Mercari

I saw a Xbox One for $200, added it to the cart. When I clicked add to cart, a message appeared stating that the seller has a high cancellation rate. I decided to go through the checkout process, and when I was about to click the final payment submission, the price had gone up to $300. Luckily I noticed and did not complete the transaction. This seller obviously lists for low prices, and then either changes the price after you add it, or cancels the sale if she doesn't catch it in time. Sellers like this should be banned.

I ordered an item and I never received it. Apparently it was sent to another person. Seems like the seller switched labels. When I contacted them they said it had been 3 days since delivery so all sales are final. And I was not allowed to contact the seller after the 3 days. The problem, I didn't receive the item so I didn't know the three days even started. Absolutely no refund or compensation for me. I'm just out $20. I will NEVER shop at Mercari again.

Ordered and paid for 10 different Apple Watches over the past month 8 of which I received a toy mouse other 2 simply did not send I only keep on ordering with the hopes of finding one honest seller. All 10 I have received a refund from mercari at least that is good but site is mostly scam sellers

I am not a fan of optimized searches, meaning websites that take what you type into the search bar and then change the search based on what it THINKS you mean, but Mercari adds a whole level of annoying with their 'STATUS' feature search filter. Imagine searching for that specific part you need to your vintage blender or whatever only to find ten of them! Perfect! Perfect price and everything... oh wait... SOLD is written on top of the listing. There is no way to OPT OUT of this terrible search feature and I leave frustrated every single time I find myself at Mercari. However, positives include that you can charge your own shipping prices, which for some small pair of earrings, $9 at poshmark is like ridiculous amount so its better to buy the item at Mercari.

From a seller on Mercari I bought an xfinity modem for my comcast account. When I connected it to my account, Comcast told me that they were going to charge me a monthly fee as a rental since they never sell their modems.

While Mercari did offer to refund me if I sent the stolen modem back, that would no longer be possible since I would then be on the hook with comcast forever.

I received an item that I purchased. I immediately plugged it in and found it was defective and the door would not stay open for me to use it.
Within 30 minutes of delivery I requested a return. Immediately I got a message from the seller telling me how many lawyers they had and how I was a fraud for opening a return claim.

Incredibly inappropriate. I was very nice through the process. Showed videos of the issue. In having it for only 30 minutes and submitting the return apparently I must of somehow removed screws and lost them?
Very ridiculous and over the top.
The customer service did nothing about the behavior.

It was very abuse as though to prevent the return.

All you need to know about this company is that they skew the reviews are their site to give them a higher number than actual. We had a seller claim that their shipment was delivered to us on a certain date, which was not true. After three more days we filed a complaint with Mercari and also filed a dispute with our credit card company. Three days later we got an email from Mercari saying that they considered the shipment delivered and closed that case, therefore keeping us from being able to do a review on the seller from their site. They also suspended our account because we disputed the payment with the bank, and then proceeded to close the account when the shipment finally arrived 5 days after the seller said.

I thought I liked mercari because of the low cost items which appear as deals. I opened a dispute because someone sent me a top in"good" condition. I showed pictures of the piling thought out and they sided with her. All I wanted was half my money back because it was in fair-poor condition. I feel that when there is a issue, too bad.

I had 2 pairs of socks that mercari approved a return on, received the package today, with packaging the socks were in, but no socks. So I'm out my money with no merchandise. Also shipped a purse and it was received by buyer on march 5th, have never received the funds for this transaction either. Have E-mailed Mercari and messaged on FB with no response. I want my MONEY!

Update: Mercari has settled both issues quickly. Thank You!

My son sold something on here, then when I took over for him to arrange a payment I discovered that I cant get paid until I send the item, and get a review... hmm if only we could walk into a high street store, take what we want, then decide if I want to pay later and say that store was bad, keep the items then ask for a refund without returning the items.
Thanks but I will stick to ebay, fee or not, at least I will get something back as a seller.

I sold a item on mercari. The item has insurance through the mercari site for sales. The item was lost in the mail, So I called customer support now there's no answer. So only choices I had left was to email them. The customer service there is very rude and wasn't any help at all they Closed my ticket and told me not to respond back to there email. I won't be using there service anymore due to this. I guess im just lost out on my item and my money. Think twice before shopping or selling there if something happens your just out of luck. Mercari your customer service sucks!

Mercari has terrible customer service, avoid buying and selling on Mercari. Bought an oled switch in the listing mentioned that there is a broken screen, but not mentioned of non working power button or volume buttons. Asked Mercari to help with return, Mercari refuse since seller is a power seller with over 4000 sales. Avoid buying and selling on Mercari, go somewhere else like ebay instead.

I listed and sold a video game, took image which also takes pictures. The game was listed in good condition. I shipped to buyer ModelCitizen and he left a rating of 1 stating it had a few scratches, this is why it was listed as good which contains flaws, Mercari refused to remove or alter it. Basically a poor app as buyers can lie in feedback and really hurt your rating and nothing you can do about it

I had an account and then one day without any notice they closed my account and kept my cash balance! I seen someone was interested in one of my items I went to check it out I was gone! I contacted their customer service they said they could not find me I gave them everything to look me up and I said find close my account just give me my money! That was it I never got my money and the best they took their cut off those sales now they took it all shame on you Mercari a bad way to do business!

On two separate transactions Mercari refused their shipping guarantee after packages were damaged by carriers. They give their canned response that the item was insufficiently packed which was not true. What good is their guarantee if it is never used. Beware-do not trust their guarantees.

We had our credit card hacked on Mercari account, three items not purchased by us, and then the next thing we know we are deleted from their site and not allowed to purchase anymore from them.… Indefinitely! We try to get a hold of someone and they will not answer. I believe someone within Mercari hacked our credit card and used it for themselves. It's their loss, we moved over to Offer Up, much better site!

I purchased a train set from Mercari. It arrived early in January. I opened it several days later to make sure it worked before putting it away with the Christmas decor. To my dismay, it's TERRIBLY engineered. I tried repeatedly but couldn't ever make even one completion of the track before it derailed! In other words: completely useless! I contacted Mercari and was told that their "return policy" is 3 days. THREE DAYS. I had to get in touch with them three days after receiving the item. Seriously? I appealed several times and was repeatedly told "tough luck!" Why oh why didn't I stick with Amazon like I usually do? Unbelievable. I intend to give Mercari a bad review everywhere I can find to do so!