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Meetup

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Overview

Meetup has a rating of 1.3 stars from 496 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Meetup most frequently mention customer service, credit card, and many people problems. Meetup ranks 626th among Social Network sites.

  • Service
    77
  • Value
    77
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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24
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How would you rate Meetup?
Top Positive Review

“Andrei's French convo group is magnifique!”

Masha K.
7/26/16

I've really enjoyed attending the intermediate/advance conversation group led by Andrei on weekend mornings. The topics are always interesting and the Union Square Barnes and Noble is a great location. Looking forward to going again soon!

Top Critical Review

“Meetup is now Greedup”

Jim C.
10/13/24

I have been an organizer for my group on meetup for about seven years. In June, they jumped their pricing sky high, $44 for one month, $180 for six months, $300 for a year and encourage us to have members pay this. Granted, we have 700 members, but that burden should not be placed on them (even 50 cents). When it was about $100 per year, I could justify the cost. At $300, I cannot any longer. And by the way, that is just their standard pricing. Meetup PRO is even more ridiculous than this. When I tried to reach out to support about this, I literally got the cold shoulder. Not a single person contacted me from Meetup about this issue. That was the final straw. Sure like most greedy corporations, they will get their money somehow. We just won't be one of their supporting groups.

Reviews (496)

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customer service (49)
Thumbnail of user alexd170
GB
1 review
26 helpful votes
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February 18th, 2018

There was a time when Meetup was about facilitating meeting like-minded individuals. From 2007 until about 2015, I greatly enjoyed using both the site and going to meetups regularly, and more recently was a paid member hosting my own meetup group.

Sadly, things appear to have taken a turn for the worse. As of 2018, the website's usability is poor. In the interface, there is a lack of feedback and consistency when performing basic actions such as joining a group. How do I browse meetups by category? Is it even possible to do that?

Perhaps more concerning is the company's decision in 2017 to support political activism in the form of the #Resist movement. Personally, I have no strong opinion about American politics in general, nor about Donald Trump. For this reason, I resent the idea that a company uses its international members' fees to support grassroots political activism. In conclusion, I have decided that Meetup shall no longer be receiving my money. In my opinion, the company needs to grow up a little and act with greater professional integrity.

Thumbnail of user rogers297
North Carolina
1 review
13 helpful votes
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February 27th, 2017

Promoting their openly biased political agenda turns me off to no end. Will never use their site again. The hate from the progressive left is astonishing. Hope their company shrivels up.

Thumbnail of user joshm116
Canada
1 review
22 helpful votes
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June 23rd, 2016

Total waste of time with organizers who couldn't properly host a meetup if their lives counted on it. People who attend these meetups tend to have the intelligence of a potato. Wierd people who have no lives. Stalkers, tons of creeps, wierdos, wannabes, hippies, you name it.

Thumbnail of user xaviern1
Pennsylvania
1 review
3 helpful votes
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November 9th, 2016

I'm not sure what the company was trying to accomplish with its September update but from nearly all of the reviews, it clearly didn't work. A reply from the company is in order. Terrible update.

Thumbnail of user denism226
California
1 review
6 helpful votes
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May 9th, 2023

I have been a Meetup organizer paying dues of $200/yr for the past 13 years. As of this writing I have 5,048 members and 1,949 5 star reviews.

Meetup support sucks and is one of the worst companies I have ever dealt with, very poorly managed, and the Meetup.com platform has bugs as far back as I can remember. I have complained at least monthly for years.

In the past 2 weeks I have received complaints from three people who have joined my group, but I am not receiving notices from Meetup of said members request to join, so that I am unable to accept said requests to join my group. It is my policy to require interested parties to be accepted by me before they are able to become official members of my Meetup groups. If there are 3 people who have joined but not received by me to be accepted, I can only assume there are others. These three have notified me personally. It has been at least 2 weeks since these members asked to join and be accepted.

Before and since these three people have notified my of their completed registration, several have joined and been accepted by me. However, these three have not been received by me. I do not accept nonmembers to attend my hiking and kayaking events due to the inherent risks for safety purposes. However, since these three people notified me directly that they joined, I had no choice to make an exception, since the problem is with Meetup, not the members who join.

If I stop paying dues, Meetup shuts me down. The only leverage I have is to complain to Meetup support and post negative online reviews.

