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MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.
This company responds to reviews on average within 4 days
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
Too long to process no real feedback or communication letting us know about the application process.To long to get product still waiting for it. It took a whole month and still waiting for it to be delivered yet you have taken my money and have it for over two weeks but no product yet. I'm going to get it in the new year not before Christmas it will be a month and a week
Very unhappy with seeing all the ads free shipping and I have to pay the interest on the 199.99 shipping charge. It's says no minimum! Unhappy when I email and tell you I saw the same TV at the source for 50.00 cheaper and no response!
Thank you for your review. A Customer Service ticket (2285539) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I bought a 70 tv and its tilted by almost 2 to one side on the stand. I called and sent pics like they asked and the response from you guys was that its expected wen you buy a tv that big like I did and thats the email I got 3 days a go from you guys!
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
MDG.ca
I ordered on Tuesday and finalized the order on Wednesday to have a delivery that costs $75 and we are waiting until Thursday evening for me to receive it with standard delivery only.
UPS tells me that my package will arrive on Monday, why pay if Amazon sends free if good client?
Wait waiting, long week to pay too much
Very slow, 3 day push shipping and 3 day for ship=5 day open for 75$ WOW very fun.
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Thank you for your review. Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the estimated delivery time is 3-10 business days. You can read more at https://secure.mdg.ca/content/?type=terms
Or contact our Customer Care at 1-800-906-0975 x 370.
Customer service was great honest the gentleman was great with providing all the answers. But when it comes tp deliver the product im waiting for it and got 2 payments out already first time I see any compagny pull money way faster then delivering a product the free shipping aint worth it if you have the chance to pay for faster by fedex ask for it and demand it! High recommending!
Everyone and thing there sucks they tell you one thing then they do another. You never get the product you actually ordered and if you do it takes forever to get it. You are better off shopping any place else. Will never shop here again. Worst experience ever
Hello Susan,
We're so sorry to hear you're not satisfied but you will always receive the item you've ordered and it takes 7-10 business days to receive the item after the verification process is completed.
I know this is for people with bad credit. But, instead of selling a $700 tv for $700, plus interest, they took a tv I. E. the RU7300 Samsung curved tv 65", that costs 699.99 on Samsung's website to buy for $1149. 00 PLUS interest. So, you pay $1800 for a $700 tv. I did not buy from them, please, do some research. Don't let them screw you for $1100 on a tv.
Thanks for the review! We’re working alongside our clients to find the right payment plan that matches their financial situation. Our financing programs ensure that you don’t delay your purchase due to cost concerns by offering you a different payment plan tailored to your budget. The prices are created with affordability in mind. We partner directly with the vendors and our Product Managers keep prices low by the following manufacturer suggested retail prices. You get fair, competitive prices, the same as you would get if you were shopping at a big-box retailer.
I thought they were back on tracked. Sending stuff back waiting them to take off my account. These past 3 weeks have been hell. Not only did they send a tv that I couldn't use,. Trying to get stuff taken off account and get refund is a Hassel. Will not recommend this company to any one. Had a friend that was going to order,. Told him stay away.
Hi, John. We are sorry to see your review and have sent you a private message to try and improve your experience with us.
Was going to order a new computer and some living room furniture. They said free shipping no minimum. So I put my order in and then they add on 200.00+ for shipping fees. Uhhh No thanks. I didn't complete the order but the order still sits as pending on my account and even after 5 calls its still there on my account. The "customer service" agent all but tried shoving this order down my throat to take it.
So a month later I have decided to adopt a family who have 2 kids and I bought them new clothes, shoes backpacks with supplies etc. and I was going to get them each a laptop. BUT... Cant even put anything into my cart... ORDER PENDING... I'm better off getting something from one of my other retail credit accouts. Just a waste of my time.
