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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 626th among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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24
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user lisar3063
GB
1 review
5 helpful votes
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May 3rd, 2023

I wouldn't run a group on this site now even if it were free it is so crap. A million and one tech issues and no customer service you just spend weeks talking to people who would be better off pretending they are bots than admitting they are real people which I am still not sure if they are. If they are they must be purposefully trying to sabotage people from complaining as no one can be THAT stupid. Each online only "customer service" representative is more gormless than the last and they have less access to the Meet up site than even you do making them completely pointless. Even after a month of dealing with them your issue will be nowhere near resolved and they will be asking you the most stupid questions and making you jump through hoops. Avoid at all costs

Service
Value
Thumbnail of user tonyv37
Nevada
1 review
11 helpful votes
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February 17th, 2018

Meetup.com tried to bill me twice for a 6-month renewal. When I would not pay twice, they cancelled my subscription. I filed a claim with my bank for a refund, but my bank says Meetup does not even reply. WeWork overpaid $200 million for a sinking ship and is now so desperate it allows Meetup to steal subscribers money.

Thumbnail of user chilim
Florida
1 review
10 helpful votes
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March 22nd, 2018

Do not waste your money in this company. The concept is good but the service is bad. People join your group but, the website is very limited to communicate properly with your audience and it is even worst to get help from the Meetup Team.

It is very frustrating. They get your money then after that - goodbye. They don't need you anymore. https://www.meetup.com/

There tons of complaints all over the internet

Thumbnail of user wallyk
Oregon
1 review
11 helpful votes
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March 9th, 2014

I've been a Meetup organizer for 4 years. I've started several free groups. People need to realize that they are dealing with human beings on 3 levels. 1. Meetup New York. 2. The group organizers. 3. The members. Most organizers are good people who work without pay. Most members are good people too, but expect to run into anything. Never carpool with someone you don't know well. If Meetup members didn't love their groups they wouldn't stay in them for years, and that's the bottom line.

Thumbnail of user lesp2
Australia
1 review
6 helpful votes
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October 4th, 2016

Why change something that was not broken. Looks horrible. Not as good as previous version which looked and felt better to use. I won't use it as much now. Even the App icon looks nothing!
Will you listen... Probably Not!

Thumbnail of user toma456
Canada
1 review
5 helpful votes
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May 9th, 2016

My whole social circle are Meet Up friends.

Activity meet up groups are great... especially relating to nature and hiking. These are the two most popular groups in my city. The dance groups are also going strong... both lessons and meeting together at a club. The huge decline has been in general social groups... also dating groups are now dead (never were popular). Tons of singles have paired up doing specific activities ( hiking, etc) rather than 'dating'.

Bottom line... it's all about the organizer. How does he/she welcome newbies, keep people enthused, organize events, etc.

Thumbnail of user michellel227
New York
6 reviews
33 helpful votes
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January 22nd, 2018

No warning, or if there was one it was not adequate since they send me countless emails daily and i just instantly erase them. I had 1400 members and annual membership due. It was free to be in the group but had to pay the due for the year to attend. Thats fine i had long time users some would not pay one year but come back. No warning overnight my members went from 1400 something to barely 100 members (the current paid members). I haven't been able to successfully have a meetup in months. They booted all of my members then they charged me $90! Also new design sucks hate it. Complained to them on Facebook no one responds, through the site no one responds. I want my $90 back they destroyed my group and I have had ONE meetup since November. I used to have 2-3 a month. The one meetup that i did have was my mostly my friends. Disputing it on my AMEX hope i win. They suck now. Sad to have my group end but i don't want to start over and i hate the new site.

Thumbnail of user paulac758
Florida
1 review
0 helpful votes
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September 13th, 2021

When you're a transplant and often in some states many people are and if you don't have children it's difficult to meet people, I've been doing it a little over a year and met many people but 3 people that I can call outside of meetup and do things with it's a great way to meet people often hit or miss but never had a bad experience

Thumbnail of user lisam991
New Jersey
1 review
16 helpful votes
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April 14th, 2019

I have been a member and also an organizer of several meetups. I was hoping to make some new friends. What a waste of time for the most part. Anyone who is "normal" already has friends and meetup is good for a fill in when they are bored. Then there are the Debbie downers and negative Nancy's who want to use the organizer and other members as their personal psychotherapist. Listening to other people's problems and health issues are not my idea of a good time. I have my own problems. Lastly you have the members who think the organizer is their private cruise director or court jester. Put on the earth to entertain them. The biggest joke of all is that the gets to pay $14.99 a month to do this, plan and execute all events, and then actually get reviewed! Imagine a completely volunteer position where people can actually rate you on a 1-5 star basis! Talk about insanity. I deleted my account and swear to never return.

Thumbnail of user johnj1553
New York
1 review
1 helpful vote
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August 2nd, 2020

Specifically, the hiking and beach volleyball meet ups have been enjoyable. Avoid the Salsa and other dance classes-way to serious. I like to dance for fun, and many that attend the classes are regulars, so you pay the cover, and watch the strut, and learning nothing. Received a kickball invitation, only to be ignored or avoided when requesting basic information on joining a team.

Thumbnail of user tomd127
Arizona
1 review
19 helpful votes
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February 14th, 2017

You may have had 50,000 people sign up for your 1000 free supported (Resist What?) groups but you will lose many more thousands of people and groups that have subscribed. Its ok to stick with your beliefs but realize you may not be in business much longer. It will be hard to retract your stand now.

Thumbnail of user robertm3192
Arizona
3 reviews
16 helpful votes
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April 21st, 2021

Meetup groups are for social misfits, people who just don't fit in and who can't communicate. I have met many people at Meetup events, both men and women, who needed to take an anger management class. If you're looking to expand your social circle, avoid Meetup at all costs. Meetup sucks.

