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    MDG

MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user marleaht
Canada
1 review
0 helpful votes
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May 11th, 2020
Verified purchase

My overall experience was amazing. Very friendly staff on the other end. Will answer all your questions and concerns. I will definitely be coming back. And recommending to family and friends.
Thanks MDG

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks so much, Marleah! We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to serving you again soon!

Thumbnail of user shawnl97
Canada
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Got my product very quick. Already referred people. They were very knowledgeable about their products. Being able to pick the free product would have been nice. Also having a bigger selection of product

Thumbnail of user johnf106
Canada
1 review
2 helpful votes
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June 16th, 2014

When I ordered my products I got the products quickly, they arrived in good working order. I had received Excellent customer service, no questions left unanswered. Low monthly payments. Great warranty terms. I will defiantly be ordering again

Thumbnail of user alishah16
Virginia
1 review
0 helpful votes
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April 19th, 2017

Mdg experience was great. Customer service always there to provide you with information. Received all of my products I ordered in a timely manner and am pleased with them all. I would most definitely order from Mdg again.

Thumbnail of user johns1714
Canada
1 review
0 helpful votes
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April 17th, 2017

I have purchased several items through MDG, varying from HDTV's to appliances. In every case, they have been very courteous and thorough with their service to assure that my items were delivered on time and as early as possible. They were always accommodating with the documentation required and went above and beyond to make sure I was supplying the correct information and properly to avoid any delays. I would definitely buy from them again and am currently preparing for another purchas in the near future

Thumbnail of user tracyc104
Canada
2 reviews
0 helpful votes
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April 16th, 2017

Very friendly, helpful staff that will help you from beginning to end! We bought a flat screen tv, a video game system, and even a couch! Payments are affordable! Delivery was fast. Will definitely buy from MDG again!

Thumbnail of user wendyr187
North Carolina
1 review
0 helpful votes
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November 15th, 2019
Verified purchase

I had no problem with the whole process. They did exactly as advertised and my stuff arrived promptly after paying the required down payment. They were out of the bed I originally had picked and they upgraded my order and even got me a better price for the inconvenience. Would definitely recommend to anyone who's credit is not the best. Low weekly payments.

Thumbnail of user sharib48
New York
1 review
0 helpful votes
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May 2nd, 2019
Verified purchase

I have had a wonderful experience with MDG. I did look online at the Better Business Bureau and there were some terrible reviews. But I have had personal hands on experience with my representative and he personally handled every aspect of my purchase. I'd wish other companies would take these same kinds of steps towards customer service.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to leave this excellent review. We’re attending to your needs and we’re always here to respond to all your concerns and make sure that you’re well informed about everything.

Thumbnail of user stephaniel242
Canada
1 review
1 helpful vote
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April 15th, 2019
Verified purchase

I am happy with the product price but not the process. I ordered and received the notice that the item had shipped. It's been over a week since the expected delivery, they have started to charge me even though I dont have the item. I've called three times to find out what is going on, three people have just casually said "I dont know" and "I'm not sure where your shipment is"
Not an ideal way to handle a customer and certainly incredibly not helpful.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Hello Stephanie,
It takes 7-10 business days to receive the order after payment is received and verification process completed. Your order is in transit and you can follow it by using your tracking number. If there is anything else we can help you with please give us a call at 1-800-906-0976 ext 352

Thumbnail of user gregoryd71
Washington
2 reviews
0 helpful votes
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June 14th, 2018
Verified purchase

Very efficient and kept to promises in site. One problem is length of delivery. Which I haven't received yet, of my order. It isn't suppose to be here in Tacoma, Washington! Price was good. Customer service was super.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you! We appreciate your feedback.

Shipping time depends on your location and weight of the product. Your order was shipped on June 8th and the delivery time frame is from 3-10 business days.

Thumbnail of user christopherj67
Wisconsin
1 review
1 helpful vote
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May 15th, 2017

I have bought a few products ( 42"Lg tv, xbox one, Samsung 3D blue player.)And I didn't have any issue with the products. I love the payment price, very reasonable and affordable don't have to worry bout payments since they automatically taken it out of my bank account. I also love the e-mails letting me know bout my up coming payments. I had no issue with getting the products shipped, got them before Christmas time. All of my questions where answer right then and there over the phone

Thumbnail of user geraldr50
Philippines
1 review
0 helpful votes
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October 2nd, 2018
Verified purchase

My order was on delay for a long time and my agent didn't even update me of what is happening with my order. She will only give me updates if I will shoot an email first. The Finance department even deducted a large amount in my bank account without letting me know and I even end up paying a fee due to insufficient funding. In the end, they told me that the item I ordered was already out of stock. Isn't that great? I ended up ordering another item that I preferably don't like. So whatever happened, it sucks!

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2344881) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user darlenec62
California
1 review
0 helpful votes
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June 21st, 2018

I ordered from MDG last week. I have emailed customer service once and Mike my "assistant" twice.No reply from either. Payment is scheduled to process today. I'd like to know when my order will ship or what's next.Not impressed at this point with customer service. I'll edit my review later.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket (2244786) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user alicias108
Canada
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

My experience was neither great nor horrible. It took almost two weeks to receive my order and I was a little bit weary of making so many payments before I had an item in my hand. It's definitely a more cost effective option but I really think there has to be a better way for the company to guarantee payment other than making 6 payments before it's shipped.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. As per the notes on file, your order was invoiced on July 17th and delivered on July 21st which is the correct time frame for local deliveries.

Thumbnail of user aprilc40
Canada
1 review
0 helpful votes
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April 8th, 2017

I was very sceptical about shopping online. MDG made it an easy process. Simple to understand. Easy to work with. I was able to pick my table set up instead of waiting an extra week for it to be delivered. Delivery for my other items canes 3 days sooner then expected. I would absolutely buy through them again. And would tell anyone unsure to do so as well. Great company to deal with.

Thumbnail of user williamm1023
Minnesota
1 review
0 helpful votes
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July 16th, 2019
Verified purchase

So far everything has gone well. It takes a bit of time to complete but I understand that. My last package is due to arrive in two days. The only thing is the shipping cost are extreme! I'm sure they pad the cost to minimize the risk they take on with giving credit to people with low scores but It really is extreme. Almost $500 for a TV, Sound Bar and mounting rack!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback. Hope you'll enjoy your item. Our shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information regarding Shipping & Handling Rates please refer to our total cost of ownership table: https://secure.mdg.com/PMTDisclosure.aspx

Thumbnail of user waynem194
California
1 review
0 helpful votes
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June 13th, 2018
Verified purchase

The customer Service was pretty good, until your Order come in late, i Feel that i was lied to about when to get my item by UPS. Over all a 4 Star for the finance dept and others but the Ordering part needs to improve better. I ordered an item on the 1st and now its taking my time to get here. Ill stick with Amazon.com gets here in 3 days or less.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2226628) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user elainej34
Canada
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

Overall, the experience was good. I did feel that the process took too long to complete. Information was gathered over several days when I feel it could have all been done within a day. Nevertheless, I am very happy with my purchase. Customer Service was excellent.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you!

Thumbnail of user kathryna20
Pennsylvania
1 review
0 helpful votes
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April 20th, 2017

After going through horrible experiences this site was a breeze. It is totally easy and extremely helpful. The best site out there to deal with. Will keep shopping there for sure. Everything came in a timely manner, everything was secured, no pressure.

Thumbnail of user michaelb504
Canada
1 review
0 helpful votes
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April 19th, 2017

In all the years of dealing with different companies for financing and quality products I have never had the pleasure of finding a company as professional and dedicated to their customers as the team at MDG... great job everyone keep it up.

Tip for consumers:
Painless process when dealing with MDG.....not a worry and they always answer any and all your questions....

Service
Value
Shipping
Quality
Thumbnail of user malachin3
New Jersey
1 review
0 helpful votes
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December 17th, 2019
Verified purchase

From start to finish, I had a great experience with MDG. They were very helpful in guiding me through the process of getting the proper information to them, and my item was shipped faster than I expected. An all around great experience!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review and great rating! We're so happy to hear that you're satisfied with our services. As a matter of fact, please let us know if there is anything else we can help you with.

Thumbnail of user joshuaj142
Ohio
1 review
14 helpful votes
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April 21st, 2020

One of the worst! Please stay away from. Their cheaper prices are made up in their bank accounts by selling as new and not backing up! Horrible! Heading to the courthouse tomorrow to try and file a small claims suit against them!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. All the items are brand NEW and come from the manufacturer to us, to you.
Being known for our great service it came as a surprise, and we would like to make things right. Please send us an email at ivanav@mdg.com with your order ID number so that we can locate the account.
We will be reaching out soon and you should get a call to determine how we can provide a solution that makes you smile.

Thumbnail of user robertl556
Indiana
1 review
0 helpful votes
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April 27th, 2018
Verified purchase

No problems or issues great working with you all. Although I think you could use some work on speeding up the shipping process. Being a second-time customer it should not take as long as it did.Other than that everyone that I worked with was very helpful

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review!

Thumbnail of user katherinec103
Indiana
1 review
1 helpful vote
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June 17th, 2018
Verified purchase

While it was easy enough to get approved, the placing of the order involved so many extra steps. Several phone calls to confirm information repeatedly and then zero confirmation or communication in regard to shipping and was never given a tracking number. All the representatives I spoke to were very helpful and pleasant.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2199737) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user carloss150
Florida
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

I order my stuff and waited for approval. It was finally done after a few glitches and back and forth with CS. Then the ship part took a little longer than usual.and UPS lost one box and it's been replaced. So now we wait for the replace part and see how that goes.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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