Mercari

I am (well was) a new user to Mercari, I had sold 4 items, 3 of which were completed and the 4th was shipped. I was corresponding with a potential buyer on a large/heavy item that I had for sale. She and I were negotiating pricing via DM and in the middle of our discussion all my posts were suddenly deleted and my account was limited. After asking 4 separate times over a 3 week period as to what led to this, no one would/could give me an answer. It was only after threatening them with a lawsuit to release my funds that did they finally do so. I have yet to learn what I did that "violated" their policies. I wouldn't sell again on Mercari if it was the last online selling platform on earth. The last person that emailed me made a snarky/curt response: "if you return to this platform, your funds will be held indefinitely". To which I put them on notice that if they used my private information for any reason, I would prosecute them to the fullest extent of the law.

Worst company. Literally had my dad in the hospital with pancreatic cancer, received a broken train the seller admitted he never tested before selling. Said he felt bad with my dad and wanted to refund me. Mercari had to approve. Said they would as a "one time courtesy" if I sent pictures. So I did, of the train and of my dad in the hospital holding the son the train was for, said they showed the train was delivered and won't refund. They don't care about you. Good luck.

I listed my item for sale and included pictures. Buyer received the item but asked for the sale to be cancelled due to "packaging issues". Mercari cancelled my item and let the buyer keep it and refused to provide pics of any issue. The buyer straight up scammed me and Mercari let them steal from me. Will never use again.

I purchased an item. Paid the funds in to the holding account. The item was shipped and tagged delivered by FedEx. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Since FedEx says they delivered my package, I can't get my funds back. The funds go to the seller. Who will also be filing a claim with FedEx for reimbursement. So the seller will get paid twice and I am out my money and the item. Buyer beware!

If you purchase any item on this site and pay for it. That does not mean you will get that item. If the seller is offered more money even after you have paid, the seller will ship it to the other who offered more money. You will the. Have to wait a week for your refund. Customer service sucks as well!

I ordered dishes from Mercari and they arrived broken. I cut my hand in the package it was so bad. Mercari required a dozen pictures and now wants me to mail them back to get a refund! I do not have a printer at home and they are recommending I go to a library to print the shipping label (our libraries aren't open!). Now they recommend I find a neighbor to borrow their printer. They can't mail me a label because they are an app based company is what the rep told me. It is ridiculous. I have filed a dispute with my credit card company.

Purchased a Dyson hair care system. It didnt work, took it to Dyson for repair. They advised the item was counterfeit. When I tried to contact the seller, Mercari blocks contact after 3 days. Called them, they say nothing can be done as it is after 3 days. Repeated contact, explaining that the seller is misrepresenting what they are selling, that this was counterfeit only led to the same answer. This is insane, they shelter a criminal with a policy that only hurts the buyer. Plenty of other places to buy in a much safer environment. Stay away

I'm a serious seller on eBay, but use Mercari when eBay is giving me a hard time about an item-- usually b/c they think it contains 'hemp' when it doesn't or something similarly stupid. Listing on Mercari is easy, but I find the actual transaction once the item has sold is a headache. A buyer has NEVER been able to leave a rating for me without having to message me multiple times to say Mercari 'won't let them.' And since you don't get paid on Mercari until the buyer rates you, that's a problem. By the time each transaction is complete the buyer and I have messaged each other so many times I might as well put them on my Christmas card list. I only use it when I absolutely have to, and I dread it.

I was given a 10% off coupon through an email. I followed the email instructions and made a purchase through Mercari. The 10% was applied during the checkout and then I proceeded to the payment portion of the checkout. After my bank account was verified, they automatically charged me the full amount, without the 10% discount. I contacted them several times and they kept asking for the same info over and over. Finally, after over a week of constantly contacting them on this, they said that they simply can't retroactively apply a coupon. I was SCAMMED!

I complained that I never received item. Mercari stated that I did receive item but tracking number indicated lost. Mercari cancelled my account after I disputed charge with cc company.

Expect no help from "customer service".

They need to make the sellers accountable. I tried several time to buy a popular item from several different sellers once I paid I never hear from seller again and never responded to any of my messages.

Customer service is the worst followed by horrible selling features. I can't put whatever I want to offer to buyers, I must put what mercari suggests which under sells my item. Takes WAYtoo long for items to sell. I sell more stuff on ebay for more than I'm asking on mercari. Avoid selling at Mercari unless you like the frustration. Horrible!

Sold a pair of UGGS boots, excited that someone bought it instantly (within an hour) but received a complaint that they had stain on them (which i posted all photos, not a single stain on the boots) and returned them back. However, this customer switched her ugly nasty boots with mine and customer service told me and my boyfriend that there is NO-ZERO foul play! No customer service help, just received an overall $#*!ed up service!.

The sellers never send out the items. When you try to contact the seller, the admin will erase what you wrote. Every time I have ordered, I wait two weeks and I never get anything so I always have to cancel.

They make you give credit card information before you even list anything or make a purchase WHY?
I stupidly gave them that information and wish I havn't now I'm worried they will illegally make charges to my credit card. Remember, they are a japanese company, not American. I listed 20 items for sale one day and a day or so later they closed my account for prohibited items - my clothes!