WARNING! WARNING! WARNING!
BEWARE...
A fake site with no customer service.
If you buy something the chances are you will not get it.
If you sell, you will not get your money.
And there is no customer service.
Stay away at all cost!
I purchased ser a pair of Earno hearing aids for $850 and two weeks after receiving them one failed. After a few weeks of meaningless back and forth with Mercari I gave up waiting my time. This with Merciari then took me past the time I could leave a comment for the seller. So, the end is the seller got my $850 and I have nothing.
One star is me being generous.
Beware when selling items on Mercari.
They provide cover for scammers.
I sold a laptop which was then returned for bogus reasons (Mercari instantly approved the return). When I received the item everything looked okay. I set the laptop back up for myself but noticed that my graphics card wasn't working. After days of troubleshooting I realized that the buyer had switched out my motherboard with a damaged one. I know this because the motherboard has a completely different serial number. I've owned the laptop from new and no one has been inside that machine while it was in my hands. I have the original box and stamp showing the correct serial number. Upon further investigation I found out that the motherboard isn't even the correct model for my laptop. Despite overwhelming evidence of this fraud Mercari will do nothing because it wasn't bought to their attention within 24 hours of me receiving the returned laptop. This scam is specifically engineered to make reporting the problem within that time an impossibility. I'm left with a badly functioning machine that I can't even sell because it doesn't have the correct motherboard. Mercari couldn't care less. I've reported it to them multiple times. Each time they point to their 24 hour nonsense. They do not care. Save yourself the hassle and DON'T SELL OR BUY WITH MERCARI.
Mercari has told many sellers that they're in violation on terms of service when the seller has done nothing wrong. It would be a good item for Mercari to revisit their IT department and how they track these violations as they have FALSEY accused many Mercari sellers of things they have not done. I'm so disgusted with this platform!
My bank denied my credit card because it does not consider Mercari to be a trusted vendor. In addition, the total charge for that order, including shipping, turned out to be almost double that of the list price. Perhaps MERCARI though I might not notice? Bottom line: If Suntrust thinks the site is unsafe, I think the site is unsafe.
Nicole I guess is the go to person and or spokesperson for Mercari and she definitely needs to go and not to another job but back to school, her education had to have been an "F" in all that she does.
Seller dawndollie is a dishonest seller she sent me a broken atomizer spray for $28 and she claimed that it is in perfect working condition. Mercari does not even allow me to give her any feedback. She continues to sell broken items on her listings in Mercari claiming that the items are good, but will send buyers broken items.
Shipped out my item to the seller. It broke while in transit. The customer requested a refund and mercari asked if i wanted the item back or to let the customer keep the item.
Customer kept her refund and money was deducted from my account.
My post was removed from my own account so i could not even see it has ever been listed or sold.
Clearly this was an issue during transit and mercari decided to keep my money.
DON'T WASTE YOUR TIME.
Their ratings are horrible and an issue. I send all of my items overnight, still get low ratings for dumb things that i am happy to resolve between the buyer, but of course they don't reach out. UNFAIR RATINGS ARE A THING.
I've had to have a few rotten experiences to finally learn my lesson. This company is so difficult to deal with, and there's nothing that would qualify as a return…I literally received the wrong item once, another item a totally different color than shown and then another that didn't even work and they wouldn't give me a return on any of the three. It finally got to the point where I couldn't argue with the stupidity anymore, and I just gave up and took the loss. HORRIBLE….BEWARE!
They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. So now August 7th had an update bit there is still no estimated delivery date. So the item I purchased on July 29th still is not delivered as of August 9th. Its still sitting in the original city and state of the seller.
Mercari are money hunger scumbags. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. I hope they get shut down.
I bought an Omega Swatch to the Moon from their website adn when i finally got it. It was a fake. The box was different the watch color was different,labels on the box were mispeled. DO NOT USE THIS on the WEBSITE. They sell fake stuff. I have tried to return a fake watch sold through their platform, but they want me to spend more money proving the item is fake. I send them pictures for a watch that is reall vs. the fake one i got from them...proving that the watch is fake. Yet they want me to spend more money on proving it s fake. The box on watch has mispelling...are you serious guys. Swatch does not have mispelling on their label. This is ridiculous. This website is ridiculous and a scam. Save your money they dont authenticate their items like other platforms. DO NOT USE MERCARI...It s a Scam and their customer service is terrible...i am will never buy from this website and you should not either...STAY AWAY...
My experience as a Seller.
Sent a Starbucks Collection cup. Buyer claim insufficiency packing, means is broken and they cannot send you evidence of the broken piece?