Tip for consumers:
Meetup support sucks and is one of the worst companies I have ever dealt with, very poorly managed, and the Meetup.com platform has bugs as far back as I can remember. I have complained at least monthly for years.

In the past 2 weeks I have received complaints from three people who have joined my group, but I am not receiving notices from Meetup of said members request to join, so that I am unable to accept said requests to join my group.

Products used:
I have been a Meetup organizer paying dues of $200/yr for the past 13 years. As of this writing I have 5,048 members and 1,949 5 star reviews.

Service
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Thumbnail of user maureenv93
Netherlands
1 review
2 helpful votes
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June 23rd, 2023

I AGREE WITH THE "ONE MAN'S OPINION" AS I WAS DROPPED FROM MEETUP FOR NO REASON AT ALL; NO REASONS GIVEN, NO PLACE TO FIGHT, NOTHING. I THINK THAT MEETUP SHOULD BE INVESTIGATED BY THE GOVERNMENT FOR RIPPING PEOPLE OFF.

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Thumbnail of user rogerm83
Texas
1 review
5 helpful votes
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May 26th, 2016

Way to go meetup.com... Let's just take away the first amendment and while your at it, just force on your members all the other goofy beliefs you have on tap.

Thumbnail of user aaronf93
Texas
1 review
14 helpful votes
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June 22nd, 2019

I have nothing nice to say about Meetup. Let me just give you the #Facts and by stating the facts with Meetup will automatically place in you on their $#*! list bc your words are Conservative. I have created harmonious and enjoyable events and there were ppl who did not RSVP but had the intention to bring their negativity to a sophisticated party. I had reported accts that had vile nudity as their profile pic and Meetup attacked me by banning me instead of solving the issue. Meetup allows bad behavior if the acct appears to be liberal left. I have not brought politics into until now. But Meetup has shown me prejudice bc I hold a higher standard and support those who enjoy class and sophisticated events. This is why when you decide to sign up with Meetup. The members do not attend or engage in discussion bc they are silenced when they have done nothing wrong or never went against these policies. https://help.meetup.com/hc/en-us/articles/*******532-Usage-and-content-policies-Rules-for-using-Meetup

Thumbnail of user johns2406
New Jersey
15 reviews
89 helpful votes
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March 29th, 2018

THE NEW DESIGN SUCKS IN ALL REGARDS. What the hell are these people thinking? HOW MANY TIMES MUST I CLICK ON THE LOGIN LINK TO LOGIN?
The website is seriously hard to navigate because it slow and clunky as heck. The design sucks. Half the time, I have no idea where I am or how to navigate the site because the design and functionality sucks so bad and slow. Shame. If I designed something like this at work, I would be fired.

Thumbnail of user billm166
Arizona
1 review
4 helpful votes
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October 11th, 2016

Is Meetup insane? What twisted logic causes an internet company to create and enforce such hostile policy against paying customers?

On Tue, Oct 11,2016 at 11:58 AM, Meetup HQ <*******@meetup.com>­ wrote:

Hello Bill,
We are writing about your Meetup group, Makers of Phoenix, because we noticed you are hosting online events. Meetup is committed to bringing people together in real life to do what matters most to them. Thats why Meetup groups that are primarily about online interactions are not permitted.

In order to comply with our policies, more than half of your groups Meetups should be local, in-person events. You may host a webinar or online discussion as long as, overall, at least 50% of your Meetups are in-person.

Please review your upcoming Meetups and make sure at least half are in-person. If necessary, remove online Meetups or add in-person Meetups. If you cancel any upcoming Meetups, please issue refunds to members who paid you. You do not need to alter past Meetups.

In 2 weeks, we will review your group again. If your Meetup continues to focus on online interactions instead of in-person activities, it will be closed.

Please see our Help Center information on these recent policy updates. You can also read our Community Guidelines. We reserve the right to remove groups at our own discretion per our Terms of Service.

Thank you for your commitment to Meetup.

