Mercari

I thought this was going to be a great app. I happened to be very disappointed. I have sold multiple items and the app is not paying me my money. Once I added my bank account information my account became disabled. The account says give 24-48 hours to review. It has been over a week and I have called and sent multiple emails. I only received one replay that said this is a billing issue give then a day to get this fixed. Now I still have not heard anything and it's almost 2 weeks now.

I've been on this app for probably 8 years and never had any issues, sold a lot, bought some stuff, and then I was sent a fake broken pair of Oakley glasses. They said I could ship the item back and get my money back so I did that within the week, but never got my money, I waited and waited and they let me know I will never get my money back! Because I apparently didn't send them back immediately, I now lost all my $110+, and the seller has their fake glasses back, and they get no repercussions for selling me something fake. Support basically laughed at me and told me to go somewhere else! Love the support for making them money all these years!

I have over 100 transactions on Mercari buying and selling and have never had an issue. The site is easy to use and you won't have an issue if you follow their rules which are in place to make the app a pleasant shopping platform

I recently contacted a seller about an item I was interested in. We agreed on a price and they made me a personal listing, so I could purchase it. However, they raised the price on the one they made for me (by around 3 USD). I politely said that it was too much and could only do what we agreed on. The transaction was just completed today. I gave a good evaluation because overall there were no issues. The seller, however, gave a bad one with no explanation as to why. They then proceeded to delete the conversation on the listing and when I asked why they would give such an evaluation they ignored me. I contacted Mercari, but was told they would side with the seller. Why? Because the seller is ignoring me, gave no reason for the bad evaluation on the good transaction, and deleted all the messages that show I'm telling the truth.

Mercari is the absolute worst marketplace for sellers you can find. Buyers can cancel items after you drop them in the mail; there is no notification and no recourse! Buyers can receive your goods for free and Mercari does absolutely nothing to assist. If you are selling, do not ever use MERCARI!

I have used this site for a long time, you can only rate the seller when the item has been received. In my situation the seller choose to cancel my transaction due to a mistake on "shipping options". When I tried to contact the seller, I was expecting her to give me options for me to buy, instead she gave a terrible response "Well don't buy from me again" (and blocked me). There is no way to document this to warn other buyers, since the transaction was cancelled. BEWARE of BrisiLinda!

Where do I start... simply put, they ripped off a 13 year old girl and then tortured her to keep sending more pictures of her defective item. Then they released her money to a fraudulent seller and told her she didn't comply with all their requests. DO NOT use this company. BUYER BEWARE

Mercari is a terrible place for sellers and a haven for buyers out to steal and scam. I recently sold a pair of new Ferragamo loafers to a buyer ("W"). For some reason the buyer canceled the order after they were delivered (perhaps they didn't fit or he changed his mind). Because I don't accept returns, he went ahead and falsely accused me of prohibitive behavior to cancel the order, which in turn got my account restricted before they even reviewed anything (and I'm still waiting for this review - they're very slow). Totally unfair and unacceptable how a seller could be so powerless in this situation. Now my account is wrongfully restricted pending review, I don't have money from the sale, and I don't have my shoes. It's a terrible process that handicaps sellers and makes them too vulnerable. Shame on you Mercari. Never selling on your platform again. Poshmark and Vestiare collective are far superior, for sellers anyway.

I purchased five items and not reciprocated any of them! First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! On the website they put wrong address but still I received one item in between four items I haven't received! Do not truest or sell or purchase on Mecary!

Customer service is so so one time it's good then next person sounds like a 5th grader. Mercari has no phone number to contact them. They take 10% of your sale but cant spring for customer REAL service via phone? AND to top it off the apps not compatible with both my tablet & I pad!?
Only my phone is comparible which makes it more difficult since my phone dosent take great pics. Which in return can cost you sales... which equals money. I prefer Ebay BUT whatever your selling theres ******* other people selling the same item hence me using Mercari.

I bought floodlights from seller after he accepted my offer. I completely paid for the item and waiting for having it shipped. Very next day a seller cancelled the order and sold it to someone with more money. Later stated that I should have paid more with ring camera. Later he blocked me from buying anything. I complained mercari about this what he did and showed all proof sadly mercari didn't anything about this wrong doing and let seller have selling account. Seller account info: rjh. Esww in the picture attached.

I can say a lot about Mercari! First, I definitely not recommend to use this platform for sellers! They don't have customer service and support at all! Competitors can easily report that you sell counterfeit items and Mercari delete your listing immediately. Even if you will send them proves... they can suspend your account unreasonably, based on someone opinion. Mercari makes things too complicated! When you register, it takes few minutes. After I sent them proves that my item is authentic, they requested ID verification, after that-Checking account ID verification. You should scan you passport, driver license or UD, then make selfie! It's rediculous. No one platform makes the things like that! And believe me, doesn't make sense to email them. You receive robotics answers by someone's name. They don't take care and don't even try to figure out what's going on! Don't use Mercari!

Spent 3 months on site, grossed over $3k, 5 stars, 100% positive reviews. I'm co-owner of luxury merchandise and my employees are also being kicked off. They do not use any of my information, products are all authenticated within mercari. Soon as sale is made they close the account. The biggest issue is after accounts are closed they send information to other buy/sell sites which gives me hell trying to sell. Yes we have a company site however marketplace shops are excellent source for our products to be seen. We still follow rules, we do not talk about our boutique or give information to send buyers to our site, we pay all the fees like everyone else. Not only is money being held but we are losing credibility with other marketplace Ecommerce sites. Big issie

Sent buyer 1930 art deco lamp shade when she received said was in pcs pic she showed Marci wasn't broken had something on top could been any other broken pc Marci canceled order and i don't get item back or get paid for it cant even get hold customer support