Mercari

My first order from them never shipped and they canceled it - so I ordered the same 2 boxes again - for a higher price - and the 2nd order arrived with 1 box damaged! The only solution they had was for me to ship both boxes back and get a refund (great) and I could try to purchase them again. I needed the boxes - they match the ones I already have - I've already waited so long for them to arrive, I just want to be done with this project - so what am I to do? Mercari offers no partial refunds - all or nothing. So I kept the boxes - and I'll face the dents to the back. But it shouldn't have been like this.

I made a sale shipped the day I told the buyer and she canceled while it was in post office, and still she keep my longchamp and mercari refund her money, how nice, I lost my sale and my bag, mercari didn't help me at all. First time I had problems with them.
I couldn't do anything since she keep my item or I don't have a way to contacts her, mercari never send a rerun item slip to her or intercept the package, the told me the package was going to get back to me, and it didn't, she received on her door.
No wonder why they are been sue and super bad reviews.I just los $50 thank you mercari

They closed my account because my wife was sharing my account since she got her account closed because she was selling some accessories that had letter "D" on it. She was trying to explain she never tried to sell fake items, she mentioned on the listing that those are "no brand," however Mercari thinks she was against the rules so they earased all her listings and closed her account! After then she was using my account with me and this time we didn't even do anything wrong and we got our account closed just because she was listing some posts with me! They said once you kicked out from Mercari, you can NEVER come back and they erased all the listingd and kick us out again. I had 49 selling total $2500 revenue with all 5 stars reviews! I did not do anything wrong and this how in a one sec Mercari will erase all of your listing and kick you off if anything you did they don't like or even feels like it.

I purchased a modem and it was never shipped even though Mercari said it was. After both myself and Mercari contacted the seller LeggoDaEggo there was no response from the seller and Mercari insisted my order was shipped and I received it. I live in Connecticut and they claimed I received it in Illinois so they paid the seller and told me my order was completed. After several emails and phone conversations with different team members I was given a supposedly credit on my account and a coupon for 25% off my next purchase. That never showed on my account. After many emails and phone calls I was able to get my money back but I will never use this company again. I also would stay clear of a seller known as LeggoDaEggo.

WARNING! WARNING! WARNING!
BEWARE...
A fake site with no customer service.
If you buy something the chances are you will not get it.
If you sell, you will not get your money.
And there is no customer service.
Stay away at all cost!

I speak from over 20 yrs experience selling online, mercari is ghe biggest, lieing, thieving, site out there. They dint deserve the 1.2% rating they have. They deserve to be shut down, sued, and made to reimburse all the loyal sellers they have screwed over. They can take your money without your knowledge, lie about why, znd erase any evidence that they took it. You are not allowed to open a dispute about anything they do or decide, and they do not answer or even acknowledge any questions or request you have in the matter. It's what ever they want yo do. I can't believe it's even legal fir them to do what they are doing. Don't get involved with this site, you will regret it. I've no idea why or how they are allowed to do what they are doing to people. I'm just beside myself, my advice DO NOT DEAL WITH THIS SITE, BUYING OR SELLING. YOU WILL BE CHEATED AND CAST ASIDE LIKE YOUR NOTHING.

Shipped out my item to the seller. It broke while in transit. The customer requested a refund and mercari asked if i wanted the item back or to let the customer keep the item.
Customer kept her refund and money was deducted from my account.
My post was removed from my own account so i could not even see it has ever been listed or sold.
Clearly this was an issue during transit and mercari decided to keep my money.
DON'T WASTE YOUR TIME.
Their ratings are horrible and an issue. I send all of my items overnight, still get low ratings for dumb things that i am happy to resolve between the buyer, but of course they don't reach out. UNFAIR RATINGS ARE A THING.

I've had to have a few rotten experiences to finally learn my lesson. This company is so difficult to deal with, and there's nothing that would qualify as a return…I literally received the wrong item once, another item a totally different color than shown and then another that didn't even work and they wouldn't give me a return on any of the three. It finally got to the point where I couldn't argue with the stupidity anymore, and I just gave up and took the loss. HORRIBLE….BEWARE!

They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. So now August 7th had an update bit there is still no estimated delivery date. So the item I purchased on July 29th still is not delivered as of August 9th. Its still sitting in the original city and state of the seller.
Mercari are money hunger scumbags. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. I hope they get shut down.

I bought an Omega Swatch to the Moon from their website adn when i finally got it. It was a fake. The box was different the watch color was different,labels on the box were mispeled. DO NOT USE THIS on the WEBSITE. They sell fake stuff. I have tried to return a fake watch sold through their platform, but they want me to spend more money proving the item is fake. I send them pictures for a watch that is reall vs. the fake one i got from them...proving that the watch is fake. Yet they want me to spend more money on proving it s fake. The box on watch has mispelling...are you serious guys. Swatch does not have mispelling on their label. This is ridiculous. This website is ridiculous and a scam. Save your money they dont authenticate their items like other platforms. DO NOT USE MERCARI...It s a Scam and their customer service is terrible...i am will never buy from this website and you should not either...STAY AWAY...

My experience as a Seller.
Sent a Starbucks Collection cup. Buyer claim insufficiency packing, means is broken and they cannot send you evidence of the broken piece?
This website is a SCAM! If a lawyer want to take this case, Im willing to stand up for it.
Where is their shipping or return policy said Sellers will not receive evidence from the buyers or from Mercari? That is a good way to make money! I have been robbed!
DONT WASTE YOUR TIME IN THIS WEBSITE!

I Sold an item on Mercari and used the shipping label provided by them as they suggested for my so called protection. They then claimed the item wasn't scanned into the system, that was a lie I have proof. They then rerouted my item to where I don't know then refused to assist me in tracking the item. UPS will not allow me to file a claim because I am not on the shipping labels account. They also refused to uphold their Insurance policy. Yes they scammed me don't trust Mercari with valuable stuff.