Mercari

I bought a lamp advertised as Like New, but got one that didn't work, had a big dent and several small chips. It wasn't the one in the photo and that fact wasn't noted. It had to go back. Mercari doesn't enable buyers to Review sellers who perform badly. And, Mercari's policy is that buyers get a full refund to original form of payment if they receive damaged goods, but they gave me Mercari credits and wouldn't reply to my emails afterward. I will never consider buying on Mercari again and wish I'd read reviews before doing so in the first place. Hard to believe they remain in business, with such terrible customer service.

First time using this shopping place and the last time. I should check reviews before buying,
One of the Bose Companion Computer systems was great. The Other... Oh my, The controller cable was damaged, not by shipping but seller had to know it was damaged and non - operable before packing. So I went on-line to return and the piece was listed as " Stolen " I clicked every button to find the link to return. 1 hour later - Impossible! You can't get an answer. I looked@ Mercaris feedback, pitiful. So I'm out 200+ dollars, Folks please don't make the same mistake, Customer Service Sucks!

So i took a chance and placed an order for a hard to find item. Yea, it was too good to be true. 12 days later the item is still processing though I got an email that stated it would ship in 3 days. I initiated communication with the seller through Paypal inquiring when the item would ship. The next day I got a refund with no explanation about my order. However, I was told if I don't use their help section in the future- my account would be suspended. Buyers proceed with caution with this company.

A buyer bought an item from me and then had buyers remorse so they reported to mercari that it was not authentic without checking with me or discussing it with me they allowed the buyer to return it it was a very simple case of buyer's remorse a lady bought it for her husband and he was pissed because she paid as much as she did for it mercari is a bunch of idiots! Deleted!

Be aware that Mercari is hit and miss. If you hit enough returns, they don't tell you this upfront, but they will start to deny your cases. This makes it rather unsafe to buy from them unless you're very sure of what you're expecting, or you're open to the possibility of getting jipped. I just tried to return a stained item and they denied my request (I was a loyal and consistent customer who barely asked for returns in proportion to how much they rated five stars). So, just beware of this happening to you. They can be a deceitful company sometimes. Also, certain sellers are combative and defensive, and may harass you if you start a return case, so keep that in mind and don't give into their bullying.

I just received my first package from Mercari and I'm very satisfied. Item arrived only 2 days atter i ordered, perfectly packaged and exactly as described. I have couple of items posted on my profile for selling so let's see how that goes, but so far I'm loving this app. It's very easy to use and has a lot of nice, inexpensive stuff. My purchase was a moto jacket, new with tags, perfect condition for only 14 dollars shipping included, plus i took advantage of 5 dollars off the app gave me for being a new member so i ended paying only 9 dollars :D

Found an IPhone 11 order pro Max that seemed too good to be true, took my chance and ordered one but seller canceled and refunded (as of right now I'm still waiting on funds), seller posted another one for cheaper and when I ordered she did the same thing. She then gave me a phone number to text which I did with no response. If it seems too good to be true, it just might be. Some sellers seem legit, they usually sell items that are similar to eBay, offerup, (market level) but for the cheaper ones just beware. Canceling my Mercari account due to many scammers