MercariReviews 2,404

I had recently joined Mercari and have been very active in selling merchandise. During this short period, I had to deal with rude customers trying to scam you by making bad reviews against you. A customer received a sheet of stamps packed in a clear plastic bag with two pieces of cardboard to protect the item. The buyer claimed I didn't pack it right and they were ruined. They wanted to not only keep the item but wanted their money back. There are great buyers out there, but also a few not so nice customers.

I placed an order for razor, immediately I was bombarded by junk mail trying to make me download app (s). After few days instead of my paid order I got this unbelievable stupid message from seller:

Hello! Thank you for your purchase! When preparing to package your razors, I realized that the package of disposable razors my husband used without telling me. I am so sorry. I do have a new package of the Schick Quattro razor that comes with two 4 bladed cartridges I would be happy to replace. This package is not the disposable throw always though. If that doesn't suffice, I am happy to accept your order cancellation. Please let me know how to proceed. Thank you for your understanding.
L's Closet.

I have sold on Mercari for a couple of years, I have 500+ positive feedback ratings as well. Quality Customer service has completely changed as they've grown, it's horrible now! I recently purchased a pair of Madewell jeans for $100 from a buyer that had 4 feedbacks that stated her home was smoke free. The jeans were delivered with the strongest odors of smoke and moth balls, it was disgusting, so bad clearly she smoked! Since I spent $100, I contacted Mercari for a return. Mercari's response was ridiculous! "Because it was damage that couldn't be photographed, there was nothing they could do" I requested an escalation to management, only to be ignored after 3 attempts!
Item m*******418

I would give them a "ZERO"
I would give them a "ZERO", if permitted. Their customer service is TERRIBLE. The skin care product I purchased had a 3-year old expiration date and I wanted to return the product. I went through ALL Mercari's recommended channels to do it. Nothing worked. There was supposed to be a "form" to fill out, but there was no link to the "form". There was a "contact us" section on the website but the submit button did not work. I emailed them multiple times. They only have a 3-day window for returns. Soooo... thankfully I had paid with PayPal, so I submitted a dispute (then upgraded it to a claim) with PayPal. Once I did that, on the fourth day, Mercari emailed me. Of course they said it was past the three day return period but they would "try to help me". They wanted me to send photos of all sides/angles of the product. Since I did not open the packaging (it was sealed), I did not send pics of the contents. They insisted I do that but by this time they were supposed to be communicating with the PayPal dispute center. PayPal told me to let them (PayPal) talk with Mercari. Mercari never responded to PayPal. PayPal awarded me a refund after a 10-11 day period of no communication with Mercari.
I will never purchase anything from this company again. Look at other review sites. You will read many (600+ and 800+) disgruntled customers and sellers who gave ONE star, as well. Buyer (and sellers) beware.

Mercari has no consideration for their customers and the absolute worst customer service. A seller shipped me the wrong item and seemed very apologetic and promised to send the correct item along with a free gift for the difficulty. He never sent it and then ghosted me. When reported to Mercari their response was essentially, "well darn, too bad." They did absolutely nothing about it. I have all the messages showing his intentional deceit in two transactions and yet they did nothing about it. I asked for him to be penalized or prevented from doing this to others and they essentially shrugged their shoulders. Amazing that they not only will not refund my money but are rewarding a fraudulent seller. They could care less about their customers. And they make it almost impossible to get customer service - it's absolutely ridiculous. What a nightmare! STAY FAR AWAY FROM MERCARI!

THIS SITE IS A TOTAL SCAM SITE... I DID BUSINESS WITH THEM FOR YEARS... THEY SOLD ME FAKE BAGS LEFT AND RIGHT... WHEN I PURCHASED THE LAST FAKE WHICH I BELIEVED WAS AUTHENTIC, I WENT TO RESELL BECAUSE I DID NOT LIKE THE SIZE THEY SAID IT WAS COUNTERFEIT AND CLOSED MY ACCOUNT! THE SO CALLED FAKE BAG I PURCHASED ON MERCARI AND I SHOWED THEM PROOF, I WENT TO RESELL AND THEY SAID IT WAS COUNTERFEIT AND KICKED ME OFF THEIR SITE! BUYER HAS NO PROTECTION... I HAD 300 REVIEWS AND 296 WERE 5 STAR PERFECT REVIEWS! I WOULD HIGHLY RECOMMEND POSHMARK OVER THIS PATHETIC SITE ANY DAY OF THE WEEK! DONT GIVE THIS COMPANY BUSINESS UNLESS YOU WANT TO BE SCAMMED THEN KICKED OFF. MOST PATHETIC SITE IVE EVER DEALT WITH!

