Mercari

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Florida
2 reviews
0 helpful votes
Follow OSCAR T.
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I recently bough a pool cleaner,aparently like new with very low use, when it arrived it was missing the rubber tracks,the seller said he will send the missing pieces and never did and After 3 days no further claim can be done,customer sevice said they can't do nothing

Date of experience: February 26, 2024
Texas
1 review
0 helpful votes
Follow Carol O.
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I had several bad experiences on Mercari where I purchased an item and paid for it and waited weeks to hear back from the seller. I was able to cancel my items and received my money back after 10 days but was not able to leave any reviews for the buyers. I was told if I wanted to leave a review I would have to pay for the item and mark it as received. Other buyers should be made aware if sellers are not reputable. Mercari should allow people to warn others.

Date of experience: March 29, 2023
Texas
1 review
8 helpful votes
Follow Melinda h.
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They do not have customer support. I received the wrong item, so I tried to inform mercari on the
App and when I finished entering all the information the "send" button didn't work. After attempting several times, this is when Infound out there is no customer support. I then receive a notification that the item has been delivered and the sale has been closed. PEOPLE we need to start a petition and have Mercari $#*! down, they should not be in business. Let me research and get a petition started.

Date of experience: March 6, 2019
Arkansas
1 review
1 helpful vote
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Zero stars
November 9, 2022

I sold my Dior b23 hoodie and it was delivered to the buyer this past Saturday afternoon. They buyer received the hoodie and before he or she could accept the order my account was closed. I never got paid for the item I sold. The buyer has it and it's not like I'm at the point where I could intercept any package. I sold this hoodie to pay for groceries and bills. I'm on the verge of being evicted which is why I was selling my designer pieces. These people stole from me. I've been fighting to get paid. Can't believe a company like this even exists.

Date of experience: November 9, 2022
Texas
4 reviews
6 helpful votes
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Shady business practices
February 9, 2022

I had an offer to get $14 off a $100 purchase for a luxury handbag. I purchased a consula purse. The offer was refused when contacting them. They gave me the run around for reasons that were not stated in the offer. Very shady business practices. I recommend to use eBay over mercardi. I have never had an issue using an offer with any other company ever. If you try to contact them, they try to close it without responding to you. It was messaging to me once every 4 days.

Date of experience: February 9, 2022
New York
2 reviews
6 helpful votes
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I faced one problem on top of another & Mercari did not help to rectify any of them. Even when I could not log in under the log-in I created, they did not help. In the end the used VCR I purchased from them did NOT work at all. They are what I consider to be a scam retailer who plays by their own rules and cares nothing for a customer or any repeat business. They strike and collect their ill gotten gains and leave you to feel used and ripped off out of YOUR hard earned money.

Date of experience: October 12, 2019
Florida
1 review
1 helpful vote
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I've been using Mercari for less than a month to sell stuff I have around the house, and I have nothing good to say about them. The most recent frustration was trying to list an unopened derma roller. It was deleted because it's "prohibited." I searched their site, and other sellers have derma rollers for sale. I tried reposting it with the same language as other posts, and it was immediately deleted. I got an email telling me to refrain from trying to list it again. So a real person was actively watching my posts and kicked it off. If they prohibited ALL derma rollers (why they would be prohibited is beyond me), then fine. I am angry at both at their inexplicable decision that this item is "prohibited" and their inconsistent enforcement of rules.

Date of experience: December 15, 2022
Virginia
1 review
2 helpful votes
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Mercari caution
January 8, 2022

I have been on Mercari for 5 years. 90% of the sales were delightful. It's the other 10% that may drive you mad. It's impossible to contact the company to my knowledge it's owner is in Japan. I sold a nice coat and after I shipped it, the buyer then unsubscribed from Mercari. Mercari cannot get the money from the crook, my coat is not worth the hassle of a drawn-out lawsuit. I may be looking for a company which is rated for better customer service.

Date of experience: January 8, 2022
Pennsylvania
1 review
0 helpful votes
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Over priced
May 9, 2021

Looking for wreath frames and deco mesh and this, Mercari comes up and the same stuff you get at dollar tree is on her for 4 to 5 times more.
I do not understand why people pull this but here we are. I make wreaths and must find at great low prices but if I have to pay 25 for 5 wreaths than I rather go to Michael's, Joanna or a craft store than to purchase from here.
And the deco mesh that we all know is dollar tree, isnt worth spending more than a dollar for.

This is what I am seeing and honestly it's sad that people scam others like this.

Date of experience: May 9, 2021
New York
1 review
0 helpful votes
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I've received all my items that I've bought and they didn't rip me off. Some items take slower to ship than others because of the shipping company or who you buy from. You just have to check the ratings of the seller and check to make sure there are no flaws or you might get ripped off

Date of experience: March 6, 2016

Overview

Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
945
value
844
shipping
837
returns
824
quality
798
This company does not typically respond to reviews
+6