Mercari

A buyer inquired about an expensive item I had listed. Asked for
Proof of purchase and was given just that. All tags and product still in original packaging. After receiving the product they claim it's inauthentic even though I've provided all the proof showing otherwise. Mercari approved the return without even giving me a chance to prove otherwise and I can't even contact anyone for help. I suspect the buyer wants to swap out my product with a fake of their own since I can see they are a reseller of similar products I sell! Sellers are being scammed with no way to defend themselves. Absolutely unacceptable! I will be taking legal action..

I bought some blocks for my 3rd graders to use in their lesson from a five star rated seller. They are supposed to ship within three days of the purchase. 9 days later the seller has only answered me once claiming to have left the package in a drop box but refusing to provide any tracking details. I send more messages all ignored. The customer service reps are polite but only make excuses for the seller. If I had bought from a reputable platform I would have what I need right now for my students. Mercari has a rating system that is worthless and engage with sellers who have no accountability. I do NOT recommend these people at all!

So many problems to complain about...#1. Not able to speak with a human...#2. No way to confirm delivery if item is marked undeliverable...#3. They give your money to seller even if you don't rate the delivery...so it's ripe for fraud! Most sellers are great and honest...but a handful are just scammers!

Mercari allows counterfeit merchandise and will close out a buyers account for simply filing a claim. This is even more so when its an expensive item that they make a bigger commission on. They have zero customer service and their platform is a joke. If you've been scammed file a dispute with your bank. They need to be removed and shut down.

Mercari is a haven for Counterfeit merchandise! I cannot believe all the fake Gucci. David Yurman, Louis Vuitton.
I purchased a pair of David Yurman earrings after congirming with the seller that they were real.
I took them to my jewler upon receipt for insurance appraisal to find out they were fake!
It happened several times with different purchases. Although Mercari touts they supervise this activity, they are doing nothing about it?
I even sent them notes for their supposed "experts", advising them on the tell tale signs to look at on these counterfeit items, but that fell on def ears.
They got tired of hearing from me point out to them all the counterfeit merchandise and closed my account? Buyer beware if you want to buy "authentic" merchandise!

The buyer and seller could work things out without the PIA return/refund process, but the site won't let this happen. And there's no way to contact them. All the buttons lead to the same options. I would not sell on here and I'm about to stop buying because it's not worth the headache.

They deleted my account because I have "multiple accounts". When I contacted customer service they were of no use. They did not help. All they said was that their team determined I had multiple accounts. I have a roommate who has the app. I explained that but they do not care. They are money hungry and do not care. I bought an item and the person who sold it was rude. He called me a "$#*!ing $#*!" and told me to "eat $#*!". Mercari removed my negative review of him at his request and he messaged me "I got your review removed, thanks for the cheese (money)". Stay away from Mercari. They are horrible.

Doing some on line shopping and came across the item I was looking for on mercai. After setting up the account, I get an error starting "address couldn't be verified". Suggested using the app instead. Download the app and it gets stuck at the same place on three different devices. At this point I just wanted to cancel out everything and delete all info I already given. To my dismay, the app or website had no clear direction on how to do this. Several emails and generic useless answers about WiFi connection latest software and play store crap, hasn't gotten me anything. They still can't verify my location, they still have information i no longer want them to have and still don't have directions on how to be done with this shady company once and for all.

As a buyer on this app you can find great deals and most of the people are helpful and great. My only recommendation would be to watch for fake products. Some people advertise them as being real when they are an AliExpress special ( nothing wrong with dupes I use them too. Just don't want to pay an arm and a leg for them). As a seller this site sucks. I was hoping to expand my selling opportunities to this site. I made 3 sales first day. Not bad at all! Here's where it gets awful... I'm one for criticism and can take it. But it seems unfair that a buyer can rate you poor without explanation. They received package within 3 days of purchase and received what they wanted. If the item wasn't as expected on my part let me know I can process a refund. But to go ghost and customer service says deal with it is bad business. I think if a poor rating is given an explanation should be required. Now I can go and purchase from competition and rate low to bring their score down.

