MercariReviews 2,404

I have tried to sell with mercari multiple times and every time something happens and then I'm left out of money. I shipped a item then it was canceled so the person recieved the item and got their money back. Mercari would not reimburse me. The last one I shipped it came in damaged and mercari would not help so I'm out. They can't stay in business much longer

Buyer BEWARE! I just purchased a bathing suit that was NWT. The suit arrived with discoloration and was defective. Mercari did not refund my money or allow me to return the defective bathing suit. They said, it was "as described." This is horrific and as far as I am concerned, theft. Shame on them and the seller that shipped this to me!

This company astounds me with the most unhelpful, unprofessional, and complete ignorance when it comes to customer service.

I bought an item on Mercari about a week ago and the seller shipped the wrong item entirely. The price difference was very significant so I reached out to the seller and told him the issue. He immediately responded and stated it was his fault and he would refund my money to start the process through Mercari. The problem was, because of confirming with him, I started the return one day outside of the 3 day return policy. I asked Mercari to make an exception that the seller admitted the mistake and was willing to refund my money. Well 10 customer service reps and one supervisor later, they still absolutely refuse to allow me to start a refund. I showed proof of the conversation with the seller and they still would not budge on their decision.

Well Mercari, that's fine. You've forever lost a customer that incorrectly thought Mercari was a good alternative to eBay and others. I will refuse to ever use this trash company again and I will tell everyone I know and plenty of others who I don't know how horrendous they are when it comes to their customers.

DO NOT BUY OR SELL ON THIS APP!
That's the best advice I can give you.

My order just never showed up even after getting a tracking number and customer service was basically saying not our problem message the seller. This is why I deal with Amazon because if there is a problem they handle it!

Unable to make returns, unable to leave reviews for a seller. Seller didn't return messages, waited days and then mailed the item anyway as I was frantically trying to cancel. First and only experience with this company. And 100% the last. Lesson learned.

So Mercari has changed their pricing structure to now charge the buyer with ALL fees, leaving the seller to reap all the benefits! Trying to purchase a $110.00 wig m. With all the fees attached, including what the sellers percentage used to be, results in a whopping $154.00 purchase! I absolutely ludicrous! Reaching out to customer service and my response is, "we have millions of happy customers". Right, in your dreams. My last purchase was a wig that was listed as brand new. Came with tags REATTACHED AND DEFINITELY WORN. Had a horrible smell and of course it was just before they changed their return policy back to allowing returns! NEVER, EVER, EVER AGAIN!

The worse platform to sell or buy items. The customer service is poor. Underpaid unhappy employees that can not even understand a statement. Scam

I speak from over 20 yrs experience selling online, mercari is ghe biggest, lieing, thieving, site out there. They dint deserve the 1.2% rating they have. They deserve to be shut down, sued, and made to reimburse all the loyal sellers they have screwed over. They can take your money without your knowledge, lie about why, znd erase any evidence that they took it. You are not allowed to open a dispute about anything they do or decide, and they do not answer or even acknowledge any questions or request you have in the matter. It's what ever they want yo do. I can't believe it's even legal fir them to do what they are doing. Don't get involved with this site, you will regret it. I've no idea why or how they are allowed to do what they are doing to people. I'm just beside myself, my advice DO NOT DEAL WITH THIS SITE, BUYING OR SELLING. YOU WILL BE CHEATED AND CAST ASIDE LIKE YOUR NOTHING.

Do to their new policy of charging the buyer so many fees the site has become unusable, I purchased a coin for originally 399.00 after service fees and shipping and payment processing fees the total comes to 495.00. Now why you someone continue to buy from them they charge 2.9% and the payment processing fee isn't standard either its based off price of items. The site is littered with counterfeits also, you can report them but it does no good. Its a shame the greed that's came from the company, I've made arund 190 purchases from the site but no longer.

I bought a product that turned out to be a fake and I was told by Mercari customer service that the only way to get a refund for a seller selling counterfeit goods which is against Mercari policy is to get a letter in writing from the company that makes the product I bought verifying that what the Mercari seller sold me is counterfeit. There is not one reason to shop at Mercari.

