Mia Bridal Couture

A SEVERE WORD OF CAUTION for any bride considering Mia Bridal Couture. We are disgusted/appalled with their lack of knowledge, judgment and professionalism. I purchased a signature designer wedding dress from a trunk show and the owner measured me herself. I did not have a corset/bra and asked about needing one. She replied, "You do not need a bra with this dress because it has boning already". The day of our wedding I wore the dress for 30 minutes when it began to sag and 45 minutes later it would not hold up. I spent our ENTIRE cocktail hour in a hotel room trying to hold the dress up. The only temporary solution was to wear a jacket on backwards! Before we cut the cake I had to change into a dress from Target that one of my bridesmaids brought. Mia Bridal did not know how to respond when I later called. I asked the owner "What have you done in this case before?" she replied, "I have no idea what to do, this never happened to me before". We showed Mia Bridal our wedding photos and asked for financial compensation. We subsequently received a formal letter through email stating “All Sales Final”. The owner would not speak to us again, so we tried contacting the co-owner (who primarily works at Brickhouse Bridal). The co-owner never directly deals with brides! We hired an attorney who sent Mia Bridal a settlement letter. Mia Bridal responded with a similar answer. We stopped legal proceedings due to financial strain and ultimately received NO refund. Mia Bridal was more concerned with monetary profits than compensating a nightmare-wedding dress scenario due to the owner’s lack of knowledge, judgment and professionalism.