Mercari

Mercari stole 3 thousand dollars to which some of the money is still on hold while some is still in process. They're we're threatening me to give them my social security number or else they will keep the money. Biggest fraudulent scam on the internet beware everyone. Mercari is owned by a couple guys from japan they're running scams and stealing millions from people. Some how some way they're getting away with it with some sort of a loop hole. Our money is gone. Don't make the same mistake as we did. Report them to the FBI FTC and the BBB right away. I hope they get prosecuted.

Bought a coffee travel mug from there. Looked great online. Received and the lid didn't fit properly. Obviously it would need to fit properly so you can drink out of it. It did not screw on correctly. So I contacted Customer Service... you can't speak to anybody. Contacted through the website. Got a message that they will get back to me within 24 hours. That was a month ago. I've contacted several times since then and just gave up. Worst Customer Service!

My personal data, e-mail and account number have been stolen on this website. I was robbed this way. The Mercari website did not react at all to this information. Customer service is awful and never helpful. They always responded "very sorry". My experience is that it is the worst sales portal on the Internet and there are very few places where you can evaluate them, because they either do not allow you to place comments or they control them. Please be careful!

Do not sell on Mercari!
App is not user friendly when you need to contact customer service. No live person to speak with.
You will get unexpected shipping fees that will wipe out your earnings. Waste of my time and my energy!… so Basically I'm working/selling items for Free!… giving my items away! I've sold items and received zero earnings!
Absolutely my worst online experience ever!

I did not receive the item as listed. I contacted the seller within 3 days. No response from seller. Mercari won't refund the purchase and auto completed a positive review of the seller and closed the sale. They will not remedy after several customer services messages. Don't buy things here.

My son recently bought a pair of shoes for $400 using Mercari. They turned out to be counterfeit despite being advertised as authenticate. We contacted Mercari right away but they refused to process the return and processed the sale instead. We tried hard to seek an answer as to why they would not follow their own policy of not allowing counterfeit sales. No luck. They refused to work with us. Terrible company, terrible customer service, no willingness to overturn a bad decision. Really disappointed. My son now owns a $400 pair of fakes. He worked a long time to earn the money to buy those shoes and now has a nothing to show for it. Tough lesson for a kid to learn that some companies have no interest in doing the right thing. Encourage anyone considering buying or selling with them to reconsider and to use a company that has some principles.

I purchased a vacuum cleaner part that I later found had to be professionally installed. It was defective but I could not return because it exceeded the 3 day policy (post delivery) to notify them it was defective. I never got my money back and closed my account - buyer beware!

Sold, two, pieces of jewelry with five star reviews from buyers. Tried to send a third piece, they asked for authentication, I sent many pictures clearly showing emblems. They sent an insulting, rude email. Accusing me of illegal activity, closing my account and refusing to release money for two completed sales. Multiple emails and calls result in same insulting email. They are crooks.

Selling made faster.
I've sold many things here. This is a place were you can sell faster. I love mercari. I have bought things here too, they make it so safe for buyers to buy and the return policy is great for buyers.
It's easy and stress free. And most people prefer buying here because they go low as 4$ for shipping.
Sure there are scammer customers just like any other websites. It's easy to report on mercari their staff is attentive and helpful.

I had recently joined Mercari and have been very active in selling merchandise. During this short period, I had to deal with rude customers trying to scam you by making bad reviews against you. A customer received a sheet of stamps packed in a clear plastic bag with two pieces of cardboard to protect the item. The buyer claimed I didn't pack it right and they were ruined. They wanted to not only keep the item but wanted their money back. There are great buyers out there, but also a few not so nice customers.

I bought shoes that were seriously defective. But because 3 days after delivery date had passed, Mercari rated and completed my purchase and I wasn't able to return items. How convenient to give your sellers 5 stars for selling shoes that literally fell apart and disintegrated the first time I wore them!

Mercari isn't owning up to a mistake that happened which informed me my purchased item got canceled. I bought a comparable item to replace it. Contacted my seller through no help from Mercari ( had to go through another listing), and having trouble even requesting a return. I keep getting your issue has bee. Resolved or please kindly share what the problem is... AGAIN! Please do not buy or sell with them. The photo is of the response I received after informing them I had falsely been notified that my item was canceled.

Reviews are automated. You have 3 days to write your review, if not, one is auto generated for you. I had 6 sellers not send my purchased items and there's no reprimand if they don't commit to the agreement. This site is so shady!

I have been selling on mercari awhile now, probably a year and a half. 617 positive ratings. I ship almost daily, had return buyers and requires this income. Tonight I received an email saying I was creating accounts after being suspended, violating their rules, all my listing, over 599 of them, are now inactive and pending deletion. I reached out and was told I had other accounts associated with me, which I don't, and I've never had more than one account. They won't listen and I'm losing a year and half of daily work, my income, and my account that I can't replace. I'm so upset. Never again.

Sellers and buyers please beware of mercari for your own sanity. This site is dubious and very shady. I came on mercari to sell my laptop which I did on 3/15/2021, had it shipped to the buyer the same day with a mercari prepaid label. Item was said to have delivered the next day 3/16 but buyer stated she never received the item. I contacted mercari via email to file a claim and I was advised by mercari support to contact the shipping carrier. Since then I have been bounced around from one representative to another and still haven't gotten paid for my laptop till now! My item has been shipped alright but mercari refuses to pay me! And now they are saying I have lost my shipping protection because I filed a claim with the shipping carrier whereas mercari support told me to! How do I report this company? Someone please help.