Thumbnail of user volleyballe
Virginia
1 review
4 helpful votes
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June 28th, 2016

Signed up to attend this "Advanced Intermediate" meetup group. The co-organizer, Brad is the person who puts down the lines for these courts located at Twin Dolphins, Huntington Beach, CA. Well, this organizer is not very nice. When potential players RSVP to play, they go into his waiting list and from there he cherry picks which players he wants to allow to play. Now, in concept one would think Brad is recruiting only the best advanced volleyball players, right? Well, not exactly. Brad is one mean and hypocritical person because in his group there's players who cannot meet the minimum skills to play even regular intermediate volleyball level, let alone "advanced intermediate" as he calls his group. To me it's interesting how can get away with treating people in such a rude and ugly manner and still be allowed to have a meetup group. If you're looking for a place to play fun volleyball with friendly people, DO NOT sign up to play with Brad's "Advanced Intermediate" volleyball group in Huntington Beach, CA on Saturday mornings at Twin Dolphin courts.

Thumbnail of user monicam13
Australia
1 review
12 helpful votes
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April 30th, 2013

I am disappointed in Meetup.com's ethics. This week I 'stepped down' as Organiser of my group, handing over the leadership to a lovely woman in the group who I know will be enthusiastic and continue to nurture the group:-) I had already paid Organisers Dues (fees) up until 23 September 2013. I also ticked the box that asked me if I wanted to transfer this payment over to the new leader. She accepted the position as Organiser, but was charged $42! I was alarmed at this charge, but several emails between myself and Meetup.com to clarify this, just resulted in their 'apologising' for the "confusion". There shouldn't have been any confusion. They were double-dipping, and would not refund the $42 to my friend. They obviously didn't 'transfer' my payment (til September) to her. They then told me that any payments made relate to the person (Organiser), not the Group. Had we known this upfront, I probably would have remained as Organiser until my payment had expired in September. Up until this time, I have had good experience with Meetup.com. I have thought it to be a good networking site. But they have now lost my vote by their dishonesty and sneakiness.

Thumbnail of user newy10
New York
1 review
23 helpful votes
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October 8th, 2014

I was an organizer of a few groups for a few years and hosted around 100 events with 95% having great reviews. When a few female members who were psychotically jealous of me because they were desperate cougars and the men were attracted to me and not them decided to start ruining my events meetup kicked me off the site (claiming that I was barred for life). After what I went through dealing with the mentally unstable and desperate people of New York City that are a part of meetup (had to call the police twice, strangers started yelling for no reason at events, adults over-drinking and puking on others, stalkers, people not paying for their meals, really sleazy and creepy men, etc. etc. You wouldn't believe what I've witnessed) there's NO WAY IN HELL that I would ever want to be a part of this site ever again. Not one employee at meetup ever asked for my side of the story- what a horrible business with extremely poor customer support. Back in the day... crazy people like this were sent to lunatic asylums... now they all belong to meetup.com.

Tip for consumers:
Join meetup.com if you want to meet highly unstable New York City lunatics who are unable to meet friends in real life or are extremely cheap and won't pay for their share.

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Thumbnail of user archg9
Florida
1 review
11 helpful votes
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October 17th, 2013

As an organizer for many years, unfortunately I can only say that the experience has been a bitter one... forget about the occasional weirdo that might join the group you're paying for as an organizer, it's the complete and utter lack of touch and empathy from Meetup HQ towards us their paying customers. Over and over they don't get tired of making the point that they don't care a bit about and understand what you have to say and what truly works to run a succesful group for adult people. The feeling you get is that Meetup HQ is run by a psycopath together with a bunch of teenagers. All they care about is that their website looks good, hiding and many times disappearing the many complaints organizers have posted. For instance, organizers used to have a forum to post questions, concerns, etc. but due to the fact that lots and lots of organizers were posting complaints about their platform, website, constant changes, etc etc etc, Meetup HQ had the brilliant idea to silence everyone and got rid of that forum... instead of perhaps listening for a change to its paying customers.

Thumbnail of user junkm5
Texas
1 review
8 helpful votes
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March 26th, 2016

I set-up a meetup group and was notified I need to add more details. I continued working on it and spent a few hours calendaring upcoming events. I thought well I'm using the meetup group okay and hell a member just joined so I guess I'm cool. Guess again! WITH NO WARNING AND NO ABILITY AT ALL TO CONTACT CUSTOMER SERVICE (NO EMAIL, NO SUPPORT FORUM, NO PHONE) I GET A NOTICE THAT EVERYTHING IS DELETED AND REFUNDED! AHOLES. NOW I HAVE TO START ALL OVER! THANKS A BUNCH MEETUP. WHERE'S THE MONEY GOING?

