Mercari

So there are people on the website preying upon women. I "reported" 10 different times and no one ever got back to me. Also, I purchased a product and it was completely dried out. After trying to get ahold of the company for 5 days I finally have up. Two weeks later I tried again and received an email saying that they can't give me a refund. I will never use a site that does not take predators seriously. There are young girls out there that are vulnerable to these types of websites and they have done nothing to control it. Do not let your daughters sell their clothes on here!

If your package gets lost, you will encounter enormous difficulties getting a refund resolution. It is almost impossible to contact via phone (I gave up finally), and email communications is poor.

This is NOT a reputable company!

I have only had one experience so far with Mercari, and it was surprisingly GOOD. After two bad experiences with Amazon third party sellers, the seller on Mercari delivered a better-than-expected product, shipped quickly, absolutely no problems.
I am learning, that when problems arise, they are generally from less than scrupulous sellers, and NOT the website. That being said, the website, to stay in business, needs to take responsibility for those bad seeds. I am looking forward to ordering from Mercari again. At least, as of right now!

Mercari has no consideration for their customers and the absolute worst customer service. A seller shipped me the wrong item and seemed very apologetic and promised to send the correct item along with a free gift for the difficulty. He never sent it and then ghosted me. When reported to Mercari their response was essentially, "well darn, too bad." They did absolutely nothing about it. I have all the messages showing his intentional deceit in two transactions and yet they did nothing about it. I asked for him to be penalized or prevented from doing this to others and they essentially shrugged their shoulders. Amazing that they not only will not refund my money but are rewarding a fraudulent seller. They could care less about their customers. And they make it almost impossible to get customer service - it's absolutely ridiculous. What a nightmare! STAY FAR AWAY FROM MERCARI!

They "limit" accounts and cancel transactions at will. That object you really wanted? Sorry, no longer available. Also locks up on seller side so item in limbo for no one can purchase. Still waiting five days later for resolution. Meanwhile, items I wanted to purchase sit (seller not making money while buyer shops elsewhere) or sold (buyer loses item and patience).

I have found that it is predominantly filled with counterfeit goods, far worse than eBay and Amazon by a long shot. The platform is inundated with a wide variety of fake sneakers, counterfeit designer eyewear, watches, clothing, and even fake AirPods. It's like a haven for counterfeit products. Their customer service is particularly abysmal, providing almost no protection against the proliferation of counterfeit items. They often require buyers to obtain third-party authentication proof to process returns, even for products that are clearly fake. For instance, Apple would not provide a certificate for an item purchased outside of their official channels. It's perplexing why the U.S. Department of Justice has not taken action against them.

Being a disgruntled Letgo seller a friend referred me to Mercari. I had never heard of it before. So I need to ship out items before getting paid so what? Everything is backed up with tracking and they have a working payment interface which is HUGE for commerce apps. Sales are spotty and seem to run in cycles but I am converting. Listing is a snap using a mobile device. I wish I could list multiple quantities other than that pretty happy with this app.

I purchased two items from them successfully - with cordial communication with the seller and prompt payment. When a went to buy a third item, I was told that my account was permanently closed and banned for life! Why? There was no explanation!

Their customer service is terrible. You cannot get a real person to talk with. If you are 'lucky' someone may respond via email two days later, but all you get is rudeness and attitude.

Look at all of these negative reviews. Is this company worthy of your business?

There is zero customer service / issue resolution. The buyer must mark that they've received their package and rate the seller before funds are released to the seller. Mercari says if there's no rating after 3 days they automatically rate the seller and release funds. This is NOT TRUE. Lazy buyers or buyers who just do not understand the mercari process don't rate, mercari doesn't rate and holds your money. Their "resolution team" responds with some automated answer and doesn't resolve any issues and definitely does not help you get your money from your sale. I can't even imagine how much money they make out of ripping people off this way. I have tried every Avenue possible to recover the funds / my money hostage

I understand why people sell things for too much, especially used. This company is a bunch of thieves though. They take a huge percentage from the sellers. I removed my account after a few years because they just want higher cut. You really can't make much money and the people that do are probably thieves themselves just buying things cheaply at thrift stores or getting them free from FB marketplace.

Not only do they just take money from your account without notice if your shipping price is off, they dont honor their buyer protection policy of 3 days, if you dispute a charge with your credit card company, they ban you from their site and shut down your account but they steal funds that should have been paid to you to cover money your credit card company gave you back so you still end up losing money and then can never sell on their site again...and you can't call them to complain cause they have no customer service number... probably due to the fact they have a bunch of angry people they have screwed over to make their millions

Seller accepted order held on my money for more than a week then cancelled my order - stock standard response from Mercari saying it's out of their hands it's peer to peer - don't expect protection in situations like this or have Mercari make sellers fulfill any obligations after you agree to sign a binding contract for purchase and provide consideration.

I took a chance, ordering something from a member who'd listed 10 items four months before but had zero sales, and didn't respond to a measurement question. She never responded to Mercari, either, so I got my money back when I cancelled after 3 days, but what a waste! If some people list on impulse but neglect or are so indifferent to tending their listings, Mercari should (but evidently doesn't) have a means to get rid of them.

I am new to shopping with Mercari. I purchased a pair of fringe boots from one of their sellers this week and unfortunately I forgot to ask if the boots had a zipper. When they arrived they were slide-ins and my chubby foot and leg couldn't squeeze them on. I attempted a return and was denied. So buyers beware unfortunately sometimes when you are online shopping you choose your correct size but that doesn't necessarily mean it's always going to fit correctly and if that happens with this company you will not get your money back so you are better off going with Amazon or another company that makes returns much easier and values their customers. Online shopping should never be complicated.

Site mostly has the kind of junk you find at yard sales.
They protect their sellers and make it impossible to contact them. But do very little to protect buyers. Once they have your money they're done.
There are many other reputable sites. Use one of them, this one is not.

I recently purchased something from a seller, and it arrived missing one of the pieces. I contacted the seller and let her know and she apologized and said she'd send a spare part in the mail. Well, she never did. And the transaction apparently already closed out.

So when I contacted Mercari support regarding the issue they offered zero help. I explained I was giving the seller a chance to make it right before blasting them with a negative review. And they basically told me to kick rocks. Wow cool. So now I can't have a refund for an item that was falsely advertised as having all pieces, and I can't even contact the seller anymore or write negative feedback for them?

If they are not going to have proper protocols in place to truly protect buyers, I won't be shopping here again.