MercariReviews 2,404

This site is the worst. First, when you search for anything, it automatically shows you all the stuff that is sold. Why? You can't really buy those items now can you. Second, their search is horrible. You are very limited in search area, and it pulls up everything under the sun not related to what you are searching for. Thirdly, their shipping charges are way over actual cost! And lastly, their cost to sell on the site is exorbitant and you get nowhere near the viewers that are available with Ebay, Facebook Marketplace, or even Offerup. Do yourself a favor and do not buy or sell on this site!

I don't recommend selling on Mercari. If you're selling something really lightweight you shouldn't have any problems but heavier items you'll likely get charged extra fees AFTER the item has already been delivered. I weight my items and put in those exact weights when choosing shipping costs and it's never right. I always get charged between $6.00 and $10.00 extra when I know the weight I chose is correct. 2 times they made me purchase a whole new shipping label so I end up making $2.00 on something I should've made $15.00 on. Poshmark is better! Poshmark has a flat rate priority shipping close to $8.00 and you never get charged extra. I've also been scammed on Mercari 2 times and never got my money back.

Buyer beware! I purchased designer items 3 times, description included the fact that item was 100% authentic and included the original designer box and authenticity card. Once I received it was evident that it was a scam. Same seller uses different profiles to make you believe you are buying from another seller. Mercari did the right thing and reimbursed me all 3 times but I will never buy from them again. Not worth the aggravation and deception.

I had two situations. A customer sent me a broken imac Mercari did not want to refund me! Recently I accidentally ordered something from mercari using PayPal and I have yet to revive my refund. It was been over 10 days! Now I'm stuck have to pay after pay every two weeks because they wouldn't
Refund me. Money went in the trash! I would NOT RECOMMEND MERCARI!

The seller messaged me that she could not send me a full tube of foundation but she could send me a tube that was 95% full. Replied immediately that NO, I did not want a used product, to refund my credit card. ON the same day, I ordered the product from Amazon. A few days later I checked my email for Mercari refund status, and found they had just shipped the product to me anyway. I received the product a week after purchase. I didn't open it so that I could return it, but they said it was not returnable for this particular reason! I just opened the package, and it is a used product! Do not order from Mercari...

I bought Balenciaga shoes for $676.00 and the seller sent empty box. Mercari didn't refund me even after i sent proof of pictures that box was empty. Do not fall victim to these scams. Make sure to pay with credit cards that will protect you or just do not use this platform for any purchases.

HORRIBLE SERVICE! I have had two transactions with Mercari... AND BOTH WERE TERRIBLE! When you contact their customer service for assistance... CRICKETS. NO HELP AT ALL! Tried it twice... THERE WILL NOT BE THIRD TRY. THEY LOST MY BUSINESS! I WOULD SUGGEST USING ANOTHER VENDOR FOR PURCHASES! It's all good... until it's NOT!... AND IT'S NOT!

Mercari presents itself as an alternative to eBay. Well, if you like problems then it's the alternative for you! I purchased an item from a seller which Mercari believed was fraudulent. Immediately after I purchased, Mercari cancelled the order and refunded me. You must be thinking, "How nice, why would anyone give a negative review for that?" Because, Mercari then proceeded to block my account and demand that I complete an absurdly complicated process of "identity verification," which included downloading some useless app. Somehow it made sense in their minds to punish me because the seller might have been fraudulent. I come to find out, this is nothing new, but their standard procedure. Having had enough of these fools, I wanted to delete my account. Then I come to fins out, it is nearly impossible. Supposedly there is supposed to be a tab where you can "request" that Mercari delete your account. I followed the instructions, and yet, such a tab did not exist in my account settings. Therefore I needed to call their Palo Alto office. But when I called for assistance, there was no one via any extension, even though by law they must have a staff member manning lines such as the fraud prevention department. But, even when I tried their fraud prevention department, I still only reached a prerecorded voicemail, asking me to leave a message and they will "get back to me as soon as they can." Can you imagine if you were actually frauded on this website? Good luck ever getting any live human assistance! In the middle of the day you can't get a single staff member to answer calls? Please avoid this platform at all costs. Pay extra to buy on eBay or Amazon. Try Poshmark. But whatever you do, please don't give these scam artists a penny of your money. On another note, I would hate to think what happened to sellers which get on Mercari's bad side. I would venture to guess none of those people never receive any sort of fair due process, and their funds are abruptly confiscated by these scam artists.

I purchased an item and was told it was sold so I find another and ask the seller if they realize that item is cheaper from the company and comes with a warranty. They respond that I'm rude and block me. I just asked a question. Lousy first two experiences and impossible to speak to anyone there. I'm done. There are just too many places to buy and not get this nonsense. Spare yourself.

