Men's USA

I ordered two tuxes for a wedding but they were a bit small so I sent them back for a larger size. Without notifying us they sent us two completely different tuxes I could fit two of me in. I tried to return them and they refuse to refund my money or exchange for the right tux and size. Read their money back guarantee, it is a complete fraud. I would run as far as I could from this company. They have absolutely no integrity and don't stand behind anything they say. Left us holding the bag with a wedding coming. If I could give this company negative stars, I would.

Paul C.

This company has the worst customer service department that I ever had to deal with. I have called three times, emailed at least six times and still have not gotten my order processed. Three weeks ago I confirmed that they had received my order and payment. The lady assured me everything was in order AND in stock and my purchases would be shipped on July 8 but no later than July 11th. Today, my order still has not been shipped. The total order was $300+ so I ask if they weren't going to fill the order please send me a refund. Still no word. I would definitely think twice before ordering anything from Men'USA.

I ordered 2 suits and a jacket. The first came and it was the wrong color. I was advised to send it at my expense and they would reimburse the shipping. That was over 4 months ago. I never got the refund or the jacket.

Mens USA literally sent me the WRONG suit! I needed to return it instead of exchange because I wouldn't have time to wait for the new order. You can not reach anyone to speak with and they do not return emails. Mens USA will just ignore you. I do not recommend dealing with them.

Avoid them like the plague!
Avoid them like the plague! First, they sent the completely wrong item. I had to fight to get them to issue a return shipping label. I gave them another chance and they sent a different suit than the one ordered. I called and was told they "reserve the right to substitute". Promised a refund, but I had to pay to return it. They have now had the item since Dec 24, and STILL NO REFUND! They said they would put it through on Dec 20. Of course they never did.

Mensusa is a scam-ridden website. I ordered a suit and a shirt on November 1st, 2021, first I received the item on the 15th of November after contacting back and forth and when today I opened the order and checked the quality of the product I got astonished. None of the items were the same as the ordered one. The suit is cheap quality and the shirt I ordered was written 100 % cotton but received 65% polyester mix. I ordered these things for the wedding and now if I have to return the item I need to pay $50 for exchange and I don't know if the product will be again the one I ordered. The website is not recommended as they are not an honest place to shop. Contacting the support is awful!

Sizes given on line applicable to Chinese Bodies. If you are buying be careful.
The shipping coast half on price and the other half shown as shipping. Eg my shipping was $9+ but when I returned they deduct the shipping $21+.
On follow up this guy came up on phone he said his name Sean reading my name Mohamed, he started using F language and saying I am not in F. Saudi Arabia.( Iam not Saudi)I was mad bcz he said I hate this F. Name Mohammed then carried on insulting and change the subject into hate and politics.

Ordered a jacket and they sent completely the wrong one. I emailed them about it they said that's what I ordered. Completely false. I send the jacket back and a received $161.50 from the $200 I paid for the jacket. They sent the wrong jacket but charged me for their mistake. Will never do business with these guys again. This is the 2nd time and the very last. Warning to all that's reading this review.

One of the worst company's online ever can't imagine instore would be any better not to mention was sold and sent a suit that was nowhere near what I ordered and after speaking with someone at the store was told you don't get the exact suit you get one they choose looks similar you don't get the one you ordered.! What? Then was told I was not getting a full refund and was hung up on. Excuse me.

I ordered two suits from them on them on August 13th. My bank statement showed they took the money for the suits that day. I never heard from them again until August 30th when they sent an email saying the suits I ordered were not in stock. Really? The email they sent looked like it was written by a 5 year old. I'm going to get my money back and spend it anywhere but at Men's USA!

Ordered a full suit a couple months back and while I am happy with the suit itself my order was incomplete. I emailed several times and was told the rest of the order was on back order and now am not receiving any correspondence what so ever my emails are unreturned and I have an unfilled order. I give the clothing a solid 10 but customer service 5 out of 10 at best. I hate being dodged after paying good money for what I bought.

I would give a -10* review!
1. The jacket showed up dirty
2. The picture they have on their site showed the vest having matching one buttons that match the cost. The vest I recieved has black buttons.
3. The pants come UNHEMMED at the bottoms.
I called customer service which is actually sales and got nowhere.
I sent 2 emails and am waiting response. But from what I've read I guess I'll find matching buttons and pay to get the bottoms hemmed! I'M NOT PAYING TO RETURN ANYTHING!

I wish I would have looked at the BBB rating (F) of this company prior to ordering.

Over 3 weeks ago I ordered a product. My card was charged over two weeks ago.

Still no product, still no tracking number, still no order status.

Customer service is horrible. They lie to me every day by telling me "you will have a tracking number by the end of the day."

I wouldn't recommend this online retailer to my worst enemy.

I been trying to order something from them since November 4th, here it is November 12th, still no product, several phone calls with rude people, it's not worth the time and aggravation and money, especially when you can get the same product somewhere else.
Mensusa, you will NEVER see a red dime of my money again!

I ordered a 4-button tux with shirt and bow-tie. I received an email that the 4-button was unavailable - would I take a 3-button. I agreed to the 3-button so long as I was compensated for the difference and inconvenience. I was sent a 3-button without compensation and no shirt and bow tie which I paid for. I have sent several emails with no response. Basically I was robbed. BE CAREFUL ordering from this company. THEY MAY ROB YOU TOO!

DO NOT BUY FROM this place

DO NOT BUY FROM this place. Horrible customer service. I ordered a tuxedo last week in order to have it in time for a wedding this weekend. Their website said free 3 day shipping on orders over $99, but my order took 10 days. They don't answer the phone or emails.

I returned it, but they only refunded a portion of my purchase.

Based on on the reviews here, i should have know not to buy from this place

Very bad customer service exchange for wrong size almost impossible cost a lot of stress end money Highly not recommend for any purchase I made huge mistake for use this company

DO NOT ORDER FROM THIS SITE!

Ordered shoes online, they emailed me the next day to say they were not available in my size so i picked another similar style. Told them I needed them the following week. And they said no problem. I called everyday asking for a tracking number and everyday was told my file was updated to show the date required and the tracking number would be available in the next 24 hours. Some employees occasionally said they would call me back but never did, never even emailed me back. Finally on the day i needed them I get an email with the tracking number and the tracking said my shoes would arrive the following week. I canceled my order and just got an "oh sorry".

We ordered a suit for our son SENIOR PROM and paid to expedite delivery. Their image and description identified one color and style. When it arrived, it was nothing like we ordered as needed. We immediately followed their process to email for "immediate" correction. Their customer service department took two and three days to respond. After admitting they shipped the wrong suit, we paid $185, they emailed to offer us a $30 refund to keep their error. BE CAREFUL ORDERING FROM THIS CALIFORNIA BASED COMPANY! They falsely advertise and only want your money!

I filed compaint on BBB and FTC! This is far the worst company in the whole world! I don't need to explain in details because I'm not the only customer who wants to scream out of anger because this business like this exist.

I got the wrong suit sent to me. I tried contacting men's USA through email since they said that it be better to contact him that way instead of the phone which didn't work either and I never got an email returned. All I want is my money back and they're saying even in their description in the writings that I have to send them $25 and the suit back to them when actually it's totally their fault that they sent me the wrong suit their 100% in the wrong I shouldn't have to pay for anything. I wouldn't purchase anything for men's USA again I had to figure out a way out to either sell the suit or contact the Better Business Bureau and do it the hard way. Take my advice before you get screwed, don't purchase anything from these idiots!

This is the worst company I have ever had to deal with. The customer service is terrible and they say they don't offer refunds. One of my grooms got a suit that was too small and they didn't seem to care as long as they got their money. DO NOT ORDER FROM THEM!

EXTREMLY unprofessional and RUDE customer service. If you like being cussed at lied to and even called names, go ahead, waste your money by shopping@ this site. I was called a F%^king idiot by a phone rep... really? All because their items descriptions didn't match and they wanted to charge me for return shipping and a restock fee of an item that the tailors said would cost less to remake than to alter to fit. WOW... BEWARE HORRIBLE company!