This website is a SCAM! If a lawyer want to take this case, Im willing to stand up for it.
Where is their shipping or return policy said Sellers will not receive evidence from the buyers or from Mercari? That is a good way to make money! I have been robbed!
DONT WASTE YOUR TIME IN THIS WEBSITE!
I Sold an item on Mercari and used the shipping label provided by them as they suggested for my so called protection. They then claimed the item wasn't scanned into the system, that was a lie I have proof. They then rerouted my item to where I don't know then refused to assist me in tracking the item. UPS will not allow me to file a claim because I am not on the shipping labels account. They also refused to uphold their Insurance policy. Yes they scammed me don't trust Mercari with valuable stuff.
Don't use this site! Item I purchased was broken. Company refused to help resolve the problem with the seller! The seller and I struck a deal to refund a portion of the sales price to have the item repaired. Mercari stepped in and prevented the deal that the seller and I mutually agreed to. Customer service did nothing but give me the runaround and repeatedly quote their return policy. NEVER USE THIS SERVICE!
I opened an account and found a few things i liked and purchased them. Couple hours afterwards i get multiple messages all at once... mercari canceled my pruchases and closed my account? For what? I have tried sending emails, called, and no success. NO REASONING..
First let me say that to get a hold of customer service is close to almost impossible! It's all FAQs that give you the run around. Best way is to go under "issues with buying something", then at that point, one can write to customer service under a headline that has nothing to do with your problem. But once they respond, it's like they are not even human. Repetitive responses and then they close the communication. You cant clarify any confusion and you are left with "WTF?" feeling. Its better to go through FB but even through there, I feel as if I am dealing with the dumbest customer service reps ever! Hey Mercari, save everyone precious time by at least not deleting certain transactions from our history. Just add "TRANSACTION CANCELLED". I need to know how much I am being refunded on an order that was damaged. No info on this transaction anymore and still no refund!
We appreciate the feedback you left regarding our customer support team and the desire to have cancelled transaction information available. We'll be sure to pass your feedback along to our Product and Development team for review. If you still need information on your cancelled transaction, please write to us on Facebook or at contact@mercari.com. Thanks for using Mercari!^DE
This is the world of evil weasels! Scams and scamps. App is hard to use, can't really use desktop computer at all. Must Download app. Buyers are shady people, they'll purchase without reading description then yell at you for thier own problems of not reading and return stuff. Mine was returned in an empty box like my mizuno new running shoes. Buyer blocked me so I couldn't respond to her email. Some Sellers seem scammy also I got a shirt wrapped in a ziplock bag with a mailing label slapped on it, oh joy! Many kids under 16 selling here. Not a site for grown ups. I'll go back to ebay despite thier problems
Product was obviously damaged when sent to me. Open your box right away as customer service is limited and does not protect the consumer. Does this look like something that's worth $42.00? Beware
Wrong item received from seller Lindsay Patten, Santa Cruz. Impossible to return or contact company. I've tried every possible way but always go in circles. This company must be a SCAM!
I was selling on mercari and they revoked my privlages for multiple accounts i didnt know i had another account but it was from years back they wiped out my items the customers got to keep their items i had already sent and as for my $135 that was owed to me they kept it they dont respond ti any of my messages i was a 5 star seller if wanted to revoke my account ok thats fine but ripping me off for my money is just rediculous
We're sorry to hear you've had your account privileges revoked for multiple accounts and you've had your transactions cancelled. When multiple accounts are detected, Mercari conducts a thorough review before canceling transactions and accounts for violations of our Terms of Service. You can find our policies regarding multiple accounts in our Terms of Service page in the Help Center. Thanks!^DE
Overview
Mercari's reputation is marred by significant customer dissatisfaction, primarily due to issues with product descriptions, return policies, and inadequate customer support. Many users report receiving items that do not match their descriptions or arrive damaged, with little recourse for refunds. Complaints highlight a lack of effective communication from both sellers and the platform itself, leading to feelings of frustration and mistrust. While some customers appreciate the streamlined buying and selling process, the overwhelming sentiment indicates that unresolved issues and high fees overshadow any positive experiences, suggesting a need for improved customer service and clearer policies.
This summary is generated by AI, based on text from customer reviews
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That sounds like a frustrating experience but rest assured our team would be happy to help! We'd like to kindly request you send us a message via the in-app Help Center or email support address at contact@mercari.com so we can help get your account up and running!
Thanks in advance for your time and cooperation.
Best Regards,
Team Mercari