MercariReviews 2,404

Mercari does not support nor help you recover funds if the buyer decides they don't want to pay for products they ordered from you. Insurance or Seller Protection is non-existent and if you file a complaint they will close your account you are better off shipping your products yourself and hoping that someone received them on the other end that is willing to pay your odds are be better that way

I purchased an Electric Ice Shaver from a Wall- - -, Researched ice shaver extensively prior to purchasing knew make and model right for me... Post said "New in box, never used - - supporting little people before a corporation I purchased this Upon receipt, the box had an orange upc sticker, particularly removed and many others on and removed. These stickers are on return items that go to pallet sale/auctions, I have seen many. Now I questioned "new" or "used". Did not want used concern's: germs, contaminants, health issue. I Immediately requested a return with all required pics, "had to open the box" and take the item out anyways for pic., "to many" emails later and about 16 pics of the item and box I was finally issued a return label. 24hours after shipping, I checked the status, to find a message from the seller, "calling me a liar, accusations about making a hasty purchase and making it difficult for his business"! I had to follow the policy not to message/ email the seller per customer service. "But the sellers can intimidate the buyers"! Per "his" message, "he has pics also" told me how I should return the item", which I had gotten from Customer Service already. I expect that he will dispute the return... beware Mercari does not have requirement on pallet items or how sellers treat buyers, get all
Details before any purchase. (I shortened sellers name to protect myself from retaliation and respect)

I ordered lipstick and photos of a new lipstick were shown on the site. There was one poorly focused one the lipstick sent to me. It came to me have used with lip marks and because of the obvious health hazard I discarded it. The seller was given 5 stars by them even though this happened. They and the seller were not responsive. Do NOT believe the star ratings.

If someone or a group of friends with different selling handles is selling the same item your selling they will gang up on you and report your item as "prohibited" and get your item removed... hence taking out the competition. I've seen this over and over. I also believe that employees of Mercari non existent customer service sell on the Mercari Platform and if you sell the same item for less your account will magically get terminated and Mercari will keep the money in processing that you have earned. To get your money you will have to file a complaint with the FTC and BBB and your money will eventually get released.

Never buy from this website, it is fraudulent. The (fictive) users could be created by Mercari to hold users' money, use them then return them after a month or maybe never (I have no proof of that but this is just my though) once everything is done, they make the SELLER inactive. Horrible customer service. I bought a coffee machine and I never received it. I followed the process of cancelation then requested my money back. They failed to make the refund on time then I had to go through PayPal to get my money back after they hold my money for about a month.
Stay Away from it.

IRobot has no idea what Customer Service is & they don't care!

The machine is great, but if you need help - you better call a friend! The manuals are written for people who already know how to use this machine and service. The machine isn't so hard after you figure out the terminology iRobot uses. IRobot is very skilled at avoiding it's customer's questions. Use a different company and/or service - iRobot will take your money, but they do not care if you are able to use the machine or service options. Their software is some of the most UN-User Friendly I have ever encountered.

Lied about offering a return label promised... screwed me out of 75 bucks for a piece of mislabeled and unusable walker for my blind wife... really nice move... bunch of 'rectal cavities', if ever there were...

Used mericari in japan, only really good for selling small items. High shipping cost for non small items makes this non economical. You will encounter Ppl begging for half the asking price and requesting authenticity for products that are 10years old.

Dont use it unless you want to experience annoying buyers and sell at high discount. Mericari support is, please follow link here for more info. If you have dispute with seller/buyer, please resolve among yourselves..

I bought something on Mercari that was not at all the size that was represented. They denied my return request, one minute after they fraudulently set the item to a status of "rated", so that it was impossible for me to write a review. So yeah, only the positive reviews are allowed on the site. When they screw you, they don't let you tell anyone about it.

I used to love Mercari, it was my go to site! Then they " upgraded" their app & I was forced to upgrade. What a mistake. All I kept was messages that I couldn't buy things in my region! I'm in Idaho! I tried deleting & downloading, I contacted them trying to get help. They were as useful as their " upgrade" and Rude! Not worth the effort!

I thought this was going to be a great app. I happened to be very disappointed. I have sold multiple items and the app is not paying me my money. Once I added my bank account information my account became disabled. The account says give 24-48 hours to review. It has been over a week and I have called and sent multiple emails. I only received one replay that said this is a billing issue give then a day to get this fixed. Now I still have not heard anything and it's almost 2 weeks now.

Not worth the aggravation. Keeps switching from browser to app and then will not take password it's just ridiculous. Trying to enter id etc. another horrible experience. Do not waste your time. Donate your stuff get the tax write off.

Mercari has the WORST customer service I've ever experienced for ALL websites or apps. They never answer your call and no reply to your voice message left. When you have an issue related to your account, they either have no reply, or they never solve the issue for you.

I purchased a video game console from a seller on Mercari and I received an empty box. Don't to business with Mercari the seller's are scam artists. Can't add a photo of invoice because this site wont let me download it.

Bought some VANS sneakers 12 days ago and they are already broken and almost destroyed. They give only 72 hours to give your review of the product and when you send you CANNOT change review and/or talk to the seller anymore. They never gave me a solution for a return. The only thing they gave me was a 10% discount on next purchase! ARE YOU KIDDING ME? This site SUCKS and please DO NOT use for any circumstances. How is it possible that a product that failed its purposes and gets almost destroyed after only 12 days of usage DO NOT get any refund or communication with seller?

Mercari does not follow their own policy. Under their community guidelines they state that users cannot make statements that are false, defamatory.
They allowed a buyer to leave me a negative review with very specific comments that were untrue and defamatory to my account. They also did not require the buyer to upload photos to go along with their claim. The buyer never contacted me to let me know there was a "problem" with the item. After several attempts, even showing them the specific wording in their guidelines, they refused to remove the review from my profile. They allow buyers to make false claims on an item in the sellers review and do not give a seller any way to defend themselves against false claims. This situation also was one where the buyer did not ask for a return/refund. They kept the item that was supposedly badly used. Cleary a false claim
If they had no problem keeping the item and never had to submit pictures to show it.