I recently joined Mercari, made a purchase, it was a vintage radio, it was packed poorly and arrived in pieces. I rated the seller poorly and tried to get a refund through Mercari's "help" department, they told me that since I had already rated the seller that they would not be willing to assist me... this site is a scam... how would ANY seller have anything other than a good rating if they are unwilling to help... I am out over $100.00! Buyers beware!

Mercari is an absolute nightmare to work with. I have been fighting for two months to get a refund for an item I NEVER received. They denied my request and released my money to the seller when i received AN EMPTY BOX! You have to respond to an email they never sent in the first place within 24 or they automatically deny your claim. Please, do not do business on this app unless you want to have your money basically stolen from you.

The ap takes some getting used to and they recently implemented an authentication system for high end items which I appreciate. The place is littered with counterfeits mainly Goyards, Gucci, LV, Dior, and Chanel from what I've seen.

I prevailed with my own authentication certificates and kept all my receipts but at the end of the day it didn't matter. They will approve all returns but they won't make sure the return is valid. Have a center where all the returns are sent before being returned to their rightful owners.

Mercari needs to do more to protect their sellers and buyers when it comes to approving returns. They won't disclose why a return was approved in details so that the seller can do better or a seller can state their case. It is very one sided. They always side with the buyer no matter how ludicrous the claim. Doesn't matter what the pictures are in the listing or what description is in the original listing. Won't matter if the seller points out every thing was disclosed from the beginning. If a buyer wants to return Mercari will just agree.

I've had 3 empty returns or bait and switches on 4 approved returns. Only 1 item out of 4 approved returns made it back to me. I've sold 55 items and 51 five star ratings with raving reviews should be more than enough to prove to Mercari what my integrity is as an honest seller. I've made purchases as well and two of the bags were not the same as the pictures and I was sent fakes in place of what was posted. The other low cost items under $20 that I purchased were scam free. Too many scammers to make it worth staying especially if you have high priced items. You just won't know what will happen and you will get scared to even send out the product in fear of getting scammed again.

I would pay extra to have a return reviewed by Mercari and they will know how it feels to get an empty box or different item completely.

They should stand by their own policies on a lot of things from sales to buying as they often will use a members lack of knowledge in messages against them.

They need properly trained staff. The low fee of 10% is not worth half the headache when it comes to their lack of help. When you try to contact them through their site; it takes a minimum of 3-4 days for them to get back to your original inquiry and they will often escalate this issue to another department which takes another two days. That's 5-6 days before an issue is worked on. When you contact them through their phone number it takes them even longer after you leave a detailed voice message. How are we to conduct business when sellers and buyers can't get help for over 72 hours?

I don't recommend selling anything of value here. Nor do I suggest buying high end items from either their top producers. Sadly, those Lux sellers have been around the longest and they are the ones who know how to scam a buyer the most. They know Mercari's terms and will use it to scam.

Gave mercari a second chance. Deleted my account several years ago, but my other sites had slow sales. I sold some items on the app. I have $39 in my balance. Been trying for weeks to get my money and just close this account. 1st try i was told the bank info i put in was already in use! Then i tried 3 other bank accounts. I got the same error in each. Picture of error posted. Not sure what it means (i am as US seller). I emailed them and got a response 3 days later. Basically was told to delete and reinstall the app. That didn't work. Emailed again today. Feeling like i my have to file a complaint with the BBB.

I WANT TO GIVE ZERO STARS! Mercari is THE WORST SITE/APP I HAVE EVER USED! I am an eBay seller/buyer. They make it so easy! You put high end items to list, when you crate the listing they have a sliding scale of what they think you should sell it for! I sold something so cheap because they told me to when I put the item up for sale online, then showed me similar items that are on sale online compared to mine and for what price after I list it. People are making triple the money for the same thing I put up for sale. They advised me wrongly... They have cost me money. They make more money than I make on a sale! You sell something for $20 and u may get $12 of it! If I sell something on eBay for $20 I make the least $18. They steal your money with the high fees to list your item! EBay lets you list for free, and they shut your item down when it goes down to the lowest price, the reason they do that is if the price goes down to low, they can't make any money from the seller. This site is a scam! Will complain to the BBB so many complaints about this site! If you look for a phone number YOU WON'T FIND ONE to call them, I couldn't find one anywhere. There should be a phone number for customer service to be reached when any buyer or seller has has issues. They are stealing peoples money and they stole enough of mine! Bye, bye Mercari! I will wait for the pay back when we all sue you silly!