Mercari

Mercari suspended my account for no good reason, They were demanding my social security number and my drivers license number. They said they want to make sure that I am not funding TERRORISM... I am a grandmother and I sold some jewelry from my mothers estate, she recently passed. Mercari is not allowing me to direct deposit my money into my bank account from my sales. They are stealing $198.00 from me. I just keep getting a message from them stating that they want all of my personal information. I will be calling channel 12 news. Do not sell on this site, you will regret it. There is no way to speak to anyone. All I keep getting are messages that sound robotic...

I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. That's like a.5% issue rate. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari.

Edit: More orders have been messed up. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Review changed to '1'. Mercari needs investigated. Too much is going on for Mercari themselves not to know.

It's been over 2 weeks now and they still haven't processed my W9 form while locking my whole account and not letting me answer customers even! Just letting me tarnish my name on there while they take their sweet time! They also stopped responding to my messages after 2 days lol what a joke of a company, STAY AWAY!

Buyers will damage your item and request for a return and mercari, despite your multiple good reviews of everyone saying that their purchases have been delivered in perfect condition, will believe the buyer and you will be left with a damaged item. Always check the buyer because mercari's customer service is $#*! and they will not defend the seller. Literally why would I sell something that is damaged since that's one of the reasons they could return it?! My buyer wasn't even the same size S why I sold to her and too bad I found out too late or else I would have rejected or cancelled her order. But then again, it will show up that you cancelled an order and work against your ratings. Horrible system.

You get easily banned on there for doing something as silly as "promoting acc listings"
And then have to wait 24 hrs to even see if your gonna get banned or what not, it's been a good 1 1/2 days since I got my privileges provoked for "24 hrs" and still haven't gotten an email or anything saying that I've been banned or reinstated. Would not recommend if you plan on using it as your main source of money because your likely to get banned or end up like me. Also customer is absolutely crap it takes a good 8 hours to even get an email saying they have received it. If it wasn't being my main source of income I'd quit

Mercari sellers beware! Dishonest buyers are lurking on Mercari. Avoid selling items over $50 and pricey name brands. Buyers will low ball all the time and just "like" items.

Scam buyers know they can:

-open a return and send you a brick or junk back.
-say your item is not authentic (even though it is authentic) to get their item free.
-say your item is damaged to get a free item.

Just be careful if you are an honest seller on Mercari. I've been selling for almost a decade on multiple e-commerce sites and scam buyers have quadrupled in the last few months. Protect yourself by taking good pics, documenting condition thoroughly in the description and taking video if necessary. I was almost scammed for over $200 by a Mercari buyer recently, so be persistent with Mercari customer service if a scam buyer tries to steal from you.

Only giving 2 stars because I had decent luck buying items $30 and under on Mercari.

I've had a wonderful time buying and selling on Mercari! It's been better than using Depop and other services at times.

I used to sell items very quickly on here and I've been able to buy some authentic rare items for cheaper here.

PLEASE make this service available in Puerto Rico. I no longer live in Florida so I can't use the website anymore. It was my favorite selling/buying service.

USPS considers Puerto Rico "domestic" USPS for labels, so it should be possible to use Mercari, but it's not allowed yet… Hopefully in the future…

Paid and ordered a musical rocking chair. Item arrives with this orange syrupy fluid in odd places and on the back/front seating material. I thought it was slimed by a toddler like spaghetti. I thought gross and reluctantly guessed I'll clean it. Great. After washing the material in the washer and scrubbing the plastic with bleach to no avail I noticed what was the battery box. I opened it with screwdriver and their was 2 large rusted D batteries leaking all over. I tried to contact seller numerous times. I searched Mercari website for hours for directions to get a refund. I kept on finding that if I left a bad review I would be banned from them? I finally stopped payment and donated the item. I've never bought from them again. I don't trust their practices.

I have sold many things on Mercari as well as other sites. I take pride in making sure I describe my stuff perfectly as well as ship it the same day or next morning, depending on when item is bought. Their rating system is terrible. People can give you a lower rating based on when they feel it should arrive. Mercari can see when you shipped item, yet they feel it's ok to leave the lower rating on your profile. They say they can't remove it. That is not fair to the seller who really is efficient. Their fees are also higher than other sites as well.

The worst! I purchased from a Mercari vendor on 9/25/23, they immediately created the label and never shipped the product. I kept contacting the vendor and they continued to say they would ship the following day. I kept checking the tracking number, and as of 10/14/23, USPS still doesn't have the package...sounds like a scam. I finally cancelled the order. Hopefully, I get a refund and not a credit on account because I have no faith in vendors selling on this site.

Mercari should monitor their vendors to make sure they are not scammers!

Worst place ever, bought a shirt, when I received it it was dirty and disgusting. Tried to return it they gave me a hard time. I eventually gave up. Stick with Ebay, they would never let something like this happen.

Being an honest seller does not guarantee you a fair treatment on this app, buyer still could make up excuses to return, Mercari would approve the return then ask you whether you want the item to be returned back to you, WT? An item worth of several hundreds dollars who is just going to throw it away? Should that be even an option? I pulled off all my expensive items out of that app right there right then, the garbage app deserves to sell garbages there.

I received a shipment of little toys full of smoke stench that will not come out. Seller, EverlysCloset, lied through her teeth, and Mercari said they couldn't prove a smell. So I'm out 42 bucks and Mercari and EverlysCloset are profiting. Then they closed the "ticket" and rated the buyers themselves! So she has all great reviews. No wonder people keep getting taken. NO BUYER PROTECTION. Am deleting my account. It's too bad because there are good deals there, but things end up costing too much. Ebay may have issues, but at least they have buyer protection. Guess if you want to sell a bunch of bad items, Mercari is the place where you can cheat people with their blessing.

I have been a successful seller on this site for years but several times I have posted items in which I would verify through the app by checking and seeing if the same item was selling on their site and how it was being categorized in its listing. Several times I'm doing this I would be prohibited and sent a message from them that I was doing something against policy. I would message them thru their app, thru to call them and email them thru their direct email and only get automated messages back. Now because this has happened to me three times I am on a watch list it seems but what's crazy the same products are being sold on their site and they do nothing about it. No one will give me an explanation for this. I have made some great extra money over the years but their policy and their customer service is awful and is very unfair and you can't get answers.

Upon tracking an item that I paid for on the Mercari app, I discovered that the item was in fact delivered by FedEx. However, I never received the item. I searched all around for it but deep down I knew it had been swiped.
STOLEN! Mercari emailed me saying that they would do something about it after I had brought it to their attention when it came time to "rate the seller". But Mercari did nothing for me. I don't even know if they released my money (the cost of the item) to the seller, since I would not give them a rating. Packages should not be delivered unless someone is there to sign for it, unless other arrangements were made in advance. The irony of it all, is that the item that I was awaiting, was a video camera/ home monitor to catch the stinking thieves in this low-life town Nick-named Hollywood. Hopefully, I will be a past resident of Mt Holly, NJ

The outcome of buyers vs sellers over disputes seems exactly what we always have with ebay...
I don't believe Mercari is welcome to America...
I believe we need lawsuits against Mercari...
Look how someone Jared M Baumannreturn sent back to me my used camera that was fully functional and Mercari support Shayla from UK Mercari stated that's what I originally posted on Mercari like no different between working electronics and junk ones.
The last pictures can tell the difference...
We need to do something about this.