Melondipity

Customer service is great! I had a small issue with an item I ordered and emailed the Co. They emailed back very quickly and offered to make the change. That was on Friday. The following Monday a package arrived in the mail with a replacement. Who does that? A very honorable company I will do business with again. Thank you!

PS. The Christmas Elf Hat is the cutest ever!

I have tried several times to call and email customer service looking for status of my order. I have received NO RESPONSE. I understand about the virus, that being said. There is no reason not to answer emails. I will be contacting my credit card to dispute the charge. As of today 6/25/20 no hat no response.

I ordered the seersucker bow tie onesie/hat combo in addition to another beanie hat. I only received the two hats and no onesie! I immediately sent an email to customer service and received a generic reply stating they would respond, typically within 24 hours. Well, it has been 5 days and I have heard nothing! There's no way to speak with anyone because apparently you can only contact via email. I tried giving the benefit of the doubt thinking it was just an error but at this point, they aren't trying to rectify the situation.

I ordered a Christmas hat for my baby on a Monday, for his first Christmas photo shoot, on Saturday. I paid extra for expedited shipping to make sure we got it in 2-3 days. It did not arrive until the following Monday, so missed the shoot, and no longer needed the hat. I understand the slow down with Covid, but they should explain that and not charge the additional shipping. And had I simply known, I would not have ordered. They have no phone number, took days to respond, and only offered to return the $7.50 shipping, not the $23 for a hat that was no longer needed. I wanted to return for a full refund, and they would not. Not to mention the seam went straight up the center and not even. And EXTREMELY small, as he is 9 lbs, and this looks like a doll hat, and very tiny. So horrible customer service, and I am just warning you all, that if you are not satisfied, they could truly care less.

I received my 2 newborn babyhospital hats today. I was excited when I got the package and disappointed when I opened it. The size of the hat is so so small, it looks like it would fit a premie, but not a full term baby. Extremely disappointed and feel like I wasted $40 on 2 monogrammed hats and doubt the baby will even fit into them. I have some friends that are expecting around the same time I am and definitely won't recommend!

Wanted information before placing an order but four phone calls leaving messages asking for a call back, and two emails and no replies to my messages. Guess I will be ordering from somewhere else!

Very disappointed when this hat was delivered! I ordered "dark pink" thread, pretty sure this is the "cranberry ".
I tried to contact the company but I have never heard back.

Ordered, on the 30 th of Sept never got my order but they took my money, tryed calling and it's NO LONGER a customer service line. I will be reporting this company. Please NO ONE ORDER FROM THIS COMPANY, SCAM

I ordered the pink and white stripped little hat (with initials) for my granddaughter who is arriving soon. I received a white one in its place. I sent an email and they asked for me to send a picture. I did and they said they would send out a replacement. That was on 2/10. I have not received anything yet and I have sent four messages inquiring about where my replacement hat is. I have not received a response. I needed it for the baby shower this weekend and now I won't have it in time. I'm very disappointed!

This was a perfect fit for newborns. This was ideal for the hospital as well as home and resulted in some beautiful pictures.