Mercari

How would you rate Mercari?
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Oklahoma
2 reviews
3 helpful votes
Follow Brie B.
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The most horrible customer service ever provided. They close my account without notice even though that was my business and I made thousands of dollars for them. They closed it because apparently I used a product photo from ulta, but apparently that was illegal. Horrible customer service. No one responds, no one cares, and no one is willing to help. I've message them so many times, and they've never responded. Mercari is the worst of to sell on and they take so much money from you.

Date of experience: November 24, 2020
California
1 review
15 helpful votes
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I gave macari my passport as a valid id. They rejected it. Now I have over 150$ in funds they wont give to me. I have been on hold for 20 plus minutes and they hung up on me. Twice. What a $#*!ty company

Date of experience: March 3, 2020
California
3 reviews
3 helpful votes
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Bad customer service
August 8, 2022

I recently bought an item from Mercari for the 1st time and it was defective. The box looks great but the item is used and completely empty. I asked several times for a replacement or a refund and they refused. I ended up calling my credit card company to dispute it and the credit card company credited my account back. Beware! Do not buy from Mercari!

Date of experience: August 8, 2022
New York
1 review
6 helpful votes
Follow Breanne V.
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I bought a Louis Vuitton bag with damage that was undisclosed. The seller said this bag was in good condition but did not take pictures of all the cracks and did not disclose this to me either. I reported the problem and Mercari said that they would not refund my money. They do not protect buyers. Buyer beware Mercari is not on your side. I will never buy form them again. I would suggest buying on eBay or Poshmark because they actually protect buyers.

Date of experience: July 12, 2020
California
1 review
0 helpful votes
Follow Kyt N.
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Bias against buyers
August 4, 2022

- Easy for new scam sellers to set up new accounts and never ship the orders. You will get your money back, but it will takes weeks
- Sellers can cancel orders without any valid reason
- Most sellers have 5-star ratings, because of a very short time period to rate sellers, and buyers can't rate sellers on cancelled orders

Date of experience: August 4, 2022
Michigan
1 review
3 helpful votes
Follow Stephen C.
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I used Mercari once recently to buy something and would never use it again. I had a problem with an item I purchased, and it was horrendous to communicate with the seller or with Mercari. The site doesn't appear to be set up for smooth resolution of issues that can arise from time to time. So I turned to my credit card company and they gave me a prompt refund.

Date of experience: June 6, 2018
Mercari R. Mercari Rep
over a year old

We're so sorry to hear that, we're always happy to help! You can always reach us directly by emailing contact@mercari.com if we can assist with a specific transaction!^MM

South Carolina
1 review
0 helpful votes
Follow Jean B.
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Warning for buyers
December 13, 2022

Mercari is an easy to use app that offers great deals if you get the right seller. Unfortunately you MUST read reviews of sellers to know if you have a trustworthy one. If they have an abundance of Mercari automatic reviews...do not purchase. These are often left because the buyer has had a problem and it has not been solved within the 3 day window for customer reviews so Mercari reviews and closes the transaction. Giving the illusion of a 5 star seller and leaving the buyer with a faulty or incomplete item. Absolutely NO consequences for the seller if they choose to simply wait out the 3 day window. I have had some excellent transactions as a buyer and some bad ones. If you have a problem it is extremely difficult to contact Mercari and then satisfaction is not guaranteed. If you wish to buy here I recommend you do your homework on the seller before making a purchase.

Date of experience: December 13, 2022
Florida
1 review
4 helpful votes
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Return my merchandise
April 17, 2019

No phone contact, since April 12/19 I make cancellation for a expensive dress, still today I dont have any answer, I loss more than $ 500, Andy the Buyer block me up. Dont recomend at all. Dont use Mercari

Date of experience: April 17, 2019
Mercari R. Mercari Rep
over a year old

Please note that because our phone support line is limited, our team can be best reached via the in-app Help Center or our email support address at contact@mercari.com. We apologize for the issues you're having with your recent purchase and would be happy to take a closer look into this or any other problem you experience on the platform.

Best Regards,
Team Mercari

Virginia
1 review
3 helpful votes
Follow caitlyn f.
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Mercari is terrible! I sold a authentic Lv bag brand new paid for the Mercari authentication service and certificate and sold my bag on there. The buyer stated she wanted to return the bag due to not thinking the bag was authentic even though I paid Mercari to authenticate my bag! They accepted a $3,600 return on a brand new bag and now this women can send my bag back used or damaged possibly and I could only get refunded $200 of it! Beware and do not trust this app. I've had this app 2 years and every single time I've sold something or bought something it's been awful

Date of experience: June 20, 2022
California
2 reviews
4 helpful votes
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Stay away from Mercari! Basically they don't abide by their own guidelines and like to put it back onto the customer. I've tried numerous times to workout a return with a different representative and they all stand with each other. The worse company I have ever done business with. I never write a negative review, but I am now! STAY AWAY from them!

Date of experience: August 7, 2020

Overview

Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.

service
945
value
844
shipping
837
returns
824
quality
798
This company does not typically respond to reviews
+6