Mercari

I've been buying and selling from Mercari for a few years now, and I had the problem back then as I do now so I guess Mercari doesn't want to fix anything. The issue is deadbeat sellers, people that will post and not ship, either cancel real quick because they think they put the price to low because it sold to fast, so they cancel and repost at a higher amount, or you have people that just never ship. Unlike Ebay, Mercari has no way to rate these people, you can only rate AFTER a positive transaction, so if an order gets cancelled there's no way to rate the person to let other people know to stay away from them. It's not like you can really fabricate the situation because Mercari can see all this, they can see the quick cancellation, they can see the cancellation due to seller inactivity. Best just to stick with Ebay, it's super annoying and frustrating especially if you are trying to buy a gift someone and get excited about it only for it to never be shipped.

I purchased an item that was delivered while I was traveling. When I opened the package, the items was completely shattered, in pieces. Poor packaging, However, since Mercari proceeded to rate the seller before I opened the package, I cannot get a refund. Poor customer service. Avoid this site! Photos available, but unable to upload.

I purchased an expensive collector Funko pop and the seller sent a completely different cheap Funko pop instead. Fortunately I requested a refund the same day I received the package and Mercari approved the return. Do not purchase from a seller named Oofwhat. Buyers cannot post a message or rating when a scam occurs so sellers have false high ratings.

Mercari is holding my money hostage as a seller - they will not release it unless I provide them detailed banking information. I will not do this, they are based in Japan (not USA) and I'm not interested in giving out that information to a foreign country. They offer an option of using your balance owed as a way to purchase items - which would have been a fine alternative - except it doesn't work. Spent several days talking with "support", with zero solutions. They take Venmo and Paypal, but they won't send you your money owed from selling this way. With support that doesn't actually do anything, I'd rate this place as 80% scam, 20% data thieves. STAY AWAY FROM MERCARI

Terrible communication and service. Had three orders cancelled with no warning and no explanation. Limited my account so I could not communicate with the sellers. Charges hit my credit card but I receive nothing on their site reference status. I have sent over 5 messages over 5-days and they will not respond to explain why and how to unlimit my account. Terrible communication and service. Very frustrating when they cut you off with no explanation, and they provide no response to the one way they allow you to communicate. EBay does not do this. Amazon does not do this. They may question, but they don't just cut you off at the knees with no explanation and not respond to any communication.

I sold an item which was irreplaceable and it got bashed in shipping. They say they have a$200 coverage for damage but you'll never see it. All my reviews state what an excellent packer I am but they tried to blame it on the packing not the post office. I just lost out to 3lbs of packing paper and 2lbs of product. I had already heard this about them and now it's come true. B. Beckner

I would give a 0 rating if I could. I ordered a glass pyrex double boiler. It arrived in a baby diaper box broken in several pieces. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. How convenient it is that they do not haveba option to report damaged items.

I have proof of shipping the item, and the buyer hasn't received it because it got lost in the mail and was never scanned in. So since I have proof of shipping (via receipt), you'd think that they would give you the funds and refund the buyer, but no. They said well the buyer can cancel any time they would like now, and I hope your item is found. POSHMARK IS WAY BETTER. If you want good customer service and insurance on your items, poshmark will take care of you. Yeah, they take an extra 10% but every issue I've had with packages not arriving, or shipping issues, they've taken care of it.

Most unprofessional company I've ever dealt with delt with some lady at popboxshoeshop that can't even pay for her items and they are on her side instead of mine as a seller. They gave her three days to rate the redwing boots I sold her and even after that I never got paid after she talked me down 100 already. I sent about 40 messages back and forth even proving with tracking delivery conformation and still not getting a reply. I should have been paid four days ago the boots sold eight days ago and she stole them six days ago. They kicked me off the sight for getting upset about it. I waisted all week trying to get 112. Dollars for boots worth 250 and never even got it. Worst company I've seen I hope they crash there garbage sights not worth anyone's time unless your a scam.

Sellers block you for asking a simple question about an item about measurements or just anything its cause they don't really want to sell there stuff and there a snob its bull$#*! that mercari won't do anything about it they need to take responsibility for seller just blocking buyers for know reason at all I'm getting so sick of the $#*! don't buy from Angelndisguise she will block you by asking a simple question she is a snob she really needs to look in the mirror of what kind of human is she not a nice one tell you that mercari step in and do something about these sellers that block people for nothing other than these sellers I love mercari

Having a nightmare experience *******@mercari_app - bought jeans that were AT LEAST 2 SIZES SMALLER than billed, gave them proof, they won't authorize a return, they just gaslight me that it's my fault. Never never buy through this app. https://www.wcpo.com/money/consumer/dont-waste-your-money/mercari-is-the-hottest-new-selling-app-but-is-it-safe

I do not blame Mercari for the actions of unethical sellers but I do blame them for how they handled the situation. I purchased an item on Mercari for $90.72. After a week the seller had not shipped the item. Next, the seller canceled the order. They then relisted the item for $108.00. Their reason was that the item weighed too much. In other words, they should have asked more to begin with. When I contacted Mercari they said they monitor sellers for canceled orders if they are excessive. So, their policy is not to confront sellers when they step out of line. I have canceled my account and will never buy or sell on Mercari.

I bought a necklace that was listed as "silver" in the the description and in multiple photos. I received a GOLD necklace instead. I was confident that there'd be no problem returning this since the listing was clearly inaccurate. Instead they replied that I should email the seller to confirm specifics before buying and DENIED my return and closed out the sale so I couldn't even leave a review for the seller! Never in my years and years of buying things online has any company sided with the seller when they've clearly provided false information! And we're talking about a used $28 necklace! It's not even an expensive item!
I've sent probably 30 messages to their customer service team saying they made the wrong decision and that this is a deceptive practice and they just keep stating that it wasn't incorrectly listed - it absolutely WAS!
Buyer beware that on Mercari, the listings aren't accurate, and they don't care!

I have sold on Mercari for almost two years and loved the app. One week ago I was suspended from my account with no explanation. I have emailed every day since with no answer. Tonight I received a message that I am no longer allowed to use my account or open another account on Mercari. With no explanation. PLUS a I have money in my account that I made! And I have no access to it. Since this happened I have met many others in the same situation. It's incredible to me. I have filed a complaint with the BBB. They have stolen my money, closed my shop, with no explanation as to why. I do not recommend seller here anymore.

There is no recourse with this site / platform. When you purchase something, you only have 3 days to contact them if there is an issue, AND YOU CAN'T CONTACT THEM! I did my first purchase with them, there was an issue with it. I tried repeatedly to contact them, but there website has glitches in it that it doesn't work (kept rejecting me saying invalid email address) (I've had the same email for over 22 years, and it's correct...). It's a ridiculous scam. It was my first purchase through them, and will be my last. Think about it, if someone is legitimately selling something, the will sell it on ebay and NOT this cheezy Mercari site. Buyer beware!