Michaels Stores

What I love about michaels is that when the new comes in the old has to go out and if you keep an eye out you can find really good deals like we did on their clearance wedding merchandise. String lights, our ring bearer pillow, and a lot more came from michaels right in their clearance isle for 70% off. Saved us big time.

The framing cost went up substantially in the last 6 months. I have had several pieces framed there for a very reasonable price with coupons of course. Their mark up is insane even with 70% off I wanted a small piece framed and it was going to be over 200$. I have had the works done on all, double matting, interior spacing frames, museum quality glass. Never framing there again. I would rather find a different framer. Michael's has lost my business.

Is nothing sacred in this world anymore?

Remember those wonderful little indy art supply stores, where you could poke around for hours looking at natural bristle brushes and wonderful imported tubes of paint?

Places like Michael's have ruined the survivability of the small privately owned artist supply shop. It's a crime.

I only go there if I have to. The sales "associates" do not even know the meaning of the word "art" -- and they do not know their a$$es from their elbows, when it comes to supplies

What crappola.

I am attaching their logo, only for a touch of irony.

Three mediocre stars.

Love michaels for crafts... have been making beaded jewelry for about a year now. Just this past weekend... went to Michaels website, browsed, found exactly what I was looking for, printed out 40% off one item coupon... and so happy with my product! One of my favorite stores!

Michael's clearly doesn't care about it's environmental impact, as they still send unsolicited paper advertisements to people addressed as "or current resident." Personally, this kind of unsolicited advertising is offensive and not appreciated. Michaels - shame on you!

Used the curbside pickup for some much needed yarn to complete project. Order was ready when I got there, waited approximately 2 minutes before clerk brought package out, she could not have been more kind, and thanked me for my order! They had what I needed, and offered the best possible customer service! I love Michael's!

Had a unique canvas stretched & framed. Poor quality on framing. Pattern on corners do not match. Frame was cut as if they were running out of stock. Canvas was damaged & poorly stretched. Staff said they would file an insurance claim IF we could prove. A professional job was promised but not delivered. The end results upset my wife. Paid over $200 for this. Will not use again!

Three CEOS within a three month time frame really makes sense now. The handling of online orders, returns, replacements, orders, and customer service (everything!) has been ridiculous. I have wasted over 5 hours of my life waiting to speak to someone about damaged frames. When I finally think it is resolved, Michaels decides to cancel the replacements with no explanation. This is ridiculous! Incredibly frustrated and will never do business with Michaels again.

Wrote a review yesterday but they either did post it or deleted it. Online ordering is not very good stuff is not packaged very well most of my items come damaged. NO one will answer you when you try to do a online chat.

This is not an exaggeration. Every time I shop here I check my receipt in the car and see that I was overcharged. I either had a clearance item not charged as clearance or the shelf pricing is different than the receipt. It never fails. I have to walk back in go to the aisle to make sure I saw the price correctly then go to the register, walk with the sales person over to the same aisle to show them to price tag, go back to register, call a manager, and 10 minutes later I'm back in my car going what the heck just happened! The only saving grace with this store is their new rewards program which helps with their high pricing if you don't catch a sale. The rewards can add up but you have only a small window to go back and use them up or they expire.

I've ordered from Michaels online 3 times. The first items arrived broken due to lack of packaging. The second was terrible quality, not as described. The third was partially refunded due to items being out of stock, and I had to jump through hoops to cancel the rest because the items were all for a special project and having only part of them was useless. The orders were refunded via e-gift cards instead of the original form of payment, as promised. The cards DO NOT WORK - either online or in-store. I have talked to 4-5 people on the phone, online, and in-store - wasting hours of time. Suffice to say, my money is gone and they don't care. I will never shop there again.

I have personally not had the bad customer service like others that have done reviews but I do feel that their prices are a bit high. When you can use the coupon and still get it cheaper somewhere else that is pretty sad.

Free shipping over $59 is lies. My order came to $107 the total including 7.95 shipping. I called they said I had two value packs total $21.90. What about my other $78 that's over $59 they would not return. And rude customer service. Hobby lobby. Blick will be getting my business for now on.

