Mercari

This company is AWFUL, with terrible "customer service agents" (using them words loosely). They are not at all friendly, have no people skills, and refuse to contact you back in regard to issues that you may or may not be experiencing. I stopped using an older email address bc I just was not using it anymore & everything else was under my newer email, so I changed my email address linked to my Mercari account. Once I changed my email, it would not allow me to make any purchases. I contacted their "support" and they closed my freaking account. Now they refuse to allow me to create a new account bc I have the same phone number. Never a day in my life have I dealt with people of rudeness to this manner/degree. I personally like spending money on Poshmark or eBay anyway as I am less likely to get sold items that are not authentic & are mislabeled in listing, which has occurred over five times.

Mercari is a great place to find deals, but it is a tricky site. There is many times where there are too good to be try deals and I would recommend stay away from those. If you buy something that is selling at a reasonable discount you should have no problem. Also, make sure you are buying from a seller that has at least a few ratings and you will be just fine. Normally the scammers are the ones have just created an account and are giving something that is expensive for a very low price.

I had a lot of items to sell and was using letgo when I got a text about Mercari. I googled and looked at reviews. One lady said the site was FULL of scammers. Well my first sale I got burned. Had a bracelet listed for $75. Lady talked me into letting her have for $25. I mailed to her. Bracelet had only been worn once when I took photo for the site. Was in plastic in its box. She got it and filed complaint saying it was old and damaged. So they didn't pay me. She wanted to keep the item and not pay return shipping. Also was warned that if you ask for your item back they send an envelope with paper clips and paper. I hope I get my item back. I have removed all my items. AVOID LIKE THE PLAGUE! Ridiculous

I purchased a vintage toy for just under $200 from a seller (buyitnowfromsandiego). I paid WAY more than I should've because it was advertised as a complete set. I received a soiled, ripped, moldy set. I immediately contacted the seller, who refused to refund my money and promptly blocked me. I contacted Mercari- they said the toys looked fine to them. Are you kidding me? Bunch of thieves! Oh, and let's not forget how they blocked my 1 star review of the seller- she looks like she has 5 stars. Of course she does! They delete the bad ones.

I had my account deleted after making a purchase with a girl and apparently me asking her name for shipping purposes was the reason my account was deleted, and banned from mercari. Not only did I contact them and get no response, but I never got a valid explanation or warning about my account being possibly deleted. I refuse to use this app any longer, I was a verified customer for 4 years, and I will never recommend this app again. Thanks a lot mercari, you lost a customer. Ridiculous.

Beware of customers wanting something at a cheaper price after it has been marked sold on the website.
First time to use the site my item still had the store tags in place.
The buyer wanted me to put the cash difference in the box with the item.
I did not do this so she wanted to return the item with the excuse it smelled like moth balls. I accepted the return but have not received yet. If your merchandise is on the higher end in quality I would use a different site. Mercari is not worth the hassle.
I will no longer use this site.

1. The site feels like shopping at a thrift store and there are some really good finds at great prices.
However, returning items is difficult so ONLY PURCHASE what you know you will never return.

2. Customer service stinks. A big Fail. First, you will never reach a live human being, ever- all contact is via email. Second, they make the buyer send six pictures of the items they want to return and it is a crapshoot whether it will be accepted or not. My recent return request was denied because they claimed criteria were not met. Well, a picture of the dress I purchased was a white and black evening gown but the one I received was a dirty mauve/lavender and black evening gown. They must be colorblind, including the seller. I felt they could care less about my satisfaction and I got a canned response. From now on I'm only going to spend $15 or less on that site. Buyer beware!

Never buy from this website, it is fraudulent. The (fictive) users could be created by Mercari to hold users' money, use them then return them after a month or maybe never (I have no proof of that but this is just my though) once everything is done, they make the SELLER inactive. Horrible customer service. I bought a coffee machine and I never received it. I followed the process of cancelation then requested my money back. They failed to make the refund on time then I had to go through PayPal to get my money back after they hold my money for about a month.
Stay Away from it.

They do not really have seller protection. Unless you take 700 pictures of your item from every possible angle and describe every inch of your product in detail, there is always something that buyer can say wasn't described appropriately. Mercari will always side with buyer.