Back to ebay for good. Sold a few coins on Mercari all of the sudden they send me a message saying that I am sell a Prohibited item. I asked them to be specific so I would know what I did wrong. I listed them under Mercari's own categories. The responded with you did violate rules by selling a prohibited item. That was REAL clear to me!

I purchased a second hand Apple Watch on Mercari. Received it on 12/16, rated them on 12/19 cause I thought I had to... daughter opened it on Christmas and it was locked with an Apple ID. I tried contacting the seller. The response was it was my husbands he forgot, we will call Apple, I'll check my email, try this and this passcode. I contacted Mercari about but of course since I rated the seller I'm screwed. It is unreal that they do not have any buyer and seller protection even after ratings. Stay away from Mercari! UPDATE: since I was unable to communicate through Mercari to provide my PayPal address for a refund, I mailed the seller a letter with all my information. The seller texted me once they received my letter and told me they were refunding me minus shipping. There are still amazingly fair people out there. As for Mercari... not fair.

Purchased an item that was listed as great condition with lots of life left in it.
The item wasn't even usable. Uneducated employee closed the return and left the seller positive feedback. BS responses from the "customer" service team.
Contacted seller and they stated they knew nothing about the item and don't accept returns so wasn't their problem!

Boy, did I pick what I think has turned out to be a crappy company to deal with! I'm talking about Mecari, of course! I chose to make purchases from two of their "sellers" and one of the items arrived damaged, due in large part... to poor packaging. And when I tried to follow Mercar's "rules" regarding filing a complaint, all I feel I've gotten is a runaround, non-working internet links from the website and a bunch of crap! My advice, people? Steer clear of this company and find other alternatives... may eBay or Amazon! Yep... From my point of view, this has turned into a horror story!

Mercari does not support nor help you recover funds if the buyer decides they don't want to pay for products they ordered from you. Insurance or Seller Protection is non-existent and if you file a complaint they will close your account you are better off shipping your products yourself and hoping that someone received them on the other end that is willing to pay your odds are be better that way

The worst platform to buy, I was a victim of Mercari. They promise to supported me, never happen.
Joyce P (Mercari)
Feb 3,2022, 6:40 PM PST
Hi Johanny,
Thank you for contacting us regarding the authenticity of the item you have received. This is Joyce and I'll be assisting you today.
I've reviewed your messages. However, I am having trouble determining that the item is not as described. Please attach a few more photos to show the flaws more clearly.
Try and make sure the pictures are clear and focused and include photos of the entire item. If you received multiple items, I will need pictures of everything.
I can provide a 24-hour extension, so you can take some more pictures.
Looking forward for your response,
Joyce P
Team Mercar

There is zero seller protection. There is no reason a company that is handling people's money and possessions should not have phone costumer service. Super super shady. They don't follow their own return policy's and have no way of knowing if people are lying. They always side with the buyer and humor you by telling you they will look into it, then 5 mins later they say there is nothing they can do. They are never on the hook for anything. It's a scam. They give you a time frame in which you have to "take action" and then don't respond to your message within that time frame. How they haven't been sued yet (maybe they have) baffles me. Stick to poshmark, you'll be protected.

I bought a $150 perfume from Mercari and later discovered it was fake. It looked very authentic so I took it in for real at first for I haven't tried this particular perfume before. Later I came upon a real sample and immediately discovered the difference. I tried to contact the seller and their account was deleted!
It has passed the 30 day mark Mercari won't do anything about it. I contested that counterfeit products shouldn't have the same return period as the others. All they told you was how sorry they were and wish me good luck next time. Psst!
I started a dispute from my credit card company and got part of my money back (the rest I paid with my Mercari balance another mistake). Guess what? Mercari started to
limit my account and then going about the deletion. Oh good luck with your wonderful customer policy. P as

I was charged for a b item that I canceled because if no tracking information in 5 days. And I sent messages about this problem and they told me to wait until day 7 for a refund; but they completed my sale, paid the seller and even gave her a 5 star rating. When I filed a dispute with my bank; I was told my account was going to be closed after my other orders are delivered. What kind of scam are they trying to run! I'm not the one. Keep all your records. Don't shop here at all