• Men's USA

Men's USA

Write a Review

Overview

Men's USA has a rating of 1.9 stars from 280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Men's USA most frequently mention customer service, tracking number, and wrong size problems. Men's USA ranks 981st among Men's Clothing sites.

  • Service
    78
  • Value
    70
  • Shipping
    76
  • Returns
    66
  • Quality
    63

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
44
See all photos
How would you rate Men's USA?
Top Positive Review

“Last week I ordered a two button suit and tuxedos for...”

davi r.
7/23/14

Last week I ordered a two button suit and tuxedos for my colleagues’ reception party from Mensusa Company. I was surprised because it’s really very difficult to get high quality Suits at low price. There were a huge collection of kid’s suits, tuxedos and women’s collections too with a variety of colors with comfortable fabrics in different styles and patterns. Fast shipping and suits are delivered in time. They took only 2 business days to deliver and shipping charge amount is just $15. Nice Customer service.

Top Critical Review

“Unhappy”

Alfonso G.
9/20/24

I ordered from these guys and payed for 2 day shipping my order came late and they sent the wrong hat and now they are not trying to refund my 35 dollars for shipping and they want me to pay a restocking fee of 25$ for something they messed up on I will never order from they guys again 09/20/24 ship date was 09/15/24 clearly not 2 days

Reviews (280)

Rating

Timeframe

Other

Reviews that mention popular keywords

mens usa (34) customer service (64) lighting right (32) front door (27) birthday party (21) return policy (14)
Thumbnail of user kennethg12
Florida
1 review
1 helpful vote
  • Send Message
August 13th, 2013

After being invited to my Friend's anniversary party, I was thinking where to visit for the appropriate dress for the party. I was scanning a list of pamphlets and found MensUSA. Just wished into their store end of week. I made a purchase from Mens usa the store had an elegant lighting right up in the front door. This time that same place was marked by the best clothes for this season. I tried some of them on and immediately found they were fabulous and reasonable. It was a big favorable among my friends. Mens usa redefined my personality impressive with their attire. The party was a grand success and my dress was really very stylish. Thanks mens usa.

Thumbnail of user dons854
Missouri
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

The suit that was delivered is not what was ordered. The phone # is useless, because it won't connect to a person. Emails are just responded with questions, and then they stopped responding to my emails all together. COMPLETE SCAM!

Tip for consumers:
DO NOT USE!!! Refunds are not possible!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronh250
California
1 review
2 helpful votes
  • Send Message
October 9th, 2018

Their shirt sizes are not comparable to the sizes from other stores, online or in dept. stores. Their large size is actually extra large. They would not exchange for a smaller size, and a return and refund was out of the question. I will never purchase from mensusa again, and I would caution you to beware. Their size charts are no help at all. Don't buy from them unless you're aware of their sizing. You'll never get your money back, and you won't get an exchange for shirts. You're just stuck.

Thumbnail of user baconjames362
Georgia
1 review
1 helpful vote
  • Send Message
April 26th, 2023

I ordered two suits in the past month and recieved the wrong size,wrong color, wrong item as described on their website and then when you ask to return the items, they want you to pay the return cost and a $20.00 restocking fee before they will authorize a return.
Save your time and your money and avoid the hassle and stress of doing business with this company. Purchase at your own risk! Buyer Beware..

Thumbnail of user jimc116
Florida
1 review
3 helpful votes
  • Send Message
September 11th, 2015

The pictures posted are fake. You are not receive what u have ordered.
I have ordered a Royal blue suit they sent me a dark navy almost black. It is ridiculous.
They pretend they are selling their brand but they lie. You will be surprised to see they ship you something different. They get pictures from other sites for an item they don't really have.

Thumbnail of user thomasd32
Massachusetts
1 review
1 helpful vote
  • Send Message
November 12th, 2013

After being invited to my birthday party, I was thinking where to visit for the most appropriate dress for the party. I was scanning a list of pamphlets and found MensUSA. Just wished into their store end of week. I made a purchase from Mens usa the store had an elegant lighting right up in the front door. This time that same place was marked by the best clothes for this season. I tried some of them on and immediately found they were awesome and comfortable. It was a golden opportunity among my colleague. MensUSA redefined my persona impressive with their clothes. The party was a grand success and my attire was really awesome. Thanks mens usa.

Thumbnail of user zerrinl
Florida
1 review
0 helpful votes
  • Send Message
October 12th, 2021

The clothes they sell appear to have been made in some third world country by people that have no clue on sizes and fabrics are not as described. Getting a refund us sort than pulling teeth and when they sell the product they charge $10 shipping but when you return it they deduct $36.00 as non-refundable postage. BBB rightfully gave the company F rating.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlc16
Netherlands
1 review
1 helpful vote
  • Send Message
December 2nd, 2013

After being invited to my social party, I was wondering where to visit for the glam clothes for the party. I was seeking for a list of brochures and found MensUSA. Just wanted to go into their store previous week. I purchased from mens usa the store had an elegant lighting right up in the front door. This time that same place was marked by the best clothes for this season. I tried some of them on and immediately found they were awesome and comfortable. It was a big opportunity among my friends. MensUSA redefined my persona impressive with their attire. The party was a grand success and my costume was really very stylish. Thanks MensUSA.

