MercariReviews 2,404

I'm a grandmother who sells my grandchilds clothing on mercari. I've had no problems til now. Out the blue I get a message saying I have multiple accounts and my privleges are being revoked. 'My account will be deleted after my transactions are complete. I demanded proof of these multiple accounts but got nothing. After numerous messages they then told me I made over 27 accounts! What the hell? I only ever had one account. I kinda freaks me out thinking someone may be using my info to make accounts but they will not provide proof. I'm getting deleted but they let others sell fake $#*! and dirty draws! Terrible customer service. I have a deposit PENDING and a transaction pending. I better get my money!

Mercari is not that bad of an app. It's actually an easy way to sell your items. It does have a selling fee, but at the same time, it's a lot less of a fee than many selling apps and websites. Plus I always wondered how they made money to keep the app going. Also it's not that hard to raise your price by the 1 dollar you'd lose from the fee. You do have to be careful of scammers though. But there are scammers on every website. I once bought "authentic apple earbuds" that were definitely not authentic. The lesson I learned from that: ask for their own photo of the item along with the label photo. If the listing is just stock photos, don't trust it. Same goes on any other selling website. Also, read their ratings. Often people will leave a "good" rating even if the item wasn't authentic or as described to be nice. I usually won't buy from someone who has negative ratings or no ratings so maybe that's why I've had good experiences. Anywho, it's not the app's fault if you receive something in poor condition or not as described (it's the sellers), BUT they CAN help you if you contact them about it.

Ive just recently purchased a few things on the Mercari app. Mostly infant clothes and shoes. Things went smooth. Tried to purchase two different crib mobiles for my grandaughter, and they were both "cancelled" by the sellers... weird, but ok, no big deal. Tonight, i went to purchase a baby outfit, and i received a message that said my account has been suspended indefinitely, after, of course, they already took the money for it. WHAT THE? Um, I have no idea why. I use the same credit card, and have plenty of money, so? We'll see if I actually get the refund. I very politely told them to shove it, I like Poshmark better anyway :) moral of the story... believe what you read and beware of these scams. It always seems good at first to hook you. Eventually they WILL take you for whatever they can of you hard earned dollars!

I HAVE HAD SO MANY PROBLEMS WITH THIS STUPID APP! I HOPE THEY GET RID OF IT! THEY WILL RIP YOU OFF, NO CUSTOMER SERVICE HELP, NO PHONE NUMBER TO TALK TO SOMEONE ABOUT ANY PROBLEMS WITH YOUR SALES! WHAT KIND OF RIPOFF COMPANY IS THIS?! IT SHOULD BE ILLEGAL TO HAVE SOMETHING LIKE THIS OUT THERE! DO NOT DOWNLOAD THIS! YOU WILL LOOSE MONEY AND REGRET IT! TRUST ME! COMING FROM SOMEONE WHO HAS HAD MULTIPLE NEGATIVE EXPERIENCES AND I FINALLY DELTED THE STUPID APP AFTER THEY LOST MY 100 DOLLAR PACKAGE AND TOLD ME THEY CANT RETURN IT TO ME! SCREW YOU MERCARI YOU GUYS SUCK!

This app is worst ever! I purchased a Louis Vuitton Wallet cost 180 dollars. I was so excited that I bought it that price it was listed authentic and since it was my first purchase I never thought it was a fake which I found out after 30 minute. I contacted to return but they said I cannot return because I confirm already. I contacted the seller but he block me. Oh my i contacted then my bank to help but they needed a certificate to prove it is fake. I drove 3 hours with my 1 year old child to find a store To certify it is fake but I find none. So that's it I paid 180 for a fake Louis vuitton wallet They never consider I am new and naive in using their app!.

I purchased a skirt which was listed as good condition on Mercari. When I received it, I found some light brown marks and wanted to return it. The customer service representative Ron denied my request because the item was listed as "good condition" so it's NORMAL to have stains. And he said if I don't like it, I can relist it for a new buyer... WTF?! Why would I have to list a skirt with stains and find another dummy buyers in order to get my money back? Totally unacceptable. I won't purchase again.

