and didn't even apologize for the lack of professionalism. It's been almost 2 weeks and my next payment is due but I haven't received my order. I'm almost certain that I'll be delivered a damaged TV if it even comes. Don't fall for their lies!
I had move to Lethbridge 3 months ago. My laptop blow up and I was going to order one from them, Will follow all their steps and when I when to verify who I was found out someone I don't know didn't pay for his items. So they told me until I pay for his stuff they will not send me my order. Like how rude and nice way to scam someone. I have reported them for this scam. Please be careful and find a company that will take care of you
Thank you for your feedback, Tammy! Please send us your order ID number at ivanav@mdg.com so that we can locate the account and learn more about your experience. Looking forward to hearing from you soon.
I ordered online the next day ps5 was on sale so I got that instead I told one person I was not interested may I ask why 35 times they still keep calling I literally had to block my number from them and they still won't leave me alone. I didn't sign anything at all. U do realise this is illegal to do u only call 3 or 4 times max not 35 times.
We are sorry to hear that your experience with us was not an amazing one, Ethan! We take negative and positive reviews very seriously as they help us know where we need to improve our service. By submitted the application with MDG and consenting to MDG's Privacy Policy, you agree that MDG will contact you through phone number/s provided and send you communications via electronic means. On the other side, you can always choose to opt-out from receiving such communications at anytime.
I had nothing but trouble with my sales guy. He never called back, never replied to emails. It got the point I called and asked specifically to talk to someone else because he certainly wasn't doing his job. I then receive my product after calling back several times as no one contacted me about delivery or anything and I receive the product and it's not even close to what you show on your website. The furniture is so stiff, you sit straight up. It barely allows you to sit your butt on it. It's that narrow. Certainly false pictures online. I certainly won't be recommending to anyone to purchase from MDG.
They gave me a time frame for a product to be delivered they charged me $150 for that delivery then they didn't honor their delivery that they'd inform me I requested a supervisor to contact me none have a requested the president of the company contact me he hasn't bothered if you plan on having customer service with them don't.
We're sorry to hear that you've had a bad experience with the delivery service, Lee! The item belongs to our partner Best Buy, and they organize the delivery as well, after the order is invoiced on MDG's side. Your feedback is appreciated as it help us improve the overall service. We hope to have a chance to make your experience a better one.
I will pay off my bill and will not order again after my last experience waiting for a queen mattress which never arrived. No one called to explain why I didn't receive it. I had to make three calls to find out. And missed two days of working waiting for it.
Thank you for your review. A Customer Service ticket ( 2291593) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I ordered an Ashley 3pc couch set that was available online. I paid my deposit, then a few days later I get a call saying it wasnt available anymore and they won't be getting it back in. One of the few that were available at the time should have been put on hold for me.
Thank you for your review. A Customer Service ticket (2325288) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
They lure you in with free shipping on the first order. The next one they try to squeeze insane shipping costs. Was going to get a phone for $214, saw the total would be $350. $45 to ship within the same province? $20 for a mandatory signature at the door? That's almost half the cost of the phone! Can get the same items on Amazon or NewEgg for cheaper and free shipping.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The item had no shipping packaging. It was the original package with a shipment sticker slapped on it. And a thin box at that. I have touch screen problems and tablet turns off by itself. Not pleased at all with this purchase or the way it was shipped.
Thank you for your review.
A Customer Service ticket (2200959) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352.
I was expecting the delivery of my orders last week now no one knows where is the shipment even the tracking number does not help I phoned ups and until now they received nothing from mdg I am about to make the payments and nothing received so far
I've been waiting since April for what I've ordered. I've finished the entire process and taken the money from me and they just have not shipped it. I've sent a total of 7 emails and Everytime I call I get transfered and on hold for way too long.
Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of the MDG’S team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0975 ext. 357
Received a credit of 1900$ pre-qualification. I have an account specified for bills. He wanted another account. I assured him it would be paid on time and because I have already given access to this one I didn't want to give access to another. What should matter is me paying my bills on time not which one my checks go too. Seems scammish. Never had an issue before, this is a sign to jus forget the interest and just buy it in full.
Thanks for the review, China! MDG has been in business for decades and has helped millions of happy clients. You are required to use your primary account so that your income can be verified and we can set up a payment plan. Please understand that we are an online company and must take precautions when lending to potential customers.
My LG tv arrived with the picture all screwed up... horizontal and vertical lines, as well as a Starburst pattern, upon powering up for the first time. They take NO responsibility for sending me damaged goods... tell me I have to call LG. They were the ones who sent me a damaged product!
MDG is a great company and has excellent products. My only problem has to do with shipping and ordering. Twice this has happened. The last time i was suppose to get a $50 credit because of the mix up. That never happened. Now this. MDG needs to monitor what is going on before its too late. If it wasn't for the fact that I needed the headset, i would send them back.
Terrible company, they will lie to you and tell you one thing then the next day they need another personal document,
I gave them my banking information, my car insurance, my drivers license,
I drew the line when they asked me for my SIN card.
This was after I had placed the "down payment"
No thank you con artist. Con me into the down payment and then say they won't ship without my SIN card. That made me angry so I said cancel the order and delete me account. Went straight to the bank and placed a stop payment order on this company MDG. I recommend to just save a couple pay checks and buy your computer from Best Buy.
