Mercari

I mostly sell on Mercari and rarely buy. I don't sell anything with real value because I'm terrified based on reviews to get scammed. My biggest issues are really the changes to the app in the last year or so. First, shipping keeps getting higher and higher, which I know isn't completely their fault but other platforms I sell on haven't gone up this much. They make you pay 2$ to withdraw money if you have less than 10$, which sucks because I've been selling considerably less over the past year and don't always know how long it will take me to get to 10$. They now make your items inactive after a ridiculously short amount of time, and it takes extra work to activate them again (especially if you have a lot). It's near impossible to get a hold of someone with the company. I do like how they now automatically rate you if your buyer didn't within 3 days, so that is good. I'm giving it a 3 because I've never had any major issues but over time this service seems to have progressively gotten worse and harder to sell on instead of better.

Recently bought a BluRay set on this site that turned out to be counterfeit - When I contacted the company about this it turned into a comedy routine in which every picture or detail I sent them via email was answered with... requests for more pictures and more details. I've never experienced anything like it - You think that when you tell a major online retailer that someone on their site is violating copyright law they'd be eager to take the bogus merch back and give you a refund? Not Mercari. And despite their supposedly having offices in the U.S., I don't think their customer service offices are based here. In fact, I suspect that the email customer service system is actually an AI program designed to exasperate anyone who has a complaint. I've never experienced anything like it before and hopefully never will again - I haven't gotten my money back, but I did use PayPal when ordering and they're usually good about refunds when it comes to stuff like this. Let's hope. I'll close with a warning: no matter how desperate you might be for a good deal, Mercari should be avoided at all costs. I'll never order from them again. PERIOD.

Account deletion currently unavailable. User interface is horrendous. My account was downvoted because I didn't rate the seller. Sketchy, low end site.

Where do I begin. The fees are insane, and both the seller and buyer are charged a ridiculous fee, the whole app and site are designed to trap users into their platform so they can get their money. They don't care about customer safety. Bots actively monitor chats and flag anything they think could potentially cost them money. All other markets warn you that you won't be protected should you venture outside the safety of their market but they understand if users feel safe they will shy away from fees simply to make a few extra dollars and accept the risk that comes with that, and that's on the user. Mercari will ban you for even mentioning going somewhere else with less fees or even for requesting more pictures of the product before purchase. Sellers have to overcharge for their products simply to make ends meet on this platform, I constantly see things sold that when I check on amazon, you can buy for 10-15$ less than the Mercari pricing, but they have to overcharge or they lose out. It's a sad market and they deploy tricks and tactics to keep users coming back. Coupons, credits, deals, etc... None of the other marketplaces need these shady tactics because they are solid platforms and are reasonable and respect their users. If I could leave zero stars I would.

I have been selling on this app for almost 2 years with over 2400 (that's right. 2 thousand and 4 hundred) positive ratings. I worked very hard. My response time is less than 60 seconds and I ship daily. However, with the recent March 2017 update, this changed entirely. New listings will NOT show up on the general search page or home page. I listed something for sale and checked it a few hours later, I couldn't find it. I used my friend's phone to search it and nothing. Even after I filtered down to the specific model, color, size, brand, and etc, NOTHING. I contacted customer service via email (they don't have a number for people to call) to find out why. They told me that they recently implemented something new "to prevent crowding" as they call it. This really sucks. No one will buy from me if they can't see my listings. This feature reduced my sales by 90%. This is one huge step backward. Mercari had A LOT OF issues, I didn't complain because it was FREE to sell. Now, they charge sellers 10% selling fee. Hopefully, enough people will complain about it and they will go back to the way it was or something different. Because if enough sellers leave, it will effect them as well. If you are thinking about selling on this platform, just beware of this feature. IT'S SO BAD. I have already moved on to other selling platforms because I need to move products everyday. A large chunk of my income is depended on it. Until they change this feature, I'm probably not gonna go back to them.

Love this site for selling or buying. I have sold over 100 items in two months, much more than I ever would on eBay. Mercari also has the lowest fee for selling out of all online selling stores. I had an issue with a scammer buyer and they actually got me my money! The buyers are Mercari are awesome as well not like the buyers from eBay. Though Mercari does have flaws they are a growing company that I think blew up too fast for them to keep up with at the time. It is getting much better and I never once had a problem with customer service. Calling may take a little longer than most but as I said they're a fast growing company this issue will be fixed sooner or later, but you can always email them as well. They respond quickly with an issues you have. Overall my favorite selling app, wish this site didn't get such a bad rep give them a chance to correct their mistakes and keep it moving. I got scammed on eBay for 350 dollars a month ago and I'm still in the process of getting that money returned. Not hating on eBay but to act like it is a much better selling site you're crazy. Mercari will keep improving if more have known about this site I probably would have sold over 200 items. So if you're a buyer looking for cheap goods download Mercari and give it a chance you won't be disappointed! All small independent sellers should try selling on this site, you won't get out sold by larger companies.

