Mercari

Their website says that you have 72 hours to rate a product with it exception for Sundays and holidays. They did not honor that and are only giving me 48 hours to write a product. This is what is on their website "Federal holidays and all Sundays are excluded from this time frame."

I've been using both Poshmark and Mercari for a long time. I've had a wonderful experience with Poshmark. Mercari, however, is an entirely different story. This site will try to scam you in every way possible. They will close your account before you have a chance to deposit your money into your bank account. They allow buyers to get ripped off as well as sellers. DO NOT TRUST THIS SITE. It is an absolute nightmare dealing with this app and it's "customer service"

I put an offer for a camera that seemed like a good deal. The seller accepted my offer. Then cancelled the sale in 15 minutes. They then relisted the product at a much higher prices without some accessories. Mercari allows sellers to cancel transactions for any reason at any time. So sellers can keep canceling transaction and relisting to their hearts content.

As an app it's technically sound. The purchases are fine as long as you get good sellers, buyers and products. If you get scammed or are dissatisfied, Mercari will NOT help. If you reach out to their team you may be banned. I would not recommend unless you're okay taking a risk and knowing your purchase has no protection.

My first purchase on this website I bought an item I had long been searching for and the seller immediately cancelled my transaction.NO reason given. Very disappointing. A contract had been made and summarily broken without so much as a reason why. Amateurs.

Customer service is basically non existent. They don't even have a telephone number. When you send a message regarding a problem such as a return, you don't get a response until like 20 hours later. They then proceed to tell you that you have 24 hours to submit more photos for them to approve for a return since they ignore the first ones sent! By the time they get back to you to "approve" a return request, they won't do it because the 24 hours are up! This site a freaking joke! I will never buy anything on Mercari again and am telling everyone I know to steer clear of this horrible site!

I definitely would not recommend this app since they have more fake items listed and they don't know how to tell if it is or not. But if it sells, they take their cut and don't care. Buyers are stuck with it and if they try to resell to recoup their losses, people flag that they are selling counterfeit. Other sellers will report you if you sell and have a good record just to get you kicked off if your competition. If you purchase an item and a seller ships late so when you get it, you are on vacation, Mercari will release funds to seller without you verifying the item is what is stated and delivered to your home.

A nice idea, but the company culture is is not customer friendly whether you are a buyer or seller or both.

Try Vinted or Poshmark. Only reason why I tried Mercari was cause someone referred me there. Biggest mistake.

So i just recently joined Mercari, and so far everything seems be fine, except for this: everytime i go to change my email or to remove my card it asks for authentication, which is reasonable, but when i type in my password it says it's wrong and when it finally works, it takes me back to my account and not to what i wanted. I have contacted them and nothing has happened. I tried to look at an order i placed and track it, but the same thing happens. And another thing, i logged out and tried logging back in, and apparently my password doesn't work. I, again, contacted them and nothing has happened. It's making me very upset and just want to get back into my account. I did try to change my password, but haven't received an email in order to change it. Anyone else having or have had these same issues? Or is it just me?

UPDATE: I figured out my issue. Apparently my email was changed, although i have to recall of changing it. Hopefully this fixes the issues i'm having

There is no way to contact anyone live I'm not sure that they actually have any customer service Just some very poor application if this then that type of thing. As a seller, I believe I have been scammed twice. Both times I have tried to reach out to customer service, but was directed in circles there is no live customer service in my area at this time. Most sales I don't have a problem with, but this selling app does leave sellers open to scammers more than any other apps. There is no email to be found, no chat help... it's a pain in my a**...

So! Of I could have just given them no star believe me I would! After ebay went to hell I searched and found this dumpster fire! Started off okay! Made three good sales and had flawless reviews just like my Ebay store! But like flea bay they have zero people monitoring the site! I listed two authenticated coins and they were pulled for not being authentic! So I had a friend from a certain numastic society check the site! Every coin listed there of the same coins I had up were either fakes or reproductions! So he tried to put up one of his coins and got the same response! We both messaged them and they closed our accounts LOL! So honestly folks if you want a good selling platform look elsewhere! They are even worse than the Bay! Good luck if you are gonna try them