Mercari

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Pennsylvania
13 reviews
45 helpful votes
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Horrible
March 4, 2022

I signed up for this to sell a Gucci wallet because the fees are less than the other reseller sites. I have not sold the wallet, but get a notice that my account has been closed due to selling counterfeit items. How could they possibly know that it was counterfeit if it never left my home? It isn't and would be happy to show them my reciept from Neiman Marcus. There is ZERO customer service. It's very frustrating.

Date of experience: March 4, 2022
Colorado
2 reviews
2 helpful votes
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Mercari is Awful!
March 12, 2022

I bought a lamp advertised as Like New, but got one that didn't work, had a big dent and several small chips. It wasn't the one in the photo and that fact wasn't noted. It had to go back. Mercari doesn't enable buyers to Review sellers who perform badly. And, Mercari's policy is that buyers get a full refund to original form of payment if they receive damaged goods, but they gave me Mercari credits and wouldn't reply to my emails afterward. I will never consider buying on Mercari again and wish I'd read reviews before doing so in the first place. Hard to believe they remain in business, with such terrible customer service.

Date of experience: March 12, 2022
California
1 review
1 helpful vote
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Awful / Awful / Awful
October 15, 2021

First time using this shopping place and the last time. I should check reviews before buying,
One of the Bose Companion Computer systems was great. The Other... Oh my, The controller cable was damaged, not by shipping but seller had to know it was damaged and non - operable before packing. So I went on-line to return and the piece was listed as " Stolen " I clicked every button to find the link to return. 1 hour later - Impossible! You can't get an answer. I looked@ Mercaris feedback, pitiful. So I'm out 200+ dollars, Folks please don't make the same mistake, Customer Service Sucks!

Date of experience: October 15, 2021
California
1 review
11 helpful votes
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Proceed With Caution
August 26, 2019

So i took a chance and placed an order for a hard to find item. Yea, it was too good to be true. 12 days later the item is still processing though I got an email that stated it would ship in 3 days. I initiated communication with the seller through Paypal inquiring when the item would ship. The next day I got a refund with no explanation about my order. However, I was told if I don't use their help section in the future- my account would be suspended. Buyers proceed with caution with this company.

Date of experience: August 26, 2019
Oklahoma
1 review
3 helpful votes
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Everything was going great until I had just 1 person report my item as a fake which its 100% authentic but now after all my hard work put into my little mercari shop they have held $218 from me for 90 days just because 1 person said my item was fake. Dont even waste your time with this app. When you try to contact customer service its like youre talking to a nonexistent computer.

Date of experience: May 30, 2018
Louisiana
2 reviews
0 helpful votes
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Terrible service
February 14, 2021

A buyer bought an item from me and then had buyers remorse so they reported to mercari that it was not authentic without checking with me or discussing it with me they allowed the buyer to return it it was a very simple case of buyer's remorse a lady bought it for her husband and he was pissed because she paid as much as she did for it mercari is a bunch of idiots! Deleted!

Date of experience: February 14, 2021
New York
1 review
5 helpful votes
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Be aware that Mercari is hit and miss. If you hit enough returns, they don't tell you this upfront, but they will start to deny your cases. This makes it rather unsafe to buy from them unless you're very sure of what you're expecting, or you're open to the possibility of getting jipped. I just tried to return a stained item and they denied my request (I was a loyal and consistent customer who barely asked for returns in proportion to how much they rated five stars). So, just beware of this happening to you. They can be a deceitful company sometimes. Also, certain sellers are combative and defensive, and may harass you if you start a return case, so keep that in mind and don't give into their bullying.

Date of experience: March 15, 2019
New Jersey
1 review
0 helpful votes
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Perfect first purchase
October 12, 2017

I just received my first package from Mercari and I'm very satisfied. Item arrived only 2 days atter i ordered, perfectly packaged and exactly as described. I have couple of items posted on my profile for selling so let's see how that goes, but so far I'm loving this app. It's very easy to use and has a lot of nice, inexpensive stuff. My purchase was a moto jacket, new with tags, perfect condition for only 14 dollars shipping included, plus i took advantage of 5 dollars off the app gave me for being a new member so i ended paying only 9 dollars :D

Date of experience: October 12, 2017
California
1 review
3 helpful votes
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The WORSE help center ever! Mercari replies with Fake Names and wont tell me why they suspended my account. They said its because my bank was investigating. Investigating what? BofA says no such thing. This company is shady. Go to GOAT or EBay. Mercari is nothing but trouble!

Date of experience: October 22, 2017
Arizona
1 review
3 helpful votes
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FAKE / SCAM
September 29, 2020

Found an IPhone 11 order pro Max that seemed too good to be true, took my chance and ordered one but seller canceled and refunded (as of right now I'm still waiting on funds), seller posted another one for cheaper and when I ordered she did the same thing. She then gave me a phone number to text which I did with no response. If it seems too good to be true, it just might be. Some sellers seem legit, they usually sell items that are similar to eBay, offerup, (market level) but for the cheaper ones just beware. Canceling my Mercari account due to many scammers

Date of experience: September 29, 2020

Overview

Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
945
value
844
shipping
837
returns
824
quality
798
This company does not typically respond to reviews
+6