Mercari

I am a new buyer to Mercari. I originally attempted to use my Paypal account to make a purchase using my iphone. The transaction would never go through so I was forced to log in using my desktop and pay with a credit card. The seller was very friendly and I received my item within 3 days. When I attempted to confirm that the order was received and rate the seller so that the funds could be released to them, I was unable. I messaged the seller about this and assured her that I would contact Mercari for help with this. They don't offer a customer service phone line so I emailed them and was messaged nearly 4 hours later, with no resolution to the issue. When I logged back in to my account the following day, I could see that the seller had responded to my concern but the site would not let me access or view the response or allow me to message the seller again. All contact between myself and the seller was cut off. Apparently, they were uninterested in making sure the seller was paid. I would say that anyone selling items there is taking a huge risk and wish that I had checked them out myself before purchasing through them.

Absolutely horrible customer service! You can only email them. You get a standard response. And they will not help you, at all! It's very clear they do not want to be bothered. Very frustrating!

The only reason they get a 1-star rating is because I could not leave a review with 0 stars. I paid $26 (w/shipping) for a puzzle of a Mustang car. The box was a Mustang puzzle box, but the puzzle inside was a kitten. I initiated a return. They needed pictures, so we had to put the puzzle together – which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Then Mercari said it was over their 3 day allowance for returns. They refused to send a return label and THEY rated the seller ON MY BEHALF! – WHICH IN TURN CLOSED THE CASE. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. MY REVIEWS WILL NOT BE KIND.

I wanted to try out Mercari because I was becoming more and more aggravated with Poshmark. Sellers not responding, sending dirty items, sending a man's large after advertising it was a woman's large... etc. So I've now ordered 3 items from Mercari. So far... eh... I don't know. The shirt I ordered came very quickly, but there was a small hole in it that was not mentioned in the listing and the size is a not accurate do to washing shrinkage. The second item I ordered it has taken two days for the seller to respond and ship. Which is ok, but it would be nice if sellers check their emails daily so they can respond to questions quickly. The second item has still not shipped so I can't comment on quality yet. The third item I wanted to contact the seller about sizing and I have yet to hear back from them. I'm beginning to wonder if they are even active on the site still. Sooo, much like Poshmark, this site has the same problems and issues. I can't comment on the site itself in helping with refunds or returns, as I haven't had to experience that just yet. I guess like any online 'yard sale' site, you have to be careful and do your homework before buying... then cross your fingers that you actually get it.

So I bought a item and seller cancelled so I should get a $135 which is what I paid. I paid using my debit card which is where my refund was supposed to go but instead you give me Mercari credit really? So I try to transfer the money to my debit card along with money I made from sales which was only two items but $40 there. That means I should have got $170 and some change back but it won't let me even with my routeing number and all that info. Really so I lost $170 that I can't bget back and here is the kicker I was BANNED as a "Risk" due to only one cuss word which I admit was wrong in doing but was mad at the time and told help center to "F off"

I initially gave Erin a good review (to be nice). I shouldn't have. There is a defect she had co clue about. Do not use Mercari. They don't help. They don't refund. They have poor customer service.

I decided to give them a chance and I posted a few things for sale. I sold a few cheap things without any problem and I said let's put something bigger. I posted a high-end drone for sale and I got a buyer a few days later. Everything went well until the buyer decided to make a return
Pretending he can not find the app to use the drone despite the app being everywhere available on the internet. I accepted the return but upon arrival, there were 2 batteries instead of 4. I contacted Mercari and reported the problem and they told me to contact the buyer but the buyer never return my messages and then I can't send him any messages. These batteries were $250 each and they decided to close the case in favor of the buyer. The buyer never reported in the return message any problems with the batteries. That means he got all 4 batteries. Mercari does not truly investigate any cases because they side with thieves and encourage them to steal more. You can put a thousand pictures they don't care. Please stay away from this site as far as you can. I retracted all my listings and they will never see me again. Read others' feedback left for this site and then make a decision to sell there.

DO NOT USE THIS RIP OFF SCAM ARTIST APP!
ANY DISPUTE YOU MAY HAVE FOR ANY REASON WILL GO IN THE FAVOR OF MERCARI NO MATTER WHAT! THERE IS ABSOLUTELY NO CUSTOMER SERVICE AT ALL! THERE IS NO EMAIL ADDRESS THERE IS NO PHONE NUMBER THERE IS NO WAY TO GET CUSTOMER SERVICE ON THE APP. IF YOU HAVE A PROBLEM YOU ARE SCREWED! YOU'VE BEEN WARNED!