MERCARI BUYERS BEWARE of absurd ridiculous very high ripoff FEES. BUYERS ARE CHARGED VERY HIGH FEES AS A PUNISHMENT FOR BUYING ON MERCARI. WORST CUSTOMER SERVICE. Keep away from this GREEDY COMPANY.

Purchased 2 speakers that were grossly mis-advertised. Seller even admitted it. I asked for a return label and never received. When I reached back out to Mercari for the label they said it was too late---- I only had 3 days to return. WHAT A SCAM MERCARI is. STAY AWAY FROM MERCARI!

I am appalled. I should've looked at customer service reviews before I put my order in so many unhappy people with this company. Well, I am with you. All these people must not have graduated from high school. They don't even know what the 50 states are they say they shipped to 50 states I'm in Alaska. I'm in a state in the United States this is so wild. I have never encountered so many nonsensical people in my life. They say that Alaska in Hawaii do not get USPS or FedEx deliveries. I get them all the time now I can't even contact the seller because she graded out twoblooms don't order from them because they can't figure out the United States map and where to ship to, so someone might even get your order and not you. They have me going round and round. Allen just wants to tell me that he cannot ship to me because they only ship to the 50 states laughable and rude. Do not order from this company please. It's a bad idea.

Mercari and its HORRIBLE customer service are a no-go! Don't waste your time. The customer service reps do NOT have any interest in resolving any of your issues if you are a buyer, and it means they lose out on money! They are not helpful AT ALL. I was missing an item I PAID FOR, and the customer service rep told me to go buy it from another seller after I had already paid for it! What type of customer service is that?!?!?

THey will end up being sued for all the fruadlent fees they charge. They will have to pay back what they stole from the buyer. What a awful greedy compnay. I wish the worst for them

Be very careful with the Mercari platform itself when buying or selling.

The company's A.I. Bot scans ads and transactions for activity that could be 'construed' as a violation thus prohibited conduct.

The system will then simply shut-down your account and attempt to freeze your funds.
- Escalating the situation to a human/customer service has no bearing or influence at all.
- It almost seems like this is one of Mercari's revenue streams is to shut-down account and keep your funds.

I highly recommend using other well known and trustworthy platforms instead.

This company will not assist if you never receive your package. They finalized my purchase even after they were contacted the package never arrived. Once that sale is finalize their reason is "sorry sale was finalized " VERY SHADY BUSINESS.

I've been a Mercari seller for 12 months. In that time, I have made them $2,377. In 2 months, I will gladly say sayonara. I object to 2 things: No customer/seller support whatsoever and that they often censor or block communications between me and my buyers. Isn't censorship illegal? I am not exchanging personal information yet still their bots jump in there and make me look ridiculous to my loyal buyers. In line with censorship is that they removed a listing of a Civil War figure of General Robert E Lee, stating that it may offend some people yet many other sellers had similar figures as well as Confederate flags. WTF! Finally, their Help/Customer Service is a joke that no one laughs at. It's pathetic and mainly consists of a few selections that don't fit anyone's situation and no area where you can even type in your issue. Also, they do NOT stand by their sellers even when some jerk gives you a one star rating stating you never informed them the item had a missing part when I had clearly stated this in the description. When I finally got through to them and asked them to review the complaint and remove the negative rating, I got a canned response urging me to work with the buyer! WTFx2 people! These people need to get some training from Ebay or Amazon.

Fees to the buyers is a ridiculous business move. Can't believe they thought this was the best move in their playbook. They need to change fees back to sellers before their sites fails. Photo provided to see how a $230 transaction could've turned into a $275 transaction. I bet the other selling sites are loving the huge mistake they've made.

No customer service what so ever available. Extremely limited return policy (72 hours after receipt, no exceptions). Charges extra fees of the customer without proper notice. Limits the amount you can offer for a product that will accept offers - it appears this is just to boost profits for Mercari. Under "contact" Mercari will only allow extremely specific, predetermined questions. I WILL NOT USE THIS COMPANY AGAIN AND WILL NEVER RECOMMEND THIS COMPANY.