• Miagal

Miagal

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Overview

Miagal has a rating of 4.2 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Miagal most frequently mention prom dress. Miagal ranks 22nd among Wedding Dresses sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
40
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How would you rate Miagal?
Top Positive Review

“This dress is amazing!”

Precious w.
4/22/19

This dress is amazing! It fit perfectly and the detail was gorgeous. We ordered for my daughters prom and her friends were giving her a hard time about the low price and ordering online. This is far better than anything we have seen in the stores (even at $100's more). Actually, this dress would be perfect in white or cream for a wedding dress. The material was a thick Satin very similar to a wedding gown. It does come with a hoop which we won't be using. We already owned several Hoop-less crinolines which are shown in the picture.

Top Critical Review

“Do not purchase from here!”

Cheryl D.
12/8/19

Do not buy from here! I ordered 2 dresses and only 1 arrived. After waiting another week I reached out and they want to see pictures of my package. There was no tampering with the package, they just didn't mail the dress! Will have to make a claim through my credit card company. The other dress is complete garbage.

Reviews (64)

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dress (53) customer service (3)
Thumbnail of user cheryld224
Florida
1 review
1 helpful vote
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December 8th, 2019

Do not buy from here! I ordered 2 dresses and only 1 arrived. After waiting another week I reached out and they want to see pictures of my package. There was no tampering with the package, they just didn't mail the dress! Will have to make a claim through my credit card company. The other dress is complete garbage.

Thumbnail of user preciousw4
China
1 review
0 helpful votes
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April 22nd, 2019

This dress is amazing! It fit perfectly and the detail was gorgeous. We ordered for my daughters prom and her friends were giving her a hard time about the low price and ordering online. This is far better than anything we have seen in the stores (even at $100's more). Actually, this dress would be perfect in white or cream for a wedding dress. The material was a thick Satin very similar to a wedding gown. It does come with a hoop which we won't be using. We already owned several Hoop-less crinolines which are shown in the picture.

Thumbnail of user noshajad
California
1 review
3 helpful votes
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April 22nd, 2019

My dress is the wrong size, color and the plastic trim is sticking out in 6 different spots. The representative responding has offered me 10% refund for a useless dress!
This seamstress from Nordstrom's said all she could do is add straps

Thumbnail of user jullyp1
Washington
2 reviews
0 helpful votes
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November 6th, 2021

Ordering formal wear online is always a gamble but in this case we won! The seller has excellent communication and made the dress exactly as per my daughter's measurements and she absolutely loves it. It looks to be sturdy and well made!

Thumbnail of user laquviag
Georgia
1 review
2 helpful votes
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January 31st, 2020

Do not purchase from this website. Product is cheap and pictures are deceiving. For there asking price you can go to the mall and get a dress better. I ordered 2 dresses and both are horrible. Not as pictured and the company has not return my email or refunded me my money
DO BUY!

Thumbnail of user sharons530
New York
1 review
10 helpful votes
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January 11th, 2019

Horrible quality of clothes! Horrific customer service! I am making sure my reviews on all applicable sites including formal complaint has been filed with Consumer Affairs! Ordered dress- cheap material, didn't fit, color wrong and your customer service completely ignored concerns on email sent to them and will not send label for full refund so until we get label and refund - we will be sure to spread the word! Already have your company listed on sites that list scams!

Thumbnail of user mimij93
Florida
1 review
4 helpful votes
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April 9th, 2019

You can clearly see which dress is the incorrect. No slit, wrong color, shaped like a window curtain instead of an evening gown with a train. The sequins look like fish scales. They started falling off as soon as it was removed from the plastic bag in which it was shipped. Just horrible. This is supposed to be my daughter's senior prom dress which caused her to cry with disappointment. The company has been telling us no to refund for a month now. They want to send us %10 of what we paid which was$179.00 US dollars. This is wrong and it feels like we have been scammed and fraud is also involved. All we want is a refund or the correct item.