I purchased an Electric Ice Shaver from a Wall- - -, Researched ice shaver extensively prior to purchasing knew make and model right for me... Post said "New in box, never used - - supporting little people before a corporation I purchased this Upon receipt, the box had an orange upc sticker, particularly removed and many others on and removed. These stickers are on return items that go to pallet sale/auctions, I have seen many. Now I questioned "new" or "used". Did not want used concern's: germs, contaminants, health issue. I Immediately requested a return with all required pics, "had to open the box" and take the item out anyways for pic., "to many" emails later and about 16 pics of the item and box I was finally issued a return label. 24hours after shipping, I checked the status, to find a message from the seller, "calling me a liar, accusations about making a hasty purchase and making it difficult for his business"! I had to follow the policy not to message/ email the seller per customer service. "But the sellers can intimidate the buyers"! Per "his" message, "he has pics also" told me how I should return the item", which I had gotten from Customer Service already. I expect that he will dispute the return... beware Mercari does not have requirement on pallet items or how sellers treat buyers, get all
Details before any purchase. (I shortened sellers name to protect myself from retaliation and respect)

Like many people, the pandemic has put a hurt on my finances - so I decided to clean out my closet full of luxury handbags, some shoes and jewelry. Everything was going great - real great. But, they make you pay $20.00 to authenticate handbags - and if you decline (because you know it's real) they will do everything in their power to nit-pick you off the site. For example: suddenly making your posts inactive or deciding something is lost in the mail and refunding a customer without talking to me! So rude! I was tracking the package in question - and it would have arrived late - but just how the USPS works at the moment - not at all. It was wonderful UNTIL it wasn't. At the moment I hope everyone stops selling there. As a seller can't reach out & speak to anyone - so you're left with a dictator-style situation. Sorry. I like a democratic company where I can at least reach out and talk and see what we can do together to warrant whatever problems arise - but no. It's Hitler - or nothing at all. Good riddance! I used to love this app - now I detest it.

I have been selling on Mercari for several months now, having earned over 120 five star reviews, 100% customer satisfaction. I also made many purchases. Mercari decided to change their shipping policy, and listings automatically defaulted to seller paying shipping. I had an item on sale for $25.00 and my original posting was buyer pays shipping ($15.00, it was a large object). Because of the default I ended up making $7.50, having to pay the $15.00 myself. I have been in contact with Mercari multiple times, and have written negative reviews on other sites. I also filed a complaint with the Better Business Bureau. Mercari's response has always been they were sorry but unable to do anything, not taking responsibility and blaming me. I truly loved Mercari (was fed up with selling on eBay), but any company that refuses to resolve such a simple issue doesn't deserve my business. I pulled my remaining listings (dozens of them), and will no longer buy or sell on Mercari. If I can just steer one person away I'll feel better about it. They are greedy, do not care about sellers and any company willing to throw away many years of potential profits over a mere $15.00 refund seems on the road to self-destruct. I do not wish to hear a response from them, but their practice is to try and act like a caring company (they are not). It's tempting, but if you sell they will get you eventually.

I love this place I'm able to score some dope things for a great price and if you receive something that wasn't as described your able to return it

I lost money selling stuff on the Crappy app. If I could give it a zero I would. They lost my first purse i wanted to sell. They take a charging fee too. You are better off selling it on offer up. DONT WASTE YOUR TIME AND MONEY

I'm disabled, which is why I used Mercari. I purchased an item for less than 10.00. It arrived broken. The Seller used almost no bubble wrap to wrap breakables and then mailed them in a thin plastic mailer. I documented everything to Mercari with pictures. Their decision was that I had to return the item in 3 days before getting my money back. I explained repeatedly this was punishing me as I do not drive, have a life threatening illness, do not own a printer and was a new resident of the state I'm currently in and know no one yet. Mercari kept telling me to find a friend, a neighbor, etc. I don't know about you but I don't typically appreciate a new person moving in contacting me to do me a favor before they even know me and I them. The world can be dangerous! Mercari said it was a "rule" and if not returned, they would release funds to the Seller who should have known how to mail something properly and didn't. She didn't have to do anything! And no amount of asking Mercari to look at people's circumstances mattered. Stock answer-- it's the rule. Sick or dying, too bad. They care not! I thought they could at least make some decisions based on intelligent thought and reasoning. They treat handicapped customers atrociously!

