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Mercari Reviews Summary
Mercari's reputation is marred by significant customer dissatisfaction, primarily due to issues with product descriptions, return policies, and inadequate customer support. Many users report receiving items that do not match their descriptions or arrive damaged, with little recourse for refunds. Complaints highlight a lack of effective communication from both sellers and the platform itself, leading to feelings of frustration and mistrust. While some customers appreciate the streamlined buying and selling process, the overwhelming sentiment indicates that unresolved issues and high fees overshadow any positive experiences, suggesting a need for improved customer service and clearer policies.
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This site is very expensive and the shipping is unreal!
Think I will stick with the sales with the store!
After leaving a phone message, they issued me a full refund in Mercari Credits. "You can use these Credit for purchases on Mercari, but don't forget they expire after 30 days".
Received defective camera on Friday - the lens cover curtains are not opening.
Tried to return it on Sunday and received "Item is ineligible for return" message. I did not rate the seller yet, but their website says "This item doesn't qualify for a return".
Tried to return defective item within the hour of receiving it and could not get past info page. No form to fill out to start return. No way to contact them thru help page. Total scam company. Should be investigated by the Department of Commerce and Fraud.
I had bought a grill and it had already been used and broken, then reboxed and sent to my place. I also have run into constant issues with the login and profile set ups.
So u call about items that a buyer sends back destroyed all u get fro Mecari is basically tuff luck and hang up on u also there postage is way off so when the customer receives their item and has to pay more Mecari has the nerve to send u a threatening letter for the thieves this is a great app
My experience and I only wish I came across this site to warn me of Mercari and their horrible business practices. Mercari acts on an all sales are final after you give a review of your item. So I never gave a review and I refuse too. I warned them ahead of time that if they didn't want to refund me even though it clearly states defective items are refundable. So let me get to my experience so you can hopefully avoid something similar.
I was looking for a replace laptop after mine died. I came across Mercari after a TV ad. So I used it to get an apple g4 laptop. I waited the shipping time of five days and when it got here I used it for ten minutes and it died. I had to tell the customer service for almost a month the product was defective and the refused to give me a refund even though their own policy states they could give me back my money. The seller I got the item from refused to take the item back but Mercari would take it back. Nope. I'm going to fix it on my own and sell it locally. Get my money back. Don't do business with these people. I lost 75.50 and my item was defective and refundable and refused. So just save yourself the trouble and spread the word to put these people out of business forever!
I am so mad that they don't allow you to leave bad ratings for sellers. It's great for the sellers, they can often do whatever they want. I have had multiple sellers cancel my orders for no reason - order canceled means no rating. I had a seller ship me a box of breakable items - half broke in transit because she put them into a thin plastic bag with a paper bag from a wine bottle resting on top. On top of this, she also sent me items that had damage hidden from photos. They thankfully approved the return, but as soon as it was shipped out, they just cancel the transaction so I can't leave a rating.
How am I supposed to trust buying on a site when I have no way of reading reviews to see if sellers have a history of issues. I understand bad sellers aren't their fault, but to let them get away with it with no repercussions is 100% Mercari's fault. I would much rather buy from a site where I can see more info on past sales.
That's great that they take care of their sellers, but without buyers they aren't going to make it. I spent hundreds on their app and won't do a penny more.
Ordered the movie Battleship. Portrayed as cover worn but was great. The Movie skips every 2 sec. "0" Ask them to replace it and send a prepaid label to return the one shipped. We'lll see
I have been an avid Mercari user for sometime and I has mistakenly tried to trade items with a few sellers. I got a few warnings but they did not explicitly state what I did wrong so i wasn't sure. When I did find out, it was too late. They suspend ed my account forever and will never let me back on mercari. No leniency and no human decency. I miss selling and obviously would not attempt to trade now that i know it's against their rules but they dont care and will never let me back on the app. Guess they're making enough money they dont care if 1 person can't use it anymore.
Item is not as-described, and is an expired product. I reached out to both seller and to the organization without resolution. I have used ebay and poshmark with 100% satisfaction for years. My first transaction as a buyer on Mercari was hugely frustrating.
Received rechargeable Coleman air pump this morning. Plugged it in to charge it. Power converter does not light up. Wasn't this tested before it was listed?
We bought an item from this seller "SPOOKY" which was a surprise for my wife and the seller never shipped the item even though they state they "ship same day". It has been over 8 days now and they will not even reply to our message we sent them asking if there was a problem with the order. However my daughter also has a Mercari account and the seller has no problem responding to her questions...
