Men's USA

I contact this administration concerning my order. They failed to refund me due to the item was no longer in stock. I spoke to Vanessa who put me on hold for 20 minutes. When she returned to assist me there was no acknowledgment or an offer of a apology for being hold. I provide her my information concerning my refund. She became very disrespectful and rude when I asked why it so long to reimburse me when I submit my reply to the email. She became very rude, loud and obnoxious. When I started stated quoting the fair debts collection act to her, she just repeat the same behavior. I asked for a supervisor. She said she was the supervisor and hung up on me. Moving forward I am gonna put this out there on social media, family, friends, co workers, the general public, churches, mosques and military comrades. I am gonna ask them not to patronize Men's USA. We must stop or nolonger spend our hard earned monies with business that don't respect us. If it was not for the customers Men's USA wouldn't be in business and there employees would not be employed. The behavior that Vanessa display is a comfortable behavior she is use to displaying. Now I am in North Carolina, could you imagine what her attitude like right there in Los Angeles California. Thank You Vanessa for your disrespect.

I was looking for some pants to go with my new blazer. I ordered some black slick pants and they are awesome. Size matched and the length was correct too.

Received the wrong item and they refuse to acknowledge that there is a difference in what I received and what I ordered even though pictures were provided. Incredibly rude service both with email and telephone. My experience with MensUSA is HORRENDOUS CUSTOMER SERVICE and beware, what you order is NOT what you GET but you do get the SHAFT!

SO AFTER PLACING MY ORDER AND PAYING FOR MY SUIT I WAITED TO GET THE WRONG SUIT. THE COLOR WAS WRONG AND IT WAS 2 DAYS BEFORE MY EVEN. SO AFTER CALLING CUSTOMER SERVICE AND HAVING THE REP HANG UP ON ME A COUPLE OF TIME STATING NOTHING THEY COULD DO AND BEING A FEW DAYS AWAY FROM MY EVENT LEFT ME IN A $#*!ED UP SITUATION. ALSO TELLING ME I HAVE TO PAY FOR RETURN SHIPPING WHICH IS CRAZY. I WILL NEVER AGAIN USE THESE PEOPLE FOR ANYTHING NOR ADVISE ANYONE ELSE TO. I WILL CONTINUETO WRITE REVIEWS UNTILL THIS ISSUE IS RESOLVED

After NINE emails, menusa finally replied telling me to return the 3 items to them AT MY EXPENSE + a restocking fee and they will refund whatever is left over. PLEASE NOTE, if you are thinking about filing a complaint with he BBB in California, DO NOT EVEN WASTE YOUR TIME TYPING THE EMAIL. The BBB gives a company an XX amount of time to respond (which they NEVER do). If the company does NOT respond to the complaint, like menusa, the BBB will simply indicate they didn't reply AND CLOSE THE COMPLAINT. That's IT. THE BBB DOES NOTHING.

I bought suit from mensusa.com. Excellent quality and nice customer service. I eager to purchase more from mensusa. I suggest everyone to get high quality suits and nice customer service in mensusa

They will send you whatever they want to when they finally decide to ship. When you try to return because it is not your order, they try to charge you to return their junk!

I ordered 2 jackets as a Christmas gift last year. They did not arrive in time for Christmas, so they sat at work while we were all on holiday. When I contacted the company to return the jackets, it took several emails back and forth because the company wanted me to take a credit and buy something else from them. For the next couple of days I kept asking my husband to look through the website. When he finally did, he didn't find anything and after a bit more back-and-forth, I got a return authorization. I thought the worst bit about this bad buying decision would be the HUGE return shipping price tag-- over $70!

Sadly, it got worse.

By this time the covid issues had started and we weren't allowed to leave home. When it was OK to return to work and get the jackets shipped, the company emailed me that I was "too late." Then, they emailed again to ask if it was OK to charge my card to send back the jackets I'd returned. (Seriousy?!) I said no, explained the delay, but did not get a response. Instead, the jackets just came back. Now I am out the original purchase price and an additional $72.19.

I wish I had seen the horrible reviews before I tried buying anything from this company. No matter what product you see on their website, try to buy it from a reputable company that wants you to be happy. Men's USA is not that company.