Mercari is terrible! I sold a authentic Lv bag brand new paid for the Mercari authentication service and certificate and sold my bag on there. The buyer stated she wanted to return the bag due to not thinking the bag was authentic even though I paid Mercari to authenticate my bag! They accepted a $3,600 return on a brand new bag and now this women can send my bag back used or damaged possibly and I could only get refunded $200 of it! Beware and do not trust this app. I've had this app 2 years and every single time I've sold something or bought something it's been awful

I had a legitimate return request for an item that was sent to me damaged. The return process on Mercari is outrageous. I filed the required paperwork, uploading the pictures of the damage on several areas of my purchase, the box, the packing material and the shipping label. After a day and half, I get an email from Mercari telling me to upload more pictures. My pictures were better/clearer than any one picture that I have seen on any Mercari listing. I had already spent too much time on this issue, so I opted to keep the item, fix it the best I could and sell it at somewhat of a loss - STATING THE DAMAGE. My goal here was to be able to leave this dishonest, non-responsive seller the 1 star review that they deserved. Mercari does not allow for the buyer to leave the seller a review once the return has been accepted and the refund is given. So, the Reviews on Mercari are BOGUS. You will not see how many disappointed buyers any particular seller has accumulated. The platforms I sell on would never tolerate the poor business practices, the amount of "Cancelled by Seller" Reviews, the lack of any type of communication, an unhappy buyer nor the fact that the buyer has received an "Item Not as Described" item. Finally, the pictures on Mercari ALL lack complete viewing of the item or really clear pictures. The home base to this site is a foreign country, so don't expect the company to act in the same way the USA does business. My take-away is, assume they do not take returns regardless of the issue and don't spend too much money. There are plenty of legitimate business' and online seller's on many other online platforms that would be happy to service you. Mercari is just not one of them.

My best advice is to, before you purchase anything, make sure you look at sellers' reviews for a bunch of recent and past canceled orders. Sellers can cancel your ALREADY PAID FOR order for apparently any reason. Once that happens you can't rate them. So a seller who cancels the majority of their customers' orders can still have a 5 star rating. Fine when it happens once, but when it keeps happening it gets downright infuriating. And Mercari's almost nonexistent customer service is no help either.
Ebay, from my 15 + years using their site, jumps in as soon as you report a problem, and, very even-handedly, will try to resolve the issue. They don't shield the seller from negative ratings and will, in case they decide for the seller, will even negate a negative rating. At Mercari, you, the buyer, are left twisting in the wind.

I am a 20 year full-time online selling professional and I have never seen such a complete debacle that is Mercari's policies and customer service. In a nutshell, their app, which has been known to be glitching due to a recent update, glitched on me causing an incorrect shipping weight. Round and round for two weeks with their reps and I was told conflicting advice on what to do including just ship it anyway and let USPS deal with it. WHAT REPUTABLE COMPANY SAYS THAT? Honestly!
The simplest and correct solution would be to just cancel the incorrect label and send a new one taking the extra fee out of my balance but nope. For some reason they "can't" do that. Two weeks going back and forth and not one rep even acknowledged the glitch that caused the issue in the 1st place. At one point they even called me someone else's name. If that doesn't prove they don't care and are just giving pat replies, I don't know what does.
In the end I ended up shipping on my dime so as not to make my customer wait any longer because unlike Mercari, I care about my customers. Luckily she had had similar issues with them and was very lovely and understanding.
In 20 years I've never seen such complete unprofessional and backwards policies and awful customer service. I have stopped listing on Mercari and have been removing my items to their direct competition.
All over $6. Good job Mercari, that $6 was worth way more to you then the thousands in fees I'd have brought in over time. Well done!

I've had 3 good experiences purchasing items on Mercari. Buying is easy and it's easy to sort searches and save items you're interested in. HOWEVER - the biggest drawback is that Mercari makes it difficult - nearly impossible - to contact the seller directly. They only provide a place to message the seller, and there is no guarantee that the seller is receiving the messages, unlike eBay, which allows you to contacta seller directly either before or after a purchase. If you enter the wrong shipping address by mistake, for example, you have to cancel the item because the seller is obligated to se fond to whatever address Mercari has on file for you at the moment. Customer service does not guarantee any reply from them in less than 48 hours, so I would not make any purchases from Mercari unless you are absolutely sure about everyn aspect of it. It's overall a quite rigid, NON-user friendly platform.

Mercari gives you no help zero, nada. They take the sellers money and will back the buyer who can easily scam you out of your item
I give them a triple zero rating. No help they have poor response no contact number
They are a total money grabbing company that will turn against you if you have a problem
Mercari totally sucks

Not my favorite website to use, Ebay, Poshmark and Etsy are 100x better. If you ever forget your password, good luck resetting it as they never send a reset link to your email as promised and that's the only way you can reset it, I had to make a new account. Not a user friendly website to use, frustrating for customers.

I sold an item on this site. The item was shipped on time but was lost in transit to buyer. I contacted support because they advertise that sellers are protected fron this sort of thing. Instead of helping, support deleted my listing & wrongfully claimed that I used a stock photo and then ignored my requests for help. I was told there is no number to call. They did this so they didn't have to pay the claim. They told the buyer they cancelled it and that it wasn't covered under protection because she didn't purchase insurance. What the? They don't even offer insurance. They send us a label in email and we use it! Bunch of Scammers!

Customer service is the worst followed by horrible selling features. I can't put whatever I want to offer to buyers, I must put what mercari suggests which under sells my item. Takes WAYtoo long for items to sell. I sell more stuff on ebay for more than I'm asking on mercari. Avoid selling at Mercari unless you like the frustration. Horrible!