I recently bough a pool cleaner,aparently like new with very low use, when it arrived it was missing the rubber tracks,the seller said he will send the missing pieces and never did and After 3 days no further claim can be done,customer sevice said they can't do nothing
I had several bad experiences on Mercari where I purchased an item and paid for it and waited weeks to hear back from the seller. I was able to cancel my items and received my money back after 10 days but was not able to leave any reviews for the buyers. I was told if I wanted to leave a review I would have to pay for the item and mark it as received. Other buyers should be made aware if sellers are not reputable. Mercari should allow people to warn others.
They do not have customer support. I received the wrong item, so I tried to inform mercari on the
App and when I finished entering all the information the "send" button didn't work. After attempting several times, this is when Infound out there is no customer support. I then receive a notification that the item has been delivered and the sale has been closed. PEOPLE we need to start a petition and have Mercari $#*! down, they should not be in business. Let me research and get a petition started.
I sold my Dior b23 hoodie and it was delivered to the buyer this past Saturday afternoon. They buyer received the hoodie and before he or she could accept the order my account was closed. I never got paid for the item I sold. The buyer has it and it's not like I'm at the point where I could intercept any package. I sold this hoodie to pay for groceries and bills. I'm on the verge of being evicted which is why I was selling my designer pieces. These people stole from me. I've been fighting to get paid. Can't believe a company like this even exists.
I had an offer to get $14 off a $100 purchase for a luxury handbag. I purchased a consula purse. The offer was refused when contacting them. They gave me the run around for reasons that were not stated in the offer. Very shady business practices. I recommend to use eBay over mercardi. I have never had an issue using an offer with any other company ever. If you try to contact them, they try to close it without responding to you. It was messaging to me once every 4 days.
I faced one problem on top of another & Mercari did not help to rectify any of them. Even when I could not log in under the log-in I created, they did not help. In the end the used VCR I purchased from them did NOT work at all. They are what I consider to be a scam retailer who plays by their own rules and cares nothing for a customer or any repeat business. They strike and collect their ill gotten gains and leave you to feel used and ripped off out of YOUR hard earned money.
I've been using Mercari for less than a month to sell stuff I have around the house, and I have nothing good to say about them. The most recent frustration was trying to list an unopened derma roller. It was deleted because it's "prohibited." I searched their site, and other sellers have derma rollers for sale. I tried reposting it with the same language as other posts, and it was immediately deleted. I got an email telling me to refrain from trying to list it again. So a real person was actively watching my posts and kicked it off. If they prohibited ALL derma rollers (why they would be prohibited is beyond me), then fine. I am angry at both at their inexplicable decision that this item is "prohibited" and their inconsistent enforcement of rules.
I have been on Mercari for 5 years. 90% of the sales were delightful. It's the other 10% that may drive you mad. It's impossible to contact the company to my knowledge it's owner is in Japan. I sold a nice coat and after I shipped it, the buyer then unsubscribed from Mercari. Mercari cannot get the money from the crook, my coat is not worth the hassle of a drawn-out lawsuit. I may be looking for a company which is rated for better customer service.
Looking for wreath frames and deco mesh and this, Mercari comes up and the same stuff you get at dollar tree is on her for 4 to 5 times more.
I do not understand why people pull this but here we are. I make wreaths and must find at great low prices but if I have to pay 25 for 5 wreaths than I rather go to Michael's, Joanna or a craft store than to purchase from here.
And the deco mesh that we all know is dollar tree, isnt worth spending more than a dollar for.
This is what I am seeing and honestly it's sad that people scam others like this.
I've received all my items that I've bought and they didn't rip me off. Some items take slower to ship than others because of the shipping company or who you buy from. You just have to check the ratings of the seller and check to make sure there are no flaws or you might get ripped off
Answer: Please contact the Federal Trade Commision and Internet Crime Complaint Center. (IC3). It is illegal to keep anyones money! The IRS would like to know where all this money is also? Whos paying taxes on it? FTC will get your money! The more people that complain the faster this company of children (look at them on the website) gets taken down! The faster we all get paid!
Answer: DID YOU GET YOUR MONEY BACK?
Answer: Good question. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Only thing is, you cannot mail anything for less than $2.66 but I see your point
Answer: Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. You just need to rate your seller in order for payment to be released. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/
Answer: I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Not answer any of my support inquiries
Answer: I sent them money, they sent me trash! Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund
Answer: Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. 855-464-7482 website is mercari.com and email is contact@mercari.com Im also contacting the BBB. Others may want to as well. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. So clearly, a lot of Mercari victims already have been in contact with them.
Answer: File a claim with the mail carrier. You will be refunded
Answer: Hi Richard, Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Some items sell in minutes, some take a bit longer. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/
Answer: Hi Cody, When you purchase an item on Mercari, we hold payment to your seller until you confirm youve received your order and it is as described in the listing. You just need to rate your seller in order for payment to be released. If you dont submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/
Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.