MercariReviews 2,404

Bought an item from a seller was MIB but was missing a piece. Contacted seller to see if we can't work something out. Seller said leave feedback and they would do a refund. I was only looking to get back shipping. Once done they did nothing and Mercado won't do anything about it.

Don't waste your time with these morons! They have no clue how to run a site like this and have zero intentions on taking care of anybody but themselves! TERRIBLE!

Cannot contact them, will not maintain their site properly, customer service is a joke!
STAY AWAY FROM THIS SITE!

I recently purchased 4 baseball cards that were listed as vintage by the seller Topps 1963 Mickey Mantle, 1969 Nolan Ryan, 1970 Bench, & 1968 Rod Carew at a good price. They were purchased with the intention of reselling individually. I made a quick turn around sale of the '63 Mantle. It was sent for authenticition and it did not pass. Therefore this card is a reproduction novelty knock off card. As are the other 3 cards. Mercari allows counterfeit items be listed and sold. This has embarrassed me, ruined my reputation and good standing with another selling platform that I sell from. Stay away from and there are better sites in which one and purchase from.

DO NOT BUY THROUGH MERCARI! I was called out of town for a few days, so missed the "only 3 day" window to report a deceitful sale of an item that was advertised as "NEW". It was not only used with dried food hardened inside, but the mechanism was broken and dismantled! In addition they will not even allow me to rate or review her to warn her future buyers that she is a fraud! Her name is Crystal Ann - DO NOT BUY FROM HER! I have been buying from all sorts of resell sites for years with wonderful success and supportive customer service to backup their customers on the rare occasion that things go wrong. I cannot believe that Mercari has set up a system that does not protect it's customers and would shield fraudulent sellers.

I ordered a costume and it was not shipped or received and when I went to cancel the order, it had just disappeared all together. Scam

The only standard conditions are fair or good and new? We all know that F and G are the lowest and no one in their right minds would buy with that rating. They have to improve their app and add the Goldmine standard for rating the Lps for buyers from the sellers. Which have F,G,VG,VG+,E,NM,M- sealed. I have always ordered NM and if it's not then I send it back, on the sellers dime. Currently you can't do anything. Plus Marcari is pretty bad for me, a seller, to have to resort to this site with complaints.

Buyers are unable to critically rate sellers if the buyer chooses to return an item, so if/when the buyer is unhappy with the seller for whatever reason, however egregious, if the buyer wants his money back, he The biggest problem with Mercari is that buyers are unable to leave a review for the seller. This fosters inaccurate and bloated 5 star ratings for the sellers and buyers having no way to tell whether or not they're about to deal with a shady seller. Mercari also gives each seller an automatic 5 star rating after a period of 3 days has elapsed if the buyer hasn't left the seller a review. Most of my transactions on Mercari have been good, but I have no way of warning others about the one really bad seller who pulled a bait & switch. That seller currently has 4,283 items listed as of now, so there will surely be some very disappointed buyers in the future.

I bought a lot of clothing on Mercari from seller Brittany&Josh, I paid immediately and the sale was confirmed. Five minutes later my transaction was canceled and the lot was relisted a short time later at a higher price. I was sent a message saying the uncle wanted it listed at a high price. I said that was a poor business practice and they said they didn't care. I've had transactions canceled a few times only to see them relisted later at higher prices.

I bought an item 8 days ago and it is not yet shipped, only the label printed. They overcharge on item and shipping and this is the "satisfaction?" Will not respond, just get run around. First they say wait 3 business days, then a week, STILL I can't get them to refund me! Good luck, go to Amazon or eBay.

The worst! I purchased from a Mercari vendor on 9/25/23, they immediately created the label and never shipped the product. I kept contacting the vendor and they continued to say they would ship the following day. I kept checking the tracking number, and as of 10/14/23, USPS still doesn't have the package...sounds like a scam. I finally cancelled the order. Hopefully, I get a refund and not a credit on account because I have no faith in vendors selling on this site.

Mercari should monitor their vendors to make sure they are not scammers!

If I could give Mercari.com less than 1 star, I would give it negative 5 stars. They allow sellers to post inaccurate and incomplete descriptions and sell unusable items. Their review process is a joke. They have no secondary review if you ask to return an item, and their seller review is not reflective of your experience with the seller. I run a non-profit education and was ordering equipment for our camp to help teach youth STEM competencies. I spent $900 on an item that was unusable. When I asked to return the item for even a partial refund, they told me flat out no, that they require photo evidence...even though I provided photo evidence, screenshots, and complete descriptions of the item. They told me they don't change their mind once it is made up (see screenshot below). This is not a reputable business. I am not only not going back ever again, I will also be ensuring none of my community of young scientists falls for the same scam.

After 4 transactions that for one reason or another complete did not, the final straw was when a package was lost in transit for over a month and when it finally came, the contents had been stolen. Mercari told me that I would have to prove that it came empty... which I'm not sure how I can prove that something DIDNT happen. Otherwise I would not get a refund. This is their scam. They practically dared me to file a complaint with the Better Business Bureau...I guess their one star rating couldn't be made worse. They are scammers and do nothing to honor their own Terms & Conditions.

I have found that it is predominantly filled with counterfeit goods, far worse than eBay and Amazon by a long shot. The platform is inundated with a wide variety of fake sneakers, counterfeit designer eyewear, watches, clothing, and even fake AirPods. It's like a haven for counterfeit products. Their customer service is particularly abysmal, providing almost no protection against the proliferation of counterfeit items. They often require buyers to obtain third-party authentication proof to process returns, even for products that are clearly fake. For instance, Apple would not provide a certificate for an item purchased outside of their official channels. It's perplexing why the U.S. Department of Justice has not taken action against them.

Mercari has terrible customer service, avoid buying and selling on Mercari. Bought an oled switch in the listing mentioned that there is a broken screen, but not mentioned of non working power button or volume buttons. Asked Mercari to help with return, Mercari refuse since seller is a power seller with over 4000 sales. Avoid buying and selling on Mercari, go somewhere else like ebay instead.

I ordered a Waterpik Sonic-Fusion Electric Flossing toothbrush from a seller on Mercari. The equipment did not work. The seller was unresponsive and Mercari Customer Service was less than helpful. They didn't help troubleshoot the problem or offer to replace the merchandise. It's a sham. Wasted money. Avoid at all costs!

Their website says that you have 72 hours to rate a product with it exception for Sundays and holidays. They did not honor that and are only giving me 48 hours to write a product. This is what is on their website "Federal holidays and all Sundays are excluded from this time frame."

I have actually bought a lot of things on Mercari and have never had a problem( 5 stars) Recently, I gave a seller a 4 star review and she sent me a nasty chat message.(attached)
I complained to Mercari and obviously there were no repercussions because she had no lapse in selling her products. Support consumers and don't buy from "Karen's!

NEVER EVER EVER BUY FROM THAT SITE! I understand some things will workout great but when they don't you will get so screwed over! I would absolutely recommend selling on that site because they at all cost protect the seller which in turn protects their site but they have VERY VERY VERY shady sellers on that site. You are ONLY allowed to leave a review and warn others if you received the product and are happy with it. If you don't receive the item you purchased or received an item not as described you are NOT allowed to leave a review. I will continue to do my purchases with ebay. Those reviews I can trust. Never been scamed or cheated with ebay. Can't leave a picture because my items never shipped from mercari