Their automated system erroneously flagged random items as fake. This has happened in the past a few times and they apologized for it and reinstated the listings. They subsequently closed our account and provided no reason why. All the items we list are 100 percent authentic. We have perfect feedback score on their marketplace from over 100 sales and 7 other marketplaces including eBay and Amazon. We protested their decision and never heard back from their customer service. Waste of time and effect. You are better off selling on professional marketplaces like eBay, Amazon and Poshmark.

If i could rate ZERO stars- I would. The absolute WORST most DREADFUL customer service I have ever had. I bought about seven item on this app over a 4 month period. I attempted to purchase an item in January and it confirmed. About 3 minutes later I received an email and an app notification saying they revoked my privileges due to "unusual payment activity". They will not talk to me about why. I have called and emailed nine times with them. They wont take to me or reinstate my account. They told me to "request Direct Deposits in order to receive your funds" back. I have requested to speak with a supervisor 4 times. They will not call me or get me to a supervisor. Multiple emails saying they won't tell me anything or reinstate my account.

I've completely deactivated my account and left the company due to the constant issues. Mercari is extremely unprofessional, unhelpful, and has ridiculous polices. They are very controlling with all seller and buyer communication. They literally block almost everything. Users can not send pictures of items, can not resolve any issues themselves, or allow anything discussed that may be helpful to each other. The company has scammed me and I hope they go out of business for stealing money from people. They required me to complete a review in order to request a refund for an item that was delivered damaged. I was also not able to speak to a representative unless a review was submitted. Then, once I did they told me sorry they can't refund if a review is submitted? What a scam! It's company rigged and they did not allow the seller to communicate with me at all regarding a refund or pictures of the damaged item. CUSTOMERS BEWARE!

Stay away from this marketplace. As a 20+ year ecommerce seller on different marketplaces, I find Mercari is the worst. Its agents act like scammers. They said things conflicting with each other, and not to honor the original promise. It does not seem to have standard rules to follow. Agents would came up with anything to make you go away. Then they find a dozen different bogus reasons not to pay sellers. Fortunately I had only one sale being scammed, my only sale. So bye bye Mercari.

Mercari really does try their best, putting their best foot forward in offering discounts, lower prices, from their merchants than larger mainstream competitors such as ebay. They do not have as much variety and selection, but they do offer good perks for their customers. As a buyer, Mercari holds the seller highly accountability for what they sell. They favor the buyers in that the buyers can freely cancel before shipment, and sellers can freely cancel without negative feedback. In fact, sellers are immune to negative feedback by the very structure that Mercari sets, in favor of their sellers. An unfair advantage, for the generally lower prices offered to their buyers.

I sold an oriental umbrella stand on Mercari. The buyer asked to cancel but I didn't cancel. I took pictures of the item prior to shipping to prove it was packed to Mercari specs. Buyer told Mercari it was in pieces due to insufficient packing. I don't believe it! This was a heavy piece and was delivered within days. I had styrofoam around all sides, top, bottom and wrapped it in layers of bubble wrap. I had styrofoam and packing paper inside it. Mercari refunded their money and told them to keep my item. I called UPS and they told me it was insured. But no item, no reimbursement. If they did it to me, I'm sure they have done this to other sellers. In my opinion this is theft. Now I'm out a $100.

I will not be using this site again bought item wasn't shipped in allotted time. No refund. After several email request no refund no response. On June 6th get an email item is in transit, delivered on the 8th. Inquire about return, mercari replies it does not fit the category, then why did You send me an email to cancel because it did not ship within required time frame. Oh did I mention seller sent me an email 3 days after the purchase she had a flat tire, then on the next day I get the same generic email from her, then no further response. Never will I use this site

Mercari sells fake merchandise and, when called on it, they couldn't care less. And they will not refund payment or provide a credit if 3 days have passed, which is often too short a period of time to try out the item purchased. And, to add insult to injury, they then post an automatic review that says GREAT, which they will not change even though you, the buyer, have had a really bad experience. This is no way to run a company.

Mercari- a place where you can find just about anything you can think of. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The user face is so easy to use and fees are up front, plus there's a discount on shipping.
Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique.