MercariReviews 2,404

Mercari closed my account for selling items that hundreds of other sellers have sold and are still selling. When reaching out to customer service all I got were corporate scripts that provided no real help and didn't have any relevance to my problem. I tried emailing, calling, posting on Facebook, and more. Nothing worked. They don't care and their moderation team is an absolute joke. To say I'm furious is an understatement. I will be trashing them anywhere I can find because it's completely unfair and ridiculous what has happened to me. If you google you can find hundreds of stories like mine and worse.

Tl; dr Mercari is a scam and you deserve better. We all do. Get wrecked Mercari.

Spent 3 months on site, grossed over $3k, 5 stars, 100% positive reviews. I'm co-owner of luxury merchandise and my employees are also being kicked off. They do not use any of my information, products are all authenticated within mercari. Soon as sale is made they close the account. The biggest issue is after accounts are closed they send information to other buy/sell sites which gives me hell trying to sell. Yes we have a company site however marketplace shops are excellent source for our products to be seen. We still follow rules, we do not talk about our boutique or give information to send buyers to our site, we pay all the fees like everyone else. Not only is money being held but we are losing credibility with other marketplace Ecommerce sites. Big issie

I have been selling and buying on there for 2 years, have purchased a few fake items and didn't find out until too late, but after a lot of work and my money got that fixed, but now I was out of town and they are asking for my identity I never give that out and no need to, so wouldn't and my account is now closed, no reason at all! After I spent thousands on there and sold a lot too for them. They are the worst, I would stay far away, there are many other sites that treat you much better, 0 stars for this horrible company.

It's so annoying. I will never going to use it. I ordered to buy something but I have to be away from home when the thing is delivered to me. So I want to contact them or the seller to send it later like few days later. But there's no way to contact or let them know. It's like talking to a wall. I am sure there's a lot of fraud because we can never contact the customer service or the seller to talk about the product they are selling.

Buyer's beware this site sells fake merchandise! I questioned the authenticity of DY bracelet when I first received it. The buyer assured me that it was authentic but that was not the case. 3 days later i ended up in the hospital for a very longtime. I decided to wear the bracelet and it was black. The area that is supposed to 14k turned tarnished as well. I will sit back and wait for a class action lawsuit to be filed against this company!

I have been an avid jewelry buyer on mercari for years, having purchased over 30k worth of transactions. Until recently I've never had an issue with returns and buyer protection.
I recently purchased a bracelet labeled as 18k which arrived damaged and not authentic. I submitted a return claim and was told since I tested the item that the damage I submitted the return for was actually caused by me.
I submitted a complaint to BBB only to be told they still claim I caused the damage I opened the return about, luckily I found the damage in the original listing which was undisclosed and uploaded this to BBB.
Avoid buying high end jewelry on this platform, if you claim it is fake they will say prove it. If you test it they will then claim you tampered with it and refuse the refund. All over keeping $30 or risking seller trying to get paid for item.
I've reached out to my credit card company for resolution

Poor communication from sellers, listing disappears before seller returns your message, payment system is scary

I had good experience with Mercari to buy an authentic high end perfumes ( Parfums de Marly, Initio) for the fraction of the price, I knew how to authenticate and always requested additional pictures to avoid fakes. Unfortunately, along with honest sellers there are a lot of scammers on mercari.The guy, who got extremely low score on ebay by selling fakes, now pushes all Parfums de Marly, Tom Ford and Chanel perfumes on Mercari. This company does not do anything about it and let poor buyers to be ripped off.

Mercari sellers beware! Dishonest buyers are lurking on Mercari. Avoid selling items over $50 and pricey name brands. Buyers will low ball all the time and just "like" items.

Scam buyers know they can:

-open a return and send you a brick or junk back.
-say your item is not authentic (even though it is authentic) to get their item free.
-say your item is damaged to get a free item.

Just be careful if you are an honest seller on Mercari. I've been selling for almost a decade on multiple e-commerce sites and scam buyers have quadrupled in the last few months. Protect yourself by taking good pics, documenting condition thoroughly in the description and taking video if necessary. I was almost scammed for over $200 by a Mercari buyer recently, so be persistent with Mercari customer service if a scam buyer tries to steal from you.

Only giving 2 stars because I had decent luck buying items $30 and under on Mercari.

Decided to switch from another platform well quitting after a week. No way to reach customer support. They approved return for no reason after "reviewing " it for 15 minutes. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! How convenient! At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Website itself not very convenient at all. If you are thinking to switch don't rush

I've had issues with several buyers who have a history of leaving negative feedback for sellers and/or returning items that are different than what was sent to them. Mercari allows this behavior and doesn't help the sellers. For instance, one item was a purse that was purchased from our family but the woman returned a makeup bag that looked nothing like the listing photos. I was furious because the lady previously left negative feedback with critiques about shipping and cleanliness of the brand new items we shipped her on another purchase. She then did it again, by requesting to return another makeup bag. Her reason: she already had a yellow makeup bag. Seriously. If can take hours for a seller to dispute.
We eventually looked her name up online and Missy Nauth from Findlay, Ohio, has posted infuriated comments on another selling platform. My issue is that Mercari continues to approve and allow these buyers to take advantage of the sellers, as they're not the ones losing money.

I wandered over from eBay as a buyer and I really like Mercari. I've had only one issue, which the seller did not ship, but I was refunded promptly.

I notice a lot of the complaints here are either from a single bad experience, sometimes directed at a specific seller. Often it appears that buyers do not realize what sellers have to do, or that they're humans as well and make mistakes (and buyers very often scam sellers, so sellers can get jaded fast).

Items ship with tracking, if tracking shows the item is delivered you've got 3 days to give the seller feedback or tell them something went wrong. If after 3 days you don't do anything, then it automatically gives your feedback and once the seller leaves you feedback as well, then they get paid.

It's a system that encourages honesty and politeness (although I can see that doesn't extend to some, whether they've had a bad day or who knows what.) All in all, I've been using the site and like it.

I've used mercari a hand full of times to buy and sell items. Since selling I've discovered that they don't offer a means for you as the seller to collect shipping. You have no choice but to use their label system and if by chance you have an issue with the label you could wait up to 2 days to have you issue resolved, 2 DAYS that your customer is going to have to wait for you to be able to provide tracking! If you don't want to use this faulty system you only have the option to have free shipping which you come out of pocket for! One of the most broken systems I've ever seen in a buying and selling service, FB sale is even better than this mess smh do not waste your time with mercari! I will be keeping my store on eBay!

Horrible - I ordered shoes for almost $100, and the shoes sent to me were two sizes smaller than listed. The seller conceded the mistake and I notified Mercari right away (within the 3-day required period), providing the six photos they requested to show that the shoes were the wrong size. The burden was put on me to ship the shoes back ***within three days***, with the refund (allegedly) to be issued after the seller received the pacakge; I was not able to meet the 3-day period for reasons outside my control (including the fact that I was transitioning jobs that week) and notified Mercarci but Customer Service would not help me or give more time and acted like it was my fault and my responsibility to bend over backwards.
Whenever Amazon has made a mistake, they have refunded me immediately and usually not required a return. I am distressed and have spent hours messaging them. I am down almost $100.
The whole practice of treating this as a return is flawed; I was not trying to return an item I ordered and didn't like, I was asking for a refund for boots in my size that I was charged for but never received.

I sold a brand new LEGO set that was retailing for $600 on Amazon and target we got it as gift on Christmas, the set was never opened and I posted the maximum allowed amount of pictures to show all the sealed corners. I sold it for $300 to a buyer with zero reviews. Had a bad filling should have canceled the order. But anyways I shipped it and after the item was delivered I got a msg from the buyer calling me names and said he wants his money back, he said the original Lego was replaced with regular Lego. I called him a liver because I sold him a brand new never opened set and he admitted in mags on mercari that he replaced the Lego him self and he doesn't care, and costumer service didn't care to read through msgs between us where he admitted to replace the original stuff, the kept telling me same stuff they will have him send the item to them so they can review the issue I kept telling them that he told me he will send them his own stuff that he put in the box and they didn't care to read msgs. And at the end they asked me if I want the item to be send to me. Are you kidding me, I know I will not receive my item he told me so, so why I would want it send to me. So yah he got the set for free. Using his name and address I found him on Facebook and he posted many pictures of this set with his daughter that he got for her birthday by scamming me. Yah don't sell to new sellers, I specially if your item is super expensive. Mercary doesn't care about you. All they care is about their square share. I sold on EBay for 8 years and had all 100% reviews never had any problems with people because I'm trustworthy seller and my reputation is very important. I switch to Mercari because EBay changed a lot of things that didn't work for me anymore. Mercari doesn't let you see how the seller rated you until you rate them. I'd like to see how I was rated before I rate them back, but no they wouldn't allow. This selling app is not as good as they like to appear. They charge to many different fees, and always fake buyers site

I received a response from Mercari stating unless I withdraw the dispute I filed with my credit card company for the charge from Mercari they have black listed me from the site. They said unless I with draw the dispute and prove to them that I did I will never be allowed to use their site. Threats appear to be their business practice and also allow their sellers to do the same.

I'm sick and tired of the sellers canceling my orders. Do they get a higher private offer? Why not give me first rights to reject? It's obnoxious and bad business! MERCARI needs to tighten this problem up. I could have purchased the same thing somewhere else in a timely manner but I forced to wait to see if the seller is going to flake out. See ya Mercari... there are much better sites that are reputable.

I will not be using this site again bought item wasn't shipped in allotted time. No refund. After several email request no refund no response. On June 6th get an email item is in transit, delivered on the 8th. Inquire about return, mercari replies it does not fit the category, then why did You send me an email to cancel because it did not ship within required time frame. Oh did I mention seller sent me an email 3 days after the purchase she had a flat tire, then on the next day I get the same generic email from her, then no further response. Never will I use this site

I agree that Mercari must fix their feedback system...

I want it fixed for a different reason. I have had far too many purchases, where sellers with an inaccurate "5-star rating" were terrible! And ultimately, I didn't even get to rate them after the sale to help correct it.

It is terrible than so many sellers on Mercari get away with being terrible sellers, selling fake or fraudulent items, and straight up lying when they describe their items for sale!

They can do this without worry, because Mercari only allows the 3-days to give feedback, and doesn't allow any feedback scores for cancellations or returns.

The 3-day feedback requirement is ridiculous! Most times it takes longer than that just to ensure an item (Bose, Apple, Beats, etc.) is authentic, or that the "New" item's warranty has not already expired. Or, the buyer may be out of town, and cannot rate in time.

And the biggest issue with feedback/review ratings- Mercari does not allow them for returned or cancelled items!

First off, "cancelled" and "returned" are not the same, but Mercari processes them all as "cancelled." Even if the item was sold, then returned 2 weeks later.

Most selling sites describe the two words:
- ***Returned items*** have shipped, been received, and because the item did not arrive as expected (i. E. damaged, fake, dirty, used, etc.), they are returned with Mercari's (or other site's) approval after verifying it is not as described.

- ***Cancelled Items*** were never shipped, because of many reasons. But, many of those reasons are due to the seller being terrible and not shipping the item. Reviews should possibly be allowed for cancelled orders (if done because of seller's negligence, dishonesty, laziness, etc.).

Both cancelled and returned orders can and usually are because of a poor seller. So, that is when a feedback rating is the most important! If everything was as described, shipped in moderate amount of time, and a friendly/neutral seller- a feedback rating is far less important than if the order was cancelled or returned!

Mercari must fix their feedback rating system, or the amount of poor sellers will continue to increase!