As a buyer on this app you can find great deals and most of the people are helpful and great. My only recommendation would be to watch for fake products. Some people advertise them as being real when they are an AliExpress special ( nothing wrong with dupes I use them too. Just don't want to pay an arm and a leg for them). As a seller this site sucks. I was hoping to expand my selling opportunities to this site. I made 3 sales first day. Not bad at all! Here's where it gets awful... I'm one for criticism and can take it. But it seems unfair that a buyer can rate you poor without explanation. They received package within 3 days of purchase and received what they wanted. If the item wasn't as expected on my part let me know I can process a refund. But to go ghost and customer service says deal with it is bad business. I think if a poor rating is given an explanation should be required. Now I can go and purchase from competition and rate low to bring their score down.

My 1st month was smooth, suddenly got a mssge that my acct was deleted due to multiple accts. I only have one.
At last they will let me finish my open transaction.
I bought a lot of merchandise from a mercari seller, she was interested to sell some of them due that her acct was suspended for a month.
At the begining bought a small lot ($400) and begin selling on mercari, sales were good.
After aprox 2 weeks decided to buy more new merchandise ($600), everything smooth at this point.
My supplier that had her acct suspended, got her acct back and began posting, that when problems started.
The next day both received the account deleted mssge due to multiple accts. Contacted mercari for answers, havent got one yet.
Im thinking becuase we were selling the same stuff (very specific items models) they though we were the same person.
My supplier cant contact them due to no phone # available and she had no access to her account (no open transaction),
Mine will be deleted when I finish all my transactions. I HOPE FOR THE BEST.
HOWEVER I HAD INVESTED LOT OF TIME AND $$$ THAT NEED TO BE ABLE TO GET RID OF THE INVENTORY
DONT MAKE THE SAME MISTAKE LIKE ME, AFTER ALL MY TIME AND EFFORTS MERCARI CAN SHUT ME DOWN IN A BLINK
NOT GIVING A CHANCE TO STRAIGH THINGS OUT.
If I have to do it again, I will not, I did read the reviews and gave them a shot and it worked but with all these stories and Im a believer NOT TO DO BUSINESS WITH MERCARI

I am a mother of 3 young children, I have selling many things on mercari for about 4 month everything seems to be fine but last two weeks I selling my purses make about 1661$ than mercari contact me my account suspended because I have another account is well but I never we can't have more than one account but fair enough they say after my deposit complete to my bank them will delete my account, I transfer money to my bank and mercari say it's will deposit on 11-7-16 than I get message from mercari on that day say deposit complete but I check my bank 3 days later the money not come in to my bank and mercari is delete my account already, so I have no way to contact them I try to contact customer service but nothing back to me, we are broke now, not sure what to do next, it's totally scams

Mercari suspended my account for no good reason, They were demanding my social security number and my drivers license number. They said they want to make sure that I am not funding TERRORISM... I am a grandmother and I sold some jewelry from my mothers estate, she recently passed. Mercari is not allowing me to direct deposit my money into my bank account from my sales. They are stealing $198.00 from me. I just keep getting a message from them stating that they want all of my personal information. I will be calling channel 12 news. Do not sell on this site, you will regret it. There is no way to speak to anyone. All I keep getting are messages that sound robotic...

I babysit for my grandson everyday at my daughters house so I use her address to have my package shipped to me, since I'm there 8 to 9 hours a day. My daughter and I Do Not have the same Bank Account and I have a totally different BILLING address! They have suspended Both of us telling us we have committed Fraud by me using her address as my Alternate shipping address since I'm not home all day. And then have the balls to tell me I've used too many words to resell an item I bought an I used the same exact words in my listing! An I was using too many words, but I quoted word for word the listing I bought from! Snap shot it to them! Along with 16 more listing that had a lot more words than mine! The people are idiots even if your not trained you can't really be that stupid! We own a business an I write to the girl AN told her if she was my employee I FIRE HER! Needless to say I'm
Suspended indefinitely! And not allowed to
Delete my account! But yet there are people selling baby pigs, used condoms, fake purses and other services! It should be against the law motto
Have a phone number to call for service! Mercari is a joke, not a company!

Customer service is basically non existent. They don't even have a telephone number. When you send a message regarding a problem such as a return, you don't get a response until like 20 hours later. They then proceed to tell you that you have 24 hours to submit more photos for them to approve for a return since they ignore the first ones sent! By the time they get back to you to "approve" a return request, they won't do it because the 24 hours are up! This site a freaking joke! I will never buy anything on Mercari again and am telling everyone I know to steer clear of this horrible site!