Mercari

I tried to use this app because a friend recommended to use it to sale some of the products from my cleaning convenient store. At first, I thought it was easy to post items but later I found out that cheap and ignorant people will make ridiculous offers like how are you suppose to make money? On top of that, they can even suggest to remove your listings simply because is not the price they want, and at the end Mercari buyers made them remove many of my offers. Even though my prices were very competible, I really never sold anything in that app and I tried to complain via email or a live agent to address this inconvenience but it was impossible and very frustrating.
Also, I completely removed my adds there because I read on another review company that they do not pay their sellers.
I suggest Not to waste time on this app if you are a seller but if you are a cheap low baller prick buyer, is the best place to keep them busy.

Mercari is a scam for sellers! Do not sell on Mercari, if you do you will get screwed. I "sold" an autographed Football and the buyer didn't review the photos and caption of the item clearly and when he received the item he requested a return because he said the autographs were "not original". Which they are and the COA that I listed explained the signatures. Anyway, Mercari sided with him and didn't even ask for my side of the transaction! How do you undo a sale without speaking to both parties?

It cost me more than $300 loss.

Don't sell on Mercari is all I can say!

Any time someone offers you less & you won't accept their offer, they whine & sometimes become irrational - verbally abusive.
Who ever complains 1st... the other is automatically suspended.
It's a completely unfair business.
They take 10% of your money & over charge in shipping all to profit themselves.
If basic shipping starts at $4. But your PKG was $2.45 to ship... Mercari keeps the difference! If it's over the $4 your PKG is returned for more postage. Mercari sucks money from sellers & buyers that way!
It's hard to sell too because theirs to much for sale & no way to boost your listing without totally redoing it. Then you lose your likes & possibly them buying it!
It all around sucks!

Really great app if things go smoothly, the main issue is that if your tracking isn't scanned and it doesn't state it's been delivered, you can be left in limbo forever as the buyer can state it was never delivered. Also, if you misjudge your weight at time of drop-off for an item you sold. You have to; cancel the sale > change the weight of shipping > relist the item > have buyer pay for it again > and then you can ship it. It is a sure way to lose a buyer since it requires so many steps. It would be nice to have a function that can change weight regardless of it is shipped or not as issues can arrive for shipping; larger box required, more packaging protection, etc.

When I first started Mercari it was a decent and legit site. Now anyone can just come on, make some fake listings and get away with it. I will never shop Mercari again. Nor will I sell on this platform either. Was scammed for the first time by someone who supposedly made a completed sell but it was not legit. Then it takes forever to get ahold of customer service. And when it's on the weekend it's impossible so the 3 days you are supposed to have to rate or dispute just goes by. Never again. The seller sent me an empty tiny envelope when I ordered shoes.

This company astounds me with the most unhelpful, unprofessional, and complete ignorance when it comes to customer service.

I bought an item on Mercari about a week ago and the seller shipped the wrong item entirely. The price difference was very significant so I reached out to the seller and told him the issue. He immediately responded and stated it was his fault and he would refund my money to start the process through Mercari. The problem was, because of confirming with him, I started the return one day outside of the 3 day return policy. I asked Mercari to make an exception that the seller admitted the mistake and was willing to refund my money. Well 10 customer service reps and one supervisor later, they still absolutely refuse to allow me to start a refund. I showed proof of the conversation with the seller and they still would not budge on their decision.

Well Mercari, that's fine. You've forever lost a customer that incorrectly thought Mercari was a good alternative to eBay and others. I will refuse to ever use this trash company again and I will tell everyone I know and plenty of others who I don't know how horrendous they are when it comes to their customers.

DO NOT BUY OR SELL ON THIS APP!
That's the best advice I can give you.

This is site has unfair practice. The site has automated responses and does not resolve any issues. The site deletes listing stating the listing is stock photos (they must think I am a supermodel) when you email with facts about any issues the responses are all automated. They suspend your account for no reason often. So if you basically want headaches and to be harassed by the site by unfair claims and awful automated costumer service. Sign up for this app. They also keep your money for a long period of time before depositing in your bank account. I understand this is how they make profit from earning interest off of our money, but come on at least have real live people in customer service... Worst experience ever! BEWARE...