Thumbnail of user adamc147
Georgia
1 review
13 helpful votes
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March 4th, 2018

Terrible UI changes. I use the calendar the most frequently to schedule events. For some reason they now hide the calendar and make it extremely difficult to find. I want to see a month's calendar.

Thumbnail of user rw96
Florida
2 reviews
11 helpful votes
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April 26th, 2018

No response to issues. If there is an issue your intellectual property is at risk as Meetup.com does nothing to fix an issue. FAIL! No Customer Service.

The concept is great but execution is dismal!

Thumbnail of user carmenem
California
2 reviews
1 helpful vote
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July 27th, 2020

This site is such a scam. Beware giving them your credit card information. You can never speak with a person which is a scam in itself. Avoid this place!

Thumbnail of user jays346
New York
1 review
2 helpful votes
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July 27th, 2018

Meetup should reduce their cost. Even consider make it free. They don't provide any services and their (IT) platform is so poorly made it is shocking.

Thumbnail of user annf3
California
1 review
6 helpful votes
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November 21st, 2011

I too have major issues with privacy on meetup.com. I had set all my account info, groups and photo to private. One day I happened to do google search my name and location and to my horror it returned ALL my meetup.com information, including my groups (which I seriously wanted to stay private). It also showed up the messages sent to me in meetup.com. Furthermore, it showed my photo (and groups) as the first result in google image search. I had uploaded my photo on my meetup.com account only for a few days and then had removed it. Moreover, all the settings were private. The info. And pic still kept showing up. Then, I left the groups one by one and waited for a few days, it was still showing. Finally, I closed my meetup.com account 4 days back but the whole info is still showing up. I tried to resolve this with google.com but their response was that meetup.com has put this info publicly and google crawlers catch all public info. They advised me to contact webmaster of meetup.com and get the info removed. I had been sending emails to quite a few meetup.com contacts including webmaster since last 4 days to remove me completely, no response so far. I am very upset. This is a very serious breach of my privacy. I hope that there is a legal recourse available in case there is no action on their part. Any advice please...

Thumbnail of user youngk17
Virginia
2 reviews
20 helpful votes
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July 19th, 2022

I complained about assault and unresponsive organizer and they wiped out all my messages and groups and ignoring my emails. Its Only about $ for this company.

Tip for consumers:
No matter what you experience via meetup.com, don’t bother reaching out to them. They dont care.

Products used:
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Thumbnail of user fayed9
Georgia
1 review
6 helpful votes
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January 13th, 2018

I tried to unsubscribe to meetup emails I didn't even subscribe to. The site required me to sign up - ha! - to be able to unsubscribe. STUPID! Meetup, leave me alone!

Thumbnail of user jerilync1
California
2 reviews
7 helpful votes
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February 20th, 2017

Organizer judges your ability after one session. No second chances. Very cliquey and unfriendly. Organizer charged $5 per person, there are at least 20 people there, and courts cost $5!

Thumbnail of user mariac1556
California
1 review
0 helpful votes
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April 10th, 2021

Hi, S
I have been an organizer of several SUCCESSFUL singles and hiking groups for a decade. Through the years, Meetup has "changed hands" and the new administration has made decisions that were financially favorable to them but not favorable to the organizers that pay their salary.
Today, April 10th, 2021, I was trying to create an event for my group and I was unable to to do so because I was getting the wheel thingy AFTER spending more that an hour researching and creating the hike.
Our house IS wired with fast internet because my husband's company pays for fast Internet due to his job.
I am a high school teacher teaching online from home and NEVER had an internet isssue... WHICH means that MEETUP.COM sucks and is taking our money but not delivering good service
ENOUGH IS ENOUGH - DELIVER OR WE ARE OUT
WE CAN CREATE OUR OWN GROUPS IN FACEBOOK OR PRIVETELY
FIX THE ISSUES!

Thumbnail of user isb7
California
1 review
20 helpful votes
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February 13th, 2017

They claimed that Trump crossed their line, so they pushed their #resist groups on us.

I and many others will #ResistMeetup.com.
Now they will be sitting in their snowflake poop by themselves.

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