Mercari

I purchased counterfeit perfumes and spent over $139 and they couldn't help me get my money back. Ebay is,much easier to do business with. Won't be using mercari anymore.

This seller is a fraud. Do not buy from him you'll never get your item. I bought a backpack on Dec 13th. 5 days later I messaged seller and he replied that his printer broke and he would go to his office the next day to print a label and try his hardest to ship item that evening. A few days later I messaged him again to see if he was able to ship the item I purchased but he would never respond back to me. Today I told him I wanted a refund and he sent me a nasty message back in return.

I bought 35 items from a seller. I received about 20. Mercari says I need to ship my entire order back to seller and if they accept I could get a refund
WHAT?
2. Seller posted they do not want items return yet they refuse to send missing items.
3. Mercari says I can't cancel because some items were delivered.
4. Seller refuses to cancel
5. I paid buyer protection fee.
BOTTOM LINE
They keep my money, I'm out half my purchase and if you think I'm stupid enough to send the only items I did get back to seller who already ripped me off you must be out of your mind!
I WILL NEVER USE MERCARI AGAIN AND I WANT OTHER BUYERS TO SEE THIS SO THEY DON'T GET RIPPED OFF BY THIS SHADY COMPANY THAT PROMOTED SHADY SELLERS.
I have filed complaint with BBB and I'll be disputing this with my bank, oh and I'll be leaving NEGATIVE review on maps.
BUYER BEWARE

Cancelled a purchase yest. "reason: accidental buy." Today its being shipped. Cant find a button to talk to the seller. Mf selling empty box. Didnt put that in the title.

Horrible rates, sellers can't sell because they have to increase price just to make a buck, so buyers won't buy...rates are horrible for buyers too, why the heck should buyers have to pay extra fees besides shipping and if course the item.what is the extra fee? How come we can't get hold of ANYONE? IF A REPLY IS FORTHCOMING, ITS AN AUTO GENERATED ONE. JAPANESE CANNOT SPEAK, READ OR WRITE ENGLISH?

I HATE HATE HATE MERCARI...FILE YOUR COMPLAINTS WITH THE BBB/BETTER BUSINESS BUREAU.LETS

Mercari has been a nightmare. First time using them is also the last. I received an email from Mercari acknowledging a shipping address different from my residence address at the time of purchase. According to the seller, the shipping address information wasn't communicated to her. She shipped to the wrong address. The package will be left on the porch in the open, not only tempting to anyone looking for a package to pilfer, but also signalling no one is home.

As a buyer I'm really turned off by fees for me, as a seller I expect there to be some. My purchases are down to 30% of what I was typically spending. I am also turned off by their phony rating system where you can't leave real (an obviously documented) for sellers that "sell" and print label but never actually ship.

... of being buying and selling in this platform with the highest reviews.
Now all of the sudden, customer service is rude and not helpful. The main goal seems to be ONLY making money, fleecing buyers with outrageous fees, because they stopped charging fees to sellers, but asking them of course to low their prices, (what many, me included did), so they do not lose a dime.
Their CS was spotty, but not bad overall and now that you are a loyal member means squat, when a simple dispute over a non as described color (listed as silver, but it's gunmetal) arises, saying that "it could be if the lighting...", it was only $20! Yet I am lying? And saying that is not the treatment I expected, they are happy to tell me how to close the account if I wish. Well... I did!
Good riddance. I will not recommend this place to anyone, get out before it sinks.

Mercari allows false advertising from sellers. Seller advertised a good, fully functional phone. It is in poor condition. Charging port is damaged, volume control doesn't work, discharges quickly. BUYER BEWARE!

I bought 3 small Prada bear bag charms as a special Christmas present for my younger sister; she collects bears. The items were preowned so I wasn't expecting new condition. I didn't expect them to stink. I didn't ask if they had a smell. The seller didn't say anything about odor or not. They arrived sealed in plastic bags which didn't help. It's so offensive I can't even hold them. I couldn't possibly give these as a gift. This was a significant purchase for me that was extremely disappointing. My return request was denied. I should've asked if the items had an odor. They're okay with sellers selling stuff that literally stinks. It's too bad for you if you bought it. So I've asked them — if I list these items & the next unsuspecting buyer doesn't think bag charms should stink, so they don't ask, too bad for them? That's okay for me to dupe the next buyer? They'll have my back? When they denied the return they completed the transaction. That generally means the seller was rated. I didn't get to give them an honest review. BTW — I've been a respected buyer for several years. It hasn't been easy. I've got 100% positive reviews that include 24 very thoughtful comments. I've made many more purchases, as most sellers don't bother with giving a review.
I'm not going back. They've lost my trust. Fool me once, shame on you. Fool me twice shame on me.