Was in the market for an Apple 20W charger and purchased one from a Mercari seller described in their listing as Brand Apple. Sent an e-mail back to Mercari stating the item received was generic and not an Apple brand. Sent pictures of the item received next to my existing Apple 20W charger where you can clearly see there is no Apple logo, the partner number was A2350 vs A2305 and an Amazon listing for a generic charger labeled A2350. However, in order to receive a refund Mercari is asking me the Buyer to have a third-party authenticator or the manufacturer confirm in writing that my purchase is inauthentic. This was actually my first transaction on Mercari and will never transact on Mercari again.

I purchased a watch bundle says brand new not someone else had this smstt watch set up for them i cannot grt pass password for this gentleman you only have 3 days to accept purchase needless it took more then 3 days to find out someone else had this watch i contacted RichGang 3 times have been ignored he knows i am stuck with something i cannot use i see how he got jis name RichGang steal from customers big profit

To interact with their customer service you have to download their app. You can message a seller or buyer but are barred from talking to them outside Mecari. I have had several cases open that were all closed without any help. In one case I was very happy with the coins I bought but, a valued coin was missing. I sent them what happened and written description of coin (HISPAN with two columns). I sent a zoomed in picture of the coin from original posting. They closed the case because they said I did not provide picture of it! You have 24 hours communicate or case is closed (even on a weekend). This is always the case with Mecari. Today I purchased 3 coins (separate transactions) on Mecari for unbelievable low prices. I tried to message seller about coins and was blocked by them! I saw the seller had no previous sales or followers and thought oh no this is a scam! So I tried to cancel order but could not because coins were shipped within the hour. I tried to get assistance from Mecari but was brushed off with several messages and the case closed. If you buy something on Mecari and there is an issue send back item immediately. If you don't it will be yours no matter what because Mecari customer support will close your case out. Be sure to use their authorized return label if you don't Mecari will release your funds to seller and you will no recourse to obtain refund.

1 of the worst places to sell or purchase anything. I had 5-7 items I had on that website I really forgot about the website that's how nonpopular they are. I received a email 1 fat saying I sold an item, so I go ship the item I paid for, the seller gets it and then Mercari sends me a email stating I had to verify my account which I did.

After numerous emails asking where my money was I never got my money.

I spoke to several other people in my community that said they had or were having problems with Mercari so we decided to get together and find an atty to file a class action suit against Mercari! BEWARE MERCARI is a FRAUD

I'd give zero if I could. Been buying and selling on this platform (and other similar platforms) for years with little issue. But recently bought an item that stated it was a signed item by a specific person. Received the item but is signed by a different person. I have authentic items with signatures of both, so I submitted a side by side comparison adding specific notes detailing exactly why it was not the signature the lister claimed and return denied (like, within minutes). Mercari closed the transaction with no possiblity of recourse- didn't ask for more information, didn't allow me to supply additional evidence. So even if you continue to dispute, which I did, it becomes "not possible" for mercari to authorize return because funds are released to the seller and they refuse to refund. Customer service gave canned answers over and over and over, refused to escalate my dispute or offer any specificity for the denial. Basically threatened me when I said I would report their lack of adhering to their own guidelines and refusing to address my issue. This item isn't even that valuable, but dang it's the principle of the thing. I was defrauded by a seller and mercari refuses to thoroughly address it. At this point, my only option is probably just to chargeback and get a lifetime ban. It's literally pathetic. Don't buy anything you could have authenticity concerns over from this site, ever unless you personally know and trust the seller. You have no protection as a buyer.

I ordered an electric typewriter for my 95 year old father. It was WAY too big and heavy, which was not obvious in the posting (no measurements). I tried to return it, explaining I couldn't even get it out of the box by myself. Stupidly, since I wanted to be able to just seal it back up, I didn't take it out or plugged it in. It being a monster as opposed to a portable typewriter was not a sufficient excuse for returning, so my request was denied. I was angry and frustrated, but since I was stuck with it, I finally got someone to take it out of the box and tried to type on it. It doesn't work. It turns on, but the carriage only goes halfway and most of the keys don't even hit the page! (The packaging wasn't great, no padding, just a box and some wadded up paper, so I guess I shouldn't have been surprised.) I tried again to return it, this time because of false advertising. I heard from about 20 people who all said the same thing: You only get one chance to return, your initial complaint wasn't enough, case closed, second complaint doesn't count. Try to resell it with us! (EVEN THOUGH IT DOESN'T WORK!) We are all just following protocol. Doesn't matter if the product is garbage. Case closed. No chance to review sellers or Mercari. So I spent $147.69 ($45 of that was shipping) on a machine that doesn't work and have absolutely no recourse. I don't even know if the sellers are aware of all the back and forth I went through, but I have the return address on the box, so I will be sending them a letter...