Mercari

Everything was going great until I had just 1 person report my item as a fake which its 100% authentic but now after all my hard work put into my little mercari shop they have held $218 from me for 90 days just because 1 person said my item was fake. Dont even waste your time with this app. When you try to contact customer service its like youre talking to a nonexistent computer.

This site is run by a bunch of lazy reps. They don't read what the questions or comments are. They just reply with generic respond like you are mentally challenged. They deactivate your listing without any investigation or not following their OWN rules when your listing gets flagged for whatever reason. If I were you, I wouldn't waste my time to list your stuff there. There are other better selling platforms.

Boy, did I pick what I think has turned out to be a crappy company to deal with! I'm talking about Mecari, of course! I chose to make purchases from two of their "sellers" and one of the items arrived damaged, due in large part... to poor packaging. And when I tried to follow Mercar's "rules" regarding filing a complaint, all I feel I've gotten is a runaround, non-working internet links from the website and a bunch of crap! My advice, people? Steer clear of this company and find other alternatives... may eBay or Amazon! Yep... From my point of view, this has turned into a horror story!

Mercari is preventing me from transferring my hard earned money in sales on their platform. Account isn't closed nor do I have any notices. I noticed when I tried to promote an item and I was told I could not. Said activity isn't allowed unless I updated the app and/or verify my identity but the app is already up to date. About 3k locked inside mercari's platform and zero communication due to covid-19. Dealing with this company has been an absolute nightmare and a hassle.

The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Mercari does not protect the buyer! Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. I purchased Roden & Fields and received this. Just shame.

This company is literally a criminal organization! They flag and suspend your account stating your selling fake items! When you provide the receipt and authenticity cards they ignore the information and repetitively ignore and respond with pre written excuses and leave you without no options! They make themselves absolutely unavailable for questions and responds through email if your lucky. All for the specific intent and purpose to steal your balance in your account. You can read the thousands of reviews just like mine! They try to break you down and make you give up! I've spoken to BBB I've reached out to FTC waiting for help retrieving my balance of $1306! No help as of yet! Beware of this criminal platform! Absolutely disgusting and criminal company that needs to be taken down!

Ive just recently purchased a few things on the Mercari app. Mostly infant clothes and shoes. Things went smooth. Tried to purchase two different crib mobiles for my grandaughter, and they were both "cancelled" by the sellers... weird, but ok, no big deal. Tonight, i went to purchase a baby outfit, and i received a message that said my account has been suspended indefinitely, after, of course, they already took the money for it. WHAT THE? Um, I have no idea why. I use the same credit card, and have plenty of money, so? We'll see if I actually get the refund. I very politely told them to shove it, I like Poshmark better anyway :) moral of the story... believe what you read and beware of these scams. It always seems good at first to hook you. Eventually they WILL take you for whatever they can of you hard earned dollars!

So many problems to complain about...#1. Not able to speak with a human...#2. No way to confirm delivery if item is marked undeliverable...#3. They give your money to seller even if you don't rate the delivery...so it's ripe for fraud! Most sellers are great and honest...but a handful are just scammers!

I have been a longtime member buyer and seller on Mercari. And I have sold a lot! In January I sold a lamp it shipped Fedex from MiddletonTn to Chattanooga Tn Mercari claimed that Fedex said the shipping weight was 53 lbs 1oz that was incorrect it was 12 pounds 8 oz I always put a little more than the actual weight so it was 14 pounds and it cost $22. On my post. After several inquiries with Mercari employees on the website they closed it and said Fedex charged 53.1 lbs it cost 342.94 to ship and we owe you nothing. I contacted Fedex two different times and they sent proof of the actual charges they charged Mercari on that tracking number on my package and it was $12.35 so my part of that sale after Mercari takes a big bite out was a little over 277.00 which I never received they still insist Fedex is the one who is at fault. I contacted the CEO John Langerling on Facebook and LinkedIn with No Respond. All the customer service numbers listed are recorded messages telling you to respond in Mercari website. This company is based in Japan with a US office in Palo Alto California and the CEO info says he's based in Las Vegas Nv. I guess my next move is my attorney and I think it is absolutely crazy to have a company that you can not make a phone call and talk to a live person That's just poor business to me. If someone knows how to get a real email address or phone that actually helps please let me know as it would be very much appreciated. Thanks for listening. God bless! Simpsondist15@ yahoo.com

A buyer inquired about an expensive item I had listed. Asked for
Proof of purchase and was given just that. All tags and product still in original packaging. After receiving the product they claim it's inauthentic even though I've provided all the proof showing otherwise. Mercari approved the return without even giving me a chance to prove otherwise and I can't even contact anyone for help. I suspect the buyer wants to swap out my product with a fake of their own since I can see they are a reseller of similar products I sell! Sellers are being scammed with no way to defend themselves. Absolutely unacceptable! I will be taking legal action..

Bought 2 comics for $80 to be slabbed from Brian's comics in North Carolina. Apparently, both went to cgc. However one got a ng because there was a page missing. Neither the seller nor Mercari want to compensate me for the time or the money. I find them patronizing when you spend that kind of money on an investment.