I used to love Michaels. I have spent over $1000. 00 shopping online these. I buy products monthly for my crafting business. They no longer ship ANYTHING I used to order. Everything I want, not only no longer ships to me, but my 3 local stores do not have these products in stock. I'm angry. I asked a chat person why, they did not know. I'm talking about over 50 items too. (Not just 1) I will have to buy my products somewhere else.

Just another online site with foreign, useless customer service. Nothing against foreigners; this is all on #*@&% Michaels. At the time I placed the order, on the order page, it said the item would be delivered in 5 days at most. Received an email from them saying "yay" my order had been shipped. BS. Only the label had been created. This is a new, prevalent scam with these online sellers. Creating a label triggers an email to the buyer that the item has shipped when, actually, the seller has only created a label and is sitting on the package. Nice. When I contacted the barely-English-speaking CS, I was told, twice, that it would take 9 days to ship. First chat person actually hung up on me. They refused to cancel order because it was "in the shipping process." 10 days later and I still don't have it. I won't buy from these lying scammers again. If you do, at the very least, I suggest you buy onsite and not online.

Online it said they had a certain item at their Torrance location, ready for pick up within 2 hours. I drove from Culver City to Torrance just to find out they don't have it, that their site 'estimates' their count, something that is not disclosed online, especially given it stated that the item was ready for pick up in two hours (other stores noted out of stock, hence why I drove to Torrance). They had the same item in a smaller quantity, but refused to make an exception to combine the smaller quantities and sell for the price of the larger quantity that they were out of after I drove over 15 miles. Waste of my time and gas. Seems to perhaps be some sort of switch and bate going on, as well. I'm not happy and won't be patronizing Michael's again.

Michaels marks up their merchandise at least 300% so do not buy something without a coupon if you can help it. The website has improved but it is still hard to search since it pulls up every like item even if it is not relevant so you may have to go thru many pages just to find what you are looking for. They do run a promotion pretty often that if you buy something online and pick up in the store you get 40% off your total online in store pickup purchase. The only draw back is if they have a item that is the same item but comes in different colors you cannot buy online and have to contact the store for availability. So you end up paying full price unless you have a coupon. I would use Michaels more if they lowered their prices and did away with their coupons. Also their loyalty program doesn't get you anything for the amount of money you spend other than some coupons.

Brought a $35 frame (11X14) home and while taking off the tags it broke. They would not return my money or exchange the frame. That is their policy they told me. So I left the POS with them.

I will never go there again! And hope you don't go to get picture frames from them.

Today morning I was at Burlington store. After waiting on the line for half an hour, big line up was made. The only cashier called and another one came. I broke my nail and it was bleeding and I asked for the band aid. She said we don't offer it. I complained about the line up and she rudely responded to me. One of the worst customer service I have ever had.

I ordered for the first time from Michaels. It sated it would arrive on a certain date, well it did not. I waited and waited the date kept pushing out. I contacted MIchael's and they stated all they can do is replace or refund. If i replaced it it would take an additional 4-6 days. WTH are you serious instead of them shipping it ASAP they did not accomodate. If anyone is going top order please be aware that the date of delivery is just a suggestion. So beware and don't trust.

I posted this review on there online store and they deleted it.
"Item is as described. Shipping took over 2 weeks. When I contacted customer service they lied about shipping time. There web page states 3 to 5 days delivery. Customer service tried to tell me it takes up to 15 days. I will never purchase anything from Michael's again."

You're short on what to do with the family on a sunday afternoon? Rainy day? Cant do barbecue? Got bored of scrabble or trivial pursuit?

Well, here's the rub. Michales is a pretty good store with a variety of DIY projects you can undertake by yourself as a hobby or with a family for collective fun activities. Definitely a worthwhile destination. I dunno if they ship to all countries but even if you check their website you can find out and get some ideas. You can ask from friends who visit the us to bring you some stuff as a gift too i guess haha

What a rip off, pull up a 40% coupo on the phone, get to the register and they say it's not our product so we can't give you the discount. So it's in your store, what is it on consignment or what? Now I see a 55 and older coupon... same rules apply? HOBBY LOBBY doesn't pull those tricks.