The most horrible customer service ever provided. They close my account without notice even though that was my business and I made thousands of dollars for them. They closed it because apparently I used a product photo from ulta, but apparently that was illegal. Horrible customer service. No one responds, no one cares, and no one is willing to help. I've message them so many times, and they've never responded. Mercari is the worst of to sell on and they take so much money from you.
I gave macari my passport as a valid id. They rejected it. Now I have over 150$ in funds they wont give to me. I have been on hold for 20 plus minutes and they hung up on me. Twice. What a $#*!ty company
I recently bought an item from Mercari for the 1st time and it was defective. The box looks great but the item is used and completely empty. I asked several times for a replacement or a refund and they refused. I ended up calling my credit card company to dispute it and the credit card company credited my account back. Beware! Do not buy from Mercari!
I bought a Louis Vuitton bag with damage that was undisclosed. The seller said this bag was in good condition but did not take pictures of all the cracks and did not disclose this to me either. I reported the problem and Mercari said that they would not refund my money. They do not protect buyers. Buyer beware Mercari is not on your side. I will never buy form them again. I would suggest buying on eBay or Poshmark because they actually protect buyers.
- Easy for new scam sellers to set up new accounts and never ship the orders. You will get your money back, but it will takes weeks
- Sellers can cancel orders without any valid reason
- Most sellers have 5-star ratings, because of a very short time period to rate sellers, and buyers can't rate sellers on cancelled orders
I used Mercari once recently to buy something and would never use it again. I had a problem with an item I purchased, and it was horrendous to communicate with the seller or with Mercari. The site doesn't appear to be set up for smooth resolution of issues that can arise from time to time. So I turned to my credit card company and they gave me a prompt refund.
Mercari is an easy to use app that offers great deals if you get the right seller. Unfortunately you MUST read reviews of sellers to know if you have a trustworthy one. If they have an abundance of Mercari automatic reviews...do not purchase. These are often left because the buyer has had a problem and it has not been solved within the 3 day window for customer reviews so Mercari reviews and closes the transaction. Giving the illusion of a 5 star seller and leaving the buyer with a faulty or incomplete item. Absolutely NO consequences for the seller if they choose to simply wait out the 3 day window. I have had some excellent transactions as a buyer and some bad ones. If you have a problem it is extremely difficult to contact Mercari and then satisfaction is not guaranteed. If you wish to buy here I recommend you do your homework on the seller before making a purchase.
No phone contact, since April 12/19 I make cancellation for a expensive dress, still today I dont have any answer, I loss more than $ 500, Andy the Buyer block me up. Dont recomend at all. Dont use Mercari
Please note that because our phone support line is limited, our team can be best reached via the in-app Help Center or our email support address at contact@mercari.com. We apologize for the issues you're having with your recent purchase and would be happy to take a closer look into this or any other problem you experience on the platform.
Best Regards,
Team Mercari
Mercari is terrible! I sold a authentic Lv bag brand new paid for the Mercari authentication service and certificate and sold my bag on there. The buyer stated she wanted to return the bag due to not thinking the bag was authentic even though I paid Mercari to authenticate my bag! They accepted a $3,600 return on a brand new bag and now this women can send my bag back used or damaged possibly and I could only get refunded $200 of it! Beware and do not trust this app. I've had this app 2 years and every single time I've sold something or bought something it's been awful
Stay away from Mercari! Basically they don't abide by their own guidelines and like to put it back onto the customer. I've tried numerous times to workout a return with a different representative and they all stand with each other. The worse company I have ever done business with. I never write a negative review, but I am now! STAY AWAY from them!
Answer: Please contact the Federal Trade Commision and Internet Crime Complaint Center. (IC3). It is illegal to keep anyones money! The IRS would like to know where all this money is also? Whos paying taxes on it? FTC will get your money! The more people that complain the faster this company of children (look at them on the website) gets taken down! The faster we all get paid!
Answer: DID YOU GET YOUR MONEY BACK?
Answer: Good question. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Only thing is, you cannot mail anything for less than $2.66 but I see your point
Answer: Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. You just need to rate your seller in order for payment to be released. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/
Answer: I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Not answer any of my support inquiries
Answer: I sent them money, they sent me trash! Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund
Answer: Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. 855-464-7482 website is mercari.com and email is contact@mercari.com Im also contacting the BBB. Others may want to as well. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. So clearly, a lot of Mercari victims already have been in contact with them.
Answer: File a claim with the mail carrier. You will be refunded
Answer: Hi Richard, Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Some items sell in minutes, some take a bit longer. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/
Answer: Hi Cody, When you purchase an item on Mercari, we hold payment to your seller until you confirm youve received your order and it is as described in the listing. You just need to rate your seller in order for payment to be released. If you dont submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/
Mercari has a rating of 1.2 stars from 2,392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mercari most frequently mention customer service, credit card and phone number. Mercari ranks 588th among Marketplace sites.
We're so sorry to hear that, we're always happy to help! You can always reach us directly by emailing contact@mercari.com if we can assist with a specific transaction!^MM