MercariReviews 2,404

I love this place I'm able to score some dope things for a great price and if you receive something that wasn't as described your able to return it

Buyer beware
I purchased 2 ( overpriced) bowls one of which came in multiple pieces
When I contacted them immediately they refused to accept the fact that there was no ability to capture this in a photo AND in fact in the process of unwrapping I also cut a finger ( which I told them)
CUSTOMER SERVICE IS A MISNOMER AND THEY ALL HAVE ONE SCRIPT THAT CLEARLY DISREGARDS THE CUSTOMERS COMPLAINTS

Only picked one star because I had to, Mercari is LESS THAN ZERO. I sold one time on Mercari: they refused over & over & over & over again to pay me what I was owed- ended up being charged for shipping when I'd very clearly indicated it was all buyer's responsibility. I really liked buyer. Completely disgusted, beyond appalled at this company 's lies & misrepresenting

I tried to file for refund.Item was damaged when received.I contacted mercari and sent photos and they cancelled my request for not sending additional photos within 24 hrs.I did not know they needed the additional pics.Everything is good at mercari unless there is a problem.Then you are out of luck.**buyer beware**

I purchased a vacuum cleaner part that I later found had to be professionally installed. It was defective but I could not return because it exceeded the 3 day policy (post delivery) to notify them it was defective. I never got my money back and closed my account - buyer beware!

As a seller, they have next to zero support. You have to send them a message and wait for a response. The issue doesn't get resolved and they simply close the case and claim it was resolved.
A buyer can bundle items from one seller. Mercari doesn't calculate the package weight accurately for the bundled items in which the seller is later on hit with the additional shipping charges from the post office. Mercari says to "keep the receipt for the extra charges and we will reimburse you." There is no receipt. The post office simply deducts it from you automatically after they discovered your package was overweight. Cancel the transaction, go back in, change all items to "free shipping and add into the price the actual cost to ship. The buyer again bundles and Mercari still charges for shipping. They also overcharge for shipping. They also don't always recognize meria mail and overcharge for such shipping. I have had to cancel my share of transactions in order to help my buyer with the appropriate shipping and the accurate shipping costs. Mercari takes approximately 13% of the sale as it is including the shipping. Garbage site! But look at the choices anymore. Not to mention how overpriced shipping is anymore.
Let me add, after reviewing some sales of mine, they actually take upwards of 30% of a sale! See a CD for $3 and they took 89 cents. Sold a bundle of CD's for $16 and they took exactly 16%.
I found a 1-888 number on their site to call for customer support but upon calling it has a lovely female voice recording stating that this feature is not available in my region. I'm in Florida, not exactly off the grid or out of the country. But kindly gives me the option to send my correspondence through e-mail or their message center. This site is a rip-off!

I have used Mercari for years and typically have no issues. I am a seller. The problems arise when there is a shipping issue or if you need to contact mercari at all. If you select a shipping label that turns out to be too small once you package the item completely you have to cancel the sale and hope the customer will repurchase it once you listed again. They don't offer a way to upgrade your shipping label through them. They also give false information about upgrading the label at the post office. Which you cannot do, unless you want to repay the full price of the label. It also takes eight to 10 hours for a response to each statement you send. Most recently I tried to provide feedback that I was given the wrong information by multiple agents and was given an answer to questions I had never asked about delivery dates. Again, if you can manage to have no issues, it's a nice way to earn some extra money. But if you run into trouble, God help you.

I set up this neon sign, used a few hours at a time fir total of 10 hours and it's completely burned out.

Contacted Mercari and they said it was past 3 days so would not help.

'BUYER PROTECTION' is a joke. Will not shop on Mercari again.

Bought food processor which did not work. Emailed them and my request was denied. They claimed they emailed me for additional info but they did not. Then said time limit up = denied. 1st and last time I buy from their site

Tried to buy something. Required card verification. Did it on 2 cards. They posted micro transactions to both cards. And then denied payment from both cards. Paypal also denied. So basically they just charged me about $8.00 to validate payments, and then refused to let me buy something from the site. But have pocketed those charges and not credited them back. An absolutely nightmare of a site.