Received package 9days later, the digital frame was cracked and another 4 scratch on the screen but condition is NEW, Mercari refuses refund put me on hold than send me emails 2days later said: case closed.
Seller all get five stars, reject customer complaint and any review.
Stay away this fraud website and scams seller.

Mercari allows counterfeit merchandise and will close out a buyers account for simply filing a claim. This is even more so when its an expensive item that they make a bigger commission on. They have zero customer service and their platform is a joke. If you've been scammed file a dispute with your bank. They need to be removed and shut down.

They deleted my account because I have "multiple accounts". When I contacted customer service they were of no use. They did not help. All they said was that their team determined I had multiple accounts. I have a roommate who has the app. I explained that but they do not care. They are money hungry and do not care. I bought an item and the person who sold it was rude. He called me a "$#*!ing $#*!" and told me to "eat $#*!". Mercari removed my negative review of him at his request and he messaged me "I got your review removed, thanks for the cheese (money)". Stay away from Mercari. They are horrible.

Doing some on line shopping and came across the item I was looking for on mercai. After setting up the account, I get an error starting "address couldn't be verified". Suggested using the app instead. Download the app and it gets stuck at the same place on three different devices. At this point I just wanted to cancel out everything and delete all info I already given. To my dismay, the app or website had no clear direction on how to do this. Several emails and generic useless answers about WiFi connection latest software and play store crap, hasn't gotten me anything. They still can't verify my location, they still have information i no longer want them to have and still don't have directions on how to be done with this shady company once and for all.

The buyer and seller could work things out without the PIA return/refund process, but the site won't let this happen. And there's no way to contact them. All the buttons lead to the same options. I would not sell on here and I'm about to stop buying because it's not worth the headache.

Mercari is a haven for Counterfeit merchandise! I cannot believe all the fake Gucci. David Yurman, Louis Vuitton.
I purchased a pair of David Yurman earrings after congirming with the seller that they were real.
I took them to my jewler upon receipt for insurance appraisal to find out they were fake!
It happened several times with different purchases. Although Mercari touts they supervise this activity, they are doing nothing about it?
I even sent them notes for their supposed "experts", advising them on the tell tale signs to look at on these counterfeit items, but that fell on def ears.
They got tired of hearing from me point out to them all the counterfeit merchandise and closed my account? Buyer beware if you want to buy "authentic" merchandise!

I bought a $150 perfume from Mercari and later discovered it was fake. It looked very authentic so I took it in for real at first for I haven't tried this particular perfume before. Later I came upon a real sample and immediately discovered the difference. I tried to contact the seller and their account was deleted!
It has passed the 30 day mark Mercari won't do anything about it. I contested that counterfeit products shouldn't have the same return period as the others. All they told you was how sorry they were and wish me good luck next time. Psst!
I started a dispute from my credit card company and got part of my money back (the rest I paid with my Mercari balance another mistake). Guess what? Mercari started to
limit my account and then going about the deletion. Oh good luck with your wonderful customer policy. P as

Back to ebay for good. Sold a few coins on Mercari all of the sudden they send me a message saying that I am sell a Prohibited item. I asked them to be specific so I would know what I did wrong. I listed them under Mercari's own categories. The responded with you did violate rules by selling a prohibited item. That was REAL clear to me!

People do not purchase from these online thieves. I ordered a non-working camera from a seller and they could not even work in my favor to get my money back. This was my first purchase and my last.

Avoid them at all costs or it may cost you!

Heed my warning, my costly mistake will save you money.

I purchased a second hand Apple Watch on Mercari. Received it on 12/16, rated them on 12/19 cause I thought I had to... daughter opened it on Christmas and it was locked with an Apple ID. I tried contacting the seller. The response was it was my husbands he forgot, we will call Apple, I'll check my email, try this and this passcode. I contacted Mercari about but of course since I rated the seller I'm screwed. It is unreal that they do not have any buyer and seller protection even after ratings. Stay away from Mercari! UPDATE: since I was unable to communicate through Mercari to provide my PayPal address for a refund, I mailed the seller a letter with all my information. The seller texted me once they received my letter and told me they were refunding me minus shipping. There are still amazingly fair people out there. As for Mercari... not fair.

As a buyer on this app you can find great deals and most of the people are helpful and great. My only recommendation would be to watch for fake products. Some people advertise them as being real when they are an AliExpress special ( nothing wrong with dupes I use them too. Just don't want to pay an arm and a leg for them). As a seller this site sucks. I was hoping to expand my selling opportunities to this site. I made 3 sales first day. Not bad at all! Here's where it gets awful... I'm one for criticism and can take it. But it seems unfair that a buyer can rate you poor without explanation. They received package within 3 days of purchase and received what they wanted. If the item wasn't as expected on my part let me know I can process a refund. But to go ghost and customer service says deal with it is bad business. I think if a poor rating is given an explanation should be required. Now I can go and purchase from competition and rate low to bring their score down.

At first this app was good after a while on top of 10% per item u sell they charge a processing fee and I have sold hundreds of items with a 5 star rating and the few times a customer requests a refund regardless of how well u posted the item they dont take the seller into consideration