MercariReviews 2,404

Price is not what they display. Front page displays very low price to lure you in. Then the price goes up.

They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. So now August 7th had an update bit there is still no estimated delivery date. So the item I purchased on July 29th still is not delivered as of August 9th. Its still sitting in the original city and state of the seller.
Mercari are money hunger scumbags. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. I hope they get shut down.

They allowed someone to purchase $1400 worth of men's shoes from my acct, with a credit card if mine that I did not have on file and shipped to 2 diff states nowhere near me! I live in Ohio and they allowed transactions on a card not on file, but used, to ship shoes to CA and NY? And, most recently purchased shorts from a seller who would not respond or mail item yet they won't let me rate her…. Weeks after she didn't mail or respond? Stick with EBay and Poshmark!

There is no help. I try to edit my listings and get errors. No way to find out why. I have 2900 listings on Poshmark I guess they don't want any of them. They won't let me sell Gucci shoes that I paid hundreds for at estate sales. Only help I found was for only 2 reasons that had nothing to do with why I couldn't lower a sales price. Don't have time to try and find impossible help

I recently bought an item from Mercari for the 1st time and it was defective. The box looks great but the item is used and completely empty. I asked several times for a replacement or a refund and they refused. I ended up calling my credit card company to dispute it and the credit card company credited my account back. Beware! Do not buy from Mercari!

Would recommend highly, they were honest with me, I had ordered a product through an individual through them, didn't receive the product, this company returned my money, thank you

The worst website to sell. They would deny your returns right away. What i purchase smell so bad, they ask for pictures like they can smell it in the pictures. Deny return. Would not recommend this website. Costumer service sucks

Overcharged my shipping label and wrongfully took money from me. I truly cannot stand this site anymore. 1 pound small box for a spoon rest should not come out to $12.00 for the seller.

- Easy for new scam sellers to set up new accounts and never ship the orders. You will get your money back, but it will takes weeks
- Sellers can cancel orders without any valid reason
- Most sellers have 5-star ratings, because of a very short time period to rate sellers, and buyers can't rate sellers on cancelled orders

It was fake and there is no real shoes and they steal money and they lie because they are evil. Customer service lies to you to steal.

Received package 9days later, the digital frame was cracked and another 4 scratch on the screen but condition is NEW, Mercari refuses refund put me on hold than send me emails 2days later said: case closed.
Seller all get five stars, reject customer complaint and any review.
Stay away this fraud website and scams seller.

They have a 72 hour no exceptions return policy. If you buy something better check it fast if it doesn't work they have a no refund no exchange no credit policy. Your stuck with that broke item they took your money. The crook gets paid and they make a commission. I was at 76 hours and they could have cared less. Don't buy here they are ebay no return and they don't even tell you. You can't even reach out to the seller like you can on eBay. They automatically put in a review so you can't even warn others about the seller. The reviews are worthless bot reviews.

I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. It was gross. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! I know what the perfume is supposed to smell like. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Never buy a fragrance from Mercari.

If your package gets lost, you will encounter enormous difficulties getting a refund resolution. It is almost impossible to contact via phone (I gave up finally), and email communications is poor.

This is NOT a reputable company!

I order a soap/lotion caddy. It arrived July 25th while I was out of town. I returned home July 28th and opened the package. After filling the dispenser with soap and filling the lotion dispenser I had a hard time screwing the lid on the lotion container. Then, the top came off and I realized the lid had been glued on. And, to make matters worse lotion oozed out of the stem. Apparently you have three days to write a review and/or ask for a refund. Mercari gave my purchase five stars. I contacted them asking that the review be changed and they refused to help me. Lesson learned. Buyer beware.

Mecari is ok if you don't want customer service that can help you. They refuse to do anything to help you with any issues. If there is a problem it is yours to fix not theirs even though there may be no other way to fix it but have them do so. I was liking it but poor customer service is where I draw the line. I don't expect that from sellers and I don't give that to my buyers. I will continue to use all other platforms except for Mecari.

3 days to return an item... Wow... If you have no life I guess that works. Terrible customer service as well. Ignored me for days when I called them out on this. Ebay does 2 weeks.

Here are my thoughts on Mercari. I lose money every single time. The buyers are looking for deep pocket savings well below thrift store prices for quality items. Mercari recommends the seller pay shipping but after that and their fees and transferring money to your bank account you end up making close to nothing.

We had our credit card hacked on Mercari account, three items not purchased by us, and then the next thing we know we are deleted from their site and not allowed to purchase anymore from them.… Indefinitely! We try to get a hold of someone and they will not answer. I believe someone within Mercari hacked our credit card and used it for themselves. It's their loss, we moved over to Offer Up, much better site!