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MDG

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Overview

MDG has a rating of 3.7 stars from 5,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 4th among Electronics sites.

  • Service
    265
  • Value
    252
  • Shipping
    242
  • Returns
    136
  • Quality
    227

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 55%
Positive
22
Neutral
1
Negative
17
View ratings trends
113
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How would you rate MDG?
Top Positive Review

“CUSTOMER SERVICE”

Sherry C.
9/7/24

I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service

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Top Critical Review

“You will pay forever”

Chris L.
8/25/24

Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.

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Reviews (5,388)

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Reviews that mention popular keywords

customer service (1192) payment plan (100) bank account (60) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user staceyg27
Canada
1 review
0 helpful votes
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April 15th, 2017

I've been working with MDG for over two years! We've bought a TV combo and a Computer and absolutely loved our purchases! We've had great customer service! I would highly recommend ordering from MDG! Everything that advertise is just as you get it! Amazing and perfect for those with less than perfect credit!

Thumbnail of user andrewb205
Canada
2 reviews
3 helpful votes
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May 15th, 2017

MDG making technology affordable for everyone:

MDG was the only one who would allow me to finance the PC I desperately needed. My income was not an issue because their prices are extremely reasonable and their 'payment holiday' policies mean that when those unexpected financial bumps in the road come up your world won't come crashing down. Their customer service representatives are friendly and reasonable. I cannot recommend MDG highly enough...

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveb266
Canada
1 review
0 helpful votes
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April 27th, 2017

MDG has helped me to gain access to items that Id like but could not drop the thousands of dollars on up front. Not only were they able to do this, but its a fair way to do it. Instead of ripping you off by charging enormous amounts of interest, they are literally breaking down the actual price to make sure that you are getting the item you want at the price its worth. Other similar sites will charge a hell of a lot more. I wanted to purchase a gaming laptop to keep in contact with friends away over a common interest. Other sites would charge me $3500 for the laptop that was worth $1400-1500. Price on MDG for the SAME UNIT, $1444. The staff is incredibly Helpful and their process ensures a safe and secure transaction. I would recommend to anyone. 100%!

Service
Value
Shipping
Quality
Thumbnail of user colleenp26
Canada
1 review
0 helpful votes
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April 15th, 2017

We have purchased a 55" T. V. from MDG and the customer service was outstanding. Even when we had some difficulties setting things up they where very helpful and followed through with what they say. Product was delivered to our door promptly. We will use MDG again in the near future. Very pleased with their services.

Thumbnail of user jackh147
Ohio
1 review
1 helpful vote
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March 28th, 2018

Paying less than $100.00 a month for great electronics in my opinion is totally worth it. It took a little time for the entire process from the beginning to having the merchandise I would say around three weeks. But hey if you want it that day go shell out over $1,000.00. I dont mind paying a little extra in the end for low bi-weekly payments. I will definitely be returning after I pay off my current merchandise.

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we appreciate it!

Thumbnail of user ricke86
Florida
1 review
0 helpful votes
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December 11th, 2019
Verified purchase

This is my third purchase from MDG and I am very happy with their products and their process. They really seem to appreciate your business as you remain a customer with them! I would like to see some wider variety in the laptops and in the other furniture. If they did, I'd be making more purchases.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review, Rick! We're delighted to hear that we have loyal customers like you. We're looking to add new stuff in our inventory and we would be happy to serve you again.

Thumbnail of user timothyr165
Pennsylvania
1 review
0 helpful votes
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December 6th, 2019
Verified purchase

I've never had one problem with this company yet. Yes the initial process is a little lengthy but when you compare the overall costs from MDG to a credit card, it's so much cheaper. Everything I've ordered has arrived in a timely manner and everything was correct. The team at MDG is very courteous and helpful.

Thumbnail of user vincentc31
Canada
1 review
2 helpful votes
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September 6th, 2014

Write your review to help others learn MDG was my source for a top quality computer but without requiring tones of money up front. The process is easy, my computer was in the mail in less then a month and now I have two and my credit continues to build for more products. Love it! about this online business

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Value
Shipping
Returns
Quality
Thumbnail of user keltonw
Arizona
1 review
0 helpful votes
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April 5th, 2018

Never having done business with them I was skeptical. Spoke with Mohammad B. Several times and ordered the system. It was a great price and hopefully will be delivered faster than expected. Will definitely do business with them again. All my surprises were pleasant ones. It feels great buying from someone that is truthful and professional about their products!

Service
Value
Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review.

