MercariReviews 2,404

Worst site I have ever used, I sold an item and when it got returned it was not even the item I sold. When I went to open up a complaint some generic reply was sent to me stating my account is closed now and I would not be refunded for the stollen Items. Than when Trying to call I kept getting told through an automated service to email them.

I made a purchase on October 1st, from kingston25 on Mercari but the seller never shipped off the item, Macari message them twice to ship the item off, and I message the seller stating if you don't want to ship off the item please cancel. On October 8th Macari Message me stating I can cancel my item for a refund, well I cancel for a refund instead of getting a full refund they deducted money from me when I feel it should have been on the seller's end. PLEASE BEWARE of kingston25 when shopping on Mercari, very very poor seller stay far far away from this page.

I am a full time ebay seller and use many other known platforms as well. I have 55 sales with Mercari and all my reviews are 5 stars with great feedback. Two days ago i get an email stating my account was closed with no warning or any details on why. I had to email 3 times and demand a reason why. They stated I sold multiple non authentic items, but when i asked for proof they told me I did not have a serial number in a photo. I have a wholesale permit thus buy pallets of items from large know stores and suppliers thus the items are authentic and confirmed. I have explained this over and over and they refuse to respond or work with me. As well they have put my account on hold and refuse to let me get my balance for my last few sales which the customers have received the items. The items they refuse to pay me for are not even the items that were in question thus have no relation to the accusations. I as well found pages and pages of the same product being sold with no serial number so it seems they are targeting random accounts. A normal company would just say, please add the serial number to your photos and move on. To sum it up, it does not matter if you are a business with a license, reseller permit, authentic items from large know suppliers, they will still shut you account down and steal your money for items that customers already have. It is truly a scam. It is very scary they are able to operate like this and not held accountable for unethical practices. Stay Away

I shipped an item, the item went out for delivery and they let the customer cancel the item WHILE OUT FOR DELIVERY! And I've lost my merchandise and my money! DO NOT SELL WITH THEM!

I received a pair of shoes today that so strongly smelled of mildew that I had to put them on the back porch because the shoes could be smelled throughout the entire downstairs of the house. I immediately filed a request to return the item, following all of their requirements and was simply responded to with the statement ' your case has been closed '. I was then ghosted when I wrote back to requested further explanation and reasserted my desire to return the unusable item. Buyer beware that this site may not grant you a return even in the most cut and dry situations. Negative stars rating, if that was possible.

This company is no better than any other scam service available. They regularly jack their fees up for sellers and are constantly introducing restrictions that make it difficult for it to be worth using. They have zero customer service, zero care for sellers and buyers alike, and have zero regard for the business they are trying to "build".

I purchased a coat a few days ago. I received confirmation of my purchase. One hour later I received an email telling me that my order had been cancelled. I was not given a reason. I tried contacting Mercari by phone. No human was available. I tried a chat. No one was available to chat. And there was nowhere on their site to leave a message. I tried to message the seller. That didn't work either. All that I wanted to know was why my order was canceled. This company is impossible to get in contact with and they do not operate professionally. I will never do business with them again and I would not recommend them to anyone. I'm still waiting for my refund.

Mercari ran a campaign for sellers to list 30 items in one week to obtain a $20.00 coupon towards a $50.00 Mercari purchase. However, it was a trap for Sellers because Mercari then FROZE the accounts for UNUSUAL ACTIVITY. Now mercari is holding the money of the sellers until a Government issued Photo Id is provided to Mercari. Everyone knows that a Government Id is code for IDENTITY THEFT. If you sell on Mercari take out your money every day, even it is less than $100.00. Mercari is holding the monies from Sellers Accounts and God only knows when they will release it.
Do not sell on Mercari, Do not buy on Mercari. If is walks like a duck and quacks like a duck it is therefore a duck. A dishonest market place.

I listed a couple of items and then they closed my account and asking to provide receipt of all the item i listed. Seriously? Most listed items are from my closet and bought some of it long time ago. Waste of my time. Support service are rude people. Never again.

Mercari accepted a return from a buyer claiming the items were not as described and damaged on arrival. The buyer then sends photos of just the items and conventionally doesn't take photos of the packing materials used. Mercari accepted the return under insufficient packing materials when there was ZERO proof without photos. All in all if you're a buyer wanting too return items just don't send pictures of packing materials it came with and they will refund you and screw the seller over!

I purchased a so call "Saffiana leather Furla bag" I went to request a refund as the bag is fake. The material feels like a sort of PVC material, parts of the bag are glued and not sewn, the stitching is off, there is no tag or I.D. number, all of these things scream "knock off." However, it was listed as it was a "Furla Saffiano leather bag." The site will not allow you to complain at all. I go through all of the steps and it will not let you submit any type of criticism. The only box it will allow you to check is the "I received the package and accept the item." If you do Not submit a review, it will submit it for you and you can Not complain or get a refund. "SCAM!" This site is a scam, I am out money, Mecari sit has no human contact. The site will not even allow me to email them. No phone number to call them either. Do Not use this site to buy anything!

On Mercari if a seller decides not to ship an item for weeks to the buyer there is no justice for the buyer, but a refund. The buyer is not allowed to inform other potential buyers the seller will not answer messages and not ship the item. This is not good business practice. On EBay you can give a negative rating for a seller that ghosts and does not ship an item (and receive your refund). Other than this bad policy Mercari is a good place to buy.

H O R R I B L E
It doesn't makes any sense to wait for a review to get your money. Plus if the buyer return something you lose your time and money.

I purchased what was called a David Yurman necklace from Mercari. A few months later I took the necklace to a David Yurman store to have the length made longer. Their jewekers refused to work on it as they said it was not authentic David Yurman merchandise. DY does not provide documentation. I contacted Mercari they would not help unless I paid for an appraisal and they would not help beyond 30 days since the purchase. BEWARE!

Mercari has NO support for their buyers. If item purchased is "NOT AS DESCRIBED" you really are SOL.

Purchased a pair of jeans from seller with 5 stars who said she shipped next business day. A week went by, nothing. Contacted Mercari, nothing. Contacted Seller, nothing. Got an automated email saying I could cancel order, but if you cancel you can't rate seller ( in this case, horrible seller). So all ratings are fluff and Mercari does nothing to prevent this ridiculousness. This seller apparently does this all the time. Avoid Mercari like the plauge, especially "Fashionbabexo3".

I'm pretty sure Mercari is Italian for "Huge waste of time."

I bought a surveillance camera that didn't work and couldn't get my money back from the seller or the company after two weeks of emails and trying to get help from the camera manufacturer.

They take a huge about of fees from the seller and have NO live customer support! I refuse to sell and deleted my account.

I sold a dress. FedEx lost the package so I reached out to the buyer and we decided to wait a week. I contacted FedEx and tried to file a claim but since Mercari created the shipping label I couldn't file the claim.

I tried to contact Mercari support and they wouldn't help. So I contacted the buyer and we cancelled the sale. The next day FedEx found the package and shipped it. I contacted Mercari and they still wouldn't help and I could couldn't contact the buyer.

Huge cluster f*ck. Stay away from them.