Thumbnail of user toril14
California
1 review
2 helpful votes
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March 28th, 2019

Was super nervous about ordering a dress online. Couldnt be more happy. Not only did i get my dream dress i got it for a fraction of the cost of traditional dresses. The tailoring department did a wonderful job making my vision come true. So excited for my big day.

Thumbnail of user kp212
California
2 reviews
2 helpful votes
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October 9th, 2021

I was a little nervous because of ordering on line and because the price is so low, but this dress is absolutely amazing! It fits perfect, just a little too long but not bad! The quality is amazing! No complaints! (I cut off the cleavage covering, I didn't like how it looked, but I had no trouble in cutting it) :)

Thumbnail of user olivian30
Texas
1 review
1 helpful vote
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December 19th, 2018

As many do, I had my concerns ordering from an online company. But fear not because my dress arrived clean, the right colour (champagne), the right size and only 15 days after I ordered. I'll need to get it hemmed because Miagal adds an extra 5cm for your heel height, but that's not their fault and I'm overall super happy with this beautiful dress!

Service
Value
Shipping
Quality
Thumbnail of user gabrielak24
Oregon
1 review
0 helpful votes
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October 9th, 2021

It gets the job done, it's not expensive so don't expect top quality material, it's not thick so if u have to wear a waist trainer or something make sure it's a smooth one or u have some type of slip. Otherwise it's a nice dress.

Service
Value
Shipping
Returns
Quality
Thumbnail of user celinec8
Delaware
1 review
2 helpful votes
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March 29th, 2019

I ordered a custom sized dress for my extremely petite daughter's prom. They sent me updates on their progress, and when the dress arrived early, I couldn't have been happier. The dress fits perfectly. It looks absolutely beautiful... exactly like the photo, and it is made to perfection. We could not possibly have been happier - especially since it was less than half the price of virtually the same dress in Nordstrom's.

Thumbnail of user lindaf823
Arizona
1 review
0 helpful votes
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April 10th, 2020

This company has zero integrity. I had multiple issues with this company. The difference between the website pictures and the gown they sent, is astronomical! The dress they sent looks like Grandma's dollie! Not a beautiful wedding gown. The fabric is completely different. The communications are abhorrent. I have sent over 20 emails. 1st trying to get the gown on time (which I paid extra for), then trying to get the actual gown ordered or a return. The most they offer is 10%. I spent almost $400 for 2 gowns. 1 was passible (even though not the same material), the other is garbage. You can buy it at JC Penny for $35.

Thumbnail of user nadyaj
California
1 review
0 helpful votes
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March 6th, 2019

Just receive my daughter dress for her Prom. The light princess blue dress. And is just Stunning! The quality. Details. Words are not enough to express how gorgeous dress is! Is like a real fairy tale dress jumping out the book! Thank you so much.

Thumbnail of user elisab174
California
2 reviews
0 helpful votes
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October 9th, 2021

This dress is amazing for the price. I wore it as my wedding dress and it was perfect. It shipped prime and was here on time, and I just went by my measurements and it fit perfectly. I would recommend for anyone on a budget.

Thumbnail of user karina14
California
1 review
1 helpful vote
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February 19th, 2019

I bought my dress for prom and not only did I purchase it at an incredible price, I also received the dress within 15 days of me placing the order. The dress fit perfectly and there were no complications. Highly recommend!

Thumbnail of user annan116
California
2 reviews
5 helpful votes
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March 13th, 2019

I wish I had seen and read the reviews on here before I purchased a dress I wanted to wear in my upcoming wedding. I am a very keen buyer and thought I was making a
Good purchase. First of all the dress took 2 weeks longer than promised to arrive (as it was in "tailoring" for almost a month. When it did finally arrive, I tried it on and it did not fit well and the color was bad (okay it happens) my issue started when I tried to return it! First of all it takes them 24 hours to respond to any emails, Second of all they demand a picture of you in the dress (WHY?!?!), I explained in detail the issues I had and that after I tried on the dress I packaged it back up for safety and they are pushing. I am in the midst of a back and forth with these crooks. I NEVER complain about a company (even the worst ones) but this one has me furious!