I ordered a tux on a phone order. The photo online for the item showed a coat w/tails, pants, vest, shirt, and bow tie. The agent said the price given was just for the coat and pants. I said fine. He priced the other 3 separate items and I approved the order. The order was received very quickly and everything fit except the vest. The vest was sent as 42 Long. Everything else was correct at 42R. I emailed as directed what happened and expected them to instruct me on how to return my incorrect vest and have them send the correct size. I received a very KURT email response saying that they only excepted returns on whole sets and that I would just have to go and get the vest tailored to my size at my expense. But this was not a set according to the agent when I ordered. Only the coat and pants were a set. It does not seem like a very difficult request to send a vest in the correct size and to return the wrong one. The whole feel of this company from the fellow that took my original order to the response at the mistake tells me that this company has no sense of customer service and does not care. At least not online or over the phone. This could have been an easy inexpensive fix for them and they would have had a happy customer. But instead I'm very unhappy and I wont order from them again. I gave it 2 stars because the items that were correct fit well and I was happy with them.

It's my daughters Wedding I'm a proud farther My tux is on the way thanks to the timely! Professionalism of Mr Alan! Every call I made to him he responded too and he responded to every question he was very kind and courteous to me and the 1st tux I ordered they didn't have it so the company asked me to pic another one so I found another one and gave them Sku# NO.and in my email notes I had specific details about what size I needed my tuxedo to be and Mr Alan made sure it was the right tuxedo and the Right it's suppose to be hear this upcoming Saturday I can't wait! Till it comes I called him jus today for last min questions and details about the tracking and it's time of arrival and once again Mr Alan made it Happen for and he Re-Assured me about the correct sizing of my Tuxedo I truelly Apreciate Mr.Alan for all he done to make this happen I wish this. Company Had more workers like Mr Alan and thanks again Sir!

I ordered what I thought was a cashmere/wool blend coat for my hubby. When we received it, the quality was poor and actually felt like felt fabric. (My husband owns a cashmere/wool blend coat and the textures were completely different.) Additionally, when he tried it on, there was a hole in one of the pockets. I immediately called the day we received the coat to find out what their return policy was. I think the guy spent more time trying to get me to exchange it for something else that to just return it. When he finally realized that I just wanted a refund, he seemed annoyed and just told me that he would send me the email with the return instructions. Fast forward to today I check my acct just to see if the refund was applied and it was not the full amount. So I call to find out why and the girl on the line tells me that the only way that they waive the restock fee is if pictures of the damage are sent along with the tracking number. Ummm your guy NEVER told me that! So because I was not happy at this point she waived the restock fee and kept the shipping cost for them to ship it to me. So we are out $40 b/c they told us the return had to be according to their email. NEVER again will we shop here and I would not recommend it to ANYONE! Don't waste your energy, time, or money! Not worth it!

If I could do no stars I would I'm having the worse experience with this team currently on hold with them
For way to long they messed up my order I order over 300$ of stuff and paid a 2 day shipping fee! Only two items came on time and one of the items was wrong so I have to send it back I've been back and forth on the phone with patrica and someone else they are SO VERY RUDE WORSE CUSTOMER SERVICE EVER I CANT EVEN SPEAK WITH A THE MANGER because those woman are so rude... I'm very devastated. And now I'm having problems with the refund because my dads funeral is 2morrow I need his stuff today reason for the 2 DAY SHIPPING and they kept giving me the run around instead of telling me my stuff wouldn't be here on time they just want my money and messed up my dads funeral ‼ After Being On Hold With Ema just now she hangs up in my face and overs talks me and I don't know who train this people and they won't let me speak to there manger!

This website is a complete ripoff - DO NOT BUY FROM THEM! They first send me the wrong size suit, and I returned it (they refused to refund my shipping), then sent me the right size but the wrong style. This time, they wouldn't even take it back. I repeatedly called and got repeatedly hung up on. THEY ARE A SCAM, PLEASE DONT MAKE THE SAME MISTAKE I DID, DO NOT BUY FROM THIS SITE

Absolutely disgusted with my experience with this company! Firstly, they took my money from the credit card with a promise within 24 – 78 hours to provide a tracking number. After waiting a week without receiving a tracking number, I looked for ways to contact them, and finally contacted them via email. It took them about another week to reply only to say they didn't have the suit that I ordered but presented a photo of another suit without any details as a replacement. With no details, I tried to look it up on their website and couldn't find it. I went back to their website again and found another suitable replacement. I replied again to them. After almost another week without hearing from them, I sent them another email asking whether they had shipped my garment or not.
I didn't receive any reply from them, so I contacted my Credit Card company and opened up a fraud request against them. While the fraud department was conducting their investigation a package finally arrived. It wasn't what I ordered.
I contacted them again, to see if we could work out some kind of amicable agreement. Their canned reply was that I could keep the garment and they would issue a onetime $25.00 credit to my card.

