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Mercari

How would you rate Mercari?
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New York
1 review
2 helpful votes
Follow Heather L.
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Beware of the seller campthrift! Seller had several lots of Manson t-shirts and I contacted through chat to see if the lots could be combined into one for one price. He agreed to the price and said he would combine the lot that night. Five days later with me sending messages everyday I finally ask him what's going on. He responded back that he agreed prematurely and that the price was too low. Then I contacted mercari support to see if anything could be done. I got the answer back that bulk deals are at the discretion of the seller and that there was nothing I could do. I love mercari and until now have had no problems. I find the lack of support saddening and will probably not use the app as much. All I can say is be on your guard and don't except support to offer the least bit of help.

Date of experience: April 10, 2019
Georgia
1 review
2 helpful votes
Follow Arleatha B.
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I have been fighting since November of 2021 to get 176.74 back from a seller that sold me a fake necklace. I reported it to Mercari and I contacted the seller immediately letting them know that I would refuse. The seller saw the message for cancellation but sent the necklace anyway. I refused and never touched the package, and although Mercari said once I let them know it was refused that they would refund me, they never sent a refund. What is crazy is, the seller is not even a real company and the return address is a fake. The post office sent me a letter stating they still have the package but it is undeliverable because this company does not exists. I am fighting with Synchrony bank now because Mercari lied about me having the wrong tracking number. Do not buy from this site. You will get scammed!

+4
Date of experience: January 4, 2022
Maryland
1 review
0 helpful votes
Follow Nchangnwi C.
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A seller is able to change the rating of the buyer is already out of line. I'm talking about giving an honest review. She goes ahead to quarrel me and make changes. I checked her reviews, 2 others said / made the same complian. Poor description of item. How will she improve on that if you keep letting her get 5stars? Mercari closes a case without helping out the buyer. Alot if purchases are waste.

Date of experience: October 12, 2022
Pennsylvania
1 review
0 helpful votes
Follow BrutallyHonestGamer g.
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I've been buying and selling from Mercari for a few years now, and I had the problem back then as I do now so I guess Mercari doesn't want to fix anything. The issue is deadbeat sellers, people that will post and not ship, either cancel real quick because they think they put the price to low because it sold to fast, so they cancel and repost at a higher amount, or you have people that just never ship. Unlike Ebay, Mercari has no way to rate these people, you can only rate AFTER a positive transaction, so if an order gets cancelled there's no way to rate the person to let other people know to stay away from them. It's not like you can really fabricate the situation because Mercari can see all this, they can see the quick cancellation, they can see the cancellation due to seller inactivity. Best just to stick with Ebay, it's super annoying and frustrating especially if you are trying to buy a gift someone and get excited about it only for it to never be shipped.

Date of experience: August 24, 2023
Texas
1 review
11 helpful votes
Follow Brianna A.
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I sold two shirts on Mercari at 9$. Mercari claims to take just 10% and that I would get $8.10 for each shirt. The customer paid for shipping, so clearly I was supposed to get back $8.10 each. Nope Mercari took $4.70 from each shirt and I only got back $4.30. I tried to call customer service 4 times and each time they hung up on me. DO NOT SELL YOUR THINGS ON THIS SITE.

Date of experience: April 2, 2018
Connecticut
1 review
0 helpful votes
Follow Buka R.
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Bait and Switch personified
September 14, 2020

This site is built upon the idea of a carrot on a stick. The sellers will show stock images of items and refuse to provide more specific information, and then what you do buy from them turns out, obviously, to be knockoffs 99% of the time. I've never had a positive experience with them, because the one time that the seller actually sent me the product that it was looking for, it was too small and they REFUSED to issue a return. I didn't do the proper research and just went with the "money-back guarantee" and no remorse buying promise, and it turns out that they WILL NOT issue returns if the item doesn't fit or has any other physical discrepancy like smell. With a policy like that, they are well aware that the majority of their user base will be scamming customers but refuse to provide service so that they can make a profit. Please, do not make the mistake that I did. Do not buy from here. DO NOT.

Date of experience: September 14, 2020
Colorado
1 review
0 helpful votes
Follow Julianna B.
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Horrible business
November 17, 2021

Ordered hair dryer from mecari they shipped to wrong address and what I recieved was nothing close to what I ordered. They told me I had to open an account with Mecari before they would resolve the issue. Thank goodness I used paypal. They got on it right away.

Date of experience: November 17, 2021
California
1 review
9 helpful votes
Follow Rhonda M.
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If you are scammed by a seller, Mercari customer service will not back you up. The return emails do not even make sense and they keep sending the same one over and over. The only recourse they allow is you to return something. The problem is, if you return it, you have NOTHING. Your money is gone and they have the item. I filed a dispute with my bank. I suggest anyone else who feels scammed as a buyer do the same.

Date of experience: May 3, 2020
California
4 reviews
26 helpful votes
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Mercari are frauds
September 3, 2019

I sold some brand new Zara shoes. I had pictures of the whole shoes and size. Size 40 is a size 10. I wear a 10 fits me prefect. The lady said she's a 9 1/2 and the shoes were way to small. She lied. Mercari approved her to get her refund back. No refunds! Sold as is. Smh closing my closet for good

Date of experience: September 3, 2019
Michigan
2 reviews
3 helpful votes
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Stolen my money!
September 29, 2016

I sold a Coach Wallet on there the person didn't rape me but he did text me on there telling me he got it so Merceri knows they received the item but refuses to give me my money saying I didn't hav a tracking number... Don't use them they do nothing but steal people's money!

