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Meetup has a rating of 1.3 stars from 500 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Meetup most frequently mention customer service, credit card and many people. Meetup ranks 505th among Social Network sites.
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The third owners of this website are compensating for sales losses...in the most greedy way.
They invest in PR that first purports you only pay $12.71 for a basic tier charge then when getting to the actual site it says $17 and some change.
Then, when it comes to check out, you've paid $23 without even getting a free trial.
Lastly, I gave in and signed up for basic and decided to cancel after only thirty minutes.
There is NO refund option at the time of this post.
And look out for thee ludicrous "you must step down as organizer" stipulation to further distract you from "officially" divorcing your $#*! from these creep site owners.
I'm out $23 for having a membership that lasted only 30 minutes.
I don't have time to snapshot the website lingo, but I strongly encourage you to upload any absolutely greedy entrapment this site exercises.
Because of the networking disposition of Facebook groups, you get significantly more value than this dump and although they're siphoning all of your face data for Meta AI, it's free.
I looked to meetup to get out and meet new people, do different things etc. It's been over a year someone took over Meetup. I can't see meetups outside my groups. If I do a search by location (NY), I get meetups from all over America. Everyone I talk to about this agrees: Meetup sucks. Bring back the previous managers. They ran it effectively. I find it sad because Meetup was my go-to place to get out and do something different. Not anymore. SAD.
There is no live telephone or chat support. Requests for support via their help ticket system can be very slow to respond. Responses are often minimally informative. Requests to cancel service are met with responses offering reduced fees and sending a response with specific text to proceed with the cancellation. Meetup service offerings are often confusing, it is often unclear whether the service refers to Meetup Pro, standard, or groups and the roles or administrators or organizers. Meetup Pro services are quite expensive for the added features 2-3x standard fees and are not refundable despite paying for six months in advance.
I have been wanting to cancel my subcription but you all are not responding at all! 3 months. $37 Each
A week ago I signed up for Meetup Pro free trial by mistake. I immediately noticed what I done and have been trying to get help ever since. The first two days were responses that didn't apply to my issue whatsoever. There's no customer service phone number. I'm just out of the hospital with a fractured hip and a broken wrist yet need to get this done. Over a week later it's still not done and they're telling me you can't get the 30% off because you're Meetup isn't new. It is brand new, immediately after signing up for Pro by mistake I asked to be switched to Organizer subscription. How a company with such poor customer service can be so greedy is beyond my comprehension. The fees aren't cheap and I make no money from the meetup.
As the member of a MeetUp group, I received notice that my group was losing it's leader, and that the group would be closed if someone did not step up to take over. I could not see any notes from the prior leader, and sent a note of inquiry to SEVERAL MeetUp email addresses listed on their pages. No response, other than receiving additional notices that the group was closing because there was no one stepping up to take over. Hmmph. They were willing to let me pay some ~$60 fee to transfer responsibility, but were not willing to answer questions about previous group activities. I finally got an email response, but he was unable to answer my query about the group BEFORE IT CLOSED. I was then referred to another person, who told me the group was closed (DUH) and why didn't I start another group. WHY WOULD I START ANOTHER GROUP? They don't or can't support the groups they already HAVE. Took myself off their stupid platform, I advise that NO ONE start ANYTHING with these folks, they don't deserve the attention.
Meetup.com will tale your money as "Meetup Organizer" then approve your groups and then without notice once you have invested time inspiring members to join your groups and register for its events them disable your account for "spam" -- and they have no formal appeal process.
They don't bother with warnings or temporary measures like Facebook.
I AGREE WITH THE "ONE MAN'S OPINION" AS I WAS DROPPED FROM MEETUP FOR NO REASON AT ALL; NO REASONS GIVEN, NO PLACE TO FIGHT, NOTHING. I THINK THAT MEETUP SHOULD BE INVESTIGATED BY THE GOVERNMENT FOR RIPPING PEOPLE OFF.
I organize two meetup groups myself, and it is IMPOSSIBLE to find any link anywhere to even contact meetup for help, it is so extremely frustrating! Shame on them for selling their subscriptions but never providing any help at all!
In my opinion Meetup simply SUCKS. In my opinion they don't care about anyone either. I wish the State Attorney General would investigate Meetup's practices and find enough evidence to indict those who own and/or run the LLP. I believe they are incorporated in the State of Delaware but any States' Attorney General's Office could take them on, and I wish they would. Just my opinion though.
I have been a Meetup organizer paying dues of $200/yr for the past 13 years. As of this writing I have 5,048 members and 1,949 5 star reviews.
Meetup support sucks and is one of the worst companies I have ever dealt with, very poorly managed, and the Meetup.com platform has bugs as far back as I can remember. I have complained at least monthly for years.
In the past 2 weeks I have received complaints from three people who have joined my group, but I am not receiving notices from Meetup of said members request to join, so that I am unable to accept said requests to join my group. It is my policy to require interested parties to be accepted by me before they are able to become official members of my Meetup groups. If there are 3 people who have joined but not received by me to be accepted, I can only assume there are others. These three have notified me personally. It has been at least 2 weeks since these members asked to join and be accepted.