Thumbnail of user edwarda17
Austria
1 review
0 helpful votes
  • Send Message
June 25th, 2013

It is really tough to get superb Suits at affordable price. However, all my botherations came to an end when I went at the MensUSA store. I found a huge diversity of Suits that came in individual sizes, color and shape. This made things even easier for me. I was a bit frightened about the delivery portion. But I am very relieved for my purchase. You will surely not be disappointed when you are making your purchases from MensUSA. There is an extensive variety of suits and tuxedos available that will make a wonderful addition to your closet.

Thumbnail of user williamd38
France
1 review
1 helpful vote
  • Send Message
September 4th, 2013

It is really hard to get fantastic Suits at affordable price. However, all my botherations came to an end when I visited at the MensUSA store. I found a huge variety of Suits that came in dissimilar sizes, color and shape. This made things even helpful for me. I was a bit concern about the delivery portion. But I am very satisfied for my purchase. You will surely not be disappointed when you are making your purchases from MensUSA. There is an extensive variety of suits and tuxedos available that will make a wonderful addition to your closet.

Thumbnail of user edwardm48
California
1 review
0 helpful votes
  • Send Message
August 23rd, 2013

It is really not that easy to get fantastic Suits at low price. However, all my botherations came to an end when I came across at the MensUSA store. I found a huge diversity of Suits that came in unequal sizes, color and shape. This made things even easier for me. I was a bit concern about the delivery portion. But I am very relieved for my purchase. You will surely not be disappointed when you are making your purchases from Mensusa. There is an extensive variety of suits and tuxedos available that will make a wonderful addition to your closet.

Thumbnail of user jacke16
Texas
1 review
0 helpful votes
  • Send Message
June 25th, 2013

It is really hard to get Business Suits at low-cost price. However, all my botherations came to an end when I came across at the MensUSA store. I found a huge variety of Suits that came in particular sizes, color and shape. This made things even helpful for me. I was a bit concern about the delivery portion. But I am very glad for my purchase. You will surely not be disappointed when you are making your purchases from Mensusa. There is an extensive variety of suits and tuxedos available that will make a wonderful addition to your closet.

Thumbnail of user richardm4435
New Jersey
1 review
0 helpful votes
  • Send Message
February 4th, 2023

Upon receiving my order (suit cost $230.00) I did not expect what I received/Quality. I called and followed the return procedures and received an email stating that I will only be receiving an refund of $30.00. I responded, stating that I will be adhering to your return policy highlighting $25.00 deduction for each item return, plus paying shipping, making my refund $180.00. Then I received another email, stating that I will be refunded $50.00. If any other CUSTOMERS are experience this type of business unfair practice, Let Our Voice be heard...

Tip for consumers:
Reinforce return policy.

Products used:
Tie

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinaf351
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 20th, 2021

I purchased a pair of shoes from them for a very important event I had to attend. First, they never came…even though the tracking number through fed ex (I hate fed ex…they are the worst) states that they did. I called fed ex…long story short. They told me that my address didn't match up to the address on my package. So I attempted to contact Mens USA several times. I haven't heard from them yet. Needless to say, I didn't never got my shoes for the event.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ovee1
Norway
1 review
2 helpful votes
  • Send Message
February 22nd, 2017

Paying for the coat was very cumbersome. It was difficult for them to accept that the address of the credit card was different from the shipping address. But that is how it goes when i need the coat in Norway and they do not ship to Europe and I fortunately have a sister in New York. However, the coat looked nice until you discover faulty sowing. The label says Ralph Laurel, but no information on what the material really is? Very suspicious! It looks like a Chinese copy and not the real thing.

Thumbnail of user donh493
Utah
1 review
2 helpful votes
  • Send Message
June 14th, 2021
Verified purchase

Commie's USA is a bunch of lying, deceitful, backstabbing crooks. The rating is a lie. 1. They are in China, the USA address is a PO box. 2. They don't respond to emails. 3. They don't send you a tracking number. 4. The product is NOT what they promise. (Wrong size, wrong color, wrong fabric) 5. It is impossible to return. 6. It is impossible to get your money back. 7. I can't even get it resolved through AMEX! 8. Save time and flush your money down the toilet!

Tip for consumers:
I ordered a suit. They promised a tracking number that I did not get. When I sent an email it took two weeks for them to respond, and it was incorrectly translated from Chinese. I got the wrong product, in the wrong size and the "fabric" was really just plastic. It came with a warning that 'returns' were impossible. They only do exchange - no refunds - & they have created roadblocks so I can't even get it resolved through American Express and even exchanges are impossible.

Products used:
Amazon. - No muss. No fuss.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffd1018
Nevada
2 reviews
5 helpful votes
  • Send Message
May 12th, 2022

They ignore your phone calls and emails, no correspondence with tracking number information. The have a returned suit I sent back 2 weeks ago, still, no email, no one to talk to. I might have to make a special trip to them to get my suit, even at the cost of things today and file a lawsuit. When I was able to talk to someone, I asked for a manager or supervisor, but was told there was no one.