Did I mention my agent was manipulating liar?
Thank you for your review. A Customer Service ticket (2340725) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I ordered the king mattress set. This includes foundation. Yet only the mattress arrived. When I contacted customer service I spoke to IGOR who argued incessantly that I didn't order a foundation. He said yes the photo shows it but my order didn't include one. He asked me to send him a screenshot of my order. I did... he again said. No you don't get a foundation... I asked him. Then why does my order say set he said no foundation comes with this. He argued my point over 20 minutes. I asked for a manager. I was thinking hung up on. I called again on Monday and low and behold I did order a set and it was an error that my foundation didn't arrive... IM still waiting for my foundation! Igor needs some lessons in customer service
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We are sorry to hear this. The foundation is included in your order and it was been shipped.
The tracking number has been emailed to you.
If you have any questions or concerns, you can send us a private message on Site Jabber, email us support@mdg.ca or contact our customer service team at 1-800-906-0976 ext 352.
Shipping is horrible my laptop is help up in customs I was under the impression it was shipped from the US and when I call customer service they don't have any answers. My delivery day is 5/12 but it won't be here
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We take our customers’ feedback very seriously and would be happy to look into this further. Please send us an email at ivanav@mdg.com with your order ID number so that we can locate the account and follow up. Thank you!
Stay away from dealing with this company. I ordered the Nintendo Swith bundle, did all the necessary things they required: proof of address, bank statement, down payment, etc. After a week called to see the status of my order, they told me there was insufficient funds in my checking for the down payment, when it was in fact withdrawn from my checking, and I have the statement to prove it. Right then and there i told them to cancel my order. Do yourself a favor, if there is something you really want and can't afford it right now, put some cash away each pay and save up for it. DO NOT deal with these shyster's.
Thank you for your review. A Customer Service ticket (2306980) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
These are the rudest most unprofessional unhelpful people ever! Emma was so nasty and rude! We canceled our order and got nothing so not to ever have to deal with this rude company again! She repeatedly hung up on us.
Thank you for your feedback, Michael. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. Please send us an email at ivanav@mdg.com with your phone number so that we can investigate your feedback further. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issue immediately.
Ordered my laptop about 15 days ago and still have not gotten it. I kept being told it will ship tomorrow and of course it didn't $#*!. Who knows when I will get it but at this point I think I'll just sent it back and go to best but.
I was told that my computer would come with one free year of Microsoft office 365 and it was not included. I talked with my sales representative whom I have a hard time understanding, and she said she would get back to me. I know we discussed this iss before I got to computer and apparently she mis inter
Thank you for your feedback! An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
First off, I have shopped with them previously. They never value you as a returning customer. They are insensitive. Yet, when you don't have great credit, they have You over a barrel. I ordered products, they sent the wrong items. I told them that I didn't think that it was fair to charge me anyway. I stopped payment because they didn't make adjustments to payment. They froze my account because I wouldn't go with their program. Now, they refuse to send the corrected product. They are over charging interest bi-weekly! Awful!
Disabled. Senior. Minority.
Thanks for the feedback and we apologize for the inconvenience. We work really hard to offer the best service and we're so sorry to hear that we missed the mark.
If you give us a chance we would be happy to make the things right. Please give us a call at 1-800-906-0976 x 352 and we'll personally see that you're satisfied. Looking forward to speaking with you and earning back your business.
They sent me a defective laptop they won't let exchange it or return it.None of the browsers work.Everytime I call them they give me a different number every time.I'll never purchase anything from them again
Tip for consumers:
They harassed me by calling me several times a day to finish purchasing the laptop but now that i'm having issues with it they have been ignoring my emails and phone calls.I will be sending the laptop back and getting a refund back doing it my way
Products used:
getting a laptop
We are sorry to hear about the inconvenience, Canday! We take pride in providing excellent service to our customers and would like to look into this issue further. Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and assist you further.
The customer service is awful
The customer service is awful, you say you're having trouble with COVID they don't care. It took me 4 months to get on a payment plan. After reporting it late and apparently they can't do anything. Bunch of crooks don't recommend using them. No one speaks English well and it's just awful. I'm so close to saying come pick up your stuff and get off my account. And I hope you guys read this I'll be posting it on fb to. Terrible service if I could give it a zero star I would.
We are sorry to hear that we did not meet your expectations, Michael! All payments are automatically deducted from your account and follow your confirmed payment plan. If you need to move your payment, you need to do so at least 2-3 business days prior to the payment due date or your bank will charge you a late fee. If you're affected by Covid-19, we have a payment relief program and you can activate your ProtectLine Account Protection benefits. Please reach our Customer Care Agents at 1-800-906-0975 x 370 or by email at finance@mgd.com so that we can follow up.
I've been trying to get my loan for two days, i've tried more than 10 times and it always says at the end (after giving my acces to my bank online) "Sorry, site is under maintenance"
Hope they can see this review and can help me to complete my application.
We are sorry to hear about the inconvenience this may have caused, Carlos! Please provide us with your person ID number or phone number to marijar@mdg.com so we can locate your Account and assist you further, or reach us directly on 1-800-906-0975 ext. 357 for immediate help.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your review! We deeply apologize for the shipping delay. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today.