Mercari

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Florida
1 review
0 helpful votes
Follow Sharon S.
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Horrible I was not sent a confirmation of the order. The order was placed on an email address that was a backup address (not the one used to set up the account but any Mail still comes to same inbox) orders was said to arrive before Christmas but since it was not shipped until 6 days after order was placed and paid for, along with the fact that no confirmation was given and no tracking information was given I was forced to re purchase elsewhere to insure a little girl got her Santa gift. Mercari"s response was to say they were sorry but to wait and see if the tracking info did not show up and file again January 17th. The item arrived on Saturday
Two days before Christmas. Mercari will say they are sorry and then ask for your email address by writing to the email address they are asking for, your telephone number, shipping address, all information they have already. It is a stall tactic in my opinion. This was the first and LAST time I will use Mercari.

Date of experience: December 26, 2023
Arizona
1 review
1 helpful vote
Follow Jacob I.
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Similar to many people on here, a buyer purchased an item worth $108 and immediately requested a refund claiming I sent an item worth $. 05. I take videos of me packaging/sending my items and that wasn't enough proof that the buyer swapped the item. In addition, I have 70 reviews, all 5 stars and it was the other users first purchase.

Customer service is extremely unhelpful and just copy and paste the same response over and over. Please direct me to any class action lawsuits.

Date of experience: May 23, 2021
Georgia
1 review
0 helpful votes
Follow Laura S.
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Be aware, there is ZERO communication with Mercari, you can only email them and you get automated messages. They closed my account with no warning, they later stated I was selling an unauthentic item. The item was in fact authentic,I have been a Mercari seller for over 4 years with excellent reviews. They avoid customers, just be alert and never keep money in your balance account with them. They will shut you done without reason or validating the reason. Get a ground line or live chat agent Mercari. Move over to Poshmark they are available for their customers.

Date of experience: December 15, 2022
Virginia
1 review
3 helpful votes
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Worst
October 6, 2017

Dont waste your time selling here. Customer service does not protect sellers from scammers. Had someone buy something claiming they didnt receive the item when the tracking status specifically stated. Had sold here 29 times and received all five star rating. They suspended my account and when i asked why all they said was the customer didnt receive the item. Sell from this app if you like to give stuff out for free and deal with liars.

Date of experience: October 6, 2017
California
1 review
3 helpful votes
Follow Tammi W.
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I bought a dress for my daughter on Mercari. It had a small tear. Which I shared with them. They refused my return. Also, the description was misleading on the size. Turns out it was an XXsmall. Has tags stating this size. Could have easily been added to the description. Instead the description refuted to size medium. I will never use this site again. Buyers beware!

Date of experience: September 21, 2020
North Carolina
1 review
2 helpful votes
Follow Madeline H.
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I have been an avid Mercari user for sometime and I has mistakenly tried to trade items with a few sellers. I got a few warnings but they did not explicitly state what I did wrong so i wasn't sure. When I did find out, it was too late. They suspend ed my account forever and will never let me back on mercari. No leniency and no human decency. I miss selling and obviously would not attempt to trade now that i know it's against their rules but they dont care and will never let me back on the app. Guess they're making enough money they dont care if 1 person can't use it anymore.

Date of experience: March 30, 2019
New York
7 reviews
20 helpful votes
Follow C W.
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I purchased a skirt which was listed as good condition on Mercari. When I received it, I found some light brown marks and wanted to return it. The customer service representative Ron denied my request because the item was listed as "good condition" so it's NORMAL to have stains. And he said if I don't like it, I can relist it for a new buyer... WTF?! Why would I have to list a skirt with stains and find another dummy buyers in order to get my money back? Totally unacceptable. I won't purchase again.

Date of experience: November 29, 2016
New York
1 review
8 helpful votes
Follow Jules L.
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I ordered an item from mercari. HUGE MISTAKE! They took my money and said I would get an email when my item ships. Almost a week passes with no email so I go get into my account. It said my item shipped, but 11 hours later it informs me * the seller cancelled the transaction. They also claimed that repeated emails "bounced back" to them (claims email was wrong) COMPLETE bull$#*! since it shows my correct email address right in my account info. Now I have to fight these thieves to get my money back! Definitely going to help take these scumbags down!

Date of experience: April 19, 2018
Mercari R. Mercari Rep
over a year old

We're sorry to hear you've had an trouble with your transaction! Please note, occasionally emails have difficulty verifying with our system, which could have caused your initially issue. You should have been issued a refund at the time of cancellation, but it may take a few days for the funds to reflect in your bank account depending on your bank. If you have further questions or concerns, please email us at contact@mercari.com. Thanks! -DE

Illinois
1 review
6 helpful votes
Follow Alisa R.
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So I'm a new seller on Mercari and today, I got a message that I was selling "prohibited" items. There are lots of sellers that are also selling the very same items that I listed. But my listing got pulled.? Every item that I listed in the photo is being sold on this site.

Date of experience: October 2, 2019
California
3 reviews
19 helpful votes
Follow Lauren H.
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Best shopping App!
February 8, 2017

I know they have a bad reputation but this is my favorite place to buy/sell. They only take 10% opposed to Poshmark which is 20%, makes a huge difference for a seller and shipping is a lot cheaper too, can even do free shipping on things, which I use all the time on light items like makeup and tops to make it more attractive to buyers. Yes, you have to be careful as far as fake makeup but it's pretty obvious if it's too good to be true, it is. Sign up and use this code to get $2 off any purchase: NYVPRH.

Date of experience: February 8, 2017

Overview

Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
945
value
844
shipping
837
returns
824
quality
798
This company does not typically respond to reviews
+6