Thumbnail of user nathanc179
Colorado
1 review
0 helpful votes
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January 20th, 2020
Verified purchase

Over all it was a really good experience. Getting set up was a little rough with uploading documents but once it was said and done, it was smooth. Customer service is exceptional and very polite! Almost too good to be true.

I just wish they gave their customers shipping options like everyone else. I will have waited over a week for my order to be delivered and going through so many transfer stations that I'm afraid my product is going to be damaged before I even get it and they don't cover physical damage. Not to mention my first payment is going to be due before I even see my product. So that's a bit frustrating and nerve racking. I don't want to be out an item because the shipping was ground shipping.

Find a way to give your customers shipping options and you will have hit the mark in all categories of customer service.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review and we're sorry if the shipping process left you with a negative experience. We're listening carefully to your feedback and attending to your needs in order to make us better.
Sometimes, items end up being damaged during the transport, but we'll be happy to replace the item with the new one. MDG is here for you anytime.
We hope you'll love your purchase and to continue this relationship in the future.

Thumbnail of user elizabethc470
Canada
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

Everything is shipped so quickly and customer service is on top of things. I got a laptop and headset (yes, the PlayStation headset works for Xbox controllers!)... I love ordering with mdg and I will again in the future! I just wish they had more products.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for taking the time to share your experience. We are very honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.

Thumbnail of user amandar2053
Canada
1 review
2 helpful votes
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February 16th, 2023
Verified purchase

I've been dealing with them for 3 and a half years! Spent thousands with them! Ordered at least 5 different items, some were good, some were total useless crap (like mattresses) that they wouldn't take back even if unused so I had to sell it for half of what I paid for it...but all of a sudden one day I go to order "another" tv, I have more money going through my account than ever...just got a $4500 credit card too, and they won't accept me for the $1200 tv? I had the credit with them, but they wouldn't let me use it, even though in 3 and a half years I NEVER missed one single payment, I payed off everything even the crap I didn't want! Been one of their best customers, and they won't let me get the damn tv? After the thousands I spent with them? And the ridiculous costs and interest? What a joke! They are a joke! Worst company ever! Save your time and money and dignity and go ANYWHERE else but there!

Tip for consumers:
They over charge, compare prices, they charge way more for everything! They wanted $1200 for a $500 Xbox S!!! $1200 for a $800 tv plus the hundreds in shipping plus the interest....I paid $60 a month for for 2 years for a laptop! Do the math! It's a crappy laptop too! Then one day they say even though you have $1500 in credit you aren't allowed using it even though you paid off several things and never ever once missed a single payment! Save up, go to a store or put on layaway, don't use them!

Products used:
Tv, laptop, king size mattress got rid of the queen mattress,
My husband got a tv and air conditioner

Value
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for your feedback! While we appreciate your loyalty as a long-time customer and your responsible payment history, there may be other factors that contributed to the decision. Please note that there is a maximum credit limit that can be assigned to one customer. We understand your frustration and apologize for any inconvenience caused. Please do not hesitate to contact us for any additional concerns.

Thumbnail of user danielm325
Canada
1 review
0 helpful votes
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April 13th, 2017

The prospect of being able to shop online and successfully purchase something on credit from a liberal lender like MDG, when comparatively speaking, the traditional stores practice some of the most conservative credit requirements, is refreshing to say the least. Throughout the process I was guided and the effort I expended was minimal, my smartphone easily completed every step of the process. The icing on the cake is that I got early delivery just before Christmas. It doesn't get any better!

Thumbnail of user scotts1151
Washington
1 review
3 helpful votes
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January 13th, 2020
Verified purchase

The process to Finnish your order seems like it's never going to end. Customer service was ok. Guy I was dealing with didn't seem that friendly and was really pushing me to make my first order. Reason for 4 stars. But it's a great way to make a large purchase with out dropping large amount of money at once. Will be recommending this site to my friends.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review! We're sorry if the process was too long for you. Being a financing company, we must take precautions when lending to prospective customers as it's different than financing done in person. We would like to apologize for the experiences and interactions with staff members you detailed in your review as it’s not consistent with our standard of care. We'll use this feedback to make us better and prevent such things from happening again.
Additionally, your recommendation means a lot to us and we hope you'll enjoy your purchase. We're here for you anytime.