I sold multiple items on this site and was never paid. Hard lesson learned! I will never sell on mercari again. Stick with Ebay it's so much more reliable!

I made a purchase and the seller only sent part of my order which was for $450 when I complained Mercari went ahead and automatically give the seller a positive rating then completed the transaction with no resolution by the seller to complete my order, then closed it all down as if it was all good. They do not protect the interest of the seller in any way at all and have arbitrary timelines that progress a sale even if there is a need for resolution by the seller. DO NOT USE THEM!

I purchased a so call "Saffiana leather Furla bag" I went to request a refund as the bag is fake. The material feels like a sort of PVC material, parts of the bag are glued and not sewn, the stitching is off, there is no tag or I.D. number, all of these things scream "knock off." However, it was listed as it was a "Furla Saffiano leather bag." The site will not allow you to complain at all. I go through all of the steps and it will not let you submit any type of criticism. The only box it will allow you to check is the "I received the package and accept the item." If you do Not submit a review, it will submit it for you and you can Not complain or get a refund. "SCAM!" This site is a scam, I am out money, Mecari sit has no human contact. The site will not even allow me to email them. No phone number to call them either. Do Not use this site to buy anything!

WARNING ALL OTHERS.

Seller named: beeautyinlife

Stupid seller cancelled my purchase without notice. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. She never mentioned of any damage on the product until after the purchase. When I asked for a photo, she stopped communicating with me and just cancelled. Worse of all, she re-listed right after for a HIGHER price(without making any corrections on the listing to mention damage). Wtf? When I looked at her records, she had dozens of cancelled transactions.

The app doesn't allow buyers to leave negative reviews after a cancelled order which is stupid you can't warn others.

Seller should be banned from the app. Flag her account! Why is Mercari still allowing her to sell on their platform? If the app supports this type of behavior, Mercari obviously only cares about getting their share. They'll side with whatever is beneficial to them. They don't give a $#*! about BOTH buyers and sellers. Their response is always general answers that doesn't do $#*! to solve your problem.

Don't buy anything from this horrible seller. This is the worse app I have ever used. PERIOD. Run. Save your the headache. Trust me, not worth it.

Today was my first time using Mercari, and it'll be the very last time too. I tried to buy an item that I found listed on Mercari through Google, and in order to buy it I opened a Mercari account for the first time. Mercari has a make offer function and I thought the listing price was high so I made an offer that was $10 lower than listing. The seller accepted my offer, but after the seller accepted the offer, the transaction actually failed. The seller wrote me and told me this has happened to her multiple times; when people made offers and she accepted, the transaction would for some weird reason fall through. So I just decided to try again. But when I was trying to make the offer again, I saw that it had been advertised on the items page that an offer had been made and that it failed, and suddenly this item was in two other people's carts. (Mercari must've notified these people who were watching this item about this failed transaction of mine, so suddenly everyone was trying to buy it.) So instead of trying to submit the offer again and losing it while waiting for the seller to respond, I just paid full price. This whole experience was STUPID! It sounds to me like there's a giant flaw in the system. Why would you provide a make offer function if it doesn't work? Are you intentionally trying to sabotage the buyers' success so you can create opportunities for the item to sell better? Well good job, you may have made this item sell at full price, Mercari, but you lost me as a customer FOREVER! I'm definitely going back to eBay and NEVER coming back to Mercari again!

I'm reviewing as a seller. I found this and figured it'd be a good way to sell my items faster since I have them listed on eBay and Poshmark. Unlike the two other platforms, Mercari doesn't allow listing items from the desktop computer. I don't get why. I would have to transfer images to my phone just to upload on the app. It also won't let me copy and paste product titles or descriptions. Then the app refreshes too quickly, that when I upload images and leave the app to get more information, the app closes the "listing" window. Plus, this would just encourage sellers to make errors since it's hard to work with the small device, at least in my opinion.

You can only upload FOUR images of your item! FOUR is not enough. I would say the low fees and shipping options are the only reason why it's better than Poshmark. Only allowing four images is definitely going to encourage problems with potential buyers. They won't get the idea of an item just from four measly pictures. Sorry, but I rather not risk having every other problem everyone else here seems to have. Mercari has potentials but some of these things need to change.

