MGM

Refused to add my name to a booking for 2 people, originally booked in my partners name, hotel refused to let me check in. Snap would not give a reason for the refusal. Hotel said it was, booked via hotelbeds.com, even though I paid snap travel and only hotelbeds could change it. Snap also refused to give me a phone number for hotelbeds.com, citing bull about a,'security policy' It might well be hotelbeds.com equally at fault here. Either way, the art of customer service is completely gone out of the window. The hotel was Newyork Newyork in Vegas and they did nothing either, apart from try to rip me off for $500 for a new reservation.