Thumbnail of user emmelyb
Virginia
1 review
0 helpful votes
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November 26th, 2019
Verified purchase

Upon contacting MDG.com the process of price matching took a bit longer and the email chain was extensive. The interest rates are astronomical but in a world of credit it's to be expected. I received my computer within 14 days of first payment and it was more than I wanted to pay, but it was the best option for me at the time. They also promise to rebuild credit with on time payments. This is definitely what I needed too. Hopefully it's a win win

Thumbnail of user douglasg130
Texas
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

I have had nothing but a great experience with this company. You can actually get a hold of a live person without being on hold for an hour. I think the products they carry are pretty good and at a fair price for sure. I will use them again.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! We appreciate your business and look forward to serving any additional needs in the future.

Thumbnail of user sarrac
New Jersey
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

My experience buying this gaming laptop through MDG was great. They have a unique verification process of ordering and shipping to ensure it is fact you making the order. Shipping was surprisingly fast. However, they did NOT disguise that I was being sent a laptop. The box was not covered in any means. The laptop seems to be running very well. It is fast and there does not seem to be any issues so far. I would recommend this laptop and MDG to others who are looking for a rent-to-own option on electronics, ect. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user juliusm48
Arizona
1 review
0 helpful votes
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September 5th, 2018
Verified purchase

My sales associate was good and very helpful. I originally just wanted the laptop, somehow the carrying case was added at a cost of $200. By the time I discovered this I would have to start the order over which was a huge hassle so I partly feel tricked into buying a carrying case. Secondly when I attempt to track my order I always receive the exact message "One or more items have shipped and shipping information will be updated". Not updated, exactly the same information so I have no idea when to expect my laptop.

* MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your review. A Customer Service ticket ( 2306892) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352

Thumbnail of user jonathana113
New York
1 review
0 helpful votes
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September 21st, 2018
Verified purchase

Amazing customer service, products in excellent brand new condition, and they were delivered on time. Payments are low and convenient! I'm in absolute awe of this company and have recommended it to all my friends and family!

Thumbnail of user meghanab
Meghana B. – MDG Rep

Thank you for your feedback, we are happy to hear you had a great experience.

Thumbnail of user sharonw113
Pennsylvania
1 review
0 helpful votes
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April 6th, 2017

I recommend MDG to everyone! They provide quality products, customer service, reasonable prices. You don't have to worry about the hassle as you would with rental companies. I just love them and cant wait to order again.

Thumbnail of user danielo374
Pennsylvania
1 review
0 helpful votes
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December 30th, 2019
Verified purchase

Very rude customer service. Do not know how to talk to people or give proper explanation. Accused my wife of trying to deceive me. Stating that she may had made the order without my knowledge. Very Disrespectful

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for the review! We're sorry to hear that you're not satisfied with our services including the interaction with our agents; Please to understand that we're an online company and must take precautions when lending to prospective customers.

Thumbnail of user aprilg75
Canada
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

This company is by far the best company I have dealt with. They verify you ordered the products and are SUPER polite. Financing is really easy too. I will definitely continue to order from here. Love MDG

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! Our goal has been, and we’ll continue to strive for excellence.

Thumbnail of user christya34
Mississippi
1 review
1 helpful vote
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June 10th, 2019

Ordered a couple TVs gaming systems and a nice HP laptop and everything works fine got it in a decent time frame, payments are low and customer service was excellent. I will be ordering more from them.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much! None of our achievements would have been possible without you and your support.

Thumbnail of user leahb38
Canada
1 review
0 helpful votes
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May 8th, 2017

I purchased a table and bed both from MDG. Both items came to my home from the Brick quickly and the customer service has been awesome! I have previously used Rent-to-own companies and it always felt like you were paying for ever on something and then it would ultimately be broken before it was paid off... Not to mention all the extra fees that rent-to-own companies always hide. MDG has made my purchases easy and hassle free. If I ever had a question or concern, they always provided, fast and friendly customer service. Thank you MDG.

Thumbnail of user yjr1225
Canada
1 review
5 helpful votes
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March 28th, 2023
Verified purchase

The rates they use are some of the worse period 40+%. They add surcharges for everything on top of the 40%.

There response is to pay faster to save on the interest.it's not that there is interest it's the stupid amount. My bookie takes 35% on loans -.-

E.g 1700+tax laptop / total paid to them for 5386!

That is upsurd and crazy to think about they also do not listen when you ask them to differ a payment or switch banking information to use due to theft.

Do not use them if you can help it.

Products used:
Laptop acer Nitro 17inch.

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an amazing one, Yvon! We take negative and positive reviews very seriously as they help us know where we need to improve our service. Please be advised that MDG offers fully open term contract that can be paid off at any time to save on the Interest. For any concerns, please be free to reach our Finance Department directly on 1-800-906-0975 ext. 340.

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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

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Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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