Very sad and poor customer service on the sellers part. At least communicate...
Our money is held up and have been in anticipation of receiving the surprise I bought my wife to find out all of this has been a waste of my time.
I Wonder how many other customers they have done this too? The Reviews left are not true reviews! Beware of Seller... "SPOOKY"
Everything else about Mercari has been good!
When I started selling on Mercari the shipping rates were the best in the industry. I have been selling about a year. For example, 1 to 3 pounds was $5, then it changed to $6.50, and then a few weeks ago $11.50 usps and $9.50 fed ex. That's an increase of $5 increase USPS. That's a huge jump! They only charge 10% to sell, but it appears they either did not negotiate a good rate for sellers or they are making something off the shipping. I will no longer promote this site to sellers. So disappointed.
Don't try to sell nothing with them. The worst costumer service ever. They don't care about The sellers.
Love this site for selling or buying. I have sold over 100 items in two months, much more than I ever would on eBay. Mercari also has the lowest fee for selling out of all online selling stores. I had an issue with a scammer buyer and they actually got me my money! The buyers are Mercari are awesome as well not like the buyers from eBay. Though Mercari does have flaws they are a growing company that I think blew up too fast for them to keep up with at the time. It is getting much better and I never once had a problem with customer service. Calling may take a little longer than most but as I said they're a fast growing company this issue will be fixed sooner or later, but you can always email them as well. They respond quickly with an issues you have. Overall my favorite selling app, wish this site didn't get such a bad rep give them a chance to correct their mistakes and keep it moving. I got scammed on eBay for 350 dollars a month ago and I'm still in the process of getting that money returned. Not hating on eBay but to act like it is a much better selling site you're crazy. Mercari will keep improving if more have known about this site I probably would have sold over 200 items. So if you're a buyer looking for cheap goods download Mercari and give it a chance you won't be disappointed! All small independent sellers should try selling on this site, you won't get out sold by larger companies.
I used to sell on Mercari with a 5 star rating, until they gave my product away. I sold a piece of sports memorabilia that the buyer reported damaged (8x10 protective plexi-glass sheet reportedly cracked). The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. They responded with, "merchandise was insufficiently packaged" and hazardous to return.
I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues.
So, if you would like to receive items for FREE, remove any protective measures, file a damage claim stating broken glass along with doctored up the photos, and they will take the buyers word and give a 100% refund and let you keep it!
Sad, but true.
I ordered an item on Mercari sold by BestArkDeals. It was advertised for $60 with free shipping. When the item came, it was with $8 postage due! They must do this on a regular basis as they even have a section for "Why was I charged for overdue postage?" in their Q&A. This is intentionally misleading.
The order arrived today. It was a larger box than I expected. Inside was my product and nicely folded brown paper not crumpled or folded too much. Then beyond that was the two items. Both were bubble wrapped together and underneath all that bubble wrap was each piece individually wrapped an excessive amount. If this package fell out of a plane at eight hundred thousand feet, the items inside would still be intact! Gosh! The shipping and handling is far cheaper than what is to expected of this high quality packing work. It took a bit to unwrap everything but was well worth it. Kinda like an extended Christmas morning with just one box. So happy to see this come in like it did. Thank you Mecari for going above and beyond!
I have had very few issues buying or selling on Mercari until recently... in the past 3 weeks I have bought probably 15 items and have had 5 of them cancelled by the seller AFTER SEEING THEM RELISTED FOR A HIgher amount! The seller agreed to a price with me and then some snakey buyer messages the seller and offers more... done sellers tell you flat out that's what's happening... other just cancel and ignore u... it's BS... a sale is a contract and buyers can't renig but sellers on Mercari can... They say they penalize them if they have too many canceled sales yet I see sellers who have sold one item and cancelled 12 items and they're still selling! So I don't really think there are rules in place to prevent this... and until there are, I don't think I want to use the site anymore...
I ordered some cologne from a seller on the site. I gave them a shipping and billing address. They shipped my item to the billing address. I contacted Mercari customer service. They acknowledge that it was the incorrect address but refuse to do anything about it. DO NOT PURCHASE FROM MERCARI!
From the business
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please note that if you receive a purchase and it is not as described we request that you send us a message via the in-app Help Center or email support address at contact@mercari.com. Additionally, you're able to request a return in-app by going to the Order Status screen, tapping the question mark in the top right corner, and selecting “How to request a return”.
Please don't hesitate to write in at your earliest convenience so we can take a second look into this issue you experienced. We look forward to hearing from you.
Best Regards,
Team Mercari