I recently purchased an item from a Mercari seller. It had been sometime since I purchased and item and did not notice that I still had my old office address as shipping address. My item was delivered Friday afternoon. I was not able to pick it up until Monday because I work late and the building is closed on the weekend. I did not have a chance to fully inspect the headset until Tuesday evening. It did not turn on immediately so I thought it may need to be charged. I noticed that it would not turn on after 3 hours of charging. Then I noticed that the only way I could get it to work was by leaving it plugged into the charger? On Wednesday, I attempted to submit a return request (defective item) through Mercari only to find out that Mercari automatically closed my purchase on Monday! They said it was because a buyer only has 72 hours after delivery of an item to request a return. If the buyer does not indicate a response after 72 hours, Mercari automatically closes the purchase and releases the money to the seller. I messaged them about the time frame and how I could not even pick up my item because of the building being closed over the weekend. They just replied reiterating their '72-hour policy'. I responded that they should at least extend to 5 or 7 days to allow for weekend and holidays. They replied again with how they understood that I was unhappy with their response but again quoted their '72-hour policy'. When I tried to respond with another 'rant', I find that Mercari AUTOMATICALLY marked that issue as 'Resolved' and suggested I respond to their customer service survey. Your response is limited to 1-5 stars and comment is limited to 100 characters? Instead, I just sent another email to support and advised that I am cancelling my Mercari account and limiting my online purchases to other major online markets who provide better customer service.

Their link to the rating system is defective. I wound up paying for a defective item with no refund.

I've had to have a few rotten experiences to finally learn my lesson. This company is so difficult to deal with, and there's nothing that would qualify as a return…I literally received the wrong item once, another item a totally different color than shown and then another that didn't even work and they wouldn't give me a return on any of the three. It finally got to the point where I couldn't argue with the stupidity anymore, and I just gave up and took the loss. HORRIBLE….BEWARE!

I sold a very expensive laptop the buyer said they received a different product mer ari believed them they sent back a completely different laptop then the photos I'm very upset they would let a buyer get away with this Ive been selling on here for 4 years and never have I had a complaint a out the wrong item shipped

I Bought a bookbag for my Grand daughter. It never came, never shipped and I never heard back from the seller.

My mercari store copy paste or type exactly.https :// www.mercari.com/u/*******/?sv=0.supersayiangodgoku.go buy my stuff,mercari awesome.neslon towers lies and a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response.a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response.see pics this is a follow up with proof

I wanted to close my account, meaning delete, erase everything. Mecari WOULD NOT allow me to delete it because I had 70 CENTS in my balance. They demanded I spend it or sale more because I could only close at ZERO BALANCE (and $10 was the max withdrawal). They have NO customer support phone number so messages went back and forth and all they offered was "just delete anything you have for sale" (all 35 items individually each!)!

My issues with Mercari. It ask you to list a description of the item you're selling then list the condition. If you list Fair - which clearly states multiple-flaws the buyer isn't satisfied then they rate the seller low and give them a negative review. Mercari customer service chooses not to intervene and remove the low rating even though it wasn't your fault as you followed the directions of Mercari. This here is horrible customer service. Next complaint I have is why do us sellers have to wait 3 days for a rating if the buyer chooses not to rate. The item was delivered per UPS, USPS or FedEx. I did my job as a seller and shipped it to you in a timely matter. All buyers should rate immediately and if they don't they should be penalized in some way. My next biggest complaint I have is regarding shipping cost. If I list an item and shipping is paid by the buyer the seller in no way should be responsible for any additional shipping costs. PERIOD! Any additional shipping cost should be charged to the buyer. Mercari you should be ashamed of yourself by deducting these cost from sellers! Your just simply greedy!

I recently purchased an item on Mercari that was incorectly identified by the seller as steel. When received it was plastic. I tried to contact the seller twice through Mecari no response. The only option was to return the product and according to Mercari I had waited beyond the 3 day limit. So I'm stuck with a product I can use and out $54.