Thumbnail of user djenneyj
GB
1 review
8 helpful votes
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February 10th, 2014

I'm a member not an organiser. There is no screening. This one organiser is stealing money i. E taking deposits for an event and running off with the money. Setting up another group and doing the same thing. I complained and all I got was "sorry, nothing to do with us"

Thumbnail of user johnw7314
Utah
1 review
1 helpful vote
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August 22nd, 2023
Verified purchase

There is no live telephone or chat support. Requests for support via their help ticket system can be very slow to respond. Responses are often minimally informative. Requests to cancel service are met with responses offering reduced fees and sending a response with specific text to proceed with the cancellation. Meetup service offerings are often confusing, it is often unclear whether the service refers to Meetup Pro, standard, or groups and the roles or administrators or organizers. Meetup Pro services are quite expensive for the added features 2-3x standard fees and are not refundable despite paying for six months in advance.

Products used:
Meetup Pro

Service
Value
Thumbnail of user tariqb2
North Carolina
5 reviews
21 helpful votes
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June 2nd, 2019

I am an organizer of a large Meetup group. There is so much instability in the system. I have reported 20-30 problems to them over the last few months but nothing gets done. Their standard response is to clear cache and try again. They do not even try very hard to reproduce problems reported. They keep making cosmetic changes to the look and feel but have not provided any new features in the last 10 years. In fact they keep going backward as far as features are concerned & things that worked before, do not. ABSOLUTELY THE WORST SITE.

Thumbnail of user donnak14
Canada
1 review
4 helpful votes
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February 20th, 2014

A little expensive but the results as being a participant are good. To run a site is work and lots of emails. You can set it up not to get the emails
Problems running a group is like running an organization. Only as good as it's members. Stop putting it down already.
Find a different similar site as cheap. Ok can't find one... hmm

Thumbnail of user mathieur12
Canada
1 review
1 helpful vote
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May 21st, 2020

Would be nice if you "froze" groups instead of deleting them when the payment stops. Maybe it would also encourage people to unfroze them more than restarting them from scratch would. And people would feel better about your product. It's not like storing the data was really expensive.

Thumbnail of user debbyq1
New York
8 reviews
11 helpful votes
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February 4th, 2019

I'd been looking for a group to join, any group that I had something in common with. One group was NYC Fibroids Meetup. Well this was over 3 years ago, and I'm still pending, whatever that means. I then found our Meetup was acquired by WeWork. What a company that deals in spaces for rent has to do with an online group such as Meetup I'll never know. The organizer of the group never responded. I came to the realization they were exclusive

Thumbnail of user camj
Illinois
1 review
6 helpful votes
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January 29th, 2014

The organizer Lorraine LIES!. This is a group for woman in there 20's and 30's and the organizer is in her 40's. She also lets men join in the Facebook page and and ignores members who don't pay the VIP membership. I was basically ignored at one of the events because I was new and not considered "Gorgeous" to be included. This organizer only cares about money and attention. Don't join GorgeousGirlsofSC (southern california) it will be a horrible experience if you are looking for real friends.In my opinion.

Thumbnail of user benb155
Washington
1 review
13 helpful votes
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December 16th, 2017

What have your techs been smoking? Now it looks like I have to buy an IPAD to get some of the features to work. I can't even make a comment on my events. And that's only part of the problems. Read your reviews and comments!

Thumbnail of user ambers5
Canada
1 review
10 helpful votes
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August 8th, 2013

Meetup is one of the scummiest sites going. By this I mean meetup.com, not all the fabulous members and organizers who are unfortunately using it. I have had very little good dealing with meetup in the last while (since they cut out most of their editing options and pissed many organizers off) I have been blocked from commenting on their boards after posting the letter they sent me after I registered a complaint with them. They refuse to consult with or acknowledge the organizers who are paying them! All you get is a copy and paste generic letter and a shove under the carpet. From what I can tell they place no value the people who use the service.
That being said, the groups, organizers and members are fabulous! I have made many friends who I adore! I hope in the future these group can move elsewhere.

Thumbnail of user lisas373
Colorado
1 review
16 helpful votes
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February 13th, 2017

I'm glad to see I am not the only one offended by Meetup's big push for their personal political agenda. I have been a Meetup member for almost 11 years and an organizer for 3 years. I joined to meet new people and make like-minded friends, not to have a political agenda shoved at me. I am moving both of my groups elsewhere and I will not come back to Meetup.

Thumbnail of user jaynes17
South Carolina
1 review
16 helpful votes
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January 6th, 2018

You have made many changes over the last year all of which have created issues with me running my group in an efficient manner. Now you have released the absolutely worst version of all! This is not an effective way to run a business where you are charging me to use your site and now you are making it difficult! Can't believe you released such a poor version of this site!

Thumbnail of user davidt63
Canada
1 review
3 helpful votes
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July 11th, 2013

You really have to go and try some out. Some are worth the $ and others just rip you off and all they care about doing is TAKING your $ and offering very little (i. E. Soul City Social Club). The more the charge the more your should be weary or just avoid them completely.

Thumbnail of user kathleenf46
Arizona
1 review
20 helpful votes
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March 5th, 2018
• Updated review

I wrote a very negative review of MeetUp a while back but am happy to report that the new owners are finally starting to get their act together. It's not perfect but I find that response time and accuracy is faster and better now. I can now access the calendar more easily. And there is now a way to note that guests attended (though it is tricky to find where - click on the host's info to change the number of guests).

What is the alternative to MeetUp?!
February 4th, 2018
• Previous review

Every "improvement" has made a great site worse. The alternatives I have found are not promising. Any suggestions?!

Tip for consumers:
Beware, new Organizers!!

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