Thank you for your review and we're sorry to hear we didn't meet your expectations! For a limited time, there is free standard shipping on eligible items within the United States with a minimum purchase of $1,500.00 before shipping and taxes. All details are available on our website: https://secure.mdg.com/content/?type=shippingfree
If you have issues to place an order, please give us a call at 1-800-906-0976 x 356 or email us your order ID number at ivanav@mdg.com so that we can locate the account and follow up. Looking forward to hearing from you soon.
I had to cancel my order with mdg due to a company wide level of incompetence. After 2 weeks of argument with mdg to deliver to my actual address and not the made up one they wanted to deliver too. I just simply gave up.
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your review. A Customer Service ticket ( 2255626) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I put an order through to get a kitchen set and living room set and first and foremost I didn't get a table, all I got was the chairs, and not to mention the packages that did come were just left in my drive way
* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We are sorry to hear this. As per the notes on your file, the missing table was delivered. An email has been sent to contact you.
My wife got a AC and a laptop and they said all is great we will take the money then send the stuff. Then took the money and then said she didn't do all the paper work properly and the supervisor needed to go over it... so I asked for our money back and it took 10 days to return my money and they kept $1 on top of that. When they messed up
Thank you for your review! We're sorry to hear that things weren't moving as smoothly as you'd hoped! We do this for security purposes and there is a reason behind every request, our terms and conditions state that we may ask for more detail at any time. Information is not requested with the intent to cause such frustrations, and we do apologize.
In the case of a refund, the amount refunded is the same as the amount deducted from your account. If you have additional concerns, please feel free to reach out to the company at 1-800-906-0976 ext 356.
So bottom line MDG did not offer me a defferal. They promised they would not take money out as I asked with more than enough time. Supervisors said sorry and would not happen it did over $300 in nsf charges and I have to. Hide from bank. So I send it for consolidation and after the supervisor told me they would drop it to me owing $120. If I had it I would have paid it but I have NSF charges and have to pay that. So I figured $120. Well the put it back up to $360 now I'm paying $14 a month for the next 2 or 3 years which means over 5 years to pay this bill.
So yes they are loan sharks and thieves. Is it really worth the chance that MDG will do the same to you don't do it. It's all automated you can't stop it once they start. I asked for help now they respond like they did nothing wrong well you did. I asked I have emails of being assured that payment would not go through. It did.
Thanks for the review, Robert! The interest rate is based on your credit assessment and is different for everyone. The faster the balance decreases the less interest you pay.
You can manage your account completely online, through your MDG account, under My Payments Tab. Please email us your order ID number so that we can locate the account and investigate this further. Looking forward to hearing from you soon.
Was approved for a TV but had to phone in for confirmation but was given the run around and rudely informed I need 2 phone numbers. My work cell and personal cell are the same. Who ever I was talking to could not grasp that I do not have a home phone because I am always out of town working and only telemarketers were phoning the home phone anyways!
They lie and tell you that you are approved and you provide everything to them that they ask and then just turn around and deny you after going through the whole process. They are fraud and overpriced. I would not recommend them. My credit score has now been affected and did not even get my product.
Thank you Lillie, for taking the time to give us your feedback! We are very sorry for any inconvenience. Please understand that as a financing company, we must take precautions when lending to prospective customers. After being pre-approved, your application could have been denied for various reasons, such as something in the supporting documents or if there was missing information from the account that flagged the file. If you need additional explanation, you can contact us at 1-800-906-0976 x 356.
They sent me a used ps5, I called them and they said all they're merchandise is new and factory sealed. They sent me another box that was destroyed and ps5 is not factory sealed. I'm going to report them in the morning. Worst experience ever!
Thanks for your feedback, Matthew! All items are brand new, in their original packaging and come directly from the manufacturer to us, to you. If the item was damaged in transit, we are always happy to replace it. Please contact our customer care team at 1-800-906-0975 x 375 so we can locate the account and investigate the issue further.
I received half of my order one day and then the next day i received my order that look like it was tampered with or possibly damaged and 2 items was not in a proper box to at least disguise what it is and i have pictures
Thank you for your feedback and we're sorry to hear your experience. All the items come from manufacturers to us, to you, they are not used or pre-opened. We will use this feedback to make us better and improve our delivery services. If one of the items is damaged please give us a call at 1-800-906-0976 ext 352 and we will look to resolve the issue promptly. Thank you!
TV turns on and off then freezes or no sound. And remote won't work to turn it off have to unplug it. Called number on sharp book they can't find TV and therefore can't help. Called mdg they send me a different number
Horrible! After many phone calls, many errors on my forms on their behalf and taking all my downpayments, the called the day they were to schedule my shipment to say I'm not approved and would be getting refunded in a week. Such a bizarre business! Why would you have an account signs all the documents, the website state you have a credit line of 1700, take all down payments only to call and say you weren't approved?! I've never heard of business having people sign all documents and taking your money for downpayments without approval. I wasted two months thinking I was receiving the order! I even turned away an offer to purchase the products out right from someone else. Don't waste your time!
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I didn't get it! Horrible service.
Thank you for your feedback, Nora! We’re sorry you had a bad experience. Please understand that we are an online financing company and must take precautions when lending to prospective customers. In order to provide you with more details, please send us your order ID number at ivanav@mdg.com so that we can locate the account & look into this further.
I still haven't received all my items and it has taken forever to be shipped, I was suppose to receive something and I ended up cancelling the item to get another item. I still haven't gotten it! The description online for items is misleading
Hello,
We're sorry to hear things weren't smoothly as you hoped. Looks like the items were damaged during transport and we replaced them with new ones. The replacement has been shipped and to follow up and track the order please contact the customer service department at 1-800-906-0976 ext 352
When I started the ordering process on December 9th I was hopeful that it would be here around Christmas time. Unfortunately the price inflation and the lengthy process will most certainly prevent me from ordering with MDG again. My order was not shipped out until January 6th and still hasn't arrived so I can not comment on the quality of the product.
However the customer service has beed good for the most part.
I ordered a Hp omen 17.3. The laptop came in the original package but was not in a brown box. So, it made it vulnerable to be stolen. I got the free gift but i am still waiting on my laptop replacement. Overall i am kind of disappointed because i really need a laptop right now and i am stuck with my old /slow asf laptop...
Thank you for your review. A Customer Service ticket ( 2165298) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I keep getting the run around between MDG and Ceva. MDG claims my order was shipped out on 09/26/22 but here it is 10/19/22 and still no answers on when I will receive my order plus my account was hit twice for payments and I don't have my order. This is not right and someone should make this right. Plus calling Ceva is a dead end they claiming they have no record of my order.
Hi Darek - so sorry to hear about your experience. Please send your order ID at ivanav@mdg.com or call our Support at 1-800-906-0976 x 343 team so we can locate the account and investigate further.
I financed an Oculus Quest 2 off of MDG. When I received it, it had a manufacturer damaged lens. I immediately contacted mdg. Gina the customer service representative says screw you. We are not going to replace it. It's up to you to get a good one. Good or bad mdg supplied the system. Now me the customer has the hassle of trying to get a good one. Until I have a good working non damaged Oculus in my hand MDG will never see a payment from me. BILL Shortridge
Tip for consumers:
That's mdg is a scam
Hello William! I am very sorry to hear about your experience, including the interaction with our staff as it is not consistent with our standard of care! All items are under the manufacturer's warranty for one year and we should resolve the issue to your satisfaction in case you reported the damage upon receiving your package. Please send your person ID number to ivanav@mdg.com so that we can locate the account and ensure prompt follow-up.
Do not inform credit file for every month bad for rebuild credit and monthly min payments for life and services charge for each payments overall bad for this buy product you pay 4 time to original prices
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thanks for the feedback and we're sorry if the process was too long for you. It takes 3-10 business days to receive the order from when you've completed all the steps online and your 1st payment cleared. As per the tracking number the order should be delivered on Friday 01/03/2020. For additional questions or concerns please give us a call at 1-800-906-0976 x 352.