Date of experience: September 29, 2016
Texas
1 review
0 helpful votes
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I purchased an item that was delivered while I was traveling. When I opened the package, the items was completely shattered, in pieces. Poor packaging, However, since Mercari proceeded to rate the seller before I opened the package, I cannot get a refund. Poor customer service. Avoid this site! Photos available, but unable to upload.

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Beware of Seller scams
January 5, 2023

I purchased an expensive collector Funko pop and the seller sent a completely different cheap Funko pop instead. Fortunately I requested a refund the same day I received the package and Mercari approved the return. Do not purchase from a seller named Oofwhat. Buyers cannot post a message or rating when a scam occurs so sellers have false high ratings.

Date of experience: January 5, 2023
Alaska
1 review
1 helpful vote
Follow James S.
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Terrible communication and service. Had three orders cancelled with no warning and no explanation. Limited my account so I could not communicate with the sellers. Charges hit my credit card but I receive nothing on their site reference status. I have sent over 5 messages over 5-days and they will not respond to explain why and how to unlimit my account. Terrible communication and service. Very frustrating when they cut you off with no explanation, and they provide no response to the one way they allow you to communicate. EBay does not do this. Amazon does not do this. They may question, but they don't just cut you off at the knees with no explanation and not respond to any communication.

Date of experience: March 12, 2022
Montana
1 review
0 helpful votes
Follow Bob S.
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Mercari is holding my money hostage as a seller - they will not release it unless I provide them detailed banking information. I will not do this, they are based in Japan (not USA) and I'm not interested in giving out that information to a foreign country. They offer an option of using your balance owed as a way to purchase items - which would have been a fine alternative - except it doesn't work. Spent several days talking with "support", with zero solutions. They take Venmo and Paypal, but they won't send you your money owed from selling this way. With support that doesn't actually do anything, I'd rate this place as 80% scam, 20% data thieves. STAY AWAY FROM MERCARI

Date of experience: August 11, 2023
North Carolina
1 review
2 helpful votes
Follow Betsy B.
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I sold an item which was irreplaceable and it got bashed in shipping. They say they have a$200 coverage for damage but you'll never see it. All my reviews state what an excellent packer I am but they tried to blame it on the packing not the post office. I just lost out to 3lbs of packing paper and 2lbs of product. I had already heard this about them and now it's come true. B. Beckner

Date of experience: February 2, 2022
South Carolina
1 review
6 helpful votes
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No accountability
January 6, 2023

I would give a 0 rating if I could. I ordered a glass pyrex double boiler. It arrived in a baby diaper box broken in several pieces. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. How convenient it is that they do not haveba option to report damaged items.

Date of experience: January 6, 2023
Arizona
1 review
6 helpful votes
Follow Michaela M.
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I have proof of shipping the item, and the buyer hasn't received it because it got lost in the mail and was never scanned in. So since I have proof of shipping (via receipt), you'd think that they would give you the funds and refund the buyer, but no. They said well the buyer can cancel any time they would like now, and I hope your item is found. POSHMARK IS WAY BETTER. If you want good customer service and insurance on your items, poshmark will take care of you. Yeah, they take an extra 10% but every issue I've had with packages not arriving, or shipping issues, they've taken care of it.

Date of experience: July 24, 2018
South Dakota
1 review
0 helpful votes
Follow Jon J.
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Most unprofessional company I've ever dealt with delt with some lady at popboxshoeshop that can't even pay for her items and they are on her side instead of mine as a seller. They gave her three days to rate the redwing boots I sold her and even after that I never got paid after she talked me down 100 already. I sent about 40 messages back and forth even proving with tracking delivery conformation and still not getting a reply. I should have been paid four days ago the boots sold eight days ago and she stole them six days ago. They kicked me off the sight for getting upset about it. I waisted all week trying to get 112. Dollars for boots worth 250 and never even got it. Worst company I've seen I hope they crash there garbage sights not worth anyone's time unless your a scam.

Date of experience: March 26, 2022
Wisconsin
1 review
4 helpful votes
Follow Bryan W.
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I wanted to buy one thing and it took an act of God to get it. I couldn't buy anything because it kept saying my credit card hadn't been verified, but they didn't explain how to do that. I finally linked my paypal account. This was my first and last transaction with this POS company.

Date of experience: July 6, 2018
Mercari R. Mercari Rep
over a year old

Hi Bryan,

So sorry to hear about your frustration getting your card verified! If you shoot us a message at contact@mercari.com, we'd love to guide you through the steps of that process.

Best,
Team Mercari

California
1 review
0 helpful votes
Follow Mercari D.
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The most Disgusting customer service EVER! Worst App Ever! Such a stupid App! Lousy customer service Team EVER! Don't use this app! No customer service will solve your problems! They ignored all! They only want to take 10% of everything you buy or sell! Don't care about all the folks as buyer and seller! The MOST AWFUL app EVER used in my life!

Date of experience: November 11, 2020

Overview

Mercari has a rating of 1.2 stars from 2,394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
946
value
845
shipping
838
returns
825
quality
799
This company does not typically respond to reviews
+1270