Before and since these three people have notified my of their completed registration, several have joined and been accepted by me. However, these three have not been received by me. I do not accept nonmembers to attend my hiking and kayaking events due to the inherent risks for safety purposes. However, since these three people notified me directly that they joined, I had no choice to make an exception, since the problem is with Meetup, not the members who join.
If I stop paying dues, Meetup shuts me down. The only leverage I have is to complain to Meetup support and post negative online reviews.
I wouldn't run a group on this site now even if it were free it is so crap. A million and one tech issues and no customer service you just spend weeks talking to people who would be better off pretending they are bots than admitting they are real people which I am still not sure if they are. If they are they must be purposefully trying to sabotage people from complaining as no one can be THAT stupid. Each online only "customer service" representative is more gormless than the last and they have less access to the Meet up site than even you do making them completely pointless. Even after a month of dealing with them your issue will be nowhere near resolved and they will be asking you the most stupid questions and making you jump through hoops. Avoid at all costs
I was banned from the room for no reason whatsoever! Don't even think about getting mental support!
I joined a wine and lunch/dinner group and was nervous and excited to go. I had not gone out in almost 2 1/2 years and told the group so. I was at a 2 hour meeting that went for 4 hours. I thought we were having a great time. The leader told the group I had no filter. I thought later that her comment was rude. I had been having such a good time. I am a woman and the group had women and men. One man made a sexual joke which the leader did not hear. A couple got drunk. The leader saw this. The next day I noticed I was kicked out of the next event but not the group itself. I looked up comments on meetup.com, some of which mirror my own concerns. So, I was going to pull myself out of this group because of the leader, not because of the members. Unbelievable. I thought she could have pulled me aside if she had concerns. I will make friends the natural way at my health club.
The fee's for organisers are overpriced.
The members complain about paying $5 for an organisers time, value and organisation? Pathetic.
Too many low quality males everywhere.
The messaging system is poor, no option to delete message, the "event chat" is messy, confusing, unnecessary, not private and horrible.
The site itself is often crashing, glitching, not loading.
The site support is selfish, focused on their own wants and needs.
The RSVPs are mostly lonely indian and arab men with poor communication skills, add no value for others in terms of growth or connection.
Meetup pro trial is being pushed by meetup. If you sign up for the trial... meetup makes it very time consuming to rid yourself of meetup pro. Meetup pro is 2 or three time the already exorbitant standard meetup price of around $200 per year.
I have been a member since 2014. See photo 'I have not joined any group' unbelievable! Why request to join!? I have booked for lots of outings, but not coming up on iPhone. Meetup app use to work on iPhone not any more. Delete and try to install new app. Didn't load. Still working on Computer & iPad. Not happy with the way of uploading photos to our Sydney Photo fun website. The sequence is different on computer and iPad. When you upload first your photos they end up much further up and different sequence when to find them on iPad. Very confusing. Often very slow to get into website to watch uploaded photos. Too time consuming! Not happy at all at the moment with the whole website situation!
They refuse to cancel the subscription or even acknowledge cancellation. NEVER give this scammer your bank details. I now have to go through disputing their illegal charges with the bank.
The only reason I paid to start my own private group is because their platform does nothing to protect you against stalkers.
Now that you have introduced event chat, we don't need a comment section. I am an organiser and spend so much time flipping between the two and then going into DM's! For goodness sake make your mind up. Also when I wish to edit an event this is extremely hard to do and wasn't before the changes were made. Not exactly an improvement as soon as I'm concerned and needs adjustment now!
My good friend who has had mental health issues for 5 years joined met up to get out and take his mind off things to fun group things. This organiser took offence at his photo for been too dark and through him out of a group - friend redid photo and then go thrown out again as organiser didn't read a message property and read itto mean something else and basically called him a stalker - highly offensive when the organiser looks like he does - anxiety has gone thru the roof re friend as he has been rejected all of his life - thanks KAI and thanks to meetup who allow organisers to be as ruthless and cruel as they like -1 star
Answer: All Meetup has now is a database of names and a reasonably efficient way of routing new members to your group. But the tools for organizers are wretched and, by design, have gotten worse. This is the only company I've ever seen that doesn't care what the application users, in particular the organizers, want and need. The list of bad changes is very long--and they don't give a damn. And to add insult to injury, they are inept at application development and coding. They pushed out what might be laughably called alpha code and then scrambled to fix issues, saying "it was a work in progress." A major software release should not be a work in progress. Without comment, they remove functionality. For instance, when asked why they removed the ability to post a note on the calendar, their answer was that "only 3% use the feature. So what--now only 3% are pissed? Leaving the feature cost them nothing. I evaluated software from Microsoft and others for a living. Meetup by far is the worst I have ever seen. The "show runners" should be fired and given bad recommendations. And when a competitor comes along that is competent and cares about its users, Meetup will disappear and we'll all celebrate. The organizers en masse don't just dislike the app, they dislike the folks responsible for the mess that Meetup has created.