MercariReviews 2,404

I was on vacation when a buyer asked me to bundle a few items so she could buy them together. When I tried to list that bundle Mercari suspended my account because of my out of State IP address I think. I had $40 in my balance from the previous items I'd shipped out and Mercari stole that. The app closed my account and kept my balance. Interesting way to steal. There is also no customer service what so ever, you can never get your answers. Just stay away from them, they are thieves.

1st- Perfumes are combustible and not allowed to be shipped first class, no matter if the option is there shipping USPS with the Mercari label is ILLEGAL and will subject you to fines because it can catch fire on a plane. The special rates through USPS exclusive to Mercari are for first class packages ONLY. This probably means your cheapest legal amd protected option is UPS Ground.

2nd- people will try to convince you to cheat the system but telling Mercari that your package is under 1lb even if it isnt, so they can get 4.99 shipping via USPS, or they genuinely won't know the rules. You must include the weight of the packaging materials in that figure. The post office rates everything by the nearest pound so if your package is 1lb 1oz, you're going to be rated for the (up to 2lbs) option. This means that the item either will get sent back to you or will have postage due for the buyer and the post office with hold the item until its paid. That comes out of your profit.

3rd- some people use methods outside of mercari to ship, like paypal. This is directly off of thier FAQs: " Mercari isn't responsible for lost or damaged packages when you ship on your own. For items weighing more than 20 lbs, sellers will need to pay for return shipping. Note: Mercari cannot reimburse shipping labels when you choose to ship on your own. Pack and Ship is a packaging service offered through The UPS Store."

This means that if the buyer decides to say the item didnt arrive or it arrived damaged, you are out your product AND payment. Buyer keeps both.

Source: I looked into all of the policies personally and I work in the postal industry.

I sell on Mercari. A package disappeared. I shipped on the 24th of November and it was scanned on the 30th and was gone. They contacted me about it, which was odd, and asked me to contact the USPS, so I did and they said it was running late. They said to contact them if it wasn't there by the 10th of December, so I did. Today they cancelled the transaction, refunded the buyer, then told me I used a stock photo so the shipping guarantee doesn't apply and I wouldn't get a refund. I blew up. They deleted the listing and said it was resolved without doing anything for me, so I am expected to blindly send stuff out, and if something happens, they can make up any excuse they want to say their rules don't apply. Sell on another site, Mercari is trash.

I had 5 stars 1300 ads 1000 items sold. Closed my account for selling fake stuff, NOT TRUE! They never responded to me & i sent countless messages. If i was going to sell fake stuff i wouldnt have taken the time to post 1300 ads. THAT TAKES ALONG TIME!
Mercari is run by idiots. Ive sold for 5 years mow. They will have u runninmg around in circles. Bottom line they dont care.

Well has a. Buyer its great but has a seller its pretty bad. The support is garbage at best. Better hope there's not an issue with anything you sell because what happened to me should be criminal. They lie and say invalid tracking numbers but they are not they do not help when your dealing with a real a**hole customer that just won't wait for a day or to for mail to update theres a pandemic going on people sh*t is slow. Bottom line i have sold at least 50 things and I have wonderful feedback and only had 2 issues with same customer and both times mercari gave back refunds without contacting me at all just beware ebay is much better for sellers. Also there are a lot of lazy sellers and really bad buyers so make sure you don't let people with zero feed back buy from you.

Seller must have packaged a broken item because it was packaged in large bubble wrap and the broken plate was between a plate and bowl that were intact. They have no clear dispute process, so when I tried to write a review, a message popped up saying if I complete the review, I will not be able to return and get a refund. I backed out and called, but you can only leave a message with the promise that they will call back within 2 days - don't hold your breath. I never got a call. They started a request for a return and later denied it for one of 3 reasons, which none of them apply. I tried to call and email with no response. I will ask my bank to reverse charges and never buy from them again!

Tried to make a purchase on Mercari... seller contacts me within hours claiming she sold them on a different site (super unprofessional!)... so I tried to buy a different pair of shoes from a different vendor... within a few hours mercari cancels my order and suspends my account... requests a bunch of personal info and come to find out I dont get my money back in time to purchase the present I need to for Christmas... why do they wait to ask for info until after they have your money?... super shady... avoid this site like the plague

I was banned for no reason and they won't even tell me what I did to get banned. I have asked through calling, email and their help center, as I thought the ban was a mistake or glitch. They only respond with automated messages and they don't answer any calls or even call back. It is entirely done by robots. You can get flagged and banned for no reason, and they can steal hundreds to thousands of dollars from you without any consequences. Not trustworthy at all! Beware of this site/app!

Mercari's legal counsel has not met our deadline to respond to our legal notice to remove counterfeits of our brand from their website. One of the WORST corporations with this business model of online retailing. Even eBay removes counterfeits in less than 24 hours. Mercari is blatantly engaging in illegal, willful counterfeiting and failing to take any action. We have contacted their web host, Amazon Web Services, and will demand they remove the counterfeits. DO NOT BUY FROM THIS WEBSITE!