Thumbnail of user juliew282
Florida
2 reviews
4 helpful votes
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November 25th, 2018

Do not buy from this site. If the dress doesn't fit they will not issue you a return as advertised. They sent a dress that did not match the measurements given and they won't provide a refund. They offered 1/4 of the dress price ($30 dollars) as a refund! Ridiculous! I even took it to an alterations specialist and they said it was made so small that they couldn't do anything or change anything to make it fit. Total rip off! Do not purchase from here. You will regret it if the dress isn't right as you will be stuck with a dress that doesn't fit. I give zero stars but the system is asking to select at least one.

Thumbnail of user chrisitnec
New York
1 review
10 helpful votes
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February 28th, 2019

Not only was the dress delivered in wrong color and size, the smell of the dress was nauseating! They have responded to all my emails, however will not accept a return or issue me refund. They want me to accept a 20% credit. This only one of many sites that I am commenting. Also have reported to Google, BBB, and ftc.gov.

Thumbnail of user brittanyc105
Kansas
1 review
5 helpful votes
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April 9th, 2019

Sent in my measurements and the dress I ordered was too big. They got my measurements wrong. When I contacted them about a refund, they wanted pics of me in the dress for proof. I would not send them pics, I took pictures of the measurements while the dress was on floor laid out. Then they asked me to get it tailored. At my own expense. They said they would give me a 10% refund. I am not getting anywhere with them so I am spreading the word. They aren't very responsive and are an incredibly terrible business. I do NOT recommend them at all.

Thumbnail of user brookep68
Pennsylvania
1 review
0 helpful votes
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October 12th, 2020

I purchased a homecoming dress from miagal.com. They falsely advertised the dress. The dress on the left is what I ordered and the dress on the right is what I received. As you can see, there is no silver beading on the dress they sent me. I have emailed them and they will not refund me or compensate in any way. I have reported them to the better business bureau. Shop elsewhere!

Thumbnail of user pamelap434
Pam
Ohio
3 reviews
0 helpful votes
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April 30th, 2020

Poor customer service... biggest scam out there, does not provide return label with purchase, and when you request one they come back with needing pictures of item, and when you provide pictures they still refuse returning! With if the color wasn't what you were expecting! SCAM! STAY WAY

Thumbnail of user catherinar
Pennsylvania
1 review
5 helpful votes
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April 25th, 2019

Do not buy from Miagal. The dress and color did not come as pictured on the website. They say they have a return policy if you email them within 7 days which I did. It is not true they will not accept any returns they just give you the run around. It is a non-refundable dress. They would not provide a phone number for customer support. It is a sham company. When you order the dress, they don't send you a order confirmation number or invoice slip. When your dress comes, there is no packing or return slip. The quality of the dress was cheap. I was extremely disappointed. We ended up having to buy another dress and never was able to make the return.

Thumbnail of user traceyv12
District of Columbia
1 review
2 helpful votes
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December 7th, 2018

TOTAL SCAM. The dress didn't fit right and it was "RED" not burgundy. I spent two months going back and forth with them. They finally agreed to offer 50% reimb or 100% if I sent the dress back to China. The $116 dress would cost $111 to ship back... so I accepted their 50% offer. THEN they said NO, we can't give you a refund... because the "dress is nice"! BUYERS BEWARE.

Thumbnail of user jadaa3
Arizona
1 review
7 helpful votes
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February 25th, 2019

This site has scammed me and I should have looked at the real reviews and not on there site only. When the dress came in the mail, it took two weeks, which was expected being that it was coming from out of the country. But I emailed them immediately and made them aware that the dress looked nothing like the picture and asked for my refund. This site tricks you because in order for you to return it back to the sender you have to get the return label, which they don't provide in the sent package and so they pushed back replying to me until the 7 days were passed. They do not put the return instructions or label In your package because they dont want you returning the item and for them to keep your money. I told them the dress was even ripped and they refused saying it was my fault that I didn't look at the description. Save yourself the time and money please.

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Mia G.

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