Tip for consumers:
Do not trust.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertz15
California
2 reviews
7 helpful votes
  • Send Message
April 5th, 2022

Ordered what was pictured as a bright Green vest and pants for kid's prom, as well as a solid color shirt that should have been "free" as advertised.
What was delivered was nearly black it was so dark. Shirt didn't arrive until a week after the vest and pants, too late for prom.
Contacted this scam company to complain about the vest and pants, they offered to let me keep them with a 30% discount. Pretty ridiculous if you ask me since the wrong thing, even discounted, is still the wrong thing!
They then insisted that they sent everything exactly as ordered, even though the description clearly states "GREEN"
Return policy is a joke, they charge you for returns even if it is clearly their error.
This company is clearly a fraud and has many other shell sites as well, so beware in dealing with them or any others like them.

Tip for consumers:
Do not shop from this company. They will steal your money and then lie to you when you try to get them to fix their mistakes

Products used:
I didn't use any of them. They are completely incorrect. They are in a box awaiting return authorization that they have still not issued yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothys1233
Texas
1 review
2 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

Ordered a suit came in a size to large, ordered reg suit came in a long, the suit is horrible, not worth time trying to send back according to reviews. I will never buy from them again, after speaking with my tailor it would cost 200 to get this suit fixed to size. I received this suit 08/05/2022 size tag was marked out and a sticker placed over for right size just unbelievable. Their merchandise is trash. *******268 leave voicemail I'll call you back.

Tip for consumers:
Do not shop here you will be disappointed.

Products used:
Suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user kb53
California
1 review
3 helpful votes
  • Send Message
January 29th, 2015

The fake reviews here are so obvious... same posting by different names. Just search the word "buddy" on this page and you'll see multiple duplicate postings by different names. Consumers are far too saavy these days for this type of business practice.

Was just curious to see if I made the right choice by walking out of this garage sale looking store. Actually I know I did! I found a beautiful deep blue velvet blazer at Macys for half the price they wanted for a similar blazer but theirs felt like it was lined with cardboard and looked like it was dug out of a trunk at a flea market. You can see the difference in the pics I posted.
The salesman with a girls scarf is rude, dismissive and arrogant. Its a shame that another company with potential is going to kill itself, but you get what you deserve.
And YES... SIR... despite your incredulity that I said I saw a nicer blazer for less $$ at Macys, the proof is in the pics... I paid $69.99 for that beautiful, soft plush blazer at Macys!

Thumbnail of user jessical1398
Georgia
1 review
0 helpful votes
  • Send Message
May 3rd, 2021

I placed an order for a specific item that my husband was fitted for and they sent me an "upgrade" which I didn't authorize or ask for. The item was similar in style but several sizes too big. I was able to return the item but I had to come out of pocket for shipping and handling. Plus it's been several weeks and I still have not received a refund.

Products used:
Blazer

Thumbnail of user phillips20
Florida
1 review
1 helpful vote
  • Send Message
October 5th, 2013

After being invited to my office party, I was wondering where to visit for the most appropriate clothes for the party. I was searching for a list of pamphlets and found mens usa. Just wished into their store last week. I made a purchase from MensUSA the store had an elegant lighting right up in the front door. This time that same place was marked by the best clothes for this season. I tried some of them on and immediately found they were elegant and comfy. It was a golden favorable among my friends. MensUSA redefined my personality impressive with their dress. The party was a grand success and my dress was really awesome. Thanks Mens usa.

Thumbnail of user maisaw1
Florida
1 review
0 helpful votes
  • Send Message
September 2nd, 2021

Don't throw your money here, no refund no return no customer service line no email replies. Plus items descriptions don't match at all... their reviews are unfortunately all scam, you can go through real reviews on other websites but not their site!

Tip for consumers:
Scam reviews only on their website!!

Products used:
Coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlenef131
Indiana
1 review
1 helpful vote
  • Send Message
June 1st, 2022

I will make this brief. My son wasn't able to have a suit to wear for graduation because they lied to me. They are so unprofessional. They will send you off and you won't get returns. Please be careful this place is a fraud. I never write reviews about companys but this by far is my worst experience. I wish I had read these reviews. If I could give it no stars by God I would.

Tip for consumers:
Just dont use them they have the worst customer service ever

Products used:
Shoes pants jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user ljj13
Tennessee
1 review
5 helpful votes
  • Send Message
August 14th, 2020

I ordered a product, and received the wrong product. After calling and receiving horrible customer service, I finally received an email that the product I ordered is not available. They are now saying they will only give me a $40 refund after I spent $169! This is a horrible company and I advise to never purchase anything from them. I'm preparing to pursue legal action because this is was a part of my wedding budget, and I need my money back to actually get a tuxedo I want for my wedding.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We provide Discounts on Mens Suits, Men's Tuxedos, Ferrini Boots, Boys Suits, Wedding and Business Suits for Men since 1988. Enjoy free shipping from MensUSA.com.

Company Representative

Thumbnail of user mensu2
MENS U.
Typically does not respond to reviews

How do I know I can trust these reviews about Men's USA?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Men's USA?