Mercari

The buyers and sellers are cheap skates they all want something for nothing the buyers and sellers make u lower your price till they pay what they want you to pay otherwise they just like it were u will drop your price this is not a selling website at all this is for people who want $#*! cheap as dirt

I brought a purse that was suppose to be a coach bag. When I received the bag it was in good condition so I did the rating. Come to fund out a week later when I was going to start using it that it was a fake bag. Contacted CS and was told I would have to take it to a coach store and get it put in writing that it is fake. I sent pics of a real bag to show them the differences but was told they would not have the seller refund me. I will be closing my account and not doing business with this site. Total disappointment in the way this was handled

I was given a very unfair rating and comment that was a straight out lie. I have over 100+ all 5 star reviews and now today a 2 star with nasty comment despite buyer acknowledging item was received in condition stated and in reasonable amount of time. I reached out to Mercari both in email and on twitter and they refuse to remove it, even though I gave a review of a seller one time for waiting 3 days to rate and that buyer got it removed by Mercari. They had the GALL to offer me a $10 off $50 purchase instead!
They don't play fair and obviously pick and choose what they want to do and side with the buyer and not the seller.

Hi. I loved selling my unwanted funko pops on Mercari. For the past year I have been selling like crazy. I did sell a few high priced pops. I sold one that was worth 150. The buyer bought it and then changed his mind after having for two days. Mercari said they were reviewing it and it took two weeks to come back with a decision. After I sent 4 emails. Mercari did side with the buyer though and now the buyer has a week before they have to send it back... who knows what happens after this. I feel Mercari does not protect the sellers and fail to give you a reasonable way to get in touch with them when something goes down. I will never deal with mercari again and for sellers out there be careful..

I ordered a ring that the listing I read clearly as it stated the jewelry I purchased was sterling silver, rhodium plated, no tarnish, yeah ok, my finger is green after maybe a week and they refuse to give a refund and the worst part is the seller blocked me and they knew I was ripped off and didn't care. The site is a joke and they need to learn how to handle disputes.

Lied about offering a return label promised... screwed me out of 75 bucks for a piece of mislabeled and unusable walker for my blind wife... really nice move... bunch of 'rectal cavities', if ever there were...

They provided wrong shipping options and weight and post office wouldn't deliver without extra shipping. Seller said they just choose what Mercari defaulted to. Mercari states in their help under "Why was I charged for overdue postage?" (apparently they have this happen so often they created a help section specifically for it) that they will credit you back with store credit and deduct from seller. They also told me this in a chat. However, once I paid the extra 5.63 in shipping, the credit they gave me was only good for 30 days. Had I known about the 30 day expiration, I would have refused delivery. At no point was I ever told about this expiration and it's not in their help section. When I brought this up to them, they said there's nothing they can do and marked the ticket as resolved.

I purchased 3 handbags. The first one arrived folded up in a poly mailer. One of the other two was a counterfeit Coach. When I made the purchases, I didn't realize you had to set up an account, rate, review, etc. I thought it was a straight-forward purchase. Because I didn't create an account, I can't 'rate' the sellers. Once I realized, I did create an account, but it won't link to my purchases. When I click on the email to rate the transaction, it simply states 'transaction cancelled.' However, funds were taken from my bank account. I can't find anyway of contacting service about the damaged purse and the counterfeit one. So, I guess I'm just out of luck? Terrible shopping experience.