Forget about trying to call them on the number supplied. It has a canned message on it about all customer service agents are busy servicing (Scamming) other customers, and the best way to contact them would be via their email address, then it hangs up.
If you're considering ordering from Men's USA for ANY reason, I would strongly advise you to reconsider. This was such an unbelievably terrible experience that I'm still not 100% sure it's not an elaborate practical joke. It took a total of 25 or more days to receive the suit.

WARNING: DON't ORDER ANYTHING FROM HERE. Bad customer service, my order took a month and I called just to find out that they had not even shipped it yet and this so called customer service lady is laughing on the phone because I'm frustrated and ends up hanging up on me. Don't let the fake reviews misguide you. I still don't have my suit and now I have to wait for a week to get a refund when I have a wedding to attend in a week. Defeats the whole purpose of ordering the suit I could've ordered it from China and probably could've gotten it before these goofies.

I ordered my husband a 3pc black suit, dress shirt and a pair of black shoes on 10/3/2019. To narrow this story down yes the emailed with out of color and I except the change to blue, yes, the emailed about the shoes after I called to get my tracking number then they say they didn't have his size in that shoe which cost $70 AND THE OTHER SHOE COST $99. With that said, I CANCELED MY ENTIRE ORDER. THEN, THEY CHARGE YOU FEES NO FULL REFUND. NEVER NEVER EVER AGAIN.

We ordered a suit and they took our monies for it but now want an additional 150 on top.

Thier customer person is a nasty $#*!.

BEWARE! DO NOT BUY! I put an order in for a coat 2 weeks ago and STILL haven't recieved a tracking # and every time I called they tell me that they haven't shipped it because their warehouse is behind. I called a 4th time they lady told me it was shipped a week ago but she still couldn't provide me with a tracking#. She said I should get it in 10 minutes I waited 30 minutes after NOT getting it and I called back and she was RUDE AS HELL and told me I would get it by the end of the day. I asked "why would I get it by the end of the day if it was suppose to be shipped a week ago, shouldn't you already have it in front of you? She kept overtaking me and repeating the same thing. I asked to speak to a manager and she put me on hold and never came back. I never recieved my merchandise I ordered! This place is a fake bootleg company and don't from here! Do yourself a favor and READ THE REVIEWS FIRST!

DO NOT BUY. They sent me a wrong size so I was willing to pay for my cost to ship and asked them to send me the correct size. They wanted me to keep the suit and they would pay 23 towards Visa.

I called and ask information on a few top coats the girl told me if you don't give me an order the phone call would end then I called back to speak to someone else and ordered a 46long black 100% cashmere top coat and asked the girl if she was sure it was 100% cashmere and if she was sure she had a 46 long she said yes so I ordered it it was $400.00 + 10.00 for paper work and I would get upgraded shipping of 3 days. The item took 8 days to arrive when I opened the pkg the coat was black and size 46 Regular and not 100%cashmere it's mostly wool with a slight percentage of cashmere when it's 100% cashmere it's stitched on the cair inside and also tagged on the sleeve the coat had no manufacture material labels inside of any pockets Tia is misrepresentation of goods and pushing the customer With anything they have that's similar to what the customer wants that's terrible and they're customer service is not good then they tried to offer me $50.00 off not interested for $200.00 off JOSABANK sells a nicer cashmere blend in the size you need for $179.99 why would I pay $400.00 or $ $350.00 for one they must think that were all stupid never will I purchase from them or anyone I know

I'll never visit this place or suggest it to anyone. Their customer service is horrible. We waited 15 minutes and no one ever came to assist us!

I ordered a camel pea coat... was sent brown. Asked how I could exchange it and they absolutely refused... terrible company to deal with!
STAY AWAY

Do not waste your money because these idiots are not real. Gave them a try lost $150.00 lesson learned.