Don't buy from mercari I purchased one time from them someone tried to sell me some quote advertised rose and gold size 7 Doc Martens they arrived pewter Chrome size 6 clearly says size 6 on the label tongue of the boot the seller refuse to respond to my questions about why she did this and mercari delayed responding to me a week or more after several emails with photos sighting excuses that I waited to pass the three days to contact them and I did not contacted them immediately the day I got them and also lying about other things such as not being able to open heic formatted photos from my phone which is what all phones phones use and photos making excuses as to why they won't refund the money and giving me a huge household save yourself a headache and do not purchase from mercari I've had no problems with Poshmark or eBay

Using Mercari is a nightmare. Many of the things you need to do can only be done on the app, which is not intuitive at all. After cycling through the same screens over and over for at least 8 cycles under the guise of security measures, I was finally able to log on and place an order. After two weeks the order had not shipped, even though I was charged immediately. I tried to contact the seller, but I couldn't receive my authentication text because my phone number had been tied to the wrong account. When I finally got that fixed, I contacted the seller to find out when my item would ship. Nothing. No contact. Crickets for a week. I finally tried again to get into my account and cancel the order only to be directed to use the app. You can't do anything on a regular web browser, it seems. Even when Mercari sends an email with a link to take some action, it can't be done because the web version has almost no useful features. That may be fine for those born in the 21st century who live on their phones and tablets, but I'm much more comfortable using my laptop, so when it comes to using Mercari in general, I'm forced onto a tiny screen with a poor user interface. I've now gotten through the hoops to request a cancellation for my unshipped item, and so I wait. No help so far from Mercari's so-called support, so I don't think there is any actual buyer protection. Even if I find a killer price on an item, I won't try to use Mercari to purchase it. The platform simply isn't worth the headaches, and I don't appreciate paying for items that I will never receive.

For anyone ever thinking about selling on mercari; don't. Let me tell you a little story. Things were going great, I was finally selling and getting all 5 star reviews. I decided to buy something from another seller. They were designer jeans I'd had before so I knew they would fit. I purchased. They show up, and they're not the same item as pictured. They're 2 sizes smaller, a different color and had damage not listed. I was very nice and reached out for a return. The seller refused the return. Mercari sided with them. So I decided to dispute the charge with my bank. I felt it was not right I didn't receive what I paid for. Well, 24 hours later my account is locked. This was the 19th of May. Mercari has forced me to cancel my dispute, is holding the funds from the money I've earned, and stopped responding to unlock my account. I've spent hours, over 45 messages to mercari, 4 calls on the phone with my bank, and still nothing. I was forced to cancel the dispute AND they still kept my account locked. The phone number they use is not real. I've had friends in different states try it. There so nobody to reach out to. You send a help message and days later, maybe get a response. 99% of the time it's and irrelevant bot response. Screenshots are from when I actually got a person. Even worse customer service!

I've contacted and filed a report with the BBB and at pissed consumer. The worst part is, while you're account is locked, they will still sell your items but you won't get the money! I figured out how to put my shop on vacation so they can't do that but not before 2 items sold. If you don't ship them your seller rating drops automatically. The last picture is what happens when I try to deposit my money.

Moral of the story, don't use them. I'm so upset because
1. I need the money.
2. It took months to finally start selling and built up reviews.
3. I'm just being bullied by mercari at this point and given the run around.

Purchased an $80 dollar item. Due to mercari's policy, you aren't allowed to see or request tracking info for 3 days after items ship. But if you dont contact them to get tracking then you can't get a refund when item arrives. Once the item arrives you have 2 days to rate the seller to complete the transaction, OR THEY RATE THEM FOR YOU. There was no update on the shipping, no tracking. I asked the seller, no response, then this morning, I got 5 emails in a row, just minutes apart minute apart"order delivered" "rder shipped" "c"plete transaction" "tr"saction complete" In that order. I was scammed. Item never arrived and Mercari said "we "n give you 5% off a $20 purchase for your $80 + tax and shipping loss.

Been using my car for well over a year never any problems hundred percent positive feedback I've sold and purchased out of the blue today they told me my account was suspended due to suspicious buying okay what is suspicious because I bought something that is a little more than what I usually buy I don't know and you can't speak to anybody of course on top of that I had a ballance they will not let me get now two point blank they still make money and I have been looking into this and they have stole hundreds and hundreds of people's money and done the same thing I will be looking into a class action lawsuit at this point for those of you still usually app and liking it make sure you transfer your balance as soon as possible because they will revoke your privileges the first chance they get which doesn't make sense considering we are how